Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2025, I subscribed to a Premium Plan with TradingView, Inc. for 1 EUR/month, as clearly advertised on their platform. The invoice (ME00000717) explicitly states it is a monthly subscription. At no point during the sign-up, checkout, or in the invoice was it mentioned that the 1 EUR offer was only valid for the first month.However, in March 2025, I was informed that the renewal price would be ***** EUR/month, without any prior notice or disclosure. This price increase was unexpected and misleading.I contacted TradingView support several times. I only received one generic reply stating the discount was "valid for the first month only", but this was never communicated before or during the purchase. No further support was provided despite follow-ups.I believe this constitutes deceptive marketing and unfair business practices. I have also informed the company that I am prepared to escalate the matter to consumer protection authorities and initiate a chargeback if not resolved.

  Business Response

  Date: 04/02/2025

  I am sorry you had a bad experience with our service.
  

  You received a full refund and reply to your ticket yesterday.

  Customer Answer

  Date: 04/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23140431
  
  I am rejecting this response because: 

   

  I reject the business response.
  
  While it is true that I have now received a refund, this occurred only after I escalated the matter through BBB and initiated a formal chargeback request with my bank. TradingView did not act in good faith to resolve the issue until pressure was applied externally.
  
  Moreover, the company did not acknowledge the core issue: their subscription offer was misleading. It was advertised as a monthly 1 EUR plan with no mention that the price would increase to ***** EUR after the first month. This lack of transparency is what caused the problem in the first place.
  
  Support initially ignored my detailed messages, and the reply I received now does not address any of the concerns I raised.
  
  I consider the business practice misleading, and I do not accept this response as a resolution.
  
  
  
  Regards,
  

  Zigfrid Answell

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to TV for customer service regarding what seemed like double charge from their end. I asked for the duplication to be refunded and expected some degree of customer service to figure out what actually transpired. They ended up cancelling my account on an account that had nothing to do with the one I was inquiring about. Absolutely no customer service whatsoever and it is as if they have AI bots handling decisions with accounts that come at a very hefty price. They make it extremely difficult to speak to anyone and take days to respond only to make decisions you never asked for like cancelling an account that came at a discount. This service is in need of an overhaul with actual humans with critical thinking skills handling decisions. People who have actual conversations with you. I still don't understand why they cancelled an account that had nothing to do with the inquiry at hand.

  Business Response

  Date: 03/10/2025

  I am sorry you had a bad experience with our service.

  You opened a ticket from the account draishanawab, which had the annual Premium plan for $599 and you asked for a refund for $599. The support agent, who is not a bot, issued a full refund for the amount you asked. 
  

  Based on additional information you provided, the agent then found you had another account called ********, which had the annual Premium plan for $216.7. After this, you asked if there was a way to reverse this charge and the agent issued a full refund for it.
  

  Please note it is strictly prohibited to create multiple accounts exactly for this reason: confusion about accounts and plans.
  

  We have reinstated the 70% discount for the annual Premium plan on the draishanawab account. You can repurchase the annual Premium plan there for the amount of $216.7

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tested out a trial from this merchant that I thought was 30 days for a monthly but I must have upgraded to a yearly. With all the pop *** its hard to say when. I noticed the yearly charge billed me but I dont get any notice of the upcoming bill and immediately canceled. They have no way to call them. The phone number hangs up. You can submit a ticket and no one responds or even acknowledges the ticket. This is $600+ a whole rent payment for me and their lack of support to address the issue is frustrating to say the least. It says email them for help. I immediately sent an email and the next day received a response stating they dont respond to email. My ticket has still been unaddressed and just says because I created a dispute on my end they will not assist, so I cancelled the dispute and let them know and still have not recieved a response, so I created another ticket and am still waiting. Their lack of assistance guarantees I will never be using their service again.

  Business Response

  Date: 03/04/2025

  I am sorry you had a bad experience with our service.

  We checked your account and you received 3 replies to your ticket and a full refund on 2025-03-03.  Please note that it can take up to 30 days for the money to be received on your end, depending on your bank. It usually takes several days though.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tradingview misleadingly directs you into an autorenewal for a full year. I was charged $166 dollars. I read they would issue refunds up to 2 weeks after the charge with a support ticket entry, which I was pleased by, and so I did. Their response was a confirmation that I wanted this refund which was only visible to me upon re-entry to their website, which I had never used and did not frequent. My ticket was closed before I ever saw it. They utilized no other form of communication to notify me of the response to my ticket. No email, no text, etc. They simply let me run out of time on my ticket and said I may submit a new ticket. Now, it is well past the initial 2 weeks. I will also note, they make it quite difficult to locate their support ticket entry. While I was able to figure it out, I feel bad for the older generation who gets mislead and is unable to figure these sorts of things out.

  Business Response

  Date: 02/28/2025

  I am sorry you had a bad experience with our service.

  We have issued a full refund to the payment method that was used for your plan. Please note it can take up to 30 days for the funds to be received on your side, it usually takes a few days though.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against TradingView regarding misleading advertising and unfair changes to their Premium-tier subscription *********** late January 2025, TradingView advertised that Premium-tier subscribers would receive 5 watchlist alerts as part of their subscription. Relying on this information, I chose to continue my subscription, as this feature was an important factor in my decision. However, I recently noticed that the number of watchlist alerts has been reduced to 2significantly less than what was originally promised.This sudden reduction is both misleading and unfair, as I was led to believe I would have access to 5 watchlist alerts. Changing a key feature after customers have subscribedwithout prior notice or compensationis unacceptable and erodes trust in TradingViews service. Additionally, this practice may constitute false advertising and a potential violation of consumer protection laws.I respectfully request the following:A restoration of the originally promised 5 watchlist alerts for Premium subscribers.A clear explanation as to why this change was made without notifying subscribers in advance.Compensation or an adjustment to the subscription fee for affected customers.I hope ********************** will address this matter in a fair and transparent manner. If the issue remains unresolved, I may pursue further action through additional consumer protection channels.Thank you for your time and assistance.Sincerely,VitalDirection

  Business Response

  Date: 02/26/2025

  I am sorry you had a bad experience with our service. 

  According to the billing history for your account, you purchased the annual Premium plan with a 70% discount, during the last Black Friday sale, on 2024-11-30. It was paid in full, upfront.
  We gradually started to roll out the watchlist alerts feature, in Beta, towards the end of December 2024. Please note this feature did not exist at the time you purchased the annual Premium plan.

  The limit in Beta mode was 5 active alerts for the Premium plan and the gradual roll-out to all Premium plan holders took about a month to complete.
  

  At the end of January, as the feature came out of Beta testing mode, we reconsidered the limit and decided on the final 2 active watchlist alerts for Premium users.
  

  Please note that compared to the plan you purchased on 2024-11-30 (which did not include this feature), you gained a whole new feature, at no extra charge, with 2 active watchlist alerts.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge on my checking account dated 01/29/25 for $62.95 and I have never utilized this service or company. I did not authorize this charge and this is fraud.

  Business Response

  Date: 01/30/2025

  Thank you for the report.

  If you dont know what TradingView is, but you are being charged, it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.
  

  To get further help from our side, including a full refund, we suggest you fill out our payment search form ***********************************************************;
  

  It has mandatory fields that are required, please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our staff will contact you by the mail you specify in the form and help you get a refund.

  Customer Answer

  Date: 01/30/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22873520
  
  I am rejecting this response because: 

  I have already completed this process and uploaded a screenshot of the payment on my bank statement. 
  
  Regards,
  
  **** *******

  Business Response

  Date: 01/31/2025

  Great, you have used the right process to address this and we have located the form. Our ****************** will contact you and help you out.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tradingview is selling a product called footprints that is producing inaccurate data. I have confirmed this with other platforms and tradingviews data using the footprint is inaccurate and misleading. I paid for Premium with the assumption they were selling my a product that is working but it is useless. I want a FULL refund ASAP

  Customer Answer

  Date: 01/22/2025

  Added order info

  Business Response

  Date: 01/28/2025

  I am sorry you had a bad experience with our service. 

  You created a Support ticket about footprints on January 22 and received an extensive response on January 24. Our Support agent explained in detail how volume footprint is calculated. I kindly refer you to that ticket.

  Customer Answer

  Date: 01/29/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22842631
  
  I am rejecting this response because: i have responded to the ticket and they have confirmed the footprint doesnt represent live data but they use a different calculation method which is not the industry standard for footprint charts. 
  
  Regards,
  
  **** *******

  Business Response

  Date: 02/03/2025

  We have issued a full refund to the payment method that was used for your plan. Please note it can take up to 30 days for the funds to be received on your side, it usually takes a few days though.

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my subscription during the black Friday sale which Tradingview processed my payment and renewed my *************** than once again renewed my subscription in January for the full price of ****** so being billed twice. I asked for a refund though the automated system and it proceed to submit the request. I have gone back to follow up and the refund was never issued and am now not able to do so as it states it is passed the time of the refund window. I should not have to take such measures to get a refund when 1 I already have and 2 my account should not auto bill.

  Business Response

  Date: 01/19/2025

  I am sorry you had a bad experience with our service. 

  It appears you purchased the annual Premium plan for 1 account, while you already had an active annual Premium plan on another account. 
  

  Please note it is strictly prohibited to create multiple accounts on our platform, especially for this reason: confusion between plans and accounts. 
  

  You then submitted a refund request for the renewal, but did not confirm the cancellation with us, when we asked for it.
  

  In any case, we just issued a full refund for the $599.40 charge. It can take up to 30 days for the money to arrive at your end, depending on your bank. It usually takes a few business days though.

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a subscription on 11/1/24 for $7/mo. It worked until Jan 1. I have been trying to get the company to explain why this isnt working anyone.

  I cannot reach anyone. Ive tried their chat function and it said i must be a subscriber to chat and I am.

  I have a 2nd subscription on 11/26/2024 for $216/year and it is also no longer working. The monthly renewal is still being taken from my card.

  Business Response

  Date: 01/08/2025

  Hi, I am sorry you had a bad experience with our service.

  To quickly find the account for which the payments are being made, please fill out the payment search form with your real name and email we can use to contact you. It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used.

  Our staff will contact you by the mail you specify in the form, help you find the paid account and help you sign in.

  Payment search form: ***********************************************************;

  Customer Answer

  Date: 02/11/2025

  I HAVE GOTTEN AN EMAIL FROM TRADINGVIEW ON WEDNESDAY
  JANUARY 15TH SAYING IT WOULD BE APPROXIMATELY 10 BUSINESS HOURS FOR A REPLY AND YET NO REPLY YET
  Hello there, A quick note to say we've got your ticket. It usually takes up to around 10 business hours for us to reply, though we are usually faster. Please note it can be longer at weekends and on US federal holidays. All questions will be answered, issues - solved, refunds - issued, don't worry, we'll never ignore you. So please be patient maybe read a book, go for a walk, meditate or enjoy some other corner of life's little luxuries and we'll be back in touch as soon as we can. With love, Team TradingView
  HERE ARE THE 3 INVOICES OF THE PURCHASE THAT HAVE BEEN TAKEN OUT OF MY CREDIT CARD BUT I AM NOT RECEIVING ANY OF THE PRODUCT
  
  HERE ARE THE 3 INVOICES SHOWING THAT THEY HAVE TAKEN MONEY OUT OF MY CREDIT CARD

  Business Response

  Date: 02/12/2025

  You submitted 2 payment search forms, and one of our staff *********** sent 2 email responses -on January 13 and on January 16- informing you of the name of the account with the paid plans, that was getting charged. You never responded to those emails.

  For completeness, we will repeat the information here
  

  We found the account with the mentioned transaction: robertohlsen1957 ***************************** Please try to log into this account with the corresponding credentials. If you do not remember your password, we recommend you take a look at this article **************************************************************************************************************************************************************

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, TradingView sent me an invoice, charging me for an annual subscription for 2025. I no longer need or want this service, so I logged on to the website just a couple of hours after receiving the invoice to get a refund, which TradingView's policy says I can receive if I request it within 14 days of the invoice date. I requested both to ****** my subscription and receive the refund, and when the website asked me repeatedly if I was sure I wanted to do this, I responded affirmatively. After I performed these steps, the website did not provide me with any onscreen or email confirmation of my cancellation or refund. Instead, two hours later, I received an automated email message from TradingView asking me yet again if I was sure I wanted to cancel and giving me a button to push to navigate back to their web site again confirm the cancellation. However, the button malfunctioned and just took me to a page that offered me the opportunity to open a new account. Worse still, today (December 30), TradingView sent me an automated email message stating that I "failed" to confirm my refund request.TradingView is impossible to reach by email or telephone; when I attempt to do so, I am referred back to the same platform and support process that is the source of this problem. I am deeply frustrated by this user-unfriendly process. I want clear communication from TradingView, and I want my money refunded and my subscription cancelled immediately.

  Business Response

  Date: 12/31/2024

  We are sorry you had a bad experience with our service.

  It appears you opened a chargeback case for the charge, which is currently being reviewed by your bank and our payment processor.

  With the case being open and under review, we cannot issue a refund on our end.

  Please wait for the resolution of your case.

  Customer Answer

  Date: 01/03/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22747580
  
  I am rejecting this response because: the issue is not yet resolved; the business is corresponding with my credit card company, whom I contacted to contest the 12/27 payment after TradingView's platform left me with no clear way to request/receive a refund. I will be satisfied only after I receive notification that the 12/27/24 charge on my card has been reversed OR I receive notification of a refund of the full amount.
  
  Regards,
  
  ******** **********