Reviews

This profile includes reviews for R & L Carriers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  R & L Carriers, Inc.

  600 Gillam Road Wilmington, OH 45177

• 

  R & L Carriers, Inc.

  PO Box 271 Wilmington, OH 45177-0271

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  R & L Carriers, Inc.

  6136 Huntington Rd Gallipolis Ferry, WV 25515

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  R+L Delivery

  2831 S Walton Walker Blvd Dallas, TX 75211

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  R & L Carriers

  2001 Ruffin Mill Rd Colonial Heights, VA 23834

Review Details

• Review fromMichael F

  Date: 11/22/2023

  1 star

  Michael F

  Date: 11/22/2023

  While the ****** product may be great, I'd avoid doing any business wit* **** ***** *** ******* *********, and their shipping company R+L Carriers. I ordered a pallet of flooring for a project and they sent the wrong color/line of carpet. I was not there to sign for or inspect the carpet, so they just dropped it at my front door (2 days before they said it would be arriving). Fortunately, I went by the job site and saw the pallet outside before the rain started. When I noticed it was the wrong item, I called to have them return and pick it up. The ********* rep told me they haven't had the carpet I ordered in stock for months and do not expect to have it for a couple more. Why in the world would **** ***** *** ****** be selling it then?! They advised they would have to schedule at a later date a return pick-up and I would have to unload and move the entire pallet inside of the building. I moved everything inside and returned a different day to meet with the carrier. I called R+L the morning of the return and they advised they would be to the site between 1pm and 5pm. I gave them my phone number in case of any issues and went to the site to move everything outside and re-pallet it for them per their request. Once 5pm came and no one showed, I called them again and they said their driver tried calling me, but apparently had the wrong number. They then told me they wouldn't be able to come and that I would again have to move the entire pallet back inside. As of right now I have almost 8 hours invested into trying to return their mistakes, as well as a tired back from lifting and moving boxes 3 times for absolutely no reason. *********, R+L Carriers, and **** ***** *** ****** have made no attempts to remedy their multiple mistakes. It's one thing to have someone steal your money, but when they begin to rob you of your time....it isn't something you can ever recoup. I'm very disappointed in how they run their operation and will NEVER buy from them again.

  R & L Carriers, Inc.

  Date: 12/04/2023

  Hello! I apologize again for the inconvenience you experienced with this order. As discussed, I reached out to the local service center manager to address the issue and make sure the pickup takes place. I am showing that we made it in on 11/27 and the order has since been delivered. If you should need any additional assistance, please don't hesitate to reach out to our ************************** team at ************.

• Review fromJason C

  Date: 11/02/2023

  1 star

  Jason C

  Date: 11/02/2023

  R & L Carriers, Inc., Delivered an electric motor that had been hit so hard the shaft was moved and casting support was totally broken. Electrical box on the side of the motor had been pulled off and screws missing. This damage was found a week later when we went to fully unbox the motor, the second we saw damages, we stopped and I took photos, submitted a Freight Claim, etc. My Claim was rejected, I called and spoke to someone in their claims department that talked down to me like I was a young child and blamed the motor manufacturer's shipping policies and basically blamed my company for the damage caused, this motor is completely worthless to me and sitting in our shop still. I'm going to refuse to pay my supplier for this motor until I'm reimbursed 100% for it and the freight charges. The person at R&L told me on the phone today that b/c we signed for the delivery initially and waited just a few days longer than 5 days, my claim is denied. We had to have a technical person inspect the motor more closely for damage that a person in shipping signing the *** isn't going to notice without completely unboxing/ uncrating. So are the driver's going to wait for us to inspect everything like we should, no way! I'm very upset about how we're being treated and I'm not going to stop until R&L Carriers makes it right, 100% right, not just up to 5$ per pound, that's not close to what I paid for this motor from ***. This isn't right. The motor will not even rotate being this damaged, it's more damage than what we could cause intentionally.

  R & L Carriers, Inc.

  Date: 11/06/2023

  Hello! I am sorry to hear that you found damage to the product that you received. I sent your information to our claims manager for further review. Unfortunately, since this order was signed as received in good condition the claim decision does stand as is. If you have any additional questions or concerns our claims team can be reached at *******************.

• Review fromVictoria V

  Date: 10/31/2023

  1 star

  Victoria V

  Date: 10/31/2023

  Terrible customer service. deliveries not complete and no communication on filling incomplete orderes. Do not recommend using their services.

  R & L Carriers, Inc.

  Date: 11/02/2023

  Hello! I am sorry to hear that you have had a bad experience with us. I would like to look into this further but require some additional information. Please reach out to our Corporate Customer Service team at ************ or via email at ************************ 

• Review fromMatthew S

  Date: 10/06/2023

  1 star

  Matthew S

  Date: 10/06/2023

  Dropped an $8000 crate engine, did $1000 worth of damage, stuffed it back in the crate sideways, then denied my damage claim.

  R & L Carriers, Inc.

  Date: 10/12/2023

  Hello! I am very sorry to hear that you found damage on your order. As per our discussion, the claims manager has reviewed your claim and has mailed out an updated settlement offer. For any additional questions, please reach out to the ***************** at *******************. Any additional monetary compensation would come directly from Jegs as the billing party of this order.

• Review fromMatt r

  Date: 09/21/2023

  1 star

  Matt r

  Date: 09/21/2023

  The worst!!!!!!! Should not be in business , one star because zero was not an option

  R & L Carriers, Inc.

  Date: 09/25/2023

  Hello! I am very sorry for the delay on your order and the issues you have experienced. As per our discussion this is being delivered to you today without a signature per your request.

• Review fromTony R

  Date: 09/19/2023

  1 star

  Tony R

  Date: 09/19/2023

  I shipped a table that was fabricated at my company. The table was steel had a machined surface, we painted it when completed. So we we placed it on a large heavy pallet placed all kind of blocks screwed down , banded, shrink wrapped to keep in place. It reached its destination and I get the call , its damaged. The truck driver is there . There telling me it looked as though it had been turned over and then used forklift to push it back over which caused more damage to the top. It cost me close to **** dollars in shipping back to me by R and L , repairs and shipping back By R and L. I made a claim , within one day they came back declining my claim telling me its my fault for not packaging properly. You would think maybe a call to discuss it. Im thinking the table was sent back to me after it was damaged on the same pallet I sent it on with no additional damage. They can always blame the customer for not packaging correctly to get out of there negligence in handling. They have lost me business for sure and Im pretty sure I want be the only one. I been shipping from my company for 28 years and have had 2 claims which both were taken care of by the trucking company.

  R & L Carriers, Inc.

  Date: 09/27/2023

  Hello! I'm very sorry for your experience with this order. As per our discussion, the claims manager has finished reviewing your claim and has sent out an offer letter. If you have any questions in regard to your claim, they can be reached at *******************.

• Review fromRyan S

  Date: 09/16/2023

  1 star

  Ryan S

  Date: 09/16/2023

  I had to go physically pick my material up from the warehouse...after too many excuses for delivery. This company should not be allowed to be in the shipping business. R&L is an embarrassment to the American economy!

  R & L Carriers, Inc.

  Date: 09/19/2023

  Hello! I am very sorry to hear this. We would like to look into the situation further but require additional information. Please reach out to our Coporate Customer Service team at ************ or via email at ***********************.

  R & L Carriers, Inc.

  Date: 09/26/2023

  Hello! I apologize for the delay on your order. I am showing this driver experienced a break down on the scheduled day of delivery which caused the delay. As per our discussion R+L has not billed you anything for shipping. I have reached out to your shipper on your behalf to advise that you are looking to be compensated.

• Review fromBrandon H.

  Date: 09/12/2023

  1 star

  Brandon H.

  Date: 09/12/2023

  I inherited this business relationship as a result of purchasing goods through a third party. I can not understate how frustrating working with this transportation company has been. I had a pickup canceled and didn't hear a word from them. My retail store team informed me of the cancellation. They painted a picture of their interaction with the driver that left me with a feeling of disgust. The driver was non-communicative and outright inhospitable when asked clarifying questions. His blanket response was, "****** it." You would think he would help resolve this situation so we could reschedule, but apparently, customer service is not included in his job description. I contacted their local Customer Service number and asked for objective evidence to support pickup cancellation. I was transferred to three different departments but did not receive an answer. The theme of poor customer service continues. We rescheduled pickup for another day. I asked the customer service rep if we needed any additional documentation and if any amendments were needed in the original manifest(BOL). I kid you not, we used the exact same manifest (BOL) for the second pickup and did not receive an ounce of pushback from the new driver. While reviewing the form, the new driver mentioned all necessary information was present. Go figure. They cost me time and money. I wish I had a reason to justify both expenses; I still don't. It appears as though my stress is a result of a tempestuous driver and a company culture that does not value its customers. Their corporate customer service team seems helpful, but at this point, it's simply too little too late. You're better off renting a truck.

  R & L Carriers, Inc.

  Date: 09/20/2023

  Hello!This has been brought to the attention of the local service center manager and director of operations to be addressed with the driver accordingly. I'm so sorry for the inconvenience this caused. Should you need any additional assistance please don't hesitate to reach out to me or our ************************** team at ************ or via email at ************************************ Thank you!

• Review fromLeslie A

  Date: 09/07/2023

  1 star

  Leslie A

  Date: 09/07/2023

  Worst deliver service and customet service experienced in the last 10 years.1) Damaged a 8ft tall custom pantry on deliver--had to wait 8 weeks for replacement.2) Called 9 times requesting a timeframe for delivery so I could inspect a toilet bought at **********. Gaslighted 3 days in a row while toilet stayed in their warehouse. Told delivery would be between 10am-3pm. Then toilet was dumped 5ft from our mailbox after 8:30pm and left the street overnite with no notification.3) Agents are rude, disinterested, and do the absolute minimum amout of work. They gaslight customers and transfered me 3X on one call saying they had no information. Spent over 2 hours on hold trying to get a delivery timeframe. Working with R+L Carriers is simply not worth it.

  R & L Carriers, Inc.

  Date: 09/08/2023

  Hello!I am very sorry about all of the trouble there has been with your orders. The local service center manager and director of operations have been made aware of the situation and are addressing accordingly with their team and driver. This is definitely not the standard of service we strive to uphold for our customers and will make sure the proper steps are taken to ensure this type of situation does not happen again in the future. As per our discussion please don't hesitate to reach out to me should you ever need any assistance in the future. I'm so sorry again for the inconvenience.

  Leslie A

  Date: 09/11/2023

  Toilet arrived damaged--cracked in 3 places. Still waiting for R+L carriers to haul this junk away. Wish I could post pictures of how the toilet arrived.

  R & L Carriers, Inc.

  Date: 09/14/2023

  Hello! I have attempted to reach you in regard to your damaged toilet and have communicated with Build.com as well per our discussion. Please reach out to me or our Coporate Customer Service team at ************ to discuss how we can further assist you.

  R & L Carriers, Inc.

  Date: 09/14/2023

  Hello! I have attempted to reach you in regard to your damaged toilet and have communicated with Build.com as well per our discussion. Please reach out to me or our Coporate Customer Service team at ************ to discuss how we can further assist you.

• Review fromC. M.

  Date: 08/31/2023

  1 star

  C. M.

  Date: 08/31/2023

  Left a $ 1000 heater out in the street. Jeez my 66 year old girlfriend drove 45 miles and brought them in lazy sorry **** people here . It was 2 boxes

  R & L Carriers, Inc.

  Date: 09/07/2023

  Hello! I am very sorry to hear about the issues you experienced. I would like to look in to this further but do require some additional information. Please reach out to our Corporate Customer Service team at ************ or email ************************ 

  C. M.

  Date: 09/08/2023

  Thank you for your concern. Thank you for reaching out to me. Hopefully your company can resolve this issue.

  R & L Carriers, Inc.

  Date: 09/11/2023

  Thank you for getting back to me. As per our conversation I have your tracking number as *********. I'm showing per the delivery photo on file this shipment was left in your driveway. The driver would not have been able to bring it in any closer to the home due to you having a gravel driveway. I apologize again for the inconvenience.