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Business Profile

Legal Services

LegalShield

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for LegalShield's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    2.73

    Average of 239 Customer Reviews

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    Review Details

    • Andrea C

      Date: 08/03/2023

      They promised me a service then took my money and told me they couldn't provide the service they promised they would. I was promised a lien title search on a real estate property by of there employees, before I paid, then after I paid I was called by a lawyer who wasn't even a certified real estate lawyer and admitted that but I asked him to do a title search for me and he did the same thing I did and googled it and then told me he couldn't help me because the website required a payment for their service and then referred me to legal shields actual real estate lawyers and assured me that they could do a lien search and review my contract and then that lawyer called me and told me that legal shield does not offer lien searching and that his professional advice was that I get a lawyer in the county I'm buying the house in. So I paid 30 bucks for a lawyer to tell me I need to hire a lawyer!!!!!! I was lied to several times and tossed around and denied the help they promised. Date of experience: July 31, 2023

    • Nancy D

      Date: 07/24/2023

      Have been with Legal Shield since **** it's a sham a waste do not even bother with them, they will send you to lawyers that don't help or dismiss your issues. Tell you that you can take care of your legal issues yourself so why do you need them save your money!! Don't be foolish like me!

    • David F

      Date: 07/24/2023

      Legal Shield's welcome packet for members explicitly states:Step 1 - INVESTIGATION - LegalShield conducts the research necessary to understand what is happening with respect to Member's identity.Step 2 - CONSULTING AND CONFIRMATION - LegalShield reviews with the members the details to confirm whether identity theft has occurred, and if so the nature and extent of the fraud.Step 3 - CONTACTING ACCOUNT HOLDERS - ********************** contacts organizations and creditors on the Members behalf to report incident(s) and resolve the problems releated to the identity theft.Step 4 - LegalSheield confirms restoration of Member's identity to what it was prior to the identity theft and helps establish protections against further fraud incidents.After being a member for over a year and having my identity stolen, they have done none of the above and in a phone call today related that it was not their responsibility to do so.

    • Robert L

      Date: 07/23/2023

      After a number of years as a member of Legal Shield, I discovered sometime in 2022 that the membership fees automatically withdrawn from my bank account had increased. As I recall, the explanation for the added expense was for a new app. I contacted LS requesting 1) a copy of the original notice of the price increase, 2) a return to my original monthly fee and 3) a refund for the additional funds charged me since the increase. Over the period of about a month, I exchanged emails with LS (several of theirs automated) as they reassured me they were aware of the issue. Eventually, my original monthly fee was restored. But I never received a copy of the original notice. I also received a $5 refund check (which was an underpayment.)

    • Rhonda T

      Date: 07/17/2023

      For a month and a half, I have been trying to get a copy of my "contract". I have been given many numbers and transfered all around between different branches of their business, each telling me the other branch handles that request. They emailed me a copy of my 'benefits'. When I replied to the email informing them that there is a big difference between a copy of a 'contract' and receiving a copy of my benefits, they replied via that email, with the email addressed to another name and contract number other than mine. Excuss me? Why are you sharing another customer's name and contract number on MY email and not addressing my issue? Are you giving my information to other customers too??? I have been given the run around and every person telling me the other person has the information, yet no one does. Why is it a lawyers office doesn't know the difference between a 'contract' and 'benefits"? Why is it a lawyers office sends a reply to my reply to their email to the wrong person and wrong contract number? Why is it that I can not get a copy of MY 'contract'? Why is is that no one will give me the correct information and keeps passing me along? They continue to raise my rates and remove benefits that I was told would never change, yet they can not supply me with the proof I request that states my rate was a life time lock in rate. My contract was with our church and they have closed their doors so unable to obtain. Never dreamed it would be an issue because after all, my lawyer would have a contract, right? My lawyer is suppose to have a copy of my contract yet they REFUSE to send me a copy because it's proof they they are over charging me. Sure doesn't make me want to use this lawyers office for anything! I've been with them for over a decade. Don't use this service. They are crooks.

    • Logen F

      Date: 06/04/2023

      Honestly, terible service, refused to give me a real refund for wasted hours with an incompotent attorney, and I even tried the formal complaint process. Don't use them!

    • Naima R

      Date: 05/31/2023

      Lawyer Ghosted me After Taking my Retainer- LegalShield No Help!
      I retained a lawyer referred to me through LegalShield. I assumed that LegalShield vetted their lawyers or at the very least provided some sort of protections for their members. I tried unsuccessfully for weeks to get a hold of the lawyer as I didn't have any additional money to pay anyone else. Finally, I reached back out to LegalShield for their assistance. It took them about 3 weeks to get a hold of him and he responded once, then went back ghosting me.
      Not only did I have to go into further debt by hiring someone else, LegalShield refused to provide me with the notes needed to support my claim to the CA Bar to prove this lawyer ghosted me in attempts to get my money back. I even had to ask LegalShield for help a second time from to get an invoice from the retained lawyer.... 9 months after I terminated him. Lastly, in order for them to help me I had to maintain an active account. YIKES! This was a nightmare.

    • Walter M

      Date: 05/31/2023

      Paid for about a year to meet or help locate a lawyer and nothing and never found anywhere to get a full refund plus interest. I will need to have a check sent to recover the money given and nothing ever offered

    • Tee M

      Date: 05/19/2023

      I wish I never signed up for legalshield. I signed up in March and here it is May and I had to call them several times after being told a lawyer will be contacting me within 72 hours. Then I get a call today stating they have no lawyer for me I feel if I was a white man a lawyer would have been available for me,the town I live in has done evil unlawful things and has been covered up, but the GOD I serve sits high and look low he will get all you EVIL humans!! My question is how does a company with 4.4 million people paying for legalshield doesn't have a lawyer available make this make sense. May GOD have MERCY on your EVIL SOULS.




    • Ruth W

      Date: 05/16/2023

      Was supposed to get a phone call between 2-5 today. Never got it. When I called the number to cancel my membership, I heard kids screaming in the background. Not professional and disappointing. Lastly, I need to submit my request for cancellation in writing. Geez. They dont make it easy.

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