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Business Profile

Telemarketing Services

H B W Leads LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemarketing Services.

Complaints

This profile includes complaints for H B W Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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H B W Leads LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HBW Leads calls my cell phone all the time. Always from a different number. I have blocked at least 30 to 40 different numbers from them. This has been going on for years. They are harassing me and I want it to stop.

      Business Response

      Date: 12/27/2022

      I have put ********** on our DNC list. You will not receive any more calls from our company.

      Customer Answer

      Date: 12/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive received daily- sometimes up to three times a day- calls from multiple 580 numbers, all asking about insurance from this company. I have insurance and I have no plans to change insurance in the foreseeable future, but the calls just keep coming. Please just put me on the *** list.

      Business Response

      Date: 12/27/2022

      ********** has been added to our DNC List. You will not receive another call from our company.

      Customer Answer

      Date: 12/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They need to stop calling my phone !!

      Business Response

      Date: 12/27/2022

      ********** has been added to our DNC List. You will not receive a call from our company going forward.

      Customer Answer

      Date: 12/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving multiple Robo Calls, from different phone numbers, on a daily basis, for weeks. I have blocked each number, but keep getting calls from different ones, again, daily.

      Business Response

      Date: 12/21/2022

      ********** has been added to our DNC list. You will not receive anymore calls from our company.

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get calls from spoofed numbers every single day and I block each one, when I call back I get no answer just their voicemail , but they continue to call and wake me up early each morning, I own neither a home nor a car but they keep saying they are calling about insurance, I'm not sure how I can make them stop because nothing I do is working, at this point I feel like they are harassing me at the very least

      Business Response

      Date: 12/14/2022

      ********** has been added to our DNC list. You will not receive anymore calls from our company

      Customer Answer

      Date: 12/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely, A.D.

      ***************************

    • Initial Complaint

      Date:12/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As many others have stated, this company is a big problem, and need to be called out for their ridiculous attempt to use a continuous use of different phone numbers to call me. I have blocked every single number they have attempted to get a hold of me with, and they continue to harass me EVERY DAY. HBW Leads needs to address this annoying and really unprofessional policy of calling and calling and calling. When I read other comments, it sounds like this company does this to A LOT of people, and it needs to stop NOW. I better be taken off this list of harassment, and I don't think that's enough. HBW Leads needs to stop harassing people like this and figure out a better policy of communicating with the public. If I could grade this company, it would a F!

      Business Response

      Date: 12/14/2022

      ********** has been added to our DNC. You will not receive any more calls from our company.

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving multiple calls per week from HBW Leads, usually a different phone number so I cant block them. Over the course of at least 100 calls, I only made the mistake of answering once, thinking I could verbally request to be removed their calling list. This joker was trying to offer me an insurance comparison I never requested, and stated he had ever tried to call me before. These calls are intrusive, irritating, come from multiple agents who have bought my information, trying to offer service I have no interest in. I will never do business with the sponsoring agency as a result, and have recommended to friends to avoid the company as well.

      Business Response

      Date: 12/14/2022

      ********** has been added to our DNC list. You will not receive anymore calls from our company.

    • Initial Complaint

      Date:12/09/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spam calls everyday, to my mobile number.

      Business Response

      Date: 12/13/2022

      ********** has been added to our DNC list. You will not receive another call from our company.

      Customer Answer

      Date: 12/13/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business calls daily even after asking them multiple times to remove me from their list.

      Business Response

      Date: 12/13/2022

      I have added ********** to our Do Not Call List. You will not receive anymore calls from our company.

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As many others have stated, I get numerous amounts of calls a day from HBW Leads. They all have different numbers so it is impossible to block them. I also have tried answering to stop the calls and the other end of the line is silent. This is absolutely ridiculous.

      Business Response

      Date: 12/09/2022

      I have added ********** to our DNC List. You will not get another call from our company.

      Customer Answer

      Date: 12/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    H B W Leads LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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