Business Profile
Lawn Mowers
MTD Products, Inc.Headquarters
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Reviews
This profile includes reviews for MTD Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 67 Customer Reviews
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Review fromMichael D
Date: 06/07/2024
1 starMichael D
Date: 06/07/2024
Same issue with shipping everyone else is experiencing. Order number M1433948P1. Cannot get ahold of customer service. I cannot continue to wait. I ended ordering the same part from a different company. I just want to cancel my order and get my money back. These business practices must be illegal!MTD Products, Inc.
Date: 06/10/2024
Hi *******, Were sorry to hear that you were not able to get in touch with our customer support team. Our records indicate that your order was placed on 6/4/2024, and your order has shipped out and is due for delivery on Wednesday 6/12/2024 by the end of the business day. Please click on the following link to track your order: ************************************************************************************************************ If you no longer need your order, we would encourage you to follow the instructions on your packing slip and send the order back to **. Once we receive the order back to our warehouse, we will issue a credit for the total amount of the order including freight and tax. We apologize for the inconvenience, and appreciate your patience. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************Review fromMike S
Date: 06/06/2024
1 starMike S
Date: 06/06/2024
**************** is terrible.Ordered Tractor mulching Kit 5/29/24 Got email below same dayNever received shipping confirmation email as stated below? Clicking on Check Order Status button in emails below "Blocked" error.The number in email is not in operation, when called says call another number. Why not fix the email to include current phone number?Received blades only 6/5/24 (No plug which is what I really need)6/5/24 Called On hold for 45 minutes no answer 6/6/24 Called On hold for 65 minutes no answer 6/6/24 Called On hold for 45 minutes no answer Almost impossible to get a person on the phone, Email received is almost worthless, can't check order status, never received shipping confirmation, phone num ber listed is not in service.Absolutely atrocious phone/email system.MTD Products, Inc.
Date: 06/07/2024
Hi ****,
Were sorry to hear that you did not receive the answers you were looking for from our customer support team. Our records indicate that the order placed on 5/29/2024 was for a set of Xtreme 2-in-1 Blade Set for 50-inch cutting decks.This does not include a mulch plug. We apologize for any confusion or miscommunication.We do not have a mulch plug available for your model, but we do have discharge chute assembly part number 631-05116B. The best phone number to reach us at is ************** and our current hours of operation are Monday Friday 8:30AM 5:00PM EST.
Please let us know if you have any questions or need further assistance.
Sincerely,
MTD Products by ************************* & ******Review fromJo-Ann B
Date: 06/06/2024
1 starJo-Ann B
Date: 06/06/2024
I placed an order on 6/2 stated parts would be delivered in 3-5 days. I have now been on hold 1 hour and seven minutes; still no answer. I just need to know if these are going to be delivered, are they out of stock. very frustrating. I understand high volume sales but this is ridiculous.MTD Products, Inc.
Date: 06/07/2024
Hi ***********, Were sorry to hear that you have not received the answers you were looking for from our customer support team. Our records indicate that your order has shipped out and is due for delivery on Tuesday 6/11/2024. Our standard shipping time frame is 5-7 business days, and we are aware that our website lists it as 3-5 business days. Our IT department is aware of the issue and is working to correct it. We apologize for the confusion. You can track your order at www.ups.com/ using your tracking number 92748999920828573007414263.Please let us know if you have any questions or need further assistance.Sincerely, MTD Products by **********************************Review fromJerome W
Date: 06/06/2024
1 starJerome W
Date: 06/06/2024
Terrible customer service and warranty solutions. Will not buy again.MTD Products, Inc.
Date: 06/07/2024
Hi ******, We're sorry to hear you haven't been satisfied with your equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. This case has been documented internally, and if you would like to discuss this problem further, give us a call at ************** and mention your case # ********.Please let us know if you have any questions or need further assistance.Sincerely, MTD Products by **********************************Review fromColin F
Date: 06/06/2024
1 starColin F
Date: 06/06/2024
I ordered a part from here over a week ago still not shipped out the money was taken out if my bank this company is a jokeMTD Products, Inc.
Date: 06/06/2024
Hi *****, Were sorry to hear that you have had a negative experience with our company. Our records indicate that you placed order number P1179839P1 on 5/11/2024 for a grass bag and dust wheel cover that was delivered on 5/21/2024 by ************ Our standard delivery time is 5-7 business days after the order has been placed and it appears to have been delivered within that time frame. If you are referring to a different order, or have any questions or need further assistance, please let us know. Sincerely, MTD Products by **********************************Review fromCharles W
Date: 06/05/2024
1 starCharles W
Date: 06/05/2024
Cub cadet is probably one of the worst companies to ever do business with. They give you a list of phone numbers to call and they get you absolutely nowhere. There is no way to get a hold of an actual person to talk to at Cub cadet. Do not buy a Cub cadet run do not walk run away from Cub cadet products. They seen me coming and bent me over. I used to be an avid Cub cadet on it of equipment lawn mowers everything that they made I will never buy anything else made Cub cadet. There is no such thing as warranty when it comes to Cub cadet. So when you buy something you've just bought it as is no warranty.MTD Products, Inc.
Date: 06/06/2024
Hi *******,We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. This case has been documented internally, and if you would like to discuss this problem further, give us a call at ************** and mention your case # ********. Or, let us know the best time of day to reach you, and we will get you in touch with the right person here to help you resolve this matter.Let us know if there is anything else we can do for you.Sincerely,MTD Products by **********************************Review fromAlexander L
Date: 06/04/2024
1 starAlexander L
Date: 06/04/2024
They didnt give me all of my ordered products. Its been over a month and hopefully this 3rd shipment attempt will come after dealing with customer service again. Every time I called to resolve an issue I sat on hold for at least an hour.MTD Products, Inc.
Date: 06/05/2024
Hi *********,Thank you for bringing this to our attention. Were sorry to hear that youve had issues receiving the contents of your order, and for the higher than usual hold times. We have currently entered our busy season and our call volume has increased significantly. Our records indicate that the missing part has been sent out to you at no charge and is due for delivery tomorrow 6/6/2024 by the end of the business day. You can track your order at www.ups.com/ using your tracking order 1Z4F531YYW86756074. We apologize for any inconvenience this may have caused you, and appreciate your patience.Please let us know if you have any questions or need further assistance.Sincerely,MTD Products by **********************************Review fromJonathan H
Date: 05/31/2024
1 starJonathan H
Date: 05/31/2024
Placed order with mtdparts.com on 5/28/24 and got email confirmation with order number. Website says they ship all orders the same day if placed before 3 pm. When I check my order status online it says the order is null and shipping status is null. I tried calling customer support, but gave up after being on hold for an hour and 15 minutes.MTD Products, Inc.
Date: 06/05/2024
Hi ********, We apologize for the delay in response and that you were not able to get in touch with our customer support team. We have currently entered our busy season, and our call volume is higher than usual. Our records indicate that your order is currently open in our system, and has not shipped out due to the bagger attachment being on backorder. It looks like the attachment is due back into stock at the beginning of July. Once the item is back in stock and ships out, you will receive it within 5-7 business days, as well as receive email notification with tracking information. We apologize for any inconvenience this may have caused you, and appreciate your patience. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************Review fromHannah M
Date: 05/30/2024
1 starVery disappointed with the customer service. We purchased a total of $1137.12 worth of parts 04/16/24. We received one part in a timely manner. When the rest did not arrive, we only inquired to see when to expect the rest. We were told late **** is when inventory would be replenished. Since 04/30/2024 we have been calling every day to cancel the remainder of the order, being left on hold for 1 to almost 2 hours before the phone went to dial tone. The chat box also would not get us to a rep until after closing hours for the day. Each time we were left at square one just trying to get ahold of someone. Today 05/308/2024 Hunter on the chat line answered and was so unhelpful and would only say the order could not be cancelled. No reason given or the exception that each of these failed interactions were saved on our end. The website clearly states that ALL backordered items can be cancelled at any time prior to being received into inventory. We have not been given any actual reasoning for why they could not cancel and refund or an updated status on the backordered parts. This is absolutely ridiculous. ****** then asked again if we needed any other assistance. I requested again to please cancel the order, be given a direct number for assistance, or real reasoning. ****** ended the chat abruptly...As I sit here on hold for ongoing 30 mins once again along with the Cub Cadet Chat line, I cannot help but utterly regret this purchase or believe this is how their business is run.Review fromGlynn R
Date: 05/28/2024
1 starGlynn R
Date: 05/28/2024
I feel totally ripped off by this company and I have been using products from their company over 50 years. I order a starter housing assymbly for a Bolins BL110 weed eater. I looked up the part by model number on their site and place order says 3-4 day shipment. 12 days later I get the package and it's not one for my BL110 weedeater. After multiple phone calls I finally get a person on the phone tell him they sent wrong part it's too small for my weedeater. He comes back telling me I ordered the wrong part that there are 2 different models BL110 and I ordered the wrong one. I told him I put the model number BL110 in and this one came up. He refused to accept that the web site made the mistake just kept saying I made the wrong order and I had to pay shipment to return. The part was $18.14 plus a $2.39 air filter shipping was $7.49 and the *** for me to return it was $20.30. Before I lose $27.79 shipping on a $18.14 part I'll trash it never ever buy any product from this company. Order Number: M1423693P1 Order Date: Fri May 10 16:44:38 GMT 2024 Payment method: Credit Card Amount Paid: $27.78MTD Products, Inc.
Date: 06/05/2024
Hi ***********************,Were sorry to hear that you had a negative experience with our customer support team. When it comes to our hand-held products BL110 is considered a series number and to ensure proper parts lookup we use the models item number which begins with a 41 and is a combination of numbers and letters 11 characters long. Based on our records, it looks like your item number is 41AD130G965, and the correct part number for the starter housing assembly is 753-09325. We apologize for any confusion or inconvenience you experienced with our website. Our records indicate that you have been set up for a credit and return for the incorrect part. Once the incorrect part is received back to our warehouse, the credit will be applied and reflected on your financial institution within 3-5 business days.Please let us know if you have any questions or need further assistance.Sincerely,MTD Products by **********************************
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