Reviews
This profile includes reviews for LegalShield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 244 Customer Reviews
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Review fromLeslie Y
Date: 08/16/2024
5 starsLeslie Y
Date: 08/16/2024
I absolutely love Legal Shield. I have gotten advice on numerous legal matters spanning all practices. They have ***** points of my licenses and I got my will and directives done for free. I will never again be without the service.
LegalShield
Date: 08/19/2024
******* thanks for the glowing review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for sharing.Review fromLisa M
Date: 08/16/2024
5 starsLisa M
Date: 08/16/2024
I have no idea what I would do without this organization. After becoming a victim of a violent crime as well as homeless and very sick the law firm here in *********** came riding in on a white horse and proceeded to help in many ways. I couldnt be happier. Or a bigger fan.LegalShield
Date: 08/19/2024
***** thank you for the glowing review. We are happy our team was able to assist you with your difficult situation. Wishing you the best. Thanks for sharing your experience with us.Review fromCesar V
Date: 08/16/2024
5 starsCesar V
Date: 08/16/2024
Great experience, professional, friendly and knowledgeable lawyers. I would recommend them to friends and familyLegalShield
Date: 08/19/2024
****** thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.Review fromJane B
Date: 08/16/2024
5 starsJane B
Date: 08/16/2024
We love LegalShield! We have been long time members. We wouldnt be without this membership.LegalShield
Date: 08/19/2024
***** thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.Review fromAnna M
Date: 08/10/2024
1 starAnna M
Date: 08/10/2024
This company did not help me at all, and my case was a simple family matter case to handle. Imagine if it was a big case. I wouldnt trust legal shield. Because my case was an out of state case getting a proper referral was inadequate, and the woman in that office was so rude, dont call to many times because now youre a problem. I was quoted different retainer fees that eventually kept getting higher in price. So much for being affordable, I called an attorney outside of legal shield that quoted a lesser retainer fee. Save your money and stay far away from this place.LegalShield
Date: 08/12/2024
****, thanks for the review. We are disappointed that you felt our services were not beneficial for your needs. We appreciate your feedback as it allows us to improve. I would like to provide you with some clarification. Most day-to-day legal issues are covered by the standard member benefits with no additional fees. If your legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm will consult with you and provide any additional referral services necessary to assist you at 25% off the lawyer's standard hourly rate.We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at **************, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.Review fromLakesha L
Date: 08/08/2024
1 starLakesha L
Date: 08/08/2024
They took my money and u never even got help and refuse to issue a refund after cancelling my accountLegalShield
Date: 08/09/2024
*******, We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We were able to locate your membership and confirm that it was canceled per your request. If you have further questions or would like to speak to someone directly about this matter, please contact our ************** Team at ************** between 7 and 7 CST Monday through Friday, and a member of our team will be happy to assist you. Thank you.Review fromJulia B
Date: 08/05/2024
1 starJulia B
Date: 08/05/2024
I called for legal help and the female barely listened and actually hung the phone up in my face. I was humiliatedLegalShield
Date: 08/07/2024
*****, we appreciate you taking the time to inform us of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out a ************** Concern form at ***************************************************** to be contacted directly. Thank you.Review fromJacquelyn W
Date: 08/03/2024
1 starJacquelyn W
Date: 08/03/2024
I had prepared some fill-in-the blank forms provided by the bar association for some simple court proceedings. Legal shield provided me with an attorney. I called that attorney asking for a simple review of the docs and a notary. He refused saying that unless I paid him to fill in the blanks, he wouldn't look at the docs. I offered to pay for an hour of his time, but no he wouldn't do it unless I paid him to fill in the blanks. LegalShield customer service would/could do nothing to help. I canceled my account.LegalShield
Date: 08/05/2024
*********, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thank you.Review fromJeff L
Date: 08/03/2024
1 starJeff L
Date: 08/03/2024
Absolutely worthless. My company offers this as a benefit. That's a real joke. Contacted them several times with no return phone call. Then they stated my voicemail must be full...lol. BBB did absolutely nothing when I contacted them.LegalShield
Date: 08/05/2024
****, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our ************** Concern Form at ***************************************************** , and a team member will reach out to you directly. We look forward to assisting you.Review fromJason S
Date: 08/02/2024
1 starJason S
Date: 08/02/2024
Extremely poor service. After wasting time weeks of my time they keep sending me attys that only handle large cases and will kt address my concerbs also the customer service stinks to high heaven!LegalShield
Date: 08/05/2024
*****, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
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