Business Profile
Lawn Mowers
MTD Products, Inc.Headquarters
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Reviews
This profile includes reviews for MTD Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 67 Customer Reviews
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Review fromJoel F
Date: 05/23/2024
1 starJoel F
Date: 05/23/2024
I've placed an order last week, and the order hasn't shipped yet, and i tried contacting them.Basically there is no way of contacting them, online there is no way of sending message, only option is chat which is only redirecting you to help pages. And phone number listed no one actually answers it.So i tried canceling my order, but there is no way of doing so. They charged my card and didn't ship the order and left me no option of canceling either.MTD Products, Inc.
Date: 05/28/2024
Hi ****, Were sorry to hear that you did not receive the answers you were looking for from our customer support team. We have currently entered a busy season and our call volume is higher than usual. It looks like your order was delivered by *** on 5/25/2024 and left at your front door. You can track your order at www.ups.com/ using your tracking number 1Z4F531Y0386356683. We apologize for any inconvenience, and appreciate your patience. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************Review fromMisty H
Date: 05/17/2024
1 starPlaced an order with the company for replacement parts for our zero turn mower, we received part of the order, but not the oil we needed most. I called repeatedly during their posted contact hours, but never reached anyone. Not a soul, and not because I incorrectly read time zones or didn't know how to use them. When did I get a pick up. I was on hold for 30 mins+ with the worst hold music and a message that would make people believe that someone had just answered their call only to put them on hold again. After getting tired of waiting, I tried two other numbers they had with the same result. I finally got in contact with **** on Live Chat, and found out that the oil was backorder and their system is not set up to send out backorder notifications for items out of stock. When I asked for a refund, conveniently, he could not process one. He could tell me the month I would receive the item, but could not give me back the money for the item. He also told that the backorder item was not charged, which was not true. I was looking at our banking account on my cell phone, and the charge had already been taken out. In the end, I was directed right back to call with a supposedly "Magical" case number that would get me all the help I needed immediately, only to be on hold for another 30 mins+. Overall, we've had non stop problems with the mower since we've gotten it, problems getting parts, and a warranty not worth ***** There is little wonder why no one in our area will repair their mowers. Oh sorry, there is one and he just rebranded to clear his reputation after law suits and criminal charges. Cub Cadet never again! They should be paying me for doing all the work of chasing them down for parts and repairs. Am I angry? Just a bit. We just bought a ******** paperweight.Review fromTommy B
Date: 05/10/2024
1 starTommy B
Date: 05/10/2024
The customer service is terrible. Every time I call, it is a 45+ minute wait before I am helped. On top of that I have to pay return shipping and one of the items wasnt the correct size. Their website is not user friendly and incorrect parts were ordered because it showed up under my model numberMTD Products, Inc.
Date: 05/21/2024
Good morning *************************, Were sorry to hear that you have not received the answers you were looking for from our customer support team. We have currently entered out busy season, and our call volume is higher than usual. We would encourage you to follow the return instructions on your invoice/packing slip. Once we receive the order back into the warehouse we will begin the credit process. If the part was shipped in error, we can adjust the credit to reflect the return shipping. Once the credit is processed, please allow 3-5 business days for the refund to reflect with your financial institution. We apologize for the inconvenience and appreciate your patience. If you have any additional issues, feel free to contact us at **************. Please reference your case number 09562498.Sincerely, MTD Products by **********************************Review fromSeth B
Date: 05/03/2024
1 starSeth B
Date: 05/03/2024
So let start by saying my Cub Riding mower is a bit of an older model but I mowed my lawn a few days ago and after putting the mower in my shed the mower caught on fire and burned my shed down. I contacted customer service which took forever to get ahold of someone and once I did they offered little help as far as a compensation for their product burning my shed and its contents. I was really considering buying another Cub but I dont feel like I can trust a product that catches on fire and could possibly cause harm to my home or family.MTD Products, Inc.
Date: 05/08/2024
Good Afternoon ****, Our records indicate that you spoke with one of our support advocates on 5/3/2024 and an incident report was completed including photos that you submitted. This has been forwarded to our risk management team for review, and someone from the team will be in contact shortly.We apologize for the inconvenience, and appreciate your patience as we are working to help you resolve this matter as quickly and efficiently as possible. Please let us know if you have any questions or need further assistance.Sincerely, MTD Products by Black & DeckerReview fromJohn M
Date: 05/02/2024
1 starJohn M
Date: 05/02/2024
I am looking for some avenue to communicate with cub cadet customer service. I have made three calls with an average wait time of more than two hours. On my second call I was told I would be shipped a replacement kit for a broken seat base. I never received a confirmation or any way to track the shipment. The website chat function took my basic information and then failed to connect me with an agent. Aside from agreeing to send me a replacement for a defective or poorly designed component, I have never experienced customer support so poorly designed or staffed.MTD Products, Inc.
Date: 06/06/2024
Hi ****, We apologize for the delay in response. We have sent you an email today 6/6/2024 requesting additional information. We want to assist you with resolving this matter as quickly and efficiently as possible. We would encourage you to reply to our email at your earliest convenience. We apologize for the inconvenience, and appreciate your patience. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************Review fromSherry B
Date: 04/30/2024
1 starSherry B
Date: 04/30/2024
Worst customer service I have ever dealt with. They need to answer their phones I have been trying since Friday morning to get in touch with customer service, was on hold one time for 1 hour! Never got any response. It is now Tuesday and still can not reach customer service.MTD Products, Inc.
Date: 05/01/2024
Good Afternoon ***********************, We're sorry to hear that you have not received the answers you were looking for from our customer support team. We want to help you resolve this matter as quickly and efficiently as possible. We have sent you an email requesting additional information regarding your order. We would encourage you to respond to the email at your earliest convenience so we can move forward with assisting you. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************Review fromBonnie M
Date: 04/30/2024
1 starBonnie M
Date: 04/30/2024
In September of 2020, we bought our Cub Cadet Mower online, when it arrived, I put it together as instructed and charged the battery. I filled the fluids and started the mower. It would not shut off. I finally found a way to shut if off and we addressed the issue by bringing it to a shop to have it fixed under warranty after calling the company.We noticed the motor shakes a lot when using it, but having never owned a Cub Cadet before I thought this could be normal for them. We got to use it for two and a partial season before it shook itself apart. We just used an old one my son uses for side jobs for the rest of the season. My son tried to tighten the bolts connecting the motor to the deck this year and use it and it shook itself apart again. Because it is "no longer under warranty" they will do nothing about it, though it is a manufacture defect. I found that out after being on hold for over an hour. They gave me another number which I called and was on hold for a long time as well, before giving up. This tells me they have a lot of issues with their products. I'll never purchase from them again. ****** mower that lasted two seasons is a bit crazy.MTD Products, Inc.
Date: 05/01/2024
Good Afternoon *************************, We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. This case has been documented internally, and if you would like to discuss this problem further, give us a call at **************** and mention your case # ********. Or, let us know the best time of day to reach you, and we will get you in touch with the right person here. Let us know if there is anything else we can do for you. Sincerely, MTD Products by **********************************Review fromWilliam K
Date: 04/30/2024
1 starWilliam K
Date: 04/30/2024
Goin on a week since I ordered a small part & no shipping yet. I am currently on the phone waiting to speak to an agent.. It's been 25min. & still just Musak..MTD Products, Inc.
Date: 05/01/2024
Good Afternoon *************************,
We're sorry to hear that you have not been able to get in touch with our customer support team via phone or chat. We have currently entered out busy season, and our call volume is higher than usual. It looks like your order has shipped out and is due for delivery on Monday 5/6/2024. You can track your order at www.ups.com/ using your tracking number 92748999920828573007250083.
Please let us know if you have any questions or need further assistance.
Sincerely,
MTD Products by ************************* & ******Review fromMark S
Date: 04/23/2024
1 starMark S
Date: 04/23/2024
Cub cadet may have good products but if you need to cancel or correct anything about your parts order like delivery address , you are out of luck. Getting a hold of someone once you have paid and ordered is a dead end. You are put on hold forever and no agent ever answers. Stay away from ordering parts on their website.MTD Products, Inc.
Date: 04/25/2024
Good Afternoon *******************, We're sorry to hear that you have had difficulty getting in touch with our customer support team via phone or chat. We have currently entered out busy season, and our call volume is higher than usual. We sent you an email requesting additional information about the problem you are experiencing, and would encourage you to reply to the email at your earliest convenience so we can help you resolve this matter. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************Review fromDan T
Date: 04/08/2024
1 starDan T
Date: 04/08/2024
**************** is non-existent. I have been a customer for at least 8 years. My order was lost for 3 weeks and counting. The chat function online is not helpful at all, they can't process refunds. Chat took 30 minutes to receive a response. Waited on hold for an agent for hours with no luck on multiple occasions. This is why people choose to order from Amazon, not directly with companies. They took my money quickly, but it has been extremely difficult to get the money back for the equipment I purchased but never received. No refund has been issued to date.MTD Products, Inc.
Date: 04/18/2024
Good Afternoon ********, We're sorry to hear that you had a negative experience with our company, as well as with our customer support team. We have currently entered out busy season, and our call volume is higher than usual. We have reviewed our records, and have issued a credit in the amount of $35.03 today 4/18/2024. Please allow 7-14 business days for this credit to be applied to your financial institution. We have also sent email confirmation of the credit to ****************************** We apologize for the inconvenience, as well as any frustration this may have caused you. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************
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