Reviews
This profile includes reviews for Gameday Couture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 80 Customer Reviews
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Review fromShiva S
Date: 02/24/2025
5 starsShiva S
Date: 02/24/2025
Great customer service and flexibility. Will definitely be a repeat customer. Product quality is fantastic!
Gameday Couture LLC
Date: 02/25/2025
Shiva
Thanks for sharing your experience with us!
This is exactly what we aim for!
Review fromStephanie Y
Date: 02/21/2025
5 starsStephanie Y
Date: 02/21/2025
My return was processed and I did receive the store credit. It was a diligent effort between the customer service and me. I appreciate them working with me to process this return.Gameday Couture LLC
Date: 02/24/2025
*********,
Thank you so much for you positive review!
We are glad that everything went smooth.
Thanks for being a Gameday Fan!
Review fromNatasha R
Date: 02/20/2025
4 starsNatasha R
Date: 02/20/2025
**************** is great..once you get a response from them! *** ordered multiple times from this company. *** never had an issue with shipping or quality. Recently, I received a shirt as a gift and it did not meet the quality standards I was used to from Gameday Couture. I reached out via email asking for an even exchange thinking maybe it was a random issue (the shirt size and fit didnt match the item description). It took 2.5 weeks to get a response. However, they were great once we were connected. They tried multiple ways to find the order since I received it as a gift and we did not have the receipt or order info. I sent pictures of the issue as well. They couldnt find the order but offered me a gift card as a resolution. It was completely unexpected and generous. My shirt was most likely ordered from a sports website (such as ************) but they still worked hard to help me. I will continue to buy from this company via their website or verified third party sports website. I only gave it 4 stars instead of 5 because of the long delay in the initial customer service response. But again, there resolution was above and beyond expectations!Gameday Couture LLC
Date: 02/24/2025
*******
This is wonderful feedback!
We appreciate you working with us during a time in which we are making changes on response times.
We are happy that you got the resolution and it exceeded your expectations.
Thanks for being a Gameday Fan!
Review fromHolly S
Date: 12/26/2024
1 starHolly S
Date: 12/26/2024
Dont bother. Ordered in early December for a bowl game ant the end of the month and it wont be here for another couple weeks. This isnt the expectations for ordering online these days. Company needs to figure out how to get an order out in a timely matter and stop wasting our money!Gameday Couture LLC
Date: 12/30/2024
Hello *****,
Thank you for sharing your feedback with us. We truly appreciate it and will use it to improve our services.
We are very sorry that your order was delayed and that we did not meet your expectations. We understand how important timely delivery is and will work to ensure better experiences in the future.
If you have any further concerns or need assistance, please feel free to reach out.
Best regards,Marcella
Review fromDrew M
Date: 12/25/2024
1 starDrew M
Date: 12/25/2024
Absolutely the worst company to order from. First off, the order took a whole month to arrive. Secondly, we bought these items during the cyber Monday sale. When we went to return the products, it says we couldn't because the items were on sale during the time of purchase. The items were too big, I just needed to exchange them. Please don't order from this company; the quality isn't that good either. Mediums run huge.Gameday Couture LLC
Date: 12/25/2024
Hello ****,
Thank you for your feedback. We would be happy to assist you with your return and exchange. I have emailed return instructions to ******************** for your convenience.
If you need any further assistance with the return process, please dont hesitate to let me knowId be happy to help.
Please look out for an email from ******** at Shopthesoho.
We truly appreciate your business and are committed to making this exchange smooth and seamless for you.
Best regards,
********Review fromRebecca W
Date: 12/24/2024
1 starRebecca W
Date: 12/24/2024
Slow to ship! Slow to respond for customer service! I placed an order on Dec 12 because the website said it would arrive by Christmas if place before Dec 14th. My order took FOREVER to ship. I followed up with customer service a couple times and they waited until Christmas eve to tell me that my order would NOT arrive in time because my order was not placed by Dec 11th (which is NOT what the website read). Seems like a small company that can't keep up. Highly disappointing when ordering for a timely event. I will not be shopping here again.Gameday Couture LLC
Date: 12/25/2024
Hello *******
We are extremely sorry for the confusion about shipping cutoffs and delays.
Hello *******,
Order # *******
Order Date: 12/12/24
Happy Holidays!!The cutoff date to receive your order by Christmas was 12/11/2024. For full transparency, it is unlikely that your order will arrive by then.
*********************************************************************************************************************************
Please feel free to reach out if you have any other questions or need further assistance.********
Hi *******:
Hope you're having a great day! Thank you for reaching out to Gameday Couture.
Weve issued you a refund of $8.00 for shipping.
Please wait 3 to 5 business days for the refund to reflect on your original payment method.
Let me know if you need further assistance.
MarcellaReview fromC. H.
Date: 12/24/2024
1 starC. H.
Date: 12/24/2024
Made an order on November 30th for a Christmas present. It was shipped outon December 7th, but **** didnt actually receive item until December 14th. It is now December 23rd. No movement on the order. I have emailed them 3 times now. Automatic response saying they will get back to me in ***** hours. Emailed on December 17, December 19, and December 23. Not a peep. I just want my money back.Gameday Couture LLC
Date: 12/25/2024
We have replied to her messages and have not heard back from the customer. Here package has shipped and will be delivered December 30th.
Dear Cheyenne
Order number: 6690164
I hope this message finds you well.
We wanted to let you know that due to the holiday order rush, we are experiencing some shipping delays. Unfortunately, this means we may not be able to fulfill all orders within the originally quoted time frame.
We sincerely apologize for this inconvenience and want to make things right. As a token of our appreciation for your patience, we have applied an additional 30% discount to your order.
The refund of $30.66 has already been processed, and you should see the adjustment reflected on your original payment method within 5-7 business days.
Once your order has been processed and shipped, you will receive an email notification with tracking information.
Tracking Number: USPS
92346903257602541400322593
Copy Add to Informed Delivery
Expected Delivery by
Monday30 December2024by
9:00pm
Thank you for your understanding and continued support during this busy season.
If you have any questions or need further assistance, please dont hesitate to reach out to us directly at ***********************************.
Wishing you a joyful and peaceful holiday season!
Marcella
GAMEDAY/SOHOC. H.
Date: 01/02/2025
I did receive the package. I did not receive the refund.Review fromJennifer G
Date: 12/22/2024
1 starJennifer G
Date: 12/22/2024
Made an order 11/28, still have not received it. Its 12/22. **************** only reply in round about ways with no resolution to the issues. Worst experience ever.Gameday Couture LLC
Date: 12/24/2024
Hi ********,
Thank you for getting in touch with Gameday Couture. I hope all is well. Please know that we appreciate your recent purchase.
The good news is your package is on its way! Estimated Time of Arrival
December 23, 2024.
Here is your tracking number: 6101161200316584
You may use this LINK for your reference .
Please don't hesitate to get in touch with us if you have further needs. Hope this helps!
****
GAMEDAY COUTURE/SOHOHi ******** ,
Happy Holidays!!
We wanted to let you know that due to the holiday order rush, we are experiencing some shipping delays. Unfortunately, this means we may not be able to fulfill all orders within the originally quoted time frame.
We sincerely apologize for this inconvenience and want to make things right. As a token of our appreciation for your patience, we have issued you a refund of $113.41 for your order.
Please wait 3 to 5 business days for the refund to reflect on your original payment method.
Let me know if you need further assistance.
********Review fromHeather T
Date: 12/19/2024
1 starHeather T
Date: 12/19/2024
Sent me the wrong product, I ordered a $70 rhinestone shirt and received a plain cheaply made tshirt. When I reached out they said theyd send the correct item but never did. Its been three weeks and they have not responded to a follow up email. **************** is nonexistent.Gameday Couture LLC
Date: 12/21/2024
Hello *******,
Im sorry to hear you didnt receive your replacement order. After researching this issue, I found that **** has marked the package as delivered.
Here are the details of your replacement order for the following item:
Clemson Tigers On The Ball Mini Rhinestone Short Sleeve Classic Tee (Size XXL / Grey).
We sent an email with tracking information on December 5, 2024, to your email address: *****************************.
Here is the tracking information for your replacement:
Carrier: USPS
Tracking Number: 92612903257602541475316295
UPS Tracking Number: 1Z0R9112YN37693417
Delivery Date: Tuesday, December 10 at 2:46 P.M.
Location: Mailbox
If you are unable to locate the package, we recommend checking with your local *********** or confirming with neighbors to see if it was delivered to the correct address. Please let me know if you need further assistance, and Id be happy to help.
Thank you for reaching out, and I sincerely apologize for any inconvenience this may have caused.
Warm regards,
********Gameday Couture LLC
Date: 12/21/2024
Hello *******,
Im sorry to hear you didnt receive your replacement order. After researching this issue, I found that **** has marked the package as delivered.
Here are the details of your replacement order for the following item:
Clemson Tigers On The Ball Mini Rhinestone Short Sleeve Classic Tee (Size XXL / Grey).
We sent an email with tracking information on December 5, 2024, to your email address: *****************************.
Here is the tracking information for your replacement:
Carrier: USPS
Tracking Number: 92612903257602541475316295
UPS Tracking Number: 1Z0R9112YN37693417
Delivery Date: Tuesday, December 10 at 2:46 P.M.
Location: Mailbox
If you are unable to locate the package, we recommend checking with your local *********** or confirming with neighbors to see if it was delivered to the correct address. Please let me know if you need further assistance, and Id be happy to help.
Thank you for reaching out, and I sincerely apologize for any inconvenience this may have caused.
Warm regards,
********Review fromSara H
Date: 12/18/2024
1 starSara H
Date: 12/18/2024
Ordered in October and received a shipping email but nothing has ever been shipped. Have emailed the company 3 times requesting a refund and have never received a single response from the company. I will make sure that my entire social media following knows this business is a scam and theyve stolen $70 from me and have terrible customer support.Gameday Couture LLC
Date: 12/19/2024
Hello ****:
Thank you for your feedback and I am sorry that your order has been lost in transit. I left a voice message letting you know that we have refunded you for this time.
A refund of $83.04 has been credited to your original payment. This could take 5 to 7 business day to reflect on your account.
I have send a follow up email with this information along with some other relevant information.
Thank you for continuing to support our business.
Happy Holiday
Marcella
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