Complaints

This profile includes complaints for Erie Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Erie Home

  3516 Granite Cir Toledo, OH 43617-1172

  
• 

  Erie Home

  60 Gray Rd Ste 20 Falmouth, ME 04105

  
• 

  Erie Home

  1 Wholesale Way Cranston, RI 02920

  
• 

  Erie Home

  121 West Dudley Town Road Unit F Bloomfield, CT 06002

  
• 

  Erie Home

  605 Plum Industrial Park Pittsburgh, PA 15239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Erie salesperson came to my house, went into the attic, showed me some pictures saying the beams are all rotten and the roof is going to cave in any moment. They told me if I did not get it taken care of immediately it is going to cost me more because water will be coming inside the house and I believed them. I got scared because I was leaving the country and I didn’t want to take any chances. The price they gave me was $36,012, which I thought was very high but when they said they had to do a lot of work I said okay. They came and fixed the roof but didn’t finish the job. When I called them no one answered my call. I got in touch with my insurance company. They went into the attic and took pictures of the same places that the Erie sale person told me was rotted and where they said the roof would collapse. The insurance agent said that what the Eire sales person told me was not true. I have been calling them to send me and insurance company the original pictures they took but no one is responding to my request. I believe this company should be investigated because they deceived me. This job was done in October and I am still not able to get in touch the company. It’s like they no longer exists.

  

  Business Response

  Date: 12/16/2024

  Erie Home apologizes for any inconvenience this may have caused. We have spoken with the customer and scheduled a visit to correct the gutter issue. As part of our ongoing communication, we have already provided the customer with initial photos and will be sending additional pictures once the gutter correction has been completed. We remain committed to ensuring the customer’s satisfaction and appreciate their patience as we work to resolve this matter.

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incredibly aggressive and pushy salesmanthey were in our home for three hours and we felt strong armed to sign a contract. Please consider this an official written statement to cancel the contract regarding R043-076221.

  

  Business Response

  Date: 11/26/2024

  Thank you for bringing your concerns to our attention. We apologize if your experience with our representative made you feel uncomfortable or pressured. At Erie Home, we strive to ensure that all customer interactions are professional, respectful, and transparent, and we regret that this was not the experience you had.
  

  Erie Home has cancelled your contract. If you have any further questions or require additional assistance, please feel free to contact us directly. 

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/20/2024 2 salesmen came and inspected and give us a verble quote was more than we could afford. They went to a fiberglass asphalt shingle and spent 4 hours trying to convience us that we "needed " .it. After taking e sig. From both of us to be used if we agreed with the quote price and terms of conditions we could docusign to have a contract. We never got a quote or docusign for any document. We got a siigned contract from erie sept 26 2024. 16 days after roof was installed and demand of full payment. Not one of erie employees had a copy of cotract in hand. Docusign investigated and informed me that envelope ID # was invalid and if i didnt sign the contract my self to ask the company how they sent me a contract with my sig. On it . The contract said i was left and agreed to all terms and was verbaly told about the 72 hour cancellation on the date it was first written 08/20/2024. Emailed to me from customer support sept 26 2024. On sept 24 email sent said my quote was ready to docusign. On EPA lead paint document is marked that the home was built after 1978 when in fact it stated house was built in 1925 at the top of page. According to the MISSOURI HOME IMPROVEMENT FRAUD ACT. IT IS ILLEGAL CONTRACTOR TO MISREPRESENT FACTS. USE DECEPTION.OR CHARGE UNREASONABLE AMOUNTS. MISSOURI LAWS STATES CONTRACTOR AND HOME OWNERS SHALL HAVE A COPY OF CONTRACT IN HAND BEFORE STARTING WORK. I DID NOT DOCUSIGN OR see the contract that has my signature on it. The 2000 down was ernist money to hold lower quote until i abtained 2 more quotes and refuable if i didnt take erie bid. Your salesmen faild to use my home owners insurance in there quote. Your employ that collected sign off papers didnt have contract either but demanded full payment and left 3 installers copy and 1 customer copy.. Your bid never got past verble quote. Erie deposited 2000 check 08/22/2024. Like there was a contract signed.

  

  Business Response

  Date: 12/04/2024

  Erie Home sincerely apologizes for any inconvenience this situation may have caused. Erie Home notes that the price, product, installation date, and all other facets of the sale for labor and materials were contained in a written, signed agreement. The homeowner further initialed directly next to the contract price. This agreement contains a three-day notice of cancellation provision that would allow the customer an opportunity to timely cancel for any reason if, for example, the customer obtained a quote he found more competitive. Erie Home stands by its products and services, and respectfully doubts the customer could obtain the same materials in the same quality and grade, and with the same warranty for the price being alleged. Final payment in the form of a check was received and deposited by Erie Home on September 17, 2024.

  Customer Answer

  Date: 12/04/2024

  
  
  Complaint: 22599300
  
  
  
  I am rejecting this response because:
  
  I received that document that has my signature on it the initials are not mine ther was no finance . I signed a e signature on sales man plastic pad supposed to docusign if I agree . Docusign told me to ask erie how my signature got on the paper because the envelope id # is invalid. I didn't get a three day notice of cancelation  or a copy until  09/23 /2024 .I ask everybody that I could installers . Delivery  driver and the only erie employ that collected final payment.  Nobody answers emails and the number I found on the document went to jewry company.  Every part of the written agreement  was sent here by erie and the initialed part on front page isn't mine and the signed part would have been put there by docusign if I signed it. It went straight to spam and when I found it didn't let me do anything have erie conta t docusign. There sales man didn't show or have me sign any written part and I didn't initial  the lead paint box either. Have erie explain why there name isn't on the lines below the signatures  we supposably put there. I paid because they demanded. The front page is I agreed with everything and was verbally told about cancelation  3 day. I would think a company that size would not be aware there wasn't a contract sent to them or me but they didn't let that stop them. If docusign didn't put our signature  on it and the number on top ages is invalid who pasted the signatures on the document and made it a contract. According to missouri  law there has to be a contract in customers Han and installers hand before any work is started. I paid  3 x what the other bids was. And why didn't they check with my home owners insurance. That was suppose to be a quote and if I agreed with there term and conditions I could docusign it . There sales tactic are not to listen. I ask for aquote for metal roof that's why they where here  and told them I needed  3 quotes. Not a 4 hour sales pitch. And told them in the driveway that my wife had nothing to do with it. I'm 69 years old and I think there is some investigation erie should have done before talking to me. Not satisfied with 500 offered . High presure sales tactics. Over priced  job .  And no real contract. Initials are forgery. Lead paint sheet is not signed by company. My house was built 1925 and I never stated that I thought it was built after 1978. The return of a reasonable amount of what I paid is what I want not a short line telling me I had the contract 08 20 2024. 

  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 12/09/2024

  Erie Home sincerely apologizes for any inconvenience this
  may have caused. Mr. and Mrs. ****** entered into a contract with Erie Home on
  August 20, 2024. A signed copy of the contract was emailed to both
  ************************ and ************************ at 5:04 PM on the same
  day.
  

  On August 22, 2024, the customers contacted our Customer
  Service team requesting the lender’s phone number, which was provided.
  Following the successful completion of the roof installation, the customers
  signed the completion certificate on September 10, 2024, confirming the work
  was completed.
  

  Additionally, on September 19, 2024, our Customer Care team
  reached out to the email addresses on file for a follow-up. The customer
  responded, confirming that the installation was completed to their
  satisfaction. During this communication, the customer requested another copy of
  the contract, which was promptly sent to the email addresses on file.
  

  Regarding the Lead Safe documentation, both the customer and
  the Installation Manager signed the appropriate Lead Safe checklist on 9/10,
  acknowledging that the home was built in 1925, as reflected in the signed
  documents. A copy of the signed Lead Safe checklist has been included for
  reference.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erie installed a roof on 8/24/2024. The price was just over $49,000. We were promised an installation system that was specific to **** using unique, patented underlayment that is both waterproof and self sealing, 6 feet of ice and water barrier, new flashing, and cap nails instead of staples. We only received 3 feet of ice and water barrier. Three quarters of the roof does not have cap nails, instead they used staples (which the warranty states that they never use). All of the old flashing is still on the roof. At one point they ran out of underlayment and used a sheet of Certainteed. After the shingles set, you can see a sag where the decking should of been replaced but wasn't. You can see where the siding was pulled away from the wall on two sides due to pulling old shingles out from the old flashing. There is also a shingle that won't lay flat.The crew was addressed about these issues during installation but there was a language barrier. At that time an attempt to contact the sales representative was made. Being a Saturday, there was no answer. We then contacted an installation manager. When I explained what the roofers were doing, the said, 'they better not be'.On Monday, August 26, 2024 I called the local office looking for answers. I received a return call from the installation manager. He reassured me that the roof would be covered under warranty. At that time he took all the remaining supplies (which should've been used on our house, they were all specifically ordered for this job according to the sales representative).On September 11, 2024 I contacted the main office for Erie and talked to customer service. I explained the situation and emailed photos showing the issues. She assured me that the things that the sales representative promised regarding the installation were correct. Materials were remaining because the roof wasn't done properly. We didn't get the unique installation that we were promised and paid for.

  

  Business Response

  Date: 12/04/2024

  Erie Home sincerely apologizes for any inconvenience this may have caused. A representative from Erie Home visited the property on December 3rd, addressed the issues, and resolved them promptly.
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Erie Home to replace our roof and gutters. The roof has a lifetime warranty to cover any damages associated to the roof, interieor, and exterior. The warranty covers every possible cost.
  Initial work was from 1/27/2020 - 2/4/2020.
  Within 3 months it was leaking again. It leaked dozens of times, with the last leak on 6/23/23.
  Erie Home sent contractors out for repairs 7 times between March 2020 and January 2024.
  In February 2023 a regional manager, ******* *******, was supposed to come discuss repairs to the interior, and a partial refund. He postponed via text and then did not show up. On June 7th 2023 I was finally put in contact with *********** ****, the Regional Installation Manager for the Northeast. After explaining the situation he spent about 15 minutes accusing me of being a fraud that just wants to fill her own coffers by blackmailing them. He told me that the only reason we purchased from them was because of the amazing warranty and that we should be accepting of the mistakes made because "***** ****** was the only person to ever not make mistakes on earth."
  On June 12th I was put in contact with ******* ******, another manager I believe. We made an appointment and on June 14th, he and ******* ******* came to my house to look at damages. They assured me that repairs would be made and that I would get an email that day with instructions on how to proceed. I recieved no instructions, but did get the attic checked out for mold and had two contractors give quotes for the repairs as we were told to do during our in person conversation. Since then I have had minimal contact with *** and ****, the repairs have not been completed, and I have never recieved anything that would indicate they ever will be done.
  These are not all of the dates the roof leaked after replacement, but some of the dates I am positive of: 5/29/20, 10/13/20, 11/30/20, 12/30/20, 2/19/21, 2/23/21, 7/11/21, 6/26/23. We believe it leaked at least 12 times, in multiple places.

  

  Business Response

  Date: 11/27/2024

  
  Erie Home sincerely apologizes for any inconvenience this situation may have caused. We are pleased to confirm that Erie Home has reached a mutual agreement with the customer to address and rectify the concerns raised. We remain committed to ensuring customer satisfaction and resolving matters promptly and professionally.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our roof done 11/6 and never got a walkthrough with project manager and now less than a month in our gutters are leaking due to being installed incorrectly. I have reached out to *****, our manager, only to be ignored. We now got the bill and will be contacting the credit company to tell them that the job isnt completed. Plus we were lied to about having 30 days interest free with the loan people. This has been a big headache and a lot of not communicating and taking away our rights as homeowners. You guys have lost a lot of service with us for spreading word of mouth and the fact that we are going to be building a new house in a couple of years

  

  Business Response

  Date: 11/25/2024

  Erie Home was out to the home on 11/21 and corrected all leaks. 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024 my husband and I purchased a roof from ****. Shortly after we were getting water damage on our bedroom ceiling. I made contact with the company and they sent someone out and they said it was fine and put some extra caulk in places "just in case". We were still getting bigger and more water spots on our ceiling. I paid an ************, *******************, and a *********************** to ***** where the problem could be coming from. I was told it all lead back to the roof. I went into the local office with a list of the the times I have talk to them and a copy of the papers I had on the inspection saying there was an issue with the roof. I then meet with the ******* Manager that happened to be in town from *********. After a lot of back and forth and them checking it again saying it was fine, they said they would work on the problem area to make sure. I never received any documentation like I was told I would and when we went to fix the interior of our home we still have wet wood and what appears to be mold in some spots. On top of that we were told we did not need any new decking but we can now see there is actually holes and gapes with nails sticking out from just the shingles and sheeting they put down. There is quite a few shingles that are still not sealed as well. I feel scammed and I paid 26k for my house to be damaged. This is unacceptable.

  

  Business Response

  Date: 12/02/2024

  Erie Home sincerely apologizes for any inconvenience this situation may have caused.  At this time, we are awaiting estimates from the customer to move forward with the resolution process. Our team remains committed to ensuring the matter is handled promptly and to the customers satisfaction.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Erie Home to water-proof my basement. They guaranteed a dry , not damp basement. Soon after they completed the job the basement began leaking along the walls when it wasn't even raining. I called them many times before they came out in July to investigate..They took pictures and said they bet back to me about a solution. They never got back to me about the remedy. Finally after many phone calls and a registered letter to the owner, they came out on September 24 and tried to fix the problems. On October 1 there was water in several places on the floor. I called the repairman and he said they would they would get back to me. I have called them many times and sent pictures of the water to the owner but have not been contacted ever. They will not call me back!!! The walls are wet and the material they covered them with is falling off the walls. The water is still coming in from the floor and walls. There is a life time warranty to have a dry basement in the contract that I singed. My sister lives lives in the house and has health issues from the moisture. Please help me get this corrected or give me a refund.

  

  Business Response

  Date: 12/02/2024

  Erie Home sincerely apologizes for any inconvenience this situation may have caused. We have made several attempts to contact Ms. ***** to schedule appointments; however, we have been unsuccessful in reaching her. Our team remains committed to addressing her concerns and will continue to make every effort to establish contact and resolve the matter promptly.

  Customer Answer

  Date: 12/07/2024

  On Dec. 3, 2024 I got in contact with **** regarding my complaint.  We have an appointment on Dec.11,2024 to meet at my property with members from their corporate offices.  We will discuss the next steps to solve my grievances.  Please keep my complaint open until we come to some agreement.

  I will contact you after the meeting to discuss the next step, if any.
  

  

  Business Response

  Date: 12/16/2024

  Erie Home met with the customer on December 11 to discuss their concerns. Based on the customers availability, ********************** is scheduled to return around January 9 to make adjustments to the current system and address any outstanding issues. We remain committed to ensuring the project is completed to the customers satisfaction.

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 31, 2024, my wife and I contracted Erie Home to install a new roof on our home. The cost of the roof was $46,328.00, which we have paid in full. They came and installed the roof the next week. The week following installation, we had a gutter installer come in to re-level the gutters. When the gutter was removed from the edge of the roof, the contractor observed that the new shingles had been installed on rotted plywood. Now the shingles are starting to cup. I have reached out to the sales rep, who indicated that they would submit a ticket to their corporate office. I have also called the corporate office directly and was only able to leave a message. I still haven't heard back. The roof is intended to last 30 years per the warranty. Due to warranty constraints, I can't have anyone else work on the roof. I need the roof repaired.

  

  Business Response

  Date: 11/27/2024

  Erie Home sincerely apologizes for any inconvenience this situation may have caused. During the roof installation, our team thoroughly inspected the decking and replaced any sections that were identified as needing replacement. To address your concerns, Erie Home has scheduled a comprehensive inspection of the property, which will take place on Friday, November 29th.
  We remain committed to ensuring the quality of our work and appreciate your patience as we work toward resolving this matter. If you have any additional questions or concerns, please do not hesitate to reach out to us directly.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WHEN WE CONTRACTED ERIE ROOFING WITH SALESMAN ***** **** AND **** WE TOLD THEM WE WERE GOING THROUGH MY SAFE FLORIDA HOME TO GET THE $10,000 ***** FOR A NEW ROOF. ***** TOLD US NOT A PROBLEM IT WILL PASS INSPECTION. WHEN THE STATE INSPECTOR CAME HE SAID IT WAS NOT DONE TO THE SPECIFICATIONS REQUIRED TO RECEIVE THE ***** THIS ROOF WAS VERY EXPENSIVE AND FOR THEM NOT TO FIND OUT THE CORRECT SPECIFICATIONS TO PASS THE STATE INSPECTION IS WRONG. ***** **** AND **** DID NOT DO THEIR HOMEWORK IN REFERENCE WITH MY SAFE FLORIDA HOME. ***** SPOKE TO ME AND CUT ME OFF BY TELLING ME HE HAD AN IMPORTANT CALL, I'LL CALL YOU BACK AND ABRUPTLY HUNG UP. BY 9PM ON NOVEMBER 11, 2024 I HAVE NOT HEARD BACK FROM HIM. HE KEEPS SAYING I NEVER TOLD HIM ABOUT THE ***** WHICH IS NOT TRUE. HE ADMITTED TO ME YESTERDAY THAT HE KNEW ABOUT THE *****. HE SAID I SHOULD NOT HAVE ALL THE ***** I'M NOT THE ROOFER. THEY NEED TO SEND A CREW BACK TO FILL IN THE ***** AND JOINTS SO I CAN REQUEST THE STATE INSPECTOR TO REINSPECT SO I CAN RECEIVE MY *****. THIS NEEDS TO BE DONE AT THEIR EXPENSE. I NOT ONLY CONTACTED ***** **** AT ************ I ALSO CONTACTED HIS SALES MANAGER **** ***** ************ AND HAVE NOT HEARD FROM HIM. THIS IS NOT THE WAY TO DO BUSINESS. I GAVE THEM A $5,000.00 DEPOSIT UP FRONT AND REMAININNG BALANCE IS WITH WATERCRESS FINANCIAL ***************************************************************************. THE AMOUNT FINANCED IS $54,980. ************** ERIE HOMES IS RESPONSIBLE TO CORRECT THIS PROBLEM IN A TIMELY MANNER. SHOULD THEY NOT COMPLY WITH MY SAFE FLORIDA HOMES THEN I WILL BE FORCED TO SEEK LEGAL ACTION AGAINST THEM. I'M HOPING THEY WILL DO THE RIGHT THING AND COMPLY WITH MAKING THE CORRECTIONS SO I WILL NOT HAVE TO GO ANY FURTHER.

  

  Business Response

  Date: 11/25/2024

  
  Erie Home sincerely apologizes for any inconvenience this situation may have caused. Please be assured that we are actively investigating the claims brought forward and are committed to working diligently toward a resolution.