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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timber Creek Structures has 2 locations, listed below.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid in cash for full amount 4/21/24, told 3-8 weeks for delivery. Called after 8 weeks and was told no, it was 10-12 weeks and not 3-8 (lies). Gave them the additional time, and after 12 weeks still no shed. They claim its almost done and are getting ready to setup a delivery date but I just need to be patient. Will be contacting a lawyer next week

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/5/2024 I purchased and paid in full $4440.80 for a shed that was supposed to be delivered to me in May 2024. I contacted the company multiple times and keep getting a run around when I voice my complaint as to all the missed delivery dates they keep promising me. Now when I contact the company, they say give me your name and number someone will contact you, but they never do. I have requested a refund from them because as of today I still don't have my shred that was promised to be delivered to me in May. I'm trying to go this route without having to spend more money on a lawyer. Attached is the invoice and a copy of my wife's credit card statement where she paid for my shed in full. Strange thing is it comes up as ********************** ****** OH. Any help would be greatly appreciated.

      Business Response

      Date: 07/09/2024

      Building will b delivered soon

    • Initial Complaint

      Date:07/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a shed on 7/21/2023 and paid in full, the shed was to be delivered in 2-6 weeks. Since then, I have called repeatedly and continue to get the same answer, they were behind and it will be completed next week.
      It has now been almost 1 year since I ordered and paid for this shed. On June 10, 2024 I received a text that it was completed and on for delivery for end of the next week. One June 16, 2024 I text and requested a refund since it was again not delivered and no communication. I received a text back on June 17 stating it would be delivered that week. On June 20, 2024, I text requesting a refund again, since they missed the deadline and never called. no response. I text again on June 25, 2024, no response. I called them today July 2, 2024, had to leave a message.
      I do not feel I should have to wait any longer for this shed, at this point I just want a refund of the full amount.

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I purchased a run in shed from this company in October of 2023. It was supposed to be completed by December 18th. By February it was still not even started. We requested a refund in March of 2024. We still have not received a refund from this company and now they will not even return our phone calls.

      Business Response

      Date: 07/02/2024

      Will send out on the 8th of July . **

    • Initial Complaint

      Date:06/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Middle of March paid timberlake structers in ****** **** 2024 1500 dollars to build a a shed for me 8 10 weeks deliverd.still have t received I get promises of 10 14 on June 10.as 25 by the end of june.as June 27 middle of july.tired of fighting beg please help me nothing I have

      Business Response

      Date: 06/27/2024

      The guy is a mental case we have him scheduled for delivery. 

    • Initial Complaint

      Date:06/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Timber Creek Structures in ****. I ordered a chicken coop to be built and delivered on April 4 2024. Had not heard anything from them and found a better price ($1500 cash), so cancelled the first one, by phone, was told "no problem" and drove 2 hrs to the office in **** and gave them the cash. The sales rep I dealt with making this deal was *****. When we got to the office ***** was not there but on his way. ***** was in the office and he said $1500 was not a correct price and tried to charge me more. When ***** showed up he said yes, $1500 was the advertised and correct price. ***** did not believe him and made ***** call "the boss" which he did and was told (we could hear) yes $1500. I gave him the money, and was told it would be delivered within 2 weeks. Nothing. 2 weeks go by, I call *****, he says you have to call the main office, so I did. was told probably another 2 weeks. Then I get a call asking if I want both sheds delivered at the same time. I said I had cancelled the first one and was told it was cancelled. They claim no *** in the office spoke to me and they would have to check with "the boss" to cancel the order. Multiple calls to the main office, always answered by an answering service, no one can get me a delivery date or confirm that the first one was cancelled. I can't afford 2 coops. Today calling again for delivery date, was again told I have 2 sheds, and the one I paid cash for (and have a receipt marked 'paid in full') was actually $1800. At which point I hung up.

      Business Response

      Date: 06/10/2024

      Will refund your 1500 call office to cancel there is a 25 percent cancellations  U would of had your coop u tried to b dirty and went between 2 salespeople. And got caught. 

    • Initial Complaint

      Date:06/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spoke to *************************** at Timber Creek Structures on March 9th and purchased a 12x24 shed. We put $3,000.00 down payment in cash with a balance of $2100.00 due on delivery.We were told 4 to 6 weeks delivery. We've made several calls to ***** & the office of Timber Creek and keeps being told they'll put us on their list. We need some guidance on our next step.Thanks,***********************

      Business Response

      Date: 06/06/2024

      Spoke to him and told him coming this upcoming week . Will reach out again. 

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of March 2024, I ordered a 10X20 pavilion from Timber Creek Structures. I was told they would deliver it to my home within 2 weeks when I was on-site. I ordered the pavilion over the phone with an employee who appeared distracted. She told me that she was at school and did not have the correct order form and was writing the order on paper. I heard nothing from them in March and contacted my salesperson in April. A different employee contacted me back and I identified that the person I ordered from had messed up my order, and had my entrance on the wrong side of the pavilion. I corrected the mistake and expected to hear about delivery within a week. I contacted the salesperson again and had her boss contact me, who explained that they were struggling to get trucks to deliver and that I would receive a call at the end of the week or the following week for delivery. At the end of May, I still did not receive my pavilion. I contacted them for the last time and explained that I would cancel my order and order with another company if I did not receive it the next week. No one responded and I did not receive anything.

      Business Response

      Date: 05/31/2024

      She paid zero dollars down and then started making rude comments. We have to get paying customers out first. We cancelled her order. 

    • Initial Complaint

      Date:05/28/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told I would have my shed within a week of 4/10/2024 because I paid cash in full and it would be made a priority ********* was my salesperson and ***** was the person who promised my shed would be delivered within a week it has now been 7 weeks and they have a different excuse every time I talk to them as of why it isn't completed I talked to **** the truck driver he tells me his trucks broke down with something different every 3 days I have lots of texts and phone calls to these people with nothing being done please help me as I feel like I was robbed I also have hundreds of texts back and forth that can be provided as well

      Business Response

      Date: 05/28/2024

      Will b delivering this week. 

      Customer Answer

      Date: 05/31/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************************

       

       

    • Initial Complaint

      Date:05/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shed on February 27, 2024 that was a built repo shed sitting on the lot at Timber Creek Structures on ***************************. I paid cash and was told it would be delivered for free in 2 to 6 weeks. It is now May 14th, 2024 and I've called multiple times with the same run around and I have yet to receive my shed.

      Business Response

      Date: 05/14/2024

      No runaround we spoke with him yesterday building will b delivered soon. **

    Timber Creek Structures is NOT a BBB Accredited Business.

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