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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timber Creek Structures has 2 locations, listed below.

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    Customer Complaints Summary

    • 240 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 9/23/23 for a 10x16 shed and paid in full $3000 via check. Was given a 3-8 week delivery time verbally and written on the contract. Did not hear anything from them until I called them on 11/17/23 to get an update. I was told that we were scheduled for the following week but with Thanksgiving, it would be a few more weeks. I called again after hearing nothing and they said it would be delivered before the end of the year. Again, hearing nothing from them, I called and they said someone would be in touch after the first of the year. Still nothing. After commenting on one of the Facebook posts, they blocked me and I got a call from Lana at their office on 2/2/23 to verify my order and said it would be delivered by the end of February. We heard nothing. We called multiple times and kept getting told that they would get back to us. Never received any call from them. On March 15th, I drove to their Liberty office to talk to Keith, the salesman. He told me he would talk to the "big boss" and get back to me. He never did. My wife called the office and someone did call back on that same day. They told her that they talked to the "big boss" and we would have our shed within 10 days. We have heard nothing and it's now been another two weeks. They keep giving us the run around, if we can talk to someone. They have only called us back once. This is theft. They keep posting similar sheds for sale to the one we ordered but won't deliver one they have in stock to us. It's been over six months of them lying to us about delivering our shed.

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/26 2023 we purchased a shed from Keith Cullson at Timber Creek structures and was promised a 6-to-8-week delivery, After a reasonable amount of time i reached out to the company and started getting multiple excuses. And sometimes never getting a return call from Sandy. i feel I've patient with the company to make things right but to avail.

    • Initial Complaint

      Date:03/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 16, 2023, we purchased a shed from Timber Creek Structures for $1,500, paying in full with cash as per their advertised cash sale. We were informed that delivery would take place within 3-8 weeks. However, as of March 28, 2024, nearly six months later, we have not received our shed.

      Despite numerous attempts to contact Timber Creek Structures, we have been met with lies, excuses, and a complete lack of real updates. Promised return calls never materialize, and we have been blocked from many of their Facebook pages and profiles. We have learned that many other cash buyers are experiencing the same issues while those who financed through rent-to-own companies have received their sheds after speaking with many of their customers.

      At this point I can only believe that we have been taken advantage of and that Timber Creek Structures' actions constitute a scam. Essentially this is just theft. They take our money for a product they didn't deliver on and offer no updates on when we can expect delivery. Had we researched the company before making our purchase, we would have been aware of their long-standing reputation for such behavior.

      I've tried to be patient and avoid filling complaints or contacting media but nothing else has worked so far. At this point, we just want to have the shed delivered as originally agreed upon, as requesting a refund would result in a 25% cancellation fee. Since they won't communicate with us it's our hope that you can work on our behalf to communicate with them to ensure that they fulfill their contractual obligation. They've taken our money and in return we get nothing but excuses.

    • Initial Complaint

      Date:03/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first inquired about Timbercreek buildings through Facebook on Dec. 22, 2023. They were helpful and provided me pics of chicken coops. I was shopping around and never responded, but they messaged me back on December 29, 2023 to let me know that the prices would be going up after the 1st of the year if I was still interested.

      I decided to place an order for a chicken coop and a check for 1/2 down ($1,066.97) was mailed January 1, 2024 and cashed January 8, 2024. I was told the delivery would be 3-8 weeks.

      At the 8 week mark (week of Feb 19, 2024) I called to check on the status. The company said they were behind due to sickness and weather, but the projected build date was set for March 1st, 2024.

      I called on March 6 to see how the build was coming along, and they couldn’t even find my order! Now at this point I’m getting nervous that this is a scam! The rep (Lana) told me she was filling in for her sister (Sandy) but would call me back. She never called me back, but she called my husband the next day to say the building would be delivered 3/13 and someone would call the day before with a timeframe. I called at the end of the day 3/12 to get a timeframe. They didn’t have one and never called me back.

      On 3/13, the day the building was supposed to be delivered, I called multiple times, none of the office staff had any answers as to where my building was or when it would be delivered. I’m definitely feeling scammed at this point! Then when they finally answered around noon, I’m told the trailer broke down, and my building would not be delivered.

      The following week, (March 18th) I’m told that the wind is too high for delivery and an estimated delivery date could not be determined.

      I’ve called and spoke with Sandy multiple times, and she never has answers and always has to “speak with the owner”. This is now 13 weeks and I can not get a delivery date or even an estimate, only excuse after excuse.

    • Initial Complaint

      Date:03/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a shed from Timber Creek Structures in October of 2022 with a delivery date of 8 to 12 weeks . after December we have been calling them almost monthly to find out where our shed was and getting nothing but a run around. When somebody would answer the phone they would say we will have somebody call you back, which they never did. They took a deposit from us of $1,450 when we asked for our money back they said it would be 8 to 12 weeks. It is now been over a year and a half they have refused all return calls to us they have blocked us from texting them on their Facebook page. We would like our money back, that is all we asked for. No one answers the phone when we call. I do believe the Facebook page has been deleted for their company and we still have seen no deposit refunded from them.

    • Initial Complaint

      Date:03/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shed on December 27, 2023 from their Liberty lot. I was told 3-8 weeks from time of order to delivery. Here I sit at week 11 (3/17/24) with no shed and no time frame. I called at week 10 and was told they haven’t started to build the shed yet. Then I’m told that they will call me back to give an update time frame. Nobody calls back with new information. I have to call them back every week just to get the same response. I just want the product I ordered. I had to pay 50% down to place the order and now I have no idea if I will ever receive my shed or if I will ever get my money back.

    • Initial Complaint

      Date:03/14/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shed back in August of 2023 giving them a deposit of $2,500.00 with a 8-12 week delivery. After 15 weeks they said the build was running behind and they would inform soon of the new date. After many calls asking for the delivery date they said it would be Friday Dec 8th 2023. They day of delivery they called to tell me the door I ordered was not going to work and they offered a different door that I did not want or pay for. At that point the owner company told me he was going to cancel the order. At that time I demanded a refund of my deposit, and they told me it would be 8-12 weeks. I said that was not ok, but he said call my lawyer and hung up on **** waited 12 weeks and still no refund. I contacted them and they now said the first week of March. That day has come and gone and they are now not responding to **** am asking to have my refund asap as they have had my money for 7 months and I have had enough.

      Business Response

      Date: 03/14/2024

      Refund will b going out next week. Ty 

       

      Customer Answer

      Date: 03/14/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am concerned that they will follow thru as I have heard this before. I will wait till next week, and if I receive the money I will let this go.

      Regards,

      *************************

       

       

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I talked to ******* the sales rep on the phone on 2/2/24. We went over the 12x 28 building to customize it to my needs. The end run ins were to be larger 12x 12 and the smaller tack shed.
      I was contacted on Feb 7th by a couple different people from Timber creek the windows were not going to fit were they were supposed to be. I agreed to have the windows put into the doors.
      I assumed this was due to me requesting a smaller tack room and larger stalls.
      When the building arrived on 2/9 the windows were much larger than in the picture of what I had selected. I still liked it. I liked the building itt’s self. As my husband and I were getting the run ins ready we didn’t feel it was 12 x 12 so we ended measuring it and they are only 9’7” so I texted ******* 2/10 told her. She immediately argued that is not what I ordered and just said they were coming to take the building back and I would be out what I already put into it. I received a call later that day from Lana Baldwin who claims to be the owners sister n law. I explained it to her and I told her I knew there was no way I ordered 10 foot run-ins when we get horses from the forestry service and the BLM and they requirements are 12 x 12 I was supposed to get the smaller tax shed with the larger run-ins, she said they would make the first couple payments to make it right payments due and they didn’t make it .

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 7’ x 8’ ramp with my 16x20 building. Building was delivered, however the ramp was not on the truck. Driver told me to call the company. I emailed Tim, who informed me that they were too busy to make another trip down. He suggest I drive the 1 hour and 45 minutes and pick it up myself.

      I asked for a credit to the account. Was told to call the office which I did and left a message of my request. No returned call nor has a credit showed on my account.

    • Initial Complaint

      Date:02/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 10 x 20 deck December 26, 2023 and it said delivery date 1 to 21 days it is 29 February ***************************************************** they have not returned my calls, and I wanna know whats going on

      Business Response

      Date: 02/29/2024

      Must be a rent to own . 

      Customer Answer

      Date: 02/29/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

       

    Timber Creek Structures is NOT a BBB Accredited Business.

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