Complaints

This profile includes complaints for Erie Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Erie Home

  3516 Granite Cir Toledo, OH 43617-1172

  
• 

  Erie Home

  2166 Brighton Henrietta Town Line Rd Ste C Rochester, NY 14623

  
• 

  Erie Home

  12 Jupiter Lane, Suite 2 Albany, NY 12205

  
• 

  Erie Home

  605 Plum Industrial Park Pittsburgh, PA 15239

  
• 

  Erie Home

  Harrisburg, PA 17112

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Erie Basement Solutions install a moisture barrier and a sump pump with French drain. It was very poorly install the tape was hanging off the walls and you could tell that areas of the foundation were busted out with being properly patched over.. they were suppost to drill weep holes to divert water out of the walls to the corrugated pipe that leads to a sump pump but I never seen holes drill just the bust foundation bricks, they drill random holes in the moisture barrier and just left the holes there, they have had to come out multiple times and work on it instead of putting the time in and fixing it . NOW THE MOISTURE BARRIER IS LEAKING and who ever I talked to I think his name was **** just told me he's busy driving and he was short and rude, more or less just said there's not much more he knows what to do he can try to consult with someone to get it fix although they guaranteed me it would be 100% water proof... took my 30k left me with a system that doesn't work properly...

  

  Business Response

  Date: 04/17/2025

  Erie Home apologizes for any inconvenience this may have caused. Our team visited the customer’s home on April 10th to address the concerns, and we are actively working with them to ensure a satisfactory resolution.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Erie Homes on 5/13/2025. My decision for choosing Erie Home was heavily influence by the sales team analysis that venting in my attic was inadequate and could be completed by their expert team. I was concerned about the "oozing" sap they showed me in attic beams indicating excess heat in the attic. After the roof was installed on the 5/16/2025, ridge vents were installed without intake vents. At first Erie Representative ****** ******** insisted he had installed can vents on my property and sent a picture of them. They were however, the existing vents. The Erie's sale crew judged the roof improperly vented. There were and still are no intake vents. According to a contractor who was in my home to correct the intense winter drafts, my roof was not properly vented. For roof vents to work properly he said both intake and exhaust vent are required to protect the roof and allow outside air to enter through the bottom of the attic instead of taking heated or cooled air from the home itself. Multiple contacts with Mr. ******** have left me without a solution. He continues to say I caused the problem by asking Erie to fulfil the proper venting portion of the contract. He said he should ask me to pay extra for his solution to return my roof to the original type of exhaust venting. Mr. ******** told me he could not install soffit vents on custom metal soffits. He also said he could not install ***** vents. Without intake and exhaust vents the new roof, rafters and my energy costs are at risk. I had two other roofing bid that were substantially lower but I signed the contract with Erie Home for the proper venting in the contract language. It should also be noted I misread Mr. ******** email of March 30. I read that he would install soffit vents. I am still in disbelief that Mr. ****** thinks that exhaust only vents is a properly vented roof. I hope to upload email and contract language later but am stressed out at this time. This is a nightmare.

  

  Business Response

  Date: 04/14/2025

  Erie Home apologizes for any inconvenience this may have caused. We have been in contact with the homeowner and have developed a plan to address their concerns and dispatch a crew to the site.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired erie construction. Based on1)they said they had an AAA++ BBB RATING.Which they said reflected their ability to resolve customer issues. ******** began soon after installation in addition to scary nasty loud and inappropriate man stalking me water was pouring into my house. The flashing blew off seriously damaging the chimney, one man tried to extort money from me. They said they have fixed the leak but now there new leaks. It is going on 3 years since I first notified them. They said they would pay for the interior repairs- thar was over a year ago. They have not returned calls or emails. This company is destroying my house there may be serious black mold issues now! And while I have your attention they use an extremely dishonest advertising campaign and totally charge excessive $$ for possibly the worst roof too much money can buy.They need to fix this and all. Additional damage their lack of workmanship and lack of response to issues. I have a warranty -- but they tell me that will not fix some of issues that they are 100% responsible for causing. About them lying about their BBB rating -- what do you say about that? I never ever would have hired them if they had not lied about their BBB RATING!

  

  Business Response

  Date: 04/08/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. We have processed the payment to the company of your choice for the necessary repairs to the interior damage. This check has been mailed out. 
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-10-2025 Erie Basement Solutions came out to waterproof basement completed on 3-11-2025 Job is totally unsatisfactory and unacceptable 1. Use 10 feet extension cord to power sump and back up battery 2. Running water out from sub pump into the yard point to the neighbors’ property less than 8 feet from them 3 cement job is sloppy it is uneven throughout has cracks, doesn't meet edges against wall and in spots that was jack hammered throughout the whole basement, cement residue on the sump pump plate and on the battery. 4. Didn't waterproof bathroom area of the basement that the salesman measured and included, they bathroom was dirty and had residue off the bottom part of the wall what looks like they were working but didn't do the waterproofing 5. Broke basement window that they had opened to place a hose out the window when made them aware they acknowledge damage and would send me a check for 100.00, 6. Encapsulation on walls is poorly installed it bubbled throughout cut short and not cut straight in areas through out the basement 7. Nothing done outside of the house I did not sign off on completion of work because nothing is done properly. 3-14-2025 *** ******(manager) & ****** *****Site Supervisor) came to house and looked at basement and outside about my concerns, *** last words to me was they would make it right. 3-19-2025 Talked to ****** about what was the scope of work being done he was not able to tell me complete details due to him driving so I told him call me back. no return call till 3-20-25 it wasn't ******, but the other gentleman I can't recall his name, but he didn't sound like he knew all the details but said they would be out Friday 3-20-21-205 between 8-830AM, They didn't come till about 2PM and they said they would reach back out to us to schedule time to fix, the description of what the fix would be sounds like a complete re-install. Based on how the intial install went I don't have any confidence in the company. Basement still not fixed

  

  Business Response

  Date: 04/10/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. We’re pleased to share that a mutual agreement has been reached between Erie Home and the customer.

  Customer Answer

  Date: 04/11/2025

  
  Complaint: ********
  
  I am rejecting this response because: I don't want complaint closed until the last part of agreement is fullfilled which is to replace window that was broke, Erie agree to give re-imbursed when I get a quote for replacement and installation I will not have estimates until April 16 & 17 when I have companies coming out to give quotes. I have recieved the 10000. deposit refund.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told that the shingles they were offering were top of the line new type shingle that comes with a lifetime warranty. If there was any problems with our roof they would come immediately out to fix. Come to find out $21,000$ for a small ranch roof. The shingles are normal singles. We have been trying for over a month to come fix our leaking roof and they keep giving us the run around. We got a loan through *************. Looking to file a lawsuit!

  

  Business Response

  Date: 04/02/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. We visited the home this past weekend and found that the issue was related to the heat stack rather than the roof. However, we took care of the repair.
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work I requested was removing all the plywood from my master suite due to a huge mold infestation. This was not completed properly and the crew did not alert me to the fact that more work/materials & thus more cost may be necessary to achieve my goal during the project. I wish someone on the crew had communicated better with me. I was there all day and even had a whole coffee station set up for them so there was plenty of opportunity to let me know that more plywood would be needed to complete the job properly. Nobody with any experience came out to inspect the site and now that my ceiling is torn down they still don't seem very eager to fix the problem. I spent $50K CASH on a $25K job at best. The photo uploaded is AFTER the roofing and plywood replacement job. As one can see, the new board is adjacent to old still moldy board.

  

  Business Response

  Date: 03/25/2025

  Erie Home Regional Installation manager has spoken to the customer and Erie is paying for the mold treatment and also the drywall ceiling replacement.  She has the direct phone number now for the Regional Installation Manager ***** *******. They have worked out forms of payment and he has the contact information for the contractor for the ceiling. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23107213
  
  I am rejecting this response because: The discussion to reimburse me for the mold remediation was preliminary and based on an estimate.  I sent the final invoice over to Erie regional manager ******* *******, who also offered to pay for the cost of the drywall.  The cost of the drywall is still pending as they need to come out and make measurements and install which may happen next week and be completed within the next 3 weeks due to scheduling conflicts.  No written agreement to the final reimbursement amount has been settled.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/07/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. Our Regional IM has been in touch with Mrs. ****** and we have addressed all her concerns. We will be reimbursing her for the drywall repairs and mold remediation.

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I agreed to purchase the salesman told me multiple times how much money I would save by my insurance company and the electric company to offset the 850 dollar plus 13% interest loan I took out for the next 20 years I contacted my insurance company after roof was installed and found out they had no discounts on the roof told me Erie roofing should have contacted them before making such a claim the electricity bill never budged either I feel that Erie misrepresented themselves and took advantage of my gulability also I didn't like how some of the edging turned out Erie was reluctant to address my concerns also told me they would take anything that was on the roof away satellite dishes and old router box if I wouldn't had been home when the trailer was picked up they'd still be here had to negotiate with the driver he had to call and ask permission first

  

  Business Response

  Date: 03/26/2025

  Thank you for bringing this to our attention.  I have connected with our operations team regarding the concerns of the "edging".  Our installation team is ready and willing to visit the home and inspect.  If there is any adjustments or repairs that need to be made, Erie will complete that task as it's under the warranty.  As for the insurance our local sales office contacted ***** **** was told they turned in the submission to the home office and now just have to wait for someone to review it.  Erie did try to push for more of a timeline and they stated it’s out of their hands until they hear back from the home office.  Erie then asked how long it could take and she stated up to 30 days. Again, Erie Home is ready to address any workmanship issues however for the ***** **** portion, they are unable to supply Erie Home with any additional information.   Please let me know if the customer would like an inspection of the workmanship of the installation of the roof. 
  

  Customer Answer

  Date: 03/26/2025

  
  Complaint: 23077593
  
  I am rejecting this response because: what happens after 30 days and the insurance company declines Erie's request also I was told my electric bill would be less I've seen no change the only thing I accept is for Erie to come out and look at my roofing esthetics other than that I want to see where all this money is that I'm supposed to be saving 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/31/2025

  Good afternoon, our local Install department is reaching out the customer to schedule and inspection for the workmanship claims. 

  Customer Answer

  Date: 03/31/2025

  
  Complaint: 23077593
  
  I am rejecting this response because:
  I'm still waiting to hear from my insurance company about the discount they are coming out to look at roof tomorrow 
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erie Home was contracted to replace the roof on my home after Hurricane ******.Erie Home is located at ********************************************. Field Representative ***** **** ************, Office Administrator **** ***** ************, and Installation Manager **** ******* ************ were the key players in ********The corporate office address is ***************************************, Phone ************.Erie Roofing completed the work on 20 November 2024. Job number ***********.They were paid %50 of ($75,095.00 Seventy-Five Thousand Ninety-Five Dollars) before work started and the remainder when they completed on 20 November.For the homeowner to be reimbursed the depreciation amount ($26,608.18 Twenty-Six Thousand six hundred eight dollars and 18 eighteen cents) from **************** Slide ********************** is requesting an itemized statement for roof repairs from damage caused by Hurricane ******.We have been in contact with the local office, the corporate office, and customer service, for the past three months trying to obtain the statement. All of which tell us they no longer do itemized statements. A total cost statement is all they are willing to provide. *************** even called and requested it and was told it must be requested by the home owner.Without an itemized Statement the Homeowner is going to lose ($26,608.18 Twenty-Six Thousand six hundred eight dollars and 18 eighteen cents). This lose amount is the amount *************** said they would pay with an itemized statement.

  

  Business Response

  Date: 03/19/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration this situation has caused. To clarify,Erie Home operates as a retail home improvement company and, as such, we do not work directly with insurance companies or provide itemized breakdowns. Our estimates reflect the total scope of work agreed upon in the contract, and we are unable to modify that format to meet insurance-specific requirements.
  We understand this may create a challenge with your insurance provider, and we recommend working with your adjuster to find a resolution. If there is any additional documentation we can provide to support your claim, we would be happy to assist in any way we can. Erie Home has emailed a copy of the contract, scope of work, and list of materials used for your records. 
  Please dont hesitate to reach out to our **************** team if you have further questions or need clarification. We value your business and are committed to ensuring your experience with Erie Home remains positive.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attached document will explain what we wanted done to fix a problem with our roof. We've been dealing with Erie Homes and a number of their representatives to get this job done. This all started in March of 2024. There were a number of representatives involved in phone calls and stop ins and as you can see by the attached document, we paid down $1,500.00 on 5/21/24 to have the job completed by 9/3/24. As of today, the job has not been completed and the last representative I talked to by the name of ***** at ************ promised he would be out to complete the job before the first snow fall this winter 2024. He never showed. We want this resolved and don't know where else to go other than reporting to you hoping you can help us get this job finished or get our money back so we can find someone else to complete the job. If this isn't taken care of soon, there will be inside damage done to our home because of the snow and rain leaking inside the roof. Please help us get this issue resolved. The Specification Sheet in the attached document indicates the work that should have been completed. Thank you for anything you can do to resolve this situation.

  

  Business Response

  Date: 03/24/2025

  Good afternoon,

  The damage to the roof was caused by a tree falling onto the roof that is not covered under the Erie Home warranty.  Erie Home has given the customer a quote for the repairs of $1,940.00 and as of last Thursday she placed a deposit towards that amount for the repairs.  The installation manager *** will contact with the customer to give them the details on the installation date as this will also depend on weather however the goal is to have it completed within 2 weeks

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23066093, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *** ***** ****

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Erie Home for a roofing project after promises of superior materials, an extensive warranty, and a smooth process. My experience has been far from what was promised during the sales pitch. There was a significant misrepresentation of the products and warranty terms. The salesmen claimed the shingles had a 50-year warranty and the metal roof a 100-year warranty. However, after installation, I found the shingles only have a 30-year warranty. I also learned that the warranty has hidden fees, including a $125 trip charge after the first year, subject to inflation, and labor costs after the "Premium Protection Period" ends in 10 years. This has made me feel that Erie Home intentionally performed subpar work, knowing I would incur additional costs for repairs under the warranty. I was told Erie Home does not use subcontractors, but when the crew arrived, I found they were subcontractors. The quality of work was lacking. The underlayment and ice and water shield were improperly laid, which could lead to leaks (The first rain we had, we already had a leak). The crew also damaged my property using my bricks to free their stuck vehicle, leaving a rut and broken bricks. They also removed and discarded my gutter guards, both of which were only addressed because I noticed and brought it to their attention. Erie has failed to provide an itemized cost breakdown despite multiple requests, preventing me from obtaining the remaining insurance payout for the project. I am seeking a written explanation addressing the discrepancies in the warranty, a full and itemized cost breakdown, an inspection and correction of improperly installed materials, and a discount on the total cost due to the misrepresentation and poor workmanship. I’ve made several attempts to resolve these issues but have been met with delays, lack of accountability, and no action. I would not have used Erie if I had know about these things. I would have saved a lot of $ and went local. I feel scammed.

  

  Business Response

  Date: 03/12/2025

  Erie Home sincerely apologizes for any inconvenience this may have caused. We are currently conducting a thorough internal investigation into the claims and will be reaching out to the customer to discuss our findings and next steps.

  Customer Answer

  Date: 03/21/2025

  
  Complaint: ********
  
  I am rejecting this response because: it has not been resolved. We still haven't heard from the company. 
  
  Sincerely,
  
  ******* *** ***** *****

  

  Business Response

  Date: 03/24/2025

  Good afternoon,

  Erie Home has made several attempts to contact the homeowner with no luck in reaching them.  Erie is willing to waive the service fee for the life of the warranty and to extend an offer of $1,500.00.  

  Customer Answer

  Date: 04/03/2025

  
  Complaint: ********
  
  I am rejecting this response because: firstly, no one from the company ever reached out by phone as stated. My husband called and finally spoke to someone. We don't believe this offer adequately addresses the misrepresentation of their warranty. Like I previously stated we were told we were receiving a 50 year warranty but only received a 30 year warranty with fees. We only received part of the cost from our insurance company and are paying an extra 12,000 out of pocket, which we were fine with when we thought we were getting the 50 year warranty. Had we been given accurate information, we could have chosen another company and avoided the extra cost. The proposed settlement does not compensate for the financial loss and emotional stress caused by their misleading claims. I request a fair resolution that reflects the full impact of their misrepresentation. 

  
  Sincerely,
  
  ******* *** ***** *****