Complaints

This profile includes complaints for Eucalyptus Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Eucalyptus Real Estate

  Oklahoma City, OK 73108-1823

• 

  Parkview Apartments

  1533 Merchant St E1 Emporia, KS 66801-6704

• 

  Crown Point Apartments, LLC

  3711 SW Park South Ct Topeka, KS 66609-1316

• 

  Barclay Square Apartments, LLC

  550 W Central Ave Wichita, KS 67203-4242

• 

  Crown Point Apartments, LLC

  3711 SW Park South Ct Topeka, KS 66609-1316

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ********************************** apartment complex in apartment #****. I placed a service request online on 7-13-2023 reference # *****-1 for A/C not cooling properly. I was told initially by HVAC on 7-20-2023 that the problem could be electrical. On 7-21-2023 HVAC and an electrician came by my apartment to fix the A/C but the A/C went out again later that day after being allegedly fixed. I call the office and HVAC came by again on 7-24-2023 and told me he has to order a part for the roof in order for the A/C to cool properly. I call the office to let them know and they sent a maintenance worker to replace the air filter. On 7-26-2023 the apartment complex email me stating service completed, but my apartment still does not have A/C and at times is over 85 degrees Fahrenheit. It seems there is a miss communication between office staff and HVAC. My service request should NOT have been completed and after 2 weeks with no A/C I am very disappointed with the apartment complex. I hope the problem can be resolve soon. I will also be contacting HUD to file a complaint and possibly contacting a lawyer. I have included three images of my thermostat taken on 7-13-2023, 7-18-2023, and 7-26-2023

  Business Response

  Date: 08/02/2023

   HVAC come out and noticed it was out of freon, filled it up. Then it stopped cooling again, HVAC came back out and checked unit, noticed all that freon was gone. He ordered a new unit.  The unit was ordered that day and a crane was scheduled on the 31st ,  was installed.  HVAC went out to check on it on Monday the 1st and unit working fine.  Problem resolved. 

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a lease cancellation notice that I would be moving out at the end of July. I agreed to pay the two month cancellation fee by the end of July. I am current with July rent.I am not past due.I continually receive threatening messages from the property that I will be evicted, or that they will enter my apartment. This is in spite of the fact that I have discussed the matter with them two times on the phone, two times in person, and sent two emails.This is illegal. My account is not past due.This business is completely incompetent, and needs new management ASAP.

  Business Response

  Date: 08/07/2023

  First of all, I want to apologize for the miscommunication between ****************** and our previous manager.  There were many issues with her, and she no longer is working at this property.   With that said, our records indicate that the tenant has moved out with a zero balance, no late fees were ever applied. 

  Customer Answer

  Date: 08/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I never claimed to be charged a late fee. I claimed that multiple times I was threatened with eviction during my last month of living there, in spite of taking care of things in a compliant manner. 

  I'm glad to hear you are changing managers, but the problem is deeper than that. You need to put a process in place to make sure this does not happen to the next innocent person. 

  Also, as I paid a $1300 lease cancellation fee and was still threatened with eviction, I would like this money, as well as my initial deposit returned. 

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/11/2023

  This is completely unbelievable!! After all of their response to this complaint, they send me this bill for a lease cancellation fee!! They acknowledged I had paid the lease cancellation fee!!

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  moved in to *************************** apts in ******* ** in October of 2022 and became ill November of 2022, and remained ill to current July 11 2023. I live in a bottom unit and in January 2023 my celling in the hall way caved in and I discovered the black mold, requested a different unit but was denied by ****- manager. illness continued, memory loss issues, muscle aches and pains and was diagnosed with polycythemia. a few weeks ago my upstairs neighbor had a leak in her ac unit and I started becoming ill again, swelling of limbs ect, it prompted it to look in my ac unit and nothing but black mold in, under above and in my ventilation system Ive lost 2 jobs in 3 months due to illness and memory loss. I was finally offered a new unit 6/28/2023 but was told it would take 2 weeks move in on July 14th 2023/ had to seek rental assistance because of job loss and **** refused to sign the paper stating I would reside there the next 30 days on 7/11/2023. I gave a 30 day notice to break lease today 7/11/2023 with uninhabitable living conditions, with hoping of no repercussions of an evection and sued for remainder of months in lease 7/2023-3/24- -- would like refund of all months paid oct 2022 to current 6/30/2023 as well as pain and suffering, medical bills. and a life long blood disease that can lead to leukemia. ********************* need to take responsibility for the disparity of these apartments.

  Business Response

  Date: 07/17/2023

  We have looked into her issues, we already resolved them but she is not happy. I told her that she was able to break her lease and move out or we could transfer her to a different unit. She agreed that she did not want to break her lease and would transfer to a new unit on 7/14/23. ( I have documentation she signed stating this). She then continued to come back to the office before 7/14/23 to check on the status of the apartment. On 7/11/23 the tenant came into my office and asked which unit she would be getting and I told her N-07, she then claimed that she did not want that unit because it also had mold. ( She has never seen N-07).  The tenant claimed that she had talked to people and knew it had mold. The same day we were contacted by the center of hope wanting us to sign a paper stating we would not evict her but the payment they were sending was not the full amount, i informed them we do not sign those and have not had a problem with them not sending the payment. The tenant then came into the office because I didn't sign it and continued to scream and curse at us. She then stated that she was submitting her 30 days notice and leaving but does not want to get charged for anything and also does not want to be evicted. She came by today and apologized to **** and said that she would now like to see N-07 but still can't pay. an Hvac technician (*****************) was sent to her unit yesterday and no leak was found again. 
  

  These are the notes from the manager.  Sounds like the issue was handled. 

   

  Customer Answer

  Date: 07/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:Magnoliawoods)****, refused to sign stating I'd be here for another 30 days to center of hope, lease is up March ****, spoke with office lady today 7/18/2023 and begged for them to work with me today 7/18/2023 and they filed eviction 30mins later, I gave notice of the black mold in ,above and below my ac unit,6/28/2023 and jan 2022, this is a major health hazard, it has caused me 2 job losses in a matter of 3 months because of the memory issues, body pains and aches  and complications from polycythemia from mold exposure,(can lead to leukemia)have begged to be let out of my lease, I was charged 7/18/2023 for a reinstatement fee.. no eviction notice had yet to be served, I did not demand to a 30 day notice to vacate for inhabitable conditions in HVAC system BLACK MOLD on 7/11/2023 to be signed, this property needs to be held accountable for a major life event(illness) lost wages and inhabitable conditions, I have worked with ******************************* and *************************** (city council)to get Black mold in to city ordinances for the ***************, **. All I've asked for is to be let out of my lease with no repercussions, *************************** is well known for the highest rate of evictions for the *************** despite inhabitable conditions.
  Warranty of Habitability in ******. In ******, a landlord's obligation for providing a habitable living  by KS Stat. 58-2553. implied warranty of habitability,  The Black mold has only been covered up not fixed. I requested testing, and was refused. Mold is also under my carpet in bdrm/foundation leak. I have everything documented, and hope for a good outcome at eviction court. All I've asked for is the bare minimum of a clean, healthy home. Already have an F rating not like is going to hurt there reputation that much.
  Sincerely 
  
  *************************
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told earlier this year that I was required to have renters insurance as part of my lease agreement. I was told I would be charged an additional $13.00 per month for each month for every month for renters insurance. I told the property manager that I had renters insurance with the required $100,000 coverage for property damage. I emailed my my proof of insurance to the email provided to me by the property manager. I did not get a response from Eucalyptus Real Estate. I was continued to be charged the $13.00 dollars for the past 4 months. I was told by the new property manager that an additional damage $13.00 charge would be tacked on to my rent that was not part of the original renters insurance policy. It seems like the landlord is trying to have it's tenants pay for it's property insurance by passing on the charge to it's tenants. I want all the insurance charges refunded back to me and taken off my rent ASAP!

  Business Response

  Date: 07/14/2023

  ************* ********************** submitted is for his personal belongings.  ************* we require is for property damage.  He could add that onto his current policy if he chooses too. And submit it through our website  **********************************************************; Tenants are told up front this is a requirement for our properties to be protected from any damage that *** occur from tenant. 

  I have attached a template that our some of our properties are using to educate tenants on the insurance and the reason we do this. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment from ************ apartments on 6/10/2022. I paid up front for the entire year $8,388 which is the total they gave me for a years lease at $699/ no plus $300 security deposit. Because of the gross conditions of the apartment ( cockroaches, mold, no closet doors, shower head falling out of the wall, disgusting smelling hallways, door handle to outside building hanging on barely, lights in the hall burnt out, closest dumpster was 1/2 mile away, boards missing if patio) I only stayed until 4/01/23. I put in the 30 day notice on March 16th. I have the lease of the new apartment proving I moved 4/01/23. Because if their ridiculous move out list of things to do to get your deposit back I Kept the keys until 4/15/23 to fulfill the move out requirements even hiring a professional company to shampoo the carpets. The apartment was better when I left then it was I moved in. When u turned the keys in the lady said it would be 2 weeks before she could do the exit walk thru. Fine..waited 2 weeks and called the office. I talked to April a new employee who was taking things over. So I explained to her and she said she would do the walk thru on the Friday. So I called and called and called with no call back. Finally my mom goes in the office and demands a walk thru and ***** does the walk thru, 2 months after I move out.!during that she notices a blind missing some rungs and says thats a $50 charge . Back at the office she shows my mom paperwork showing that the previous employees messed up and only charged her for 11 months of the lease. Well thats on them, not me. I paid for a years lease I thought figuring these people could do their job correctly. Besides I moved out a month early but was t expecting any monys except my security deposit back. ***** agreed and said she would send it to her boss at eucalyptus real estate to cut the check. Well after waiting another month and a half I get a letter stating I owe $239 instead of getting my deposit back.

  Business Response

  Date: 07/19/2023

  As per ************** lease which she signed stating that the first month rent was prorated at $489.30.  She did not include that in her $8388.00 when she paid ahead.  Also, she broke the lease by moving out early, her date was until 6/30/23, which in the agreement she signed, states that if you break your lease, we have the legal right to charge you two months' rent, which I have highlighted on the attached lease agreement.  Now, we have went back through and since the apartment was leased out August 12th, we have made adjustments to her balance.  With the charge for blinds and the deductions we are crediting ************** a check for $203.40.  It will be mailed to the address she gave when she moved out:  

  ***********************

  ***************************************** 214

  ******, **  6614-3487

   

   

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put my 30 day notice into this apartment complex with my last day being April 30th I get a notice saying they are charging me for removing furniture from the apartment ***************************************************************************************************************************** my new home which I moved before my last day April 30th this complex states they took pictures of my apartment on my given last day to move out not the following day but LAST DAY they are also trying to charge me for changing the locks when I turned my keys in to the office

  Business Response

  Date: 06/29/2023

  We have pulled records from ******************** move out, dated 4/30/23.  I have attached the move out packet as well as photographs of the condition and the property left behind dated 5/5/23.  Our fees are correct. 

  Customer Answer

  Date: 06/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I put in my 30 day notice to vacate property which provided me until the end of the day 4/30 to vacate I spoke with this property who advised pictures of property was taken on 4/30 I returned my keys to the apartment complex that is not my responsibility for them to not lose them also the furniture they are advising I left I have so where did they move it to? I provided documents of the furniture I have in my possession the only thing I would be responsible for is the carpets/cleaning and whatever Touch up this complex is stating they had to do and the blinds I do not owe for removing furniture when I removed the furniture within the time frame I was given I do not owe for changing the locks because this complex can not keep up with keys as they are returned

  Sincerely,
  
  *************************

  Business Response

  Date: 07/06/2023

  This tenant is claiming that our manager, which is the only one that would go and do the walk through came in and took pictures of what was left while she took a load to her new apartment.  This tenant moved out on a Sunday, which our manager does not work on Sundays.  The pictures were taken the following week after the said tenant was supposed to be completely out by the end of the month. 

   

  Customer Answer

  Date: 07/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:I specifically reached out to the property manager who stated the pictures were took and dated 4/30 I had until END OF DAY 4/30 to move out and was out by 4/30 now if they took pictures before my move was completed on 4/30 I am not responsible as I had until end of day 4/30 to be moved and the property manager stated herself when I spoke to her pictures were taken 4/30 and the property she advised was in the picture I have in my possession and had in my possession before 4/30 so I would like to request the picture and time stamp on the photo yes I will be paying for carpet cleaning,cleaning in the apartment paint and blinds but I will not be responsible for moving furniture that I moved out myself by the end of the day 4/30 and keys I returned to the office staff so I will be requesting the pictures and time stamp on the pictures 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/30/2023 Violated law regarding Landlord and Tenant Legal per not regarding the compliant ****ling Laws using false and non-compliant documentation for Landlord and Tenant documentation.Violation of Interstate ****ing laws Not complaint with MasterCard Rules and regulations yet thinking Eviction as defined in Lease Agreement and ******** Law does not require such provision Citibank rejected the representment because merchant Solare apartments changed the dollar.Defamation of character by apartment complex manager that was to have been filed in the Eviction hearing of the April accusation of non-compliance with rent requirements is not provable. What was written in the specific filing documentation regarding the no payment reason for eviction was specifically written by and stating the apartment manager can take steps to lead to eviction though not provable. The Notification found on the apartment door shows the inconsistent terms and conditions later seen on the Eviction file to be presented to the non-help court appearance. The handwritten agreement for terms and instructions gave inconsistent definitions of terms and conditions that are questioned as being offered to replace what was already filed having a timeline to enable me to comply with the reworded and different agreement that was formal eviction filed.The provable transactions shown in the **** of America confirms both duplicate billing of transaction processed 01/06/2023 and the second transaction duplicated on 01/10/2013. Denial of such transacting by the apartment complex is seen differently and proven transaction is online. Policy and procedures regarding the Mastercard Transaction rights of the Cardholder have been ignored by the apartment processing business and any handling by the defendent is proven to have never occured on BofA, Mastercard and RealPage platform systems.

  Business Response

  Date: 06/16/2023

  Attached is a bill that shows a credit and debit where **** was not paid.  Also, there we have a judgement from District Court Judge where tenant appears and agrees to pay.  

  Tenant was also charged with ****** ********** charges for inappropriate behavior to our property manager and has since been evicted. 

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had nothing but issues with this place. For starters before you move in they show you this pretty nice apartment that they say will be yours once you sign the lease. Then they take over a month to get the apartment move in ready. Then they have you come in and sign the lease and little do you know they moved which apartment youre getting. They have done this to multiple tenants. Then you have to put in requests to get these things fixed, which they pretty much refuse to do. A big one was that out A/C didnt work and we had a work order in for it for over a month. And they kept saying they theyre sending someone out, which they were lying about. So me and my girlfriend had sit in an 80+ apartment hoping that they will be out soon. Then we needed our carpets cleaned from the previous tenant. Which is supposed to be done on move out per the lease. And they said they would have someone out soon. The person comes and doesnt even knock on the door and just leave. Then today (the day Im submitting this) they said they would have someone out at 1-1:30. So I got up 4 hours earlier than I usually do for work to clear out the bedrooms so the carpets could be cleaned and nobody ever came out. The people running this place need to be fired or fined for making people live in unsafe and/or hostile living conditions. This is absolutely ridiculous. When you try to call the office about a complaint or something not getting done like they said they would. They yell at you and gaslight you into making it your problem and they arent the ones at fault. In all honesty this place just needs shut down.

  Business Response

  Date: 05/30/2023

  We have sent over our vinyl installer to fix their floor and they wouldn't open the door.  ****** has come to the office multiple times cursing at manager even while he's on the phone.  He asked her to wait outside until he finishes his call, she refused continued to be disruptive and disrespectful.  That's when manager asked her to leave.  Regarding the shampoo we don't have a person on site that does that, we have to schedule that with corporate, which has been done and they will be there tomorrow. 

  Customer Answer

  Date: 05/31/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  For starters there was no refusal of letting someone in for vinyl. We were expecting to have our carpets cleaned WHICH NEVER HAPPENED. And wake up to a phone call about someone coming over to measure for vinyl which wasnt asked for. So we made a call as we are clearly upset. Then the manager refuses to let us talk and is very disrespectful then just hangs up. So of course she goes down to the office to talk to the disrespectful manager. Who is just taking a personal call on speaker phone for everyone to hear. So she sits in the office waiting to talk to the manager. He asks her to leave she called him an a** and he called her an a** The only way we are able to get anything done is by getting ahold of the owner of Eucalyptus directly. Once that happened the manager completely changed his attitude and is now trying to get stuff done. This still doesnt excuse everything else. We were literally sweating our ***** off for a month while they screwed around waiting to fix our A/C. My girlfriend and dog were both getting very sick from the heat. I would like a month of rent free for this. There is no excuse for making your tenants live in unsafe apartments that arent up to par. It was literally around 85 in the house at all times. If youre trying to kill your tenants with heat exhaustion then youre succeeding.Then you had the audacity to ask if we had the portable A/C unit over a week after it got fixed. Which you never offered in the first place. There is absolutely no excuse for everything weve had to deal with. I dont pay over $800 a month to suffer and deal with these hostile conditions.
  Sincerely,
  
  *******************

  Business Response

  Date: 06/07/2023

  As to tenant's response, we have documentation of the work order for the ** which includes the date called in as well as the date completed.  It clearly states that it was submitted on 5/16/23 and completed 5/17/23.  

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at **********************. According to the lease, the units are to be non smoking and the second hand cigarette smoke as well as marijuana smoke is so overpowering in my apartment that my clothes and hair have an odor. It is so strong that I can hardly be in my own apartment. I have brought this to the apartment managers attention on 4 separate occasions with no response, or even acknowledgement.

  Business Response

  Date: 05/22/2023

  
  We have treated her apartment with a fogger and sent notices to the building several times. Our Manager has walked the **** building also. We honestly can't pinpoint. We don't punish residents that smoke on the patio. Unfortunately, It can still be sucked into the vent system especially if they are running their ac or heater. I don't think there's much more we can do unless we can prove they are smoking inside the unit.

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding my tenancy at Parkview Apartments, unit S10 (Feb 1, 2021 - Dec 20, 2021), *******, ****** and the unfair charges imposed upon me. The main issues I faced during my tenancy include: ********* post-lease charges: I was charged $338 for cleaning and repair expenses for pre-existing damages to the apartment. There are records of the fact these damages existed prior to me occupying the apartment. I submitted a check list to the apartment management upon move-in detailing all these damages. This check list was signed by ******************** This of course negatively impacts my credit score and will continue to impact my credit score in the future. Improper communication regarding charges: After leaving my forwarding address for deposit return, I received no communication from Parkview Apartments. Instead, M.A.R.S. ***************** contacted me directly about the charges. This indicates that Parkview Apartments knew how to reach me but chose not to communicate before involving a collection agency. Inadequate dispute resolution: Despite disputing charges and providing evidence, Parkview Apartments only partially reduced the ba***ce to $200+ and refused to elaborate on the details. At the time of checkout, a Parkview employee indicated that everything was satisfactory, and no extra charges should be incurred. Unfair discrimination treatment: I feel targeted as an international student, with the situation bordering on blackmail. The management assumes they can take advantage of my because of my international status. Poor management communication: Frequent staff and manager changes led to inconsistent communication and a lack of accountability. Clearly Im not the only person to experience such negative treatments as evidenced by prior complaints and the 1.5 out 5 BBB review score (which should be zero)! Eucalyptus Real Estate can only remedy this by removing the submission to the collection agency. Sincerely,Hao ***

  Business Response

  Date: 05/22/2023

   

  On 12/14/2022 this tenant did dispute the initial charges given to him on his FAS, which did result in a ba***ce of $223.85 with ******************. All which is stated in the email above.
  
  
  Although, he did reach out to Parkview again via email and by phone on 05/09/2022. That same day the manager did contact our ********************** and between the two of them, they did review his move-***************** and documentation to bring his account to a new total of $68.85.   We sent over new FAS information to MARS, tried reaching out to Mr. *** to let him know, but was not able to reach him.  We apologize for any inconvenience and hope this clears up the misunderstanding. 

  
  
  

  Customer Answer

  Date: 05/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The charge isn't even transparent. Where have they reduced? What reduced? As the tenant, I know there shouldn't be any charges at all, the unit S10 was garbage by the time I had no choice. They even fired maintenance so these problems in the units barely got fixed, and I know it's weak argument to say there shouldn't be any charges since this would benefit me as a tenant, but they can't just keep lowering down the amount of payment and push me to say all these are all my fault.

  The charge happens here is completely due to the frequent change of staff in local office, and I believe none of the employees/manager in their office know what's going on for more than 3 months. In addition, considering the experience I had with one of the previous managers. their policy was that if I couldn't show proof of check-in/out list, their copy will be "incidentally lost" as well, and all kinds of charges will then be on my head (one of the previous leases I had with them).

  I wish I could move to other places, but their apartment is closest, and as an international student I didn't have any transportation. I wish BBB could help resolve the issue, or at least let everyone know what this cooperative is like. I will keep disputing this case all the way till it ends, and I will try any methods I can find to do so.

  I had been living in their apartments for 4 years including different units, and never being mistaken to this kind of situation, I always try the best I can to clean up everything before moving out. This impacted my credit score badly and this is not fair at all. Why big company can claim a collection on individual and then take off 100 credit score? and it couldn't be solved even with proof in my hand. 

  Like I said, I will keep fighting on this until it's over.

  Sincerely,
  
  Hao ***