Complaints

This profile includes complaints for Erie Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Erie Home

  3516 Granite Cir Toledo, OH 43617-1172

  
• 

  Erie Home

  2166 Brighton Henrietta Town Line Rd Ste C Rochester, NY 14623

  
• 

  Erie Home Basement Solutions

  24 Industrial Park Cir Rochester, NY 14624

  
• 

  Erie Home

  121 West Dudley Town Road Unit F Bloomfield, CT 06002

  
• 

  Erie Home

  605 Plum Industrial Park Pittsburgh, PA 15239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** sold us a roof from Erie Home on 9/6/23. He violated FTC's Cooling Off Law where "by law, the seller has to tell you at the time of the sale about your right to cancel. The seller also must give you two copies of a cancellation form. One copy is for you to keep. The other copy is to send to the seller if you decide to cancel your purchase. A copy of your contract or receipt. The contract or receipt should be dated, show the name and address of the seller, and explain your right to cancel." This is suppose to be given to ALL parties who sign the contract orally, which he did not make known to myself. He also did not provide us with a copy of our contract after signing, which again violates federal law. The roof was then installed on 9/20/23 with various issues. When an **** employee named *** came to do an inspection afterwards, we brought to his attention multiple issues that were done incorrectly. Ridge venting, drip edge, power vent installation, staples being used in the underlayment. ****** specifically told us on 9/6/23 that they has special nails they used to place the underlayment, which is what sold us on their roofing system. After calls and text with *****, a supervisor at ****, and a trip to our house, ***** made it known that our roof needed a complete tear down and reinstallment. We spent the entire day pointing out mistake after mistake with ***, who did not see the mistake we were mentioning, which led us to no longer wish to work with **** after such material breaches. We have spoken with *********************** (on 9/25/23) the Regional Sales Director as well as ***************************** (on 11/7/23) the Sales Representative who sold us the roof installation and both said we would hear back from them in a few days about issuing a refund. We have not heard back and have not received a refund.

  

  Business Response

  Date: 12/20/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home did find that there were issues done with the installation and have offered to come out and resolve these issues and the customer declined.Eire Home came to an agreement with the customer.  ********************** cancelled the project and will be refunding the down payment. 

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not stop spamming me. I have emailed them and asked them to stop, as I have no use for any of their products or services. They continue to spam me multiple times per day.

  

  Business Response

  Date: 12/11/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home did receive the request to stop getting emails today and has submitted this to be removed. Will be removed within ***** business hours. 

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 20983910
  
  I am rejecting this response because:I wrote to you last week about this company spamming me. You contacted them and they agreed to remove me from their email list within 48 hours. They have not done so. They continue to spam me. I have no use for this company's products and/or services, so there is no point in their continuing to spam me.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/20/2023

  Erie Home has added your email to the do not contact. If you continue to receive emails please call the corporate customer service at **************

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very happy with my roof. What I am not happy about is the fact that I was promised a 5% referral fee for referring a friend who also contracted with Erie Metal and had a roof installed. I was told by the Erie Roof Representative that I would receive the check within one month post installation of my friend’s roof in front of a witness to the conversation. I did not get it. Despite numerous text messages to and from the Rep promising me the check, I still do not have it 3 months later. (I have all the text messages and can provide them as well as a notarized affidavit from the witness). I called the company a week ago and received a case number and was told someone would get back to me. Big surprise no call. I will not be referring them to anyone else and will most likely tell people to stay away from them as they make promises they have no intention of delivering.

  

  Business Response

  Date: 12/07/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home has contacted the customer and sent the referral. 

  Customer Answer

  Date: 12/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the check in question and now that it has finally cleared at the bank, I am happy with their efforts to rectify this issue.
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 81 years old and my 1250 sq ft home needed a new roof.
  
  I saw an online advertisement for Erie-Home that advertised their work as installing the “Best Roofs.” Shortly after calling them, two salesmen showed up with a presentation of what they said was excellent and unique products “only available to them.” We later discovered that their products were not at all unique to Erie Home and in fact, substandard.
  
  The company’s initial estimate of $27,000 shocked us so much that we declined. However, the salesmen continued to pressure us, assuring me that their system was superior to that of any other company and that their installers were exceptional professionals. When we continued to refuse to sign the contract, they recalculated the quote, adding gutters, and dropping the price to $24,000. They even provided us with “reports'' that showed similar sized roofs in our neighborhood on average, $23,000. After seeing this “evidence,” we finally agreed to move forward with the installation.
  
  Several months after the completion of their job, I noticed that some of the shingles weren’t sticking to each other and the roof had hump and voids in it. I didn’t know whether there was a problem yet so I had my son contact some local roofing companies to inspect the work. At least three companies told me that the roof had not been installed correctly and would need to be replaced entirely. They quoted a new roof at an average price of $12,000.
  
  I then contacted the Village of Mt. Prospect about whether the roof had passed inspection and was informed that they had never requested a final inspection.The Village sent out an inspector who confirmed that our roof did not meet code requirements. He then reached out to Erie-Homes, giving them two weeks to reach out to them and to me to review the failed inspection. As of today, there has been no response from Erie-Home.
  
  I am seeking a refund for my roof.

  

  Business Response

  Date: 12/08/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home is at the home today 12/8 to address the concerns. Erie Home will also be at the home on 12/11 with the city inspector to finalize the project. 

  Customer Answer

  Date: 12/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The representative from Erie Home came and replaced screws around the chimney (different color screws).  This is not the problem with the roof.  The problem with the roof is shown in the report from ******** ******* (as collaborated by other roofing companies that came out) and has NOT been addressed by Erie home.  The attached ******** report clearly states what is wrong and also includes picture of the issues.  Some of these are; Eave underlayment and single install detail is wrong, rake edge flashing is under the underlayment, valley shingles have hump and voids, chimney flashing and sealant doesn't match the roof shingles.  

  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 12/12/2023

  Erie Home came out with the village building inspector and they have stated the roof is up to code and passes inspection. 

  Customer Answer

  Date: 12/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The inspection report states that the inspection was from the ground level.  How can the inspector see the work from ground level? I had three different roofing contractors come out and inspect going up on the actual roof.  If you look at the report from ******** it includes pictures and description of why the roof is done incorrectly.  The fact is, the work was done incorrectly and I was charged twice the cost of what the roof should cost (compared to the three other roofing contractors I had come out).
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job is not finished was supposed to be a 2 day job. Started job on 10/5 for half day 10/6 full day. Then returned 10/20 to finish up but they still have blocks to put in floor joists. We have called several times did get a return call back but nothing resolved. Then **** days before they started someone was supposed come and explain what to expect and bring contract with them. Was told day they started that a supervisor was gonna stop by that no show then was told same thing the next day same result. Now I can't even get a return call.

  

  Business Response

  Date: 12/01/2023

  Erie Home apologizes for any inconvenience this may have caused. **** came to the home yesterday 11/30 and today 12/1 and address all **** related concerns. 

  Customer Answer

  Date: 12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to the door asking if we were interested in speaking to someone about replacing our roof. We were interested in what they had to say, but I was very concerned about the project's cost while we are planning our wedding. The salesman made quite the production about doing everything in his power to get us a good deal and help us with pending wedding expenses while continuing with the project. The first thing we were promised was no payments for the first three months. Turns out that was incorrect so in an attempt to rectify that they offered a $900 rebate. (Which for the record, is not equivalent to three months' payments. If the amount were actually equivalent to three months' payments it would be $1,439.43) We were also supposed to receive a rebate of $1,500 from a scratch-off promotion we were given when initially making the appointment. $2400 in rebates in total. Our project was completed on June 28th, 2023. We have waited beyond the time allotted for them to deliver the rebate. I have contacted the customer service team with no response and no resolution. I am now paying interest on expenses I was promised I would have a rebate from Erie Construction to cover. I believe to rectify this situation not only am I entitled to the money I am owed but the money they have cost me for the months of interest on the funds they failed to deliver as contracted.

  

  Business Response

  Date: 11/20/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home sent out the rebate check on 11/15 and should be with the customer soon. 

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or approximately a week ago my neighbor's had the Erie business come out to waterproof their basement. While doing so my fence was struck hard enough to break and make other parts lean on my tree. When I came outside and noticed it. I stated that you guys broke my fence. No one said anything they looked at me and processed with there work. I waited to see if they would at least put it back up or a bracket something to make it look better. They totally ignored me. Look at me as if my fence was like that when they came. When I went to try to fix it a board fell on there truck and one gentleman just propped it up on my fence like "whatever" and continued his conversation on his phone. I waited because I thought as a company that you would make sure to at least try to patch it. No a week went by all work completed and Not a sole said Sorry or anything as to how they can rectify the situation. As a single Mom who is not able to fix everything. I didn't expect them to help tear my things up. After a couple of days and no one said anything me outside and stated if it wasn't fixed I was going to tell anyone that would listen how you did me property. As long as you got your money! Forget your damages.

  

  Business Response

  Date: 11/15/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home has reached out to the phone number provided as well as the email provided and we have not heard back from the customer. Unfortunately, we were not provided an address so we cannot go to the home and assess the damages.  

  Customer Answer

  Date: 11/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof was put on spring of 2021, noticed issues while cleaning the gutters on the house in spring of 2023. I have placed numerous Calls to them about starting a warranty case. The case has been opened and have not heard a word back from them to get it looked at, or corrected.

  

  Business Response

  Date: 11/20/2023

  Erie Home apologizes for the inconvenience this may have caused. Erie Home will be out this week to resolve any Erie related issues. 

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contract 8/1/23--- Date of 2nd contract after inspection 8/18/23 written by install manager *** ******* saying Erie Home to replace front of house fascia. Erie Home to replace siding on driveway side of house, siding to be agreed with customer. Erie Home to cover cost of replacement directly. Erie home to give gift card in amount of $300 to customer. Product to be approved by customer before install. This was signed by *** ******* and *******. He took a picture of the contract with his phone and said he would have it for his file.l He offered to do this contract because we had lots of trouble with the installation and wanted cost of decking removed. The siding we have has been discontinued so do not want to replace it. On 8/18/23 *** wanted us to pay the balance of the contract , but I said no until he offered to write this 2nd contract. Salesman **** ******, insisted checking in attic for water damage, said we needed new decking and roof before winter. Crew started tear off when they arrived only covering shrubs. Siding was not covered, tar marks all over, yellow spots all over, cleaning took off finish. No one speaking English,,but was told there would be someone here for whole project. They had no intention of putting up new decking, because they did not bring it until afternoon, only 4 sheets and used only 1/2 sheet.l *** is no longer working there I understand. He told me to contact ***** ****, his boss in Oklahoma, which I did but he has been no help. I also contacted the Corp office *** *** ****. ******* there gave me a service ticket on 10/27/23 #********. She said someone would call and make an appointment to see what can be done. Received no call. I wrote another email to ***** **** on Nov 6, 2023, but no answer. I told him we would be willing to accept about $400 (materials) and the $300 gift certificate to settle this if agreeable. We were also promised a better gift by the salesman ,
  Co. does not deserve A +

  

  Business Response

  Date: 11/20/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home is working to rectify the missing refunds and they will be sent to the customer. 

  Customer Answer

  Date: 11/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  On Nov 10 ****** of Erie, Minn. called to say $400 check would be sent out to me on Nov. 13.  On Nov 20 Erie wrote message that they were working on refunds.  On Nov 20 ****** said we would receive $400 check in next few days.  On Nov 24 I spoke to ******** sales manager who said he would call back  that day or on Monday .  No call received to date.  $400 check not received yet as Nov. 28, 2023. 
  
  
  
  Sincerely,
  
  
  
  ******* And ****** ************

  

  Business Response

  Date: 12/05/2023

  Erie Home apologizes for the delay. The check has been sent and will arrive on Thursday per this tracking **** **** **** **** **** **. 

  Customer Answer

  Date: 12/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* And ****** ************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not follow contract and installers damage my truck in which they agreed to do but have never done. They give me dates but never show up and when I call to see what happen they say they don't know they will find out and call me back and never do. This has been going on for 4mo now

  

  Business Response

  Date: 11/15/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home is actively working to resolve the issues.  

  Customer Answer

  Date: 11/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This has been going on for 5mo now I have met with **** 5 times and he has assured me that this would be taken care of and even given me dates that the work would be done and nobody every shows up and no calls to explain or reschedule. I do have dates and also name's of the other people that were in on the meetings . I have also had my truck fixed now. I can provide you with the receipt so you can see what it really cost me. I also have other witnesses that I can get a written statement. It is time to get this. done.
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 11/22/2023

  Erie Home apologizes for any inconvenience this may have caused. Erie Home mailed out the check last week and will be on site on Friday 11/24 for the solar exhaust installation.  

  Customer Answer

  Date: 11/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Once again, No one show up or did anyone call to let me know  .This is total disrespect for me and my time  I did receive the check for the truck repair and was greatfuu for eventhou it still cost me $300.00 more to have repair. 
  
  ***** *******