Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Great Day Improvements, LLC has 47 locations, listed below.

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  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Great Day Improvements

  268 Dunksferry Rd Bensalem, PA 19020-6540

• 

  Great Day Improvements

  1905 Overhead Bridge Rd NE Cleveland, TN 37311-4646

• 

  Great Day Improvements, LLC

  10520 Lakeridge Pkwy Ste D Ashland, VA 23005-8140

• 

  Great Day Improvements

  3582 Roger B Chaffee Mem Dr SE Wyoming, MI 49548-2328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been one problem after another. We have been left with a leaking enclosed patio, damaged roof and a leaking commercial gutter without our leaf filter product, which was in our prior gutter. We were told that we are in the warranty stage. No contact back to us since January 25th of 2024 to resolve these last issues. We had no choice but to get a new roof installed and hired Leaf Filter to install filter product and fix the commercial gutter. We want reimbursed for our additional expenses that was necessary for us to take action due to not being resolved by Patio Enclosures. What happened to our warranty!?!

  Business Response

  Date: 04/19/2024

  Our records show that our last service at your residence was on January 22, 2024, to address a leak. Since then, we haven't received any communication from you or further requests for service. Here are the actions we've taken based on your previous concerns:
  In May 2023, we issued a check for $2,000 in response to your claim of driveway damage due to oil leakage from our work vehicle. In September 2023, at your request, we issued a refund of $2,222 for materials that were not utilized as you preferred to have your own contractor handle the footers for the room. We hired window cleaners in October 2023 for $600 due to smudges on the glass. Subsequently, in November 2023, we replaced all the glass to meet your standards, incurring a cost of $3,270.96. This totals to a refund of $8,092.96. Please note that this amount does not include the commercial gutter you requested. The leaf filter was not included in your contract, and there was no verbal agreement or documented authorization (ATC) for these services. Your local branch will be reaching out to you to see if you are still in need of service. Thank you.
  

  - The Great Day Improvements Team

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  entered contract to enclose screen porch on ********. Project is still not complete and multiple problems. Enclosure began in November2023, it was to take 2 weeks. On 112723, I contacted ****** at Patio Enclosures to report that **** has ruined my new Epoxy floor. On 1-3-24, ****** came out to see what the problems are.He reported to me and his office that there were multiple problems that need fixed. Multiple calls and finally ****** called back on 1-15-24 to state that they will fix all the problems and put me on the schedule and they would fix all issues. Patio Enclosures delayed paying for fixing the floor until March 2024. I keep calling and getting the run around and my porch is still not finished. Not being complete has interfered with multiple family events. I have tried all that I can do and I am very frustrated, it has caused me alot of stress and loss of multiple plants and time to move plants all the time.

  Business Response

  Date: 04/16/2024

  We
  sincerely apologize for any inconvenience caused by the delays in completing
  your project. We understand that timely completion is crucial, and we regret
  that we fell short of your expectations on this occasion. We are committed to
  delivering projects promptly and efficiently. Despite the setbacks, we want to
  assure you that we stand behind the quality of our finished product. Our
  records indicate we have a small punch list and a screen to install. Our Regional
  Operations Manager tried to reach you multiple times last week without success
  to set up a service call so we can complete your room. We plan to have all
  items completed by next week but need to know your availability. Thank you for
  reaching out.
  
  - The Great Day Improvements Team

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract for a sunroom in March 2023; we were told the expected completion time once construction started would be 1-3 weeks. The sunroom construction began in September 2023. Communication with the company was terrible throughout the process (no notification when workers such as the electricians would be showing up - even though we would need to be home, large gaps in progress on the work, etc.). The contractor quit working for the company halfway through our project, though he agreed to finish our job. Little was done by the company to keep the project moving forward or have any idea what the status was without me initiating contact (for example, the final inspection by the city was never scheduled until I asked if it needed to be). There were construction parts/pieces in our yard for months. There was never any final inspection by the company to ensure the job was 'complete' (the last time the contractor was out was in December/January). We reached out to the company in February because a corner of the exterior roof/gutter has a small leak; I had to reach out multiple times to get a response from the field supervisor. They still have never scheduled someone to come out and look at this. In the meantime, the interior of the roof began leaking in two spots last week. I have reached out three times to ask for this to be scheduled for someone to come and repair this (in fact, whatever deficiency in the roof is causing this may have been detected had someone from the company come out to inspect the 'final' project). Each time the field supervisor responds that he is waiting to hear back from a subcontractor, and he will ask them again. This was supposed to be a 1-3 week project and we are now 7+ months. We would like the corner gutter leak assessed, the leaking roof repaired, and some sort of inspection by the company to ensure the contractor finished everything he was supposed to.

  Business Response

  Date: 04/15/2024

  We want to express our
  sincere apologies for the less than satisfactory experience you had with our
  services. Your feedback is invaluable to us, and we genuinely appreciate you
  taking the time to bring this matter to our attention. We are committed to providing
  a positive experience for all our customers, and it is discouraging to hear
  that we did not meet your expectations on this occasion. Our goal is to rectify
  the situation and ensure that you receive the level of service you deserve.
  Additionally, we would like to take this opportunity to make things right for
  you. We have you set up for a service call this week.
  We will fix any problems as quickly as possible as we may need to order some
  materials if what we need is not in stock in our warehouse. Thank you for bringing this to our attention, and we
  appreciate your understanding. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/16/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a patio enclosure last summer and every time we have rain it gets flooded through the walls built by this company. We had documented with pictures and they have been in our home tree times to fix this issue. They come after many telephone calls and their service is not acceptable. We expended 48,000.00 dollars

  Business Response

  Date: 04/15/2024

  We want to express our
  sincere apologies for the less than satisfactory experience you had with our
  services. Your feedback is invaluable to us, and we genuinely appreciate you
  taking the time to bring this matter to our attention. We are committed to providing
  a positive experience for all our customers, and it is discouraging to hear
  that we did not meet your expectations on this occasion. Our goal is to rectify
  the situation and ensure that you receive the level of service you deserve.
  Additionally, we would like to take this opportunity to make things right for
  you. We have you set up for a service call this week.
  We will fix any problems as quickly as possible as we may need to order some
  materials if what we need is not in stock in our warehouse. Thank you for bringing this to our attention, and we
  appreciate your understanding. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/16/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They tore out part of our roof to add sunroom and now it leaks and is destroying our insulation and causing water damage to our house. And every time we ask for them to fix it they just play like it was taken care of.

  Business Response

  Date: 04/12/2024

  We want to express our regret that your experience did not
  meet the high standards we set for ourselves. Your satisfaction is of the
  utmost importance to us, and we are committed to making things right. According
  to our records a crew was sent out to your home on 4/11/24 to flash and reseal
  the entire room. They were also to perform a water test prior to leaving. Thank you for bringing this to our attention, and we
  appreciate your understanding. 

  - The Great Day Improvements Team

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed a contract for a patio enclosure with Patio Enclosure on 10/5/23. We gave them almost $7,000 and we have not heard from them much since then. We are not on the schedule, there is no timelines for us to be on the schedule and they simply say that they will keep our nearly $7,000 if we cancel our contract. We have reached out to the AZ attorney general, whom it seems believes we should hire an attorney and I just wonder how quick will our money transfer from Patio Enclosures to the lawyer. It's sad. We are senior citizens and I am a veteran but it seems there's really no consumer protections in AZ. And it seems there is no one looking our for the little guy.

  Business Response

  Date: 04/09/2024

  Mr.
  & Mrs. ******
  
  We sincerely
  apologize for any inconvenience caused by the delays. It's
  indeed distressing to be in a situation where you've paid a significant amount
  of money and are not receiving the service you expected. We
  understand and share your frustration, and we want to express our regret that
  your experience did not meet the high standards we set for ourselves. Your
  satisfaction is of the utmost importance to us. We are committed to making
  things right. Our records indicate that you have spoken to our Regional
  Operations Manager, and you no longer want to cancel your project and are
  excited to move forward. We value your feedback and will use it as an
  opportunity to improve our processes to prevent similar occurrences in the
  future. Thank you. 
  
  -The Great Day Improvements Team
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sunroom installed in 2022 and have a warranty that ends in August 2024. I am having issues with water coming in when it rains and have not been able to reach anyone to have this repaired.

  Business Response

  Date: 04/12/2024

  We want to express our regret that your experience did not
  meet the high standards we set for ourselves. Your satisfaction is of the
  utmost importance to us, and we are committed to making things right. The Field
  Supervisor will determine what needs to be re-ordered on his visit. After we have
  the needed materials and ****** is back, we will contact you to set a date to
  do the repairs. We appreciate your understanding as we work towards resolving
  any outstanding issues. Thank you.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 04/13/2024

  Thank you very much for your help with my situation. I am willing to wait until ****** returns the first part of May. I have been told I will be at the top of his list. I am willing to close the case, as long as I know I can reach out to you again, should Great Day Improvements not follow through with their promise.

  I am a little bit confused, however, as to why the sign put in my yard read Patio Enclosures, but now I deal with Great Day Improvements. Did the company change their name, or does Great Day Improvements subcontract out some of their jobs to other companies?

  Business Response

  Date: 04/15/2024

  ********,

  Great Day Improvements is the parent company of Patio Enclosures brand name sunrooms. See the attached logo. 

   

  Thank you,

  - The Great Day Improvements Team

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sign our contract on 3/22//2023 for a patio enclosure we keep contacting someone about it, but they keep needing something different everytime to get started it's been a year now with this company... Great Day Improvement Comp. Contractor is Patio Enclosure. Their rep came out last week and said they should be starting soon, again this was supposed to got started ever since 8/23.

  Business Response

  Date: 03/27/2024

  We sincerely apologize for any inconvenience caused by the
  delays in your project. We understand and share your frustration. We are
  committed to delivering projects promptly and efficiently. The delays have been caused by circumstances beyond out control.
  We tried for several months to get approval from your HOA, which we never received,
  and additional documentation that the Horry County Permit Department required (we
  needed a 3rd party engineer letter to apply for the permit, a copy
  of the survey, which we had to hire a company to get and it took them 4 weeks
  to come out, and additional forms that you had to sign) All needed
  documentation was submitted to the permit department and we were able to obtain
  the permit Friday. A rep from your local branch will be reaching out to you to
  discuss the next steps of your project. Thank
  you for reaching out, and we appreciate your understanding.  
  
  - The Great Day Improvements Team
  

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had windows installed in 2008. They come with a lifetime warranty however the company is stonewalling replacing the windows they installed in our front room. I initiated conversations with them in August 2023. A couple people came out, agreed there was a problem with the seals on the windows, two took measurements, and now we are in "radio silence". The last communication was on January 31 that they were checking with manufacturing. Now, no response from emails, text messages, or phone messages (no one actually answers the phone when calling the main number). I would steer clear of this company and go with that "other" worldly company that actually honors their lifetime guarantees.

  Business Response

  Date: 03/25/2024

  We sincerely apologize for any delays or miscommunication. We will be ordering new glass for your windows. Someone from your local branch will be reaching out to you once we have the glass to set up a time for replacement. Thank you for reaching out, we use every review to improve our customer experience.  
  

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/15/2024

  It's been almost 3 weeks since Great Day Improvement responded to my complaint via the Better Business Bureau.  I have yet to be contacted by them on the actual status of my replacement windows. 

  Business Response

  Date: 04/19/2024

  We apologize for any delays. Your local branch has reached out and we have you scheduled next week to come to assess your window. Thank you.

   

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 05/10/2024

  I suggest the BBB keep this issue open until Patio Enclosures actually resolves the issue. We had a visit from a representative who assured us someone would be in touch to remeasure our windows and work with us on replacements. This in April. A follow up call was received on April 24 and we have heard nothing since.

  I truly wish they would just give us a truthful answer so we can move on

  Business Response

  Date: 05/17/2024

  Our records indicate we were onsite 5/13/24 to measure the windows. We have submitted the order for your new windows and will contact you as soon as they have arrived to our warehouse. This may take several weeks. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/20/2024

   I am rejecting this response because: I have been trying to get a resolution to our window situation since August 2023. We've reached this step in the process (where someone comes to measure the windows) once before and all communication ceased after that point. I prefer to keep this open until the company actually comes back to me with the solution and completes implementation. It is regretful that I cannot get a contact from the company who stays in touch with status updates and that I had to resort to contacting the BBB to get any response
  
  
  

• Initial Complaint

  Date:02/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 in the last quarter of the year, we signed the contract. They were going to use our house for advertising and took the drawings and said that soon someone would be out to measure. Then silence. I called and asked about the measuring, as we had taken everything off our porch. I could hear them, it sounded like i disturbed them all from hanging at the office. "yeah, I'll come out tomorrow". Then silence. the next communication was from the lending bank, they had dispersed the down payment. At the time, we had no idea where the project was. No communication what so ever. I called, had they done the permits, had they started construction, had they done anything at all besides take our money? He didn't know, he'd get back to me. Yep, you guessed it. Silence. So i called again, "we're thinking maybe we want out of this deal", he said, it will cost the entire down payment to get out of the deal. Then, i get a call from two "supervisors", they leave a number; the sales mans number. He calls, "we don't want you to leave, we're working, we're doing this, etc" then, Silence. Finally, i called the lending bank. We want out, the customer service is HORRIBLE. The lending bank put a block on it and no more money can be withdrawn. When i did that, i got calls all day. But still, no evidence that any work has been done. We want the money that you took and haven't used for the work you were supposed to do. I am glad, that unlike the other unfortunate people we don't have to pay the complete price for a low quality product, but still, we don't want to have to pay for low quality promises either.

  Business Response

  Date: 03/05/2024

  To the BBB: Due to the complexity of this project we need additional time to respond. We will have a response in the next 48 hours. Thank you.

  - The Great Day Improvements Team

  Business Response

  Date: 03/10/2024

  We sincerely apologize for any inconvenience caused by the delays on your project. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Your project requires additional details and planning due to the complexity of installing a solarium roof onto the CA5 walls. Everything is on track to potentially install next month pending that our ************** does not require additional information. Our team has been trying to reach you and have left several messages to discuss where everything stands. You are free to cancel your contract with us. However, per our signed agreement if you cancel after 3 days of signing your contract, we will retain your deposit. Thank you.
  
  -The Great Day Improvements Team

  Customer Answer

  Date: 03/11/2024

   I am rejecting this response because:
  I cannot add attachments because there has not been any attempts to contact us. We do not ask for all of the deposit back; only the part that has not been used as you can produce no proof of work. only excuses. produce dated permits from the *************, produce dated cad drawings. Produce dated anything that states work has been done, charge us for the work before the date of the complaint and then refund the rest to the lending bank. which is now charging us. 
  
  

  Business Response

  Date: 03/18/2024

  Mr.& *************,
  
  **** and **** have reached out to you to discuss your project. Our last interaction with ************* was that she was going to speak with ************ to decide if the project was going to move forward or if it was to be canceled. As of today 3/18/24, we have not received a call from you. We will be reaching out again for a status update.  Thank you.
  
  - The Great Day Improvements Team