Reviews

This profile includes reviews for RiteRug Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RiteRug Flooring has 43 locations, listed below.

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  RiteRug Flooring

  4450 Poth Rd Whitehall, OH 43213-3837

  
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  Rite Rug

  2330 Fortune Dr Ste 110 Lexington, KY 40509-4257

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  Rite Rug Co.

  9974 International Blvd West Chester, OH 45246-4852

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  Rite Rug Co., Inc.

  701 Miamisburg Centerville Rd Centerville Floor Store Centerville, OH 45459-6522

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  RiteRug Flooring - Strongsville

  1265 Som Center Rd Mayfield Heights, OH 44124

Review Details

• Review fromRon I

  Date: 01/11/2024

  4 stars
  Rite Rug installed laminate flooring in my condo in June of 2020 before we moved in. They did a great job including removing the old carpet & tile & we loved it. Unfortunately, after three years my office chair wheels nicked one of the planks & was starting to loosen others surrounding it. I called them in December 2023 re the problem. Joanne Scott was very helpful & nice. She told me they recommend a tempered glass chair mat for my office chair for laminate flooring to mitigate damage. It would have been nice if someone had told me that in 2020 when the flooring was installed, Anyway, she scheduled a repair call & the two techs arrived on January 10th. I can't say enough good things about these two guys. They were efficient & polite and replaced several of the surrounding planks, not just the damaged one. They cleaned up after the job was finished & hauled away the damaged planks & debris. Fortunately, I had leftover planks from the initial install. They were enough to cover the removed planks with one to spare. (-: I would certainly recommend Rite Rug for flooring needs. BTW, I purchased a tempered glass chair mat to put over the flooring in front of my desk - lesson learned.
  The only complaint I have is with the Rite Rug payment policy. They wanted a credit card number & charged it even before the repair work was scheduled. In fact, they won't schedule you unless you pay up front. I can see that this makes sense if they need to order material for a job. They don't want to order material & have the customer back out. I fully understand that. But I already had the flooring, so no material order was needed. The job was for labor only. I don't like paying for a labor job before the work is done. I certainly don't have to do that for a plumber, electrician, etc. .... Their response is they stand behind their work & will make it right if needed. In this case I have no complaints about their work.

• Review fromLindsey P

  Date: 01/03/2024

  5 stars
  Requesting and obtaining an appointment was easy. I got the same day I selected and had an estimate by the end of the day. Kevin W***** was the representative assigned to me and he came to my house that day. Kevin was absolutely wonderful to work with. Kevin was professional, kind, and very knowledgeable about the products and project to be done. I felt at ease with talking to him and didn't feel pressured one bit. I felt he was honest and was not trying to upsell me. Kevin responded to my emails quickly and had excellent communication skills through the entire process. He was also patient with me as I second guessed my selections. Kevin met me at a Rite Rug store and we went over more samples.
  I highly recommend trying the sample on what it would like in your home. It is online with the choices you select. I ended up changing my mind with this viewing option. I am very happy with the product I selected.
  Now to the installation. Wow, the crew was incredible. They were non-stop and hard workers. They were also friendly and professional. They did a perfect job with their install, and I am very happy with the end product. I am sorry I didn't collect all the installers names but I know Adam was the lead person for vinyl floor installation and Wilbur was the lead person for the carpet.
  I would highly recommend Rite Rug for your flooring. They have an abundance of options too.

• Review fromJackie P

  Date: 11/20/2023

  5 stars
  Kelly P****, Earnest from Broad Street Store and Urban were wonderful to work with. The three worked together and continued to keep us informed; to be sure we were satisfied. Urban did an amazing job repairing our flooring. Other installers said the issue could not be fixed.
  These three individuals focused on our satisfaction.

• Review fromJim S

  Date: 10/25/2023

  5 stars
  My wife and I have been Rite Rug customers for over 30 years for carpets and hardwood floors. They have always been on time and the installations have been flawless. I have recommended them to countless friends. The latest project started with the Dublin store manager Rick Lance and involved several steps in the remolding project. He made sure that installers got here were on time with the right materials.

• Review fromRichard W

  Date: 10/11/2023

  4 stars
  Kathryn I**** was great to work with regarding our wood flooring issue. It took almost 5 months but she stayed on top of it and got it done. Nice job!

• Review fromKelli J

  Date: 08/08/2023

  5 stars
  Got my floors (hardwood) done 3 yrs ago. So when I saw some separation I was concerned. Contact RR and was assigned Joanne S****. She contacted me and she took care of everything. I got assigned a date and time for what I thought was a review but was instead a complete fix and done in 15 minutes. I had to work to accommodate my schedule as I do not work from home but Dale also made that easy. I love my hardwood floors and the excellent customer was very much appreciated. Will contact them for my bedroom and kitchen flooring needs in the future!

• Review fromPatrick J S

  Date: 07/27/2023

  5 stars
  Excellent installation job on new floor. The team was polite, explained what they would do, and worked very hard to complete in record time
  The floor looks great. Thanks to Antonio and team and also Kevin for making this an easy task to replace our floor.
  Great job……

• Review fromChriste L

  Date: 07/26/2023

  5 stars
  Many thanks to Kathryn I**** who was so helpful to get someone out to my parents home so quickly to stretch the carpet that was installed a couple months prior. My parents are in their 80's & we were worried about a trip hazard in the doorway. She sent someone out there quickly within a couple days & the issue was resolved. I will recommend Rite Rug in the future & will also not hesitate to use their services myself. Thanks again!

• Review fromNancy S

  Date: 07/12/2023

  5 stars
  Kathryn I****, Darrin S****** and Seth went above and beyond to help us get new flooring for our family room. They were patient, friendly, thorough and the crew they sent to do the work was top notch! We have worked with Rite Rug for years and this experience will have us coming back for all of our flooring needs. We cannot thank you all enough for all you did to make the process successful.

• Review fromGary K

  Date: 07/06/2023

  4 stars
  We purchased carpet for stair runners on two stairways. The initial measurement was not correct, and the carpet delivered and installed was short on two stairways. Carpet was pieced in, and did not look good. Also, the overall installation was what I would consider sloppy. I talked with Kathryn Irish in Customer Service, and she was very responsive and helpful. They determined that all the carpet needed to be removed and new carpet installed. The second installation was much better, and the stairs now look very good. Kathryn and the Customer Service support and follow up were excellent.