Complaints

This profile includes complaints for TravelCenters Of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TravelCenters Of America

  24601 Center Ridge Rd Ste 200 Westlake, OH 44145-5677

• 

  TA West Greenwich

  849 Victory Hwy West Greenwich, RI 02817

• 

  TA - Truckstops of America

  753 Upper Court Street Binghamton, NY 13904

• 

  Travel Centers Of America HQ

  3 E Industrial Rd Branford, CT 06405

• 

  TravelCenters of America Breezewood

  16567 Lincoln Highway P.O. Box 287 Breezewood, PA 15533

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/24 I purchased 8 drive tires for my truck. On the 8th I delivered my load and went home, was gone for about 2 weeks on time off. I returned to work last week. On 10/5/24 while doing a tire check for air pressure I realized that the tire replaced was done improperly. I then proceeded to a Travel Centers of America shop in Carnesville, Ga. The Carnesville shop dismounted and properly reinstalled all 8 tires. The tech then informed me that a bolt had been broken and could not be replaced. I then proceeded to another Travel Centers of America in Menane, NC where the bolt was replaced. I lost a lot of time because of poor workmanship. Lost time results in lost revenue, this not the way to do business.

  Business Response

  Date: 10/15/2024

  The guest has been called more than several times by the manager.  To date the guest has not called back the manager.

  Before this, the repairs were made at another one of our locations when the issue was brought to our attention. We covered all cost and work was completed in a timely manner.

  Thank You,
  
  Deborah ********
   Agent, Customer Service TravelCenters of America

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into T/A council rd OKC for a repair and was told the parts and labor where warranty for a year on 9/4 on 9/25 called TA in Eloy AZ was that they would not come to repair warranty in chandler az for roadside repair Then I took the part back to TA okc on 10/03 told they wouldn’t cover it either this business is not Honorable the tech that changed part told me it was install improperly

  Business Response

  Date: 10/11/2024

  The guest was contacted by a manager and this has been resolved.
  
  
  Thank You,
  
  
  Deborah ********
   Agent, Customer Service TravelCenters of America

  Customer Answer

  Date: 10/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ******
  
  Yes a manager has contacted me and there was an offer but another manager called me after Jason  and. Did resolve this matter
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was damaged by a technician TravelCenters of America Eloy AZ trying to place on a knox sensor and he damaged and later found out he damaged the back pressure valve. I'm not a mechanic so I can only go off what I was told. The first kenworth in Dallas replaced the BPV pipe and said it should be ok. I got rehembursed But the damage was too bad that the back pressure valve needed to get replaced. Which cost $5,909. The first dealership said they will reimbursed the money for the job they did. But not the entire back pressure valve because of the way it came in. Christine **** in claims say they will not help with this replacement they're technician originally caused.

  Business Response

  Date: 08/22/2024

  Our policy is to settle the claim with one settlement payment which Mr. ******  signed a release for on 07/24/2024, ( it was also notarized) and the release does state he is releasing TA from any claims, etc. in connection with TA’s service from June 29.  If the dealer repaired the vehicle and released it as OK the first time (what we settled the claim on) then the claimant should address the issue with the dealer.
  
  Thank You,
  Deborah ********
   Agent, Customer Service TravelCenters of America

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22173605, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The truck was undriveable when I arrived at the first dealership in TX and I was told by Christine **** to get any assistance I would have to sign and notarized the letter to receive funds. Christine **** was aware that im not a mechanic and asked me to sign that. I informed her it could be a  retread problem or it needed to be replaced.  I was not asking TA to pay for a 6k job to get over on them if retread was what could fix it. I tried to be fair as if it was my own money paying for it. The mechanic retread it and i thought it was fixed but retread didn't work.  The dealership is only refunding the tube and labor they put on it

   and said they couldn't tell what the pressure was unless driven.  Christine **** never said replaced the entire back pressure valve or we're not helping you out.  Both dealerships have pictures and documents ready for this upcoming case with TA if we can't work things out with this dispute.  Christine **** is fully aware and the TA shop in Eloy AZ that their technician damaged the back pressure valve. $900 was reimburse but we just needed the difference and this would have been over.  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  *********** ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** the ta truckstop did a 3 axle alinment drove 50miles tore up 8 tires, currently getting new alinment done accross the street at ******** to check for further damage, ta refuses to pay for lost damages up front and lost wages, dealing with there insurance has been a nightmare, in the event this is taking to court, ta would owe thousands of dollars according to the consumer protection laws, will keep you up to date as further inspection is done on my truck, documents from ta state very little wear on all components prior to alinement

  Business Response

  Date: 08/23/2024

  Mr. ***** was contact and this issue has been resolved.
  
  Thank You,
  
  Deborah ********
   Agent, Customer Service TravelCenters of America

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  This has been resolved but would like to say from my experience in dealing with  ta truck shops it has been the worst work performed by there shop and they also put my life and the public at risk due to there poor workmanship, to give just a simple answer this has been resolved is a understatement, company was also in violation of the consumer protection laws, i will never take my truck to a ta or ***** again, i also heard a story from a employee with out mentioning names they puttires on several years ago and they came off hitting a car, remember no waivers consumer laws can't be waived and freedom of speech will pravaile. I never got any down time but ta claims the can waive it, they have you sign a small eletronic tablet then print out there own rules trying to overright consumer laws in texas, they get to stay in buisness while i wait for my small settlement so i can repair the damages done on my truck. I even drove to three other shops that were right accross the sreet and they all said the same thing alignment was poorly performed by ta. I will share my story and repair bills with the world, sorry i should have never took my truck to ta and never will again
  
  
  
  
  
   

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m at the Petro #314 in Bordentown NJ and the girl at the register was very rude. Her name tag said ******. She refuse to allow me to use my points to get a shower at the register. She told me they wasn’t allowed to and to use the kois. I’ve been here since Friday and today is Monday. I’ve been going to the register everyday getting a shower using my points. I’ve been at Petra truck stops all over the United States and nobody ever denied me a shower using my ultra one card. The lady was very rude. So I had to purchase a shower since the kios was down and she claim she wasn’t allow to ring it up when I just got a shower the same way using my ultra one card. I purchased my shower at 8:27 am and it was a manger that stood right next to her and said nothing. They just continued talking

  Business Response

  Date: 08/21/2024

  The site GM reached out to the guest and so did I . This has been resolved.
  Thank You,
  
  
  Deborah ********
   Agent, Customer Service TravelCenters of America

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06.18.24 we did an alignment on 2019 Kenworth at the Ta at Brookville PA $264.10. After we start driving, it started to ruin our tires. We had to replace one tire on 7.12.24 $693.11 it was so bad, it was unsafe to drive. It was done at TA in Ft. Bridger WY, they said it was ruining tire bc alignment was not done correctly. They could not fix it bc their machine was not working. We were told that we can go on any TA truck service and redo the alignment because it's under warranty. Then we did tire rotation, just in case. On 7.23.24 we came to the TA at Commerce City CO. Explained everything and they said they will redo it in the morning. Driver was waiting for 3 hrs at the bay and no one ever came to check the truck. Tried to talk to manager and girl at the office, and at first they lied that its done, then when we said that no one came to the truck bc driver was there, they said mechanic looked at it " with his eyes" and nothing is wrong, he does not have to check alignment, he can just see it ok. and that they will not do anything unless we paid for alignment again or we have to leave. Very rude and unprofessional people. Did not want to do anything, kept lying to us. Alignment was not done correctly, or it would not be ruining our tires. They were even lying about mechanic looking at the truck "with his eyes" bc he never even showed up, and even if he did, how can you check alignment "with your eyes" not putting it on the machine and checking all the specs. Very bad service. We filed a complaint, and no one ever responded from TA. Called that location and tried to talk to a manager, left my number no one ever called back. On 8.1.24 we had to replace another tire bc it was so bad $$796.50. We should get reimbursed bc TA did not do alignment correctly and did not want to redo it, incorrectly done alignment ruined tired and we had to replace 2 tires because of it. Very bad, rude and unprofessional people at TA in Commerce City CO.

  Business Response

  Date: 08/16/2024

  The Site manager  of  Brookville PA, called the guest back and is happy with the resolution.
  
  Thank You,
  
  Deborah ********
   Agent, Customer Service TravelCenters of America

  Customer Answer

  Date: 08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *******
  
  
  
  Hello!

  I have received a message that my complaint was closed. Sorry I was away and did not get a chance to respond. My complaint was resolved with the manager from TA in Brookville PA to my satisfaction and I just want to make sure that it is noted and there is no negative impact on TA at the Brookville PA location. I was trying to log in to my complaint but since it's already closed it did not let me put any input.

  Please let me know if there is anything that i need to do

  
  

  Thank you
  

  
  

  --
  

  ********
  *************
  ******* ************** ***
  *********

  
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/06/24 a TA Mechanic was called to my tractor truck to jump the truck off. He came to the truckstop with a small jump box. But, after a few minutes of waiting he went back and returned with a larger jump box for more power. Within minutes of applying an excessive amount of power to my unit the mechanic advised that I needed a starter as well as batteries so he changed both. When the truck finally crunk up it would not move and all the error lights and check engine lights on the dashboard illuminated. He then advised that the computer system was not communicating correctly. However, I had just picked the unit up from my mechanic at ******** ****** the day prior and he had ran all efficiency tests, replaced the DEF line and DPF Sensor and truck was functioning as it should with no problems (invoice attached).
  
  
  Upon speaking to the manager at TA about what had happened they removed the starter and all labor from my bill that day and advised they didn't know what was wrong but that it would need to go to the dealership. I then told him that I would be filing a claim and complaint regarding this and would expect them to reimburse us once we got the issues resolved that their mechanic had caused. However, each time I've called to follow up on my complaint I've been told someone would be in touch for the claim process and they have not. All of the damaged components were electrical in nature and were a result of the over charged system from TA. This has cost us $11,201.87. (invoices attached)

  Business Response

  Date: 08/09/2024

  The shop Foreman from the site contacted the guest, From the Foreman of the site>  

  The customer is not willing to settle for refund of services we provided. They are adamant that we owe them $11,000 for repairs. We are confident that the repair bills incurred are not the fault of our shop and intend to prove this with electronic data from their truck. We feel this complaint is frivolous and we intend to fight these allegations.

   

  Thank You,
  Deborah ********
   Agent, Customer Service TravelCenters of America

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Documentation shows that this unit was serviced and passed all required efficiency testing the day before this occurred by *********** ****** ** *********.  Load documentation as well as GPS coordinates show that this truck was then driven 500 miles and shut down with the fan running. Thus, draining the batteries completely. But, once the TA was called for a jump and the mechanic applied either excessive voltage through the system and/or the wrong terminals were connected none of the electrical modules would respond and the truck was deemed inoperable by the TA mechanic. The TA then advised that they would not charge us for anything except batteries after installing and removing the starter, installing batteries, and trying to diagnose what they had done wrong for nearly 6 hours. But, that we would have to get it to Freightliner. The truck was then towed back to Tennessee were it first went to Alley ******** for over a week then to Velocity 3 different times within the next 3 weeks as multiple systems were fried, and we only knew after we picked it up how far the problem stretched. Now the truck has been back on the road with no problems for over a month and after receiving no response or feedback from numerous calls and emails to the TA we are here hoping that this can be resolved amicably before we move on to an official lawsuit. We do not know what the mechanic did or didn't do wrong when he jumped the truck off. But, documentation, invoices, and 4 other mechanics confirm and or prove that he made a mistake that cost us over $11,000 not including the downtime suffered during these repairs and we are only asking for the documented out of pocket expenses to be reimbursed to help mitigate this problem. There is nothing that can be shown to refute what you think happened. As such, I would appreciate a check be mailed or your insurance information be provided for this loss so that we can move forward. 

  
  
  Regards,
  
  
  
  ********* ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  I am writing to formally lodge a complaint I encountered at your service station located at:
  
  Petro Travel Center
  162 Luyben Hills Rd, Kingston Springs, TN 37082
  Phone: (615) 952-4010
  
  6 mths ago, we spent $1,900 at a different TA location to replace the starter and batteries of our truck. Recently, we encountered issues with the batteries and brought our truck to your shop. Upon arrival, we informed the staff that the truck would be immobile if turned off due to the battery issues.
  
  Despite our explanation and the significant amount spent previously, we were told that the batteries could not be replaced under warranty and that we would need to take up the issue with the dealer or the original TA location. Disappointed but needing a resolution, I agreed to pay for new batteries and requested a warranty for them. The staff informed us that a diagnosis was required before providing a warranty and then refused to perform the necessary diagnosis.
  
  Left with no choice and our truck immobilized in the bay, I instructed the staff to replace the batteries without the warranty. At this point, the staff member became irate, hung up on me, and subsequently refused to change the batteries. They also refused to sell the batteries to us for self-installation and refused service altogether.
  
  Ultimately, we had to call a towing company to remove the truck from the bay.
  As a result of this incident, we incurred several costs and business losses:
  
  Towing Bill: We had to pay for towing services to remove our truck from your premises.
  
  
  We seek immediate resolution and reimbursement for these losses. Specifically, we request compensation for the towing bill, fuel costs, and business losses amounting to approximately $11,000, in addition to the towing bill.
  
  . Please contact me at your earliest convenience to discuss this matter further.
  
  Sincerely,
  ****************

  Business Response

  Date: 07/23/2024

  This has been turned over to the claims department and is in process of being investigated by the technical team.
  
  Thank You,
  
  Deborah ********

• Initial Complaint

  Date:05/27/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am often a customer the Prescott, AR TA. As well as being a fairly regular customer, I have several close relations to employees of my TA. Over the past 2 months, there has been absolutely no air conditioning within the main store. The past several times that I have been into the store, it quickly becomes unbearable due to the extreme heat that engulfs you. Just today, I was barely able to stand five minutes without sweating through my t-shirt. Those who work the registers are dripping with sweat and fanning themselves every chance they get. Imagine the torture for the employees who work with the paired food establishments, such as **** **** and ****** in my case - surrounded by ovens that emit extremely high temperatures. I have been told by several employees that even though the managers of their store are fully aware of the heinous temperatures, they refuse to spend a measly few hundred dollars to fix the air out of the millions they make in profit every year. Not to mention that a good majority of employees at this location are minors, who should not be enduring these conditions. It is inhumane. One employee even got so hot that she vomited twice and passed out. It is just beginning to touch summer temperatures in Arkansas and the hot, humid air flows in with every open of the doors, combined with the emitted temperatures of the ovens. Soon temperatures will spike from these mild 70-80 degree days to 95-100 degree days, every single day. Essentially, employees - who often work 10-12 hour shifts each day - and customers will begin to bake inside the store. This is a small problem that is causing too many people discomfort and dissatisfaction with the company. I predict that soon, when temperatures rise, customers will take the extra mile drive down the Interstate to the two Love's locations rather than spend any time in the unbearable heat. Please resolve what may seem like a small, insignificant issue. It is significant to the workers and consumers.

  Business Response

  Date: 05/29/2024

  The site GM reached out to the guest and got hung up on twice and the third time he got voice mail.  He wanted to insure the guest that repairs are in process  and portable AC units are being delivered.
  
  
  Thank You,
  Deborah ********
   Agent, Customer Service TravelCenters of America

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/12/2024 I came to change the oil filter at TA service - Summit, SD. The mechanics started drilling the filter and broke it, thereby clogging the fuel system. They couldn't start my truck for 4 days and towed it to the Kenworth Dealearship at Watertown, SD. There they carried out diagnostics and said that the mechanics with the technical equipment had broken the fuel system. TA service/Summit, SD received a bill for $17,000 and refuse to pay. For 10 days now I have been forced to stay at the hotel (TA also refused to pay for this) and resolve the issue with the TA service manager - Nathan ***** ********. I ask you to please help me solve this problem, because I can’t come to an agreement with Nathan. My next step is to go to court with my lawyer, if I cannot resolve this issue by agreement, I have all the relevant documents.Sincerely ***** *******. Tel. ************

  Business Response

  Date: 06/06/2024

  TA Truck Service Summit replaced the fuel filter housing that was damaged at no charge. TA Truck Service paid to tow the truck to Kenworth (Watertown Truck and Trailer) for further diagnosis, at no charge. TA Truck Service paid for the customer’s hotel room while we were waiting on the replacement fuel housing to arrive, at no charge. TA Truck Service paid for testing the fuel samples taken by Watertown Truck and Trailer from the fuel rail, fuel/water separator and fuel tanks to be tested, at no charge. These fuel samples proved that the customer’s fuel had high levels of water and urea (DEF) and that, most likely, caused fuel filter housing cap, that TA Truck Service in Rogers, MN and TA Truck Service in Summit, SD could not remove. This same DEF, most likely, caused the corrosion in the fuel rails, which was, most likely, broken loose upon removal of the fuel filter housing. It was this sediment, born of the DEF in the fuel that caused the truck not to start, not the workmanship of TA Truck Service – Summit. TA Truck Service also submitted all details to their insurance company, Federated Insurance, who had their internal Heavy Truck Adjusters review the claim, which was denied, due to the same reasons.  
  
  Thank You,
  Deborah ********
   Agent, Customer Service TravelCenters of America