Complaints

This profile includes complaints for Eucalyptus Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eucalyptus Real Estate

  Oklahoma City, OK 73108-1823

• 

  Cedarbrooke Apartments

  8406 E Harry St Wichita, KS 67207-4641

• 

  Barclay Square Apartments, LLC

  550 W Central Ave Wichita, KS 67203-4242

• 

  Quinton Point Apartments

  2316 Wildcat Ln Junction City, KS 66441-8663

• 

  Quinton Point Apartments

  2316 Wildcat Ln Junction City, KS 66441-8663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   

  Complaint: ********

  
  

  I am rejecting this response because:

  On 2/19/24 maintainence came to house and took photos of damage showed all areas to him, he came back on 2/21/24 and added caulking and weather stripping and put 9 screws in door frame, he ripped off the window screen and just left it like that. The door screen has never been replaced. I was told at move in that the window and door screen itself would be replaced the very next day but to go ahead and move in, the one time in month of move in that maintainence did come they were shown bathtub faucet at the time and was told that it was a 3 k*** faucet and he would have to go in the wall to replace it, and made a side comment that management would never approve it. but no attempt was made to do so. k*** for oven was supposed to be delivered prior to Thanksgiving, the lower door k*** was damaged, key did not lock at all and also supposed to be replaced. The move in paper referenced reflects these issues I have kept a copy of the original document and had returned the form via mail slot at office within 24 hours as requested notating the additional issues. I reject any comments implying cause of any damage. Maintainence even told me this is the old building when foundation issues such as splits in main doorway and closet doorways as well as cracks in walls which have all developed since move in and a shifting/cracking in floor were pointed out to them. I am understanding about it being an old building and do not wish to break my lease only asked to be moved into a different unit with less issues, even a larger one with a higher rent. But was told I would have to break lease and reapply after move out. The offers stated that they said I rejected were never stated. 

  Sincerely,

  
  

  ***************************

  f i had to pay more for a 1 bedroom. she told me I would have to move out breaking my lease and then she could see if I qualify to rent. I do not wish to break my lease I would just like to know that my family is safe and the other problems handled as well. I am sending photos showing the tub faucet, the crack/gap in doorframe that have gotten wider since move in and caused my door to be unsecured to the point it won't lock securely

  Business Response

  Date: 02/21/2024

  I have spoken with manager and these issues were not there at the time of move in.  We do not move tenants in with these issues. We have the tenant fill out a move in form that states the condition of unit.  That was a new faucet in bathroom, we have receipts proving this dated before they moved in.  The holes that are shown in picture are from previous storm door, which manager offered to fill and repaint for cosmetic concern to tenant, and they refused, tenant is demanding a new front door and new storm door which is working properly.  There is a small gap that manager offered to use weather stripping.  The broken window glass was not there at time of move in either, but since maintenance went out a new glass has been ordered.   This tenant is in process of being filed upon for non-payment.  

  Business Response

  Date: 03/01/2024

  The manager has tried numerous times to communicate with tenant the only thing they "notified" manager about was drip pans, and it wasn't even her, it was the guy who lives with her. Maintenance was not able to do much last week since, his words "they have a mess and it's hard to walk around everything on the floor and the child is unattended to where he will not get into the tools or the area where he is working, please let them know''. Manager called her last week and till this day she will not answer calls, in regard to the tub faucet that was not damaged at the time of move in and will be charged, which at this point they haven't even paid their rent yet. The storm door does not need to be replaced, it functions properly and it locks properly as well, the only thing she did not have was a storm door closer which has been installed. It would not make any sense for management "not to approve" maintenance to fix a tub faucet.  Manager was never made aware of any of these issues she is stating. Manager  has attempted to communicate with her several times since this issue raised but not once has she answered nor called me nor stopped in office.   This tenant has refused to pay rent and is now set for trial. 

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: yes they have sent pest control out here but they only put down bait NUMEROUS TIMES and these things are still running through the apartment. I do not feel like Im being listened to at all by any body because while on paper and on the phone it seems like theyre are doing their part, why havent they looked behind the fridge or the stove or any where else in the apartment for that matter? Ive sent in pictures of what Ive cleaned up here and the mice that were in my apartment and theres currently mouse droppings on top of my refrigerator. I do not see how thats deemed livable.  Im not trying to be rude but it doesnt even sound like anything Im saying is being taken into consideration and Id like someone to come out here and inspect my apartment if possible because no. This isnt right and again I was charged before I was even filed on. That makes no sense either. Regardless, the fee was put on my account BEFORE THEY FILED ON ME. The message says IF YOU ARE FILED ON A $200 REINSTATEMENT FEE WILL BE ADDED TO YOUR ACCOUNT. How can they put a fee on my account A DAY BEFORE they even file on me.. this is INSANE. I reject the business decision.
  
  Sincerely,
  
  Ty'erra *****ut i was getting my 1st check January 19th and i also told the office manager about this in an email which i do have proof of as well. they stated in previous messages sent out to the community through the active building app, that IF we were filed on a $200 reinstatement fee would be added to our account. they added the $200 on my account on *******************************'s birthday which is federal holiday. ***********************, the office manager, stated that corporate does not consider his birthday a holiday and they still had to work. the courts are not open on a holiday and they did not file on me until January 16th. they also added late fee's to my reinstatement fee and i do not see in my lease where it says late ***'s would be added to a reinstatement fee at all. i am not able to upload videos of the mice droppings it is saying the megabits are too large but i can send them through email!

  Business Response

  Date: 02/05/2024

  I have spoken to the manager, and she has sent pest control out numerous times as well as maintenance to look for any holes, they have sealed everything possible except for the hot water heater area which involves the drip pan.  The manager had ordered the wrong pan for that particular hot water heater and will be in this week.  Once that comes in maintenance will pull the tank and seal up all holes around the area and replace sheetrock, paint and reinstall water heater.   The manager had complied with the city inspector and was deemed livable and closed case.    

  Addressing the reinstalment fee, rent is due by the 5th of each month regardless of when tenant receives a check.  That is standard throughout all of our properties and is on the lease that tenant signs. When tenants are late, they are filed on regardless of federal holiday. The paperwork was drawn up on the 15th, our attorney filed the very next day at courthouse.  The tenant ended up paying her rent in full with the reinstatement fee by the 30th, the day before her trial date. 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at ******************************** in *******, **. We just had our bathroom tile fixed that should have been done way before, ever since it was fixed I have been in and out of the hospital due to being sick. The guy that came in took off the floor boarding, we noticed black mold on the back. I contacted management and all they did was send someone over with bleach, they said they will have her look around, after I nearly begged for them to inspect the entire apartment, since the black mold wasnt found until the floor lining was off, I was concerned what is under the floor and everything else. The management still has not helped, I have been searching for someone to help me. I am sick, and have been due to the black mold.

  Business Response

  Date: 01/31/2024

  I have contacted the mold inspection group that we use for all of our inspections.  They are scheduled to go inspect **************************** unit this Friday February 2nd at 12:30. 

  They will also do an air sample for mold.  

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without heat for 3 days. We have also been without electricity for 3 days. Our apartment is covered in mold and mildew that was covered up by layers of paint in our bathtub. The black mold all throughout the apartment is causing a asthma flare up and making me very sick. We had been left without air conditioning for two weeks during the summer. I am filing this complaint because I cant live in my apartment if they dont at least fix it or let me break my lease freely. I would also like to add that I was paying 200+ A month for 5 months for my electric bill because it was leaking and they would not send someone to fix it. The wood fixtures in the apartment are also rotting.

  Business Response

  Date: 02/05/2024

  We have looked into this complaint for *************** and yes, she was without electricity as well as others due to the inclement weather conditions in our area.  We got to it as soon as we could.   The manager has explained to tenant that the bathtub can be repainted but will need to be unused for at least 2 days to dry properly, tenant doesn't want to comply with those instructions. 

  We have scheduled a mold inspector which will be there today to do air quality as well as looking for mold in the said apartment.  

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because:

  happened to go into our case listed above and noticed there was a response however I didnt receive an email. In any case, I am fine with the resolution (even though we have pictures too to show there isnt dog hair) but I want to make clear that we have NOT YET received the initial $71 refund. Business needs to send the entire refund that they mentioned to the associated ******* address. Please notify. Thank you

   

  
  
  Sincerely,
  
  *************************

  be cleaned out (there were some cleaning supplies that remained that would be out by the time she left the apartment), this was July 28, 2022. The walk out paperwork was completed on 14 August 2023 but not provided to us until 8 September 2023 with a deposit return of $71 (return still has not been received). We questioned the charges, an extra pet charge even though pet deposit was paid, was an additional $125. Insufficient Notice Charge - the date thing above was $154??? And a vacuuming fee of $50 stating that there was still dog hair on the carpet, which is not true because the carpets were shampooed by a professional and we took pictures. And she accidentally left a bottle in the fridge in which they charged $50 to remove. I have left several messages at the Corporate number that *** provided, that was 14 Sept 2023. Still no communication. I would like the deposit returned so that we can say good bye to this company.

  Business Response

  Date: 12/18/2023

  As to ******************** complaint, we have her signed statement dated less than 30 days' notice to vacate.  Now, we are willing to drop half of the Insufficient Notice Charge due to our manager verbally telling **************** that she can leave early, according to the lease agreement signed at the time of move in tenant is to provide written 30 day notice to vacate, which the manager does not have authority to change policy.  As for the charge of items left in fridge and dog hair left on carpet we have pictures from move out that clearly show clumps of hair and the items.  We are willing to drop those charges from $100 to $25. The pet rent is a payment each month to have a pet.  The nonrefundable $125 pet deposit,  is just that. 

  New FAS is attached.  It shows $229 due to the original $71 refund.
   We will send out refund check  for $158.00 to the ******* address that the previous $71 was sent to. 

   

  .

  
  T

  
  

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eucalyptus took over our apartment complex at ************ in ************* **. They put 3 day vacate notices on everyones door and misplaced payments. One happen to be my check from section 8. That was not my problem. My part was only ******. My case worker even sent them the check number. We get all that fixed which should of left a so called ***** late fee balance carried over to October. Which would be *******. Minus 537 section 8 part and would be left with ****** for October. Was told I could use flex pay any my account would be resolved to the right balance. I paid 490 through flex pay and it said rent was paid. I checked my balance and it still said ****** thats not even my part of rent. Mind you I have to move because they gave me the run around with section 8 which gave us 30 days to find a new place. We had no hot water for 30 days and still no A/C. ALL I get is email saying they will look into it. I owe nothing to Fountaingate and have been a great tenant hardly ever late on payments. We are moving and I just want my balance resolved. I paid my part on everything.

  Business Response

  Date: 10/30/2023

  We apologize for the confusion on Ms. ******* account.  What has happened, was that her section 8 payment went to the previous owner's portal.  We have located the payment and been in contact with them. So, as far ledger it is reflecting a zero balance.  As to the hot water, that was before we took over.  We purchased the property, knowing that there are major issues, and we are working on them as quickly as possible.  

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: I have requested numerous orders for pest control to come out and the most recent was on oct 12th. They did not show up once again and no apology or explanation once again. We are now infested with roaches thanks to the office not doing their job. And for the tenant up above I only went up there twice and it was after the office told us to try talking to them first which did not work. The office stated they cant kick them out with a 4yr old up there. I am not asking them to kick them out but to talk to them about disturbing other tenants and/or at least offering us to move to a differ apt. There was no banging on the ceiling after the 1st week due to that not stopping the issue. The office has not even spoke to them about the issue and I offered the office to come in the apt and see if any damage was done, which there is none. This is totally unacceptable and regardless of the excuses, landlords only have 14days to take care of any work orders or the tenant has the right to withhold rent. This office has had 3 managers since I have moved in and every one of them has not come out to spray even though they stated they would do a work order for us. If you need documentation I have it

  
  Sincerely,
  
  *******************

  day. I have told office 2 times now and they look at me like I am ******** and state that they cant do anything. So out of frustration I knocked on their door again last week and within two hours I get a ***** day compliance due to harassing a tenant. Also they stated I damaged the apt. So I go down to the office once again and asked them why I received the notice when they are the ones disturbing us non stop everyday. Why they did not receive a notice from the beginning for disturbing us daily I am not sure but this is so frustrating because we have to sit here everyday of the week and put up with the constant banging dropping and running above us. (with roaches) disgusting...and we get a notice of harassment. The office has had 3 differ mgrs since i have lived there. To top it off the building next to us had a murder last month. Way to many issues when the first 6months was great the last year and a half has been totally unacceptable for a business to treat their tenants like trash.

  Business Response

  Date: 10/27/2023

   

  I'm sorry that this tenant feels this way, but we are working on replacing screen doors, unable to order frames that fit this screen door because they are no longer made. Trying to resolve this issue with other options. 

  If tenants are having issues with pests, they have to turn in work orders, in which each property has monthly pest control, that each tenant receives whether they are home or not. 

  The Manager has said that the tenant above them they are referring to showed me a video where you can hear them hitting their ceiling after I have told them to not do this. He has gone up to her apartment several times, The last incident which he did receive a lease Violation for he was so loud the neighbor across from her opened her door to make sure everything was okay. She showed me a video of him yelling at her while standing on the stairs.

   

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************one and email), and never get a response. Only on 9/24 was I told they recharged the unit. Nobody has checked inside, nobody follows up with me. I have myself and a pet and it is too hot to have this keep happening when it could have been fixed the first time.

  Business Response

  Date: 10/06/2023

  As of today, the **** has been fixed and tenant signed off on it.  As for lack of answering telephones, our office is short staffed, and they are doing the best they can with being limited to extra employees.  

   

  Thank you

• Initial Complaint

  Date:09/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave notice to vacate on 07/01/2023 I contacted the apartment manager about bed bugs on about 07/16/2023 I rent furniture from Cort furniture rental company, my lease apartment expired at the end of June, before I became aware of the bed bugs issue, I gave notice to the building manager that I was going to vacate the apartment, I scheduled a furniture pick-up for Cort furniture. Cort will not pick-up the rented furniture until the apartment is fumigated. I immediately informed the apartment manager of this fact I was told fumigation would be scheduled for 08/04/2023 however on that date the fumigation did not take place, I was late told that fumigation was rescheduled for about August ***** but on this date, when I went to the management office to verify that my apartment had been fumigated I was told that the contractor bypassed my apartment, no explanation was given as to why this was the case, so the manager stated that fumigation of my apartment would be rescheduled for 08/31/2023 however on that date, when I went to the manager office to verify that fumigation would indeed be take place, on that date, the apartment was not fumigated, from 07/16/2023 until 08.31/2023 I requested pest control services I did not get a notice to prep my apartment for pest control service scheduled for 09/06/2023 I did not receive notice to prep the apartment until 09/02/2023 forget to remove on item from the closet service canceled I was told I would have to wait for service for October, pest control service was not offered for 7 weeks after they were notified of the issue as a result of the failure of the building for provide timely fumigation of my apartment I was forced to continue to pay rent in an uninhabitable apartment for 3 extra months $ ***** and pay for Cort rental furniture for 3 extra months $ ******** in addition to this I am forced to buy-out the furniture lease for $ ******** the apartment is not habitable I filed a HUD complaint for housing discrimination

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because:

  I never claimed to be charged a late fee. I claimed that multiple times I was threatened with eviction during my last month of living there, in spite of taking care of things in a compliant manner. 

  I'm glad to hear you are changing managers, but the problem is deeper than that. You need to put a process in place to make sure this does not happen to the next innocent person. 

  Also, as I paid a $1300 lease cancellation fee and was still threatened with eviction, I would like this money, as well as my initial deposit returned. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/07/2023

  First of all, I want to apologize for the miscommunication between ****************** and our previous manager.  There were many issues with her, and she no longer is working at this property.   With that said, our records indicate that the tenant has moved out with a zero balance, no late fees were ever applied. 

  Customer Answer

  Date: 09/11/2023

  This is completely unbelievable!! After all of their response to this complaint, they send me this bill for a lease cancellation fee!! They acknowledged I had paid the lease cancellation fee!!