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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timber Creek Structures has 2 locations, listed below.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-6-23, I ordered and paid in full ******* for 1224 shed. Was suppose to be delivered Jan 1st 2024. The first time scheduled. Many others dates, but nothing ever came. We want a shed or we will be going too a lawyer. We will not play your "date" game again

      Business Response

      Date: 05/13/2024

      Going out this week

    • Initial Complaint

      Date:05/03/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid 1/2 up front for a 8 x12 shed on Jan 8. They said 8-12 week delivery time. I have followed up multiple times and they keep saying it won’t be long. I am tired of there excuses. I want my refund. It was suppose to be 1/2 up from front and 1/2 when it’s delivered. This is horrible business .

    • Initial Complaint

      Date:05/01/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shed cash $2000 from timber Creek structures on Baldwin Avenue. I dealt with the sales associate name Ralph I have called and left three different voicemails. I have emailed them and I have message Ralph twice. I’m getting no return phone calls. No the return email message said contact them tomorrow by phone, Ralph messaged me and told me they’re not in on weekends that they are only there during the weekday till 3 PM. Try them tomorrow I did I’m getting nothing. I also paid for $250 ramp to come with my shed. They told me 3 to 6 weeks. It is now going on and a half weeks and I can’t even get an answer back. I think I was scammed by reading all the other messages and that on the Better Business Bureau website.

      Business Response

      Date: 05/11/2024

      Just spoke with her

    • Initial Complaint

      Date:04/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/12/2023 I purchased a utility shed measuring 12x20. I was promised delivery in 3-8weeks in writing. In December of 2023 I contacted Timber creek structures and was informed delivery would now take place on Dec 7th 2023. I then made numerous attempts to contact Timber Creek structures throughout the month of December and never had a phone call returned or answered. In January I was finally able to connect with Timber Creek and was again informed delivery would take place sometime in march. Again *** made numerous attempts to contact Timber Creek and have been ignored. I was finally able to make contact with Timber Creek and was again promised a delivery date of April 12th. When the delivery did not take place I contacted Timber Creek and was promised delivery the following week. I recently contacted Timber Creek and was told they would let me know when they could deliver.

      Business Response

      Date: 05/09/2024

      He is top priority.  Will b in touch soon

      Customer Answer

      Date: 05/10/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

       

    • Initial Complaint

      Date:04/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my cabinette Dec. 11, 2023. I cashed out (7500$) ***** at the ******* location said it will be delivered in 1 - 3 weeks. No delivery. Been calling numerous of times and no update. ***** called April 3 2024 and told me that it will be delivered on April 12, 2024 no delivery. *** called me and told me it will be delivered the week of April 22, 2024. Its April 26. 2024. Nothing has been delivered. Been calling all week no answer. I've left messages no call back. How are these people still in business defrauding all of us consumer. I'm very upset i don't have money to just throw away like that.

      Business Response

      Date: 05/06/2024

      Already delivered

    • Initial Complaint

      Date:04/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a 10x16 Gazebo and paid full on February 8th, was told it would be delivered 6-10 weeks. Call office and sales person several times. Never any answer at the office, always goes to voices mail. Finally got a call from office on 4-15-24 and was told gazebo would be built on19th & 20th Friday and Saturday with a delivery early the follow week. Called Monday with no answer I drove to the warehouse and my gazebo is not even built yet. I asked the Manager when I have not got a phone call yet and he said, because he doesn’t have an answer for me, I Told the manager my next call would be to the Ohio attorney general. He asked me if I wanted the number and then told me to get off his property.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on October 25th 23 I purchased a 10X12 storage building from Timber Creek Structures in Warren Ohio. The building was already build and setting on the lot. I looked it over and paid 2,000.00 Dollars for the building. I was told that it would be delivered in two to three weeks. After the shed did not arrive in that time frame I began calling to see what the problem was. I was told that their truck broke down. Every time I called I was giving another excuse for why it hadn't been delivered. I was then informed that they had sold the shed I bought to someone else and was going to build another one for me and include a free ramp for the delay. on 3/15/24 I was told that the building was on the floor being built. They are now not returning my calls. I was not surprised to see so many complaints given my experience.

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a shed for our Sportsman's club, Lake Tomahawk Sportsman’s Club, on November 9th, 2023. Paid in full with a written delivery date of January 6th. It is now April 8th and still no shed. Have called too many times to count only to be told paperwork is on boss's desk waiting to be built. Requested a refund and told the person I was speaking to couldn't cancel order and it would be 8-12 weeks before check could be mailed. At this point our club just wants our money back so we can pursue other options since we have numerous things depending on a new shed. Please help.

    • Initial Complaint

      Date:04/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 21-2023, I paid in full for a shed that had estimated delivery of 3-10 weeks. Tomorrow will be 20 weeks and I still have no idea when if ever, I will get my shed. Have called numerous times and just keep getting told my paperwork is on their desk! At one point, they gave me an expected delivery of the week of January 30-2024. Well as of today, April 8th 2024, I am still no closer to finding out if and when my shed will be delivered. Was told 3 weeks ago , that they were going to give me a FREE ramp and get it to me within 10 days, but they would call me before delivering. Contacted the Artorney General today to let them know what is happening. Also have a phone call into my lawyer. I am ready to cancel and buy elsewhere. I should have read their reviews first. This is insane.

    • Initial Complaint

      Date:04/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a shed 11/10/2023 with a promised 8 week turnaround time and still have not received it. I have made several phone calls to the office for status and they have not provided me with a satisfactory answer.

    Timber Creek Structures is NOT a BBB Accredited Business.

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