Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Securitas Technology Corp.

  3800 Tabs Dr Uniontown, OH 44685-9564

• 

  Securitas Technology Corp

  100 - 15 Marmac Dr Etobicoke, ON M9W 1E7

• 

  Securitas Technology Corp.

  101 N Plains Industrial Rd Bldg 2 Wallingford, CT 06492

• 

  Securitas Technology Corporation

  17 Battery Pl Ste 1001 New York, NY 10004

• 

  Securitas Technology Corporation

  3 Westchester Plz Elmsford, NY 10523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my service with this company. I call the customer service number and the call disconnects after 10 minutes every time. I reached out via email with no response.

  Business Response

  Date: 05/29/2024

  Greetings.  We are in receipt of your complaint. This has been assigned to the correct team for review and processing.  We will follow up through our internal channels to resolve this matter. 

  Best, 

   

  ***** S 

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over our previous alarm company and it has been nothing but trouble since. They have changed their billing systems several times and each time, they do NOT notify us that our monthly drafts will stop. In addition, they insist on mailing monthly statements, but these statements only reflect the current month that is due, nothing else. So, as example, our account is set up on auto pay. After talking w/ them today, that stopped in December 2023 & we were not notified. Now, in May, we receive a thick packet in with our monthly invoice that gives instructions on how to set up online payments. I was also told that we owed from Dec - May a total of $160 because it had not been drafting! No notice of this whatsoever. So, now, they want me to go in and set up another method of payment in their new payment system & pay $160 to catch everything up! NO WAY! I should NOT be forced to pay several month at one time (all while they have not been monitoring my account) when their monthly invoice states, "Balance Due $32.00" which is the regular monthly amount. These people are actually sending a monthly invoice that is not accurate & only reflects the current due, but states it is the "balance due". How does that make sense in anyone's mind? This is not in line with standard billing processes and I request this be corrected immediately. I will also not pay a 'back' amount when I was not notified that my draft was stopping and when I have not been receiving their monitoring service - what would I be paying for?

  Business Response

  Date: 05/15/2024

  Thank you for the communication.  We are in contact with the customer and will provide an updated resolutions directly.  We will consider the matter with BBB acknowledged but closed. 

   

  Thanks

   

  ***** S 

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Securus technologies would not Change my address so I got rid of the account so I could have a reset because they kept my address at **** ***** ****** And I kept requesting that my address be updated to the address that is on my actual drivers license and my billing address because So I went through The phone verification through friends and family verification agency through TDJC I called Securus And it has been over three weeks and I am still not able to set up And to talk to my family that I am approved to talk to the state of Texas it is hard to get Through to a live agent with Secusus And these are human beings that we are trying to keep uplifted and keep money on their books and securus is preventing me from doing that with my loved ones Approved by the state of Texas to talk to my brother why is keeping me from him? It is a glitch that is keeping me from being a contact with my brother. I am a law valid citizen and he is serving his time. I need to be in contact with my brother.

  Business Response

  Date: 05/14/2024

  This complaint is for another company ************************ will be able to address this concern.  We will consider this matter invalid and closed with the BBB. 

  Thanks 

  Securitas Technology 

• Initial Complaint

  Date:05/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for two months to cancel my home security as we are seniors in poor health and have to move from our home as we can no longer keep the house. For two months I have been told someone will call me. Nobody did. After I put a stop payment on the $52 charge, as we no longer live there finally someone called saying we had to pay out the year and half contract. This was the first I had heard of this. They will not negotiate with me and wont turn off the security until I pay the year and half charges. I do Not remember signing a contract with them and have requested a copy. Nothing. No reply. We have moved and they refuse to turn off the security. The new owners have nothing to do with this and do not want to continue the security. I do not feel I should have to pay for a year and half security before they will turn off. This is putting the problem between the company and myself on innocent new owners.

  Business Response

  Date: 05/14/2024

  This has been assigned to the appropriate resource in ******. We will consider this matter closed with BBB as we are in direct contact with client. 
  Best, 
  
  ***** S 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled service July 2023 and still see bills. Additionally we do not have business with this company as they purchased our prior security company. They have been harassing us, saying we owe an invoices from the prior company in 2020, even though we have their invoices showing a zero balance.

  Business Response

  Date: 05/09/2024

  Hello: 

  You mistakenly sent this  Complaint to Securitas Security Services USA, Inc. ("Securitas USA").  Please note that Securitas USA provides security guard services.  You meant to send this to Securitas Technology which is a different company,  which provides security alarm system services.  

  Please don't send correspondence for Securitas Technology to Securitas USA.  We are different companies. If you need to contact Securitas Technology, please visit their website for their contact information. 

   

  Sincerely 

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been a billing issue since it took over ICU Protection. When I had ICU Protection there were no issues. So I moved July 2022 to new address about a block or two away from the previous address. ICU took down my old camera and installed the new ones a few days later. The previous homeowners had Viviant Security. The two guys who came and installed my camera system took my Viviant Security box without asking me if I needed it. The previous homeowners told me the equipment was paid in full so I didn’t need to buy equipment. Since I already had ICU Protection and was in a “contract” .. I stuck with them. I called the company and messaged the guy asking where my Viviant box was and I received no reply.
  
  Securitas has now taking over ICU Protection. I called to make payments on the account and the lady told me that I had to provide my banking information over the phone to her or send a payment in the mail. Now this is 2024 well 2022 at the time.. we all use technology so why is there not a system in place for us customers to pay our bill and view our account (paid, unpaid, equipment cost). So needless to say. I sent the payment via mail. I never received a text, call or anything stating my account was paid or balance. Seems sketchy and weird. I called in January 2023 because we had a critical alert and we were not home. Guess what? The went to the old address. The equipment was moved and installed at my new address. So they lady had me send in some paperwork to update the address. It took a three months for them to update the address. How I know? I called every other day like I didn’t have nothing else to do. Once finally updated in April 2023, I spoke to a lady and asked to a billing adjustment. She claimed that she would send a request for billing adjustments and get back with me. I haven’t heard anything still and I’ve called several times. No one answers the phone. The system panel has been black since August 2023. No one answers the phone to cancel.

  Customer Answer

  Date: 03/28/2024

  Spoke to the manager ***** today. He is going to look into for me. The was unable to locate my account. he said usually he could see the accounts that are being transferred but not mines. I was not in there system. Yet I have $1,200 past due bill. They have not sent me any past due letters, emails, or attempted to call me but yet still bills me every month. My security system has been brought three times.. first ICU Protection, Stanley Security, and now Securitas Technology. I do understand that Securitas Technology may not be all at fault. I didn’t find that out till today speaking with *****. Before I got to the manager, they provided with Stanley Security number and it was mid day.. the voice mail said call during normal business hours 8am-5pm. I can’t even reach anyone to cancel my service. Per Securitas Technology, they are unable to access any account information as the billing department hasn’t transferred to them yet from Stanley. Stantley Security NEVER answers the phone no matter the time yet I’m still being billed. I hope all this makes sense because it definitely doesn’t for me. I need my bill adjusted correctly and this system cancelled. 

  Business Response

  Date: 04/02/2024

  We are in receipt of the complaint.  Please allow 5-7 business days for us to provide a thorough response to the client. 

  Business Response

  Date: 04/15/2024

  Hello Ms. *****.  I have attached the most recent invoice and confirmation of completed service in December 2022. Please confirm that you have both this updated invoice as well as the emails regarding close of the service ticket.  I will have ***** * from our team reach out to you the week of 4.15.24 to gather any more info to satisfy this claim. 

  Best, 

   

  ***** * 

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of Securitas Technology (formerly Stanley Security) for my home alarm system. On 7/31/2023, I cancelled my contract with them and switched to SimpliSafe. I completed the online cancellation form, during which I learned that I had to give Securitas a 30-day notice of cancellation. I received an email from Securitas on 8/5/2023, confirming that my cancellation was approved and would be effective 8/31/2023. Securitas had already withdrawn, via ETF from my checking account, maintenance and monitoring charges for the months of August, September and October 2023, in the amount of $87.00. I contacted Securitas to ask when I would receive a refund for the September and October charges, and was told in early September 2023 that it would take 4-6 weeks. By my estimation, they owe me $58.00 for the two months in question. I have been trying, since October of 2023 to get my refund, to no avail. Securitas has been often non-responsive and, when I do get their attention, they have made me jump through hoops (filling out a new ACH form; showing proof of payment; etc.). I got a response in early March when I said that I would have no choice but to contact the BBB about this issue, but they have gone radio-silent yet again. I understand that it is not a lot of money, but it is MY money and they owe me a refund for the two months that I paid for, but did not receive, maintenance and monitoring services. Virtually all of my communication with Securitas has been in writing (thankfully), so I have uploaded some key pieces of correspondence for your review, which should provide you with names, dates and promises. I hope this helps, but I am more than willing to fill in any additional information you deem necessary. Thank you!

  Business Response

  Date: 05/02/2024

  We have issued the refund of $58 back to the account.  Please allow 6-8 weeks for this to cycle through our invoice process.  We will consider this matter closed. 

  Customer Answer

  Date: 05/05/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My checking account was debited $58 on May 3, 2024, which is the amount I was owed, and had been requesting from Securitas for eight months.  Thank you so much to the BBB for your advocacy on my behalf; I suspect this would never have been resolved without your assistance.

  ******* *******

• Initial Complaint

  Date:02/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2021 we had a security system installed in our home by ** ** ***** which was absorbed by Securitas. On January 18, 2024, one of our security panels went dark and thus created an issue for us in trying to disarm the system. A service technician came on January 19, 2024, and was in our house for 3.5 hours. He told us he had no idea what the problem was, but he hung around making phone calls and looking into his device. He did tell us that the installation was not done properly from two years ago. The panel where he did his checks was on the wall out in the open with easy access. He did admit he had been doing this for about one year. When we called in to make this appointment for the service tech, we asked if this was a warranty call, or if we would be charged, and how much. The agent in the office told us that the service tech would be able to tell us, but that was untrue. The service tech had no idea, and the accounting office would be able to tell us. When I told the tech that this process was wrong and deceptive, he admitted that this wasn’t the first time he had heard that. The tech said he thought the process was “sketchy”. When the gentleman left, he said he still did not know if the equipment would have another problem as he could not pinpoint an issue. He said that we might have to pay for a new $400 panel. When we checked online we saw that Securitas had issued a bill for $455 to be taken out of our bank account. We have made a few telephone calls and did speak with a person in *** ****** who said she could not do anything about our complaint but said she would email both district and regional managers to have them call us back. Over two weeks later we are still waiting for a call. This whole process is deceptive and fraudulent, and the individual who came to our house was inept, simply ran up a bill. The worst of it all is that my wife and I, senior citizens, do not feel safe in our home. We are hoping BBB can help remedy this wrongdoing.

  Business Response

  Date: 04/04/2024

  [[BBB transcription via voicemail]]

   

  The business has stated the complaint has been resolved with the consumer. 

  Customer Answer

  Date: 04/10/2024

   We am rejecting this response because: we are still waiting on Securitas to follow through with reimbursement. We have been speaking with ******* of Securitas. Today we informed her that reimbursements of $455 for service call and monitoring fees of $58.26 are yet to be received. She is checking into this and will call us with an update by Friday this week, April 12, 2024. She said we should count on 30 days for processing which will occur tomorrow, April 11, 2024. We will keep you informed about our complaint. Thank you!
  
  
  
  

  Business Response

  Date: 04/22/2024

  Please find the attached document confirming the cancellation of T&M related to this account.  

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hopefully, the monthly monitoring fee of $58.26 will also cease. I appreciate Jasmine's efforts to resolve this issue.

• Initial Complaint

  Date:01/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been being billed by Securitas Technology for months. In addition to a montly fee of 11.75 they sent a bill for over 300.00.
  
  They are an alarm company who bought out ******* ******** and took over our account. When we had a fire in our home they failed to contact the fire department directly, which is what we paid them for.
  
  I have tried for months to cancel my service but no one answers the phone. The part of the company who monitors alarms did answer the phone, and multiple employees there tried to help me and said many many customers are having the same problems.
  
  I would simply like to contact someone to cancel may account and stop the billing.
  
  Thank you for your hlep.

  Business Response

  Date: 06/27/2024

  This customer was contacted and the account was cancelled as requested, and back dated to the original requested date.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, December 27, 2023, I called Securitas Technology to resolve my alarm monitoring bill and had to wait approximately 10-15 minutes for someone to answer my call. This was after I sent them an email the week before and never received any prompt response.
  
  Upon Mr. **** ***** finally answering my call, I advised him that I recently received a bill and promptly paid the bill as i always do (check number **** in the amount of $111.00 that was cashed by their company on 12/11/23), but noticed after that Securitas messed up on the bill and the invoice was dated January 2021. Upon telling Mr. ***** that I also received an additional bill that was dated for 12/01/23 and if he could apply the payment that was already made for the incorrect billing date to the new bill, Mr. ***** refused and said that I had to call back when I received the new bill. I asked Mr. ***** a second time if his company could apply my previous payment to the new bill because I did not want to have to wait on the phone again another 10-15 minutes, and he once again refused.
  
  I am extremely disappointed that this company took over my former alarm monitoring company (******* ********** ******** *********) and cannot provide adequate services when they messed up on my billing!

  Business Response

  Date: 06/19/2025

  The incorrect invoice was canceled and the payment with check **** was applied to invoice **********. 

  Customer Answer

  Date: 06/25/2025

   I am rejecting this response because:

  The invoice that Securitas Technology Corporation is referring to and cancelled, was for a December 2023 billing statement.  Until today, 6/24/25, they continue to send me billing statements in the amount of $116.00 which includes $5.00 in sales tax (see recent billing statement dated 6/01/25).

  I need to be assured that they will no longer send me billing statements in the amount of $116.00 and will be sending me ALL future billing statements in the amount of $111.00!

  Thank you!

  Customer Answer

  Date: 06/25/2025

  [[BBB transcription via duplicate complaint, see attachments]]

   

  Problem:
  Aloha, I have tried many times to explain to Securitas Technology Corporation, that utility companies in the State of Hawaii do not charge sales taxes for services, but they keep ignoring me and send me billing statements that include sales tax. When I previously spoke to one of their customer representatives (**** *****) about the sales tax, he confirmed that I should not be getting charged for any sales tax and advised that they would adjust my bills. Until today, June 20, 2025, Securitas Technology Corporation continues to include sales tax on all of my billing statements. My first alarm company when I resided in Ewa Beach was Custom House (Sears Security Systems), then Customs Security System, then Alarm Center, then Stanley Convergent Security Solutions, Inc., and none of them ever charged any sales tax (see my last billing statement from Stanley Convergent Security Solutions, Inc. before Securitas Technology took over). I am also including my latest billing statement from Securitas Technology Corporation and am respectfully requesting that they stop sending me billing statements that include sales tax! Respectfully submitted, Keith T. Kagehiro
  
  
  Desired Resolution:
  Billing Adjustment

  Business Response

  Date: 06/30/2025

  The customer's statement about the sales tax in Hawaii was submitted for review by our tax team and I will email him with an answer once they get back to me. 

  Customer Answer

  Date: 07/01/2025

   I am rejecting this response because:
  Initially, I was charged $116.23 by Stanley Convergent which included tax on 12/17/19 (see initial bill).

  After contacting ***** ***** of Stanley Convergent Accounting  Department on 03/03/20, to advise her that Hawaii residents do not pay any sales tax for services rendered to any of our utility companies here in Hawaii and that we also should not be assessed any sales tax for alarm services, she advised that she had to contact the IT Department and find out why I was still being assessed taxes on my account (see Re- Tax on Alarm Bill).

  On 05/28/20, I received the correct bill in the amount of $111.00 (see correct billing).

  Business Response

  Date: 07/07/2025

  The customer is complaining about the same issue again, and I can't provide an adequate response without the input of the taxes team. I have followed up with them but I still don't have an answer. 

  Customer Answer

  Date: 07/23/2025

   I am rejecting this response because:

  it’s really sad that they can’t provide an answer to my complaint!