Complaints

This profile includes complaints for Eucalyptus Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eucalyptus Real Estate

  Oklahoma City, OK 73108-1823

• 

  Kingsborough Apartments

  2720 S Seneca St Wichita, KS 67217-2808

• 

  Eastborough Apartments

  7030 E Kellogg Dr Wichita, KS 67207-1635

• 

  Crown Point Apartments, LLC

  3711 SW Park South Ct Topeka, KS 66609-1316

• 

  Quinton Point Apartments

  2316 Wildcat Ln Junction City, KS 66441-8663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of their Twin Rivers complex on 10/31/23. After dropping off my keys, I spoke to the agent in the office to find out what format they wanted the lease-end fees. She told me I had no balance with them. Wanting to clarify, I asked again. She clearly restated I owed them nothing further.Two and a half months later, mid January, I received an email demanding both the termination fee that their agent had previously told me I did not owe, and a substantive cleaning fee. The cleaning fees, including fees for paint and carpet cleaning supplies, all stem from the condition of the apartment as it was let to me, and which were reported on the move-in document. The demand also ignored the last-month's rent that was demanded of me at lease signing that is owed back to me, and a $13/month charge that was not authorized in the lease they had charged from March through October.I expect some degree of mismanagement with their records; for most of my first year there they were charging me the incorrect rent amount and double charging me for water/sewer. It took them months to correct that.With the last-month's rent ($550), security deposit ($200), and reimbursement of the false charges ($13x8 months), I should be owed $854.It has been two weeks since I responded to their email demanding monies their agent told me I did not owe and threatening collections, and I have not heard a thing.

  Business Response

  Date: 02/05/2024

   

   

   

  At the time the keys were returned, the account was at a zero balance but had not been finalized. That would have been why you were advised as such.
  

   

   

   

  This is from our *********************** which has been in contact with former tenant, he has been given copies of the ledger and statements that is referred to below. 

  The monthly charges were discovered to have been incorrect on 10/20/2022. All corrections were made and no late fees were accrued during the time frame of 6/2022 thru 10/2022. (See Resident Ledger)
  The last month's rent stayed on the ledger as a $673.00 credit on 10/20/2022.  -  An underpayment of rent of $155.00 on 9/8/2022 and $100.00 was moved to the deposit ledger on 10/24/2022, reducing the $673.00 credit to $418.00 as seen on the ledger on 10/24/2022. November rent was not paid until the end of November creating late fees of $150.00. The remaining portion of the credit was then used when rent was not paid again for December rent until 12/29/22. (See Resident Ledger)
  The damage waiver fees have been removed for 3/2023 thru 10/2023, for lack of a signed addendum on file. (See Resident Ledger)
  The new lease started 2/20/2023, the month to month fee for February was adjusted to a prorated amount upthru 2/19/2023. (See Resident Ledger)
  The lease term fee has been adjusted down to the time frame unit was empty after move out, the next move in date is 11/10/23. (See Resident Ledger)
  The cleaning and damage charges have been adjusted down to $50.00 to cover *****************, touch up paint, and spot shampoo. (See Resident Ledger)
  With the above adjustments the Final Account Statement is at a zero balance. (See Final Account Statement)
  
  
  Thank you

  Customer Answer

  Date: 02/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at ******************************** in *******, **. We just had our bathroom tile fixed that should have been done way before, ever since it was fixed I have been in and out of the hospital due to being sick. The guy that came in took off the floor boarding, we noticed black mold on the back. I contacted management and all they did was send someone over with bleach, they said they will have her look around, after I nearly begged for them to inspect the entire apartment, since the black mold wasnt found until the floor lining was off, I was concerned what is under the floor and everything else. The management still has not helped, I have been searching for someone to help me. I am sick, and have been due to the black mold.

  Business Response

  Date: 01/31/2024

  I have contacted the mold inspection group that we use for all of our inspections.  They are scheduled to go inspect **************************** unit this Friday February 2nd at 12:30. 

  They will also do an air sample for mold.  

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without heat for 3 days. We have also been without electricity for 3 days. Our apartment is covered in mold and mildew that was covered up by layers of paint in our bathtub. The black mold all throughout the apartment is causing a asthma flare up and making me very sick. We had been left without air conditioning for two weeks during the summer. I am filing this complaint because I cant live in my apartment if they dont at least fix it or let me break my lease freely. I would also like to add that I was paying 200+ A month for 5 months for my electric bill because it was leaking and they would not send someone to fix it. The wood fixtures in the apartment are also rotting.

  Business Response

  Date: 02/05/2024

  We have looked into this complaint for *************** and yes, she was without electricity as well as others due to the inclement weather conditions in our area.  We got to it as soon as we could.   The manager has explained to tenant that the bathtub can be repainted but will need to be unused for at least 2 days to dry properly, tenant doesn't want to comply with those instructions. 

  We have scheduled a mold inspector which will be there today to do air quality as well as looking for mold in the said apartment.  

• Initial Complaint

  Date:12/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  military & family friends BEWARE The apartment is not what was listed. The apartment was not cleaned before move in date. The apartment did not ask the right questions to prevent me as the renter from making huge mistakes. I was not told by staff about the fire codes required until after I signed the lease. There is structure damages on the balcony that is unsafe and we have been cooking in a dirty stove since we have lived there. Things are broken in almost every room and there is issues with just about every room. We are requesting to be released from this apartment with no fees and move out date will be Jan 2 ( keep the deposit ) and we are paid up till then, I have about 30 more pictures of major damages and I am fixing to make a few calls to some friends with *** fire and public health. I would love to hear your response soon!

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, *******************, moved into this apartment beginning of Aug 2022, I was a co-signer. Move in deposits for $450 included a pet deposit (we also had pet rent each month). On 22 June 2023, an email was sent on the Apartment Portal stating my daughter was moving the end of July (and original verbal contact was in May 2023) and requested a move out inspection on 28 July 2023. The manager, *** responded and stated that she would walk through and let ****** know if she needed to do anything else. Later, a form was provided to fill out for move out and was returned to ***, although it wasn't on the "1st of the month." ***** email stated "..... We ONLY take the 30 day notice to vacate at the 1st of each month." Now that is a crock and stated that she didn't give her the "paper notice" until July 7, 2022. Upon move out, we took pictures of the cleaned apartment, carpets vacuumed and shampooed, sent those pictures to the Cedarbrooke email platform and stated that all would be cleaned out (there were some cleaning supplies that remained that would be out by the time she left the apartment), this was July 28, 2022. The walk out paperwork was completed on 14 August 2023 but not provided to us until 8 September 2023 with a deposit return of $71 (return still has not been received). We questioned the charges, an extra pet charge even though pet deposit was paid, was an additional $125. Insufficient Notice Charge - the date thing above was $154??? And a vacuuming fee of $50 stating that there was still dog hair on the carpet, which is not true because the carpets were shampooed by a professional and we took pictures. And she accidentally left a bottle in the fridge in which they charged $50 to remove. I have left several messages at the Corporate number that *** provided, that was 14 Sept 2023. Still no communication. I would like the deposit returned so that we can say good bye to this company.

  Business Response

  Date: 12/18/2023

  As to ******************** complaint, we have her signed statement dated less than 30 days' notice to vacate.  Now, we are willing to drop half of the Insufficient Notice Charge due to our manager verbally telling **************** that she can leave early, according to the lease agreement signed at the time of move in tenant is to provide written 30 day notice to vacate, which the manager does not have authority to change policy.  As for the charge of items left in fridge and dog hair left on carpet we have pictures from move out that clearly show clumps of hair and the items.  We are willing to drop those charges from $100 to $25. The pet rent is a payment each month to have a pet.  The nonrefundable $125 pet deposit,  is just that. 

  New FAS is attached.  It shows $229 due to the original $71 refund.
   We will send out refund check  for $158.00 to the ******* address that the previous $71 was sent to. 

   

  .

  
  T

  
  

  Customer Answer

  Date: 12/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  happened to go into our case listed above and noticed there was a response however I didnt receive an email. In any case, I am fine with the resolution (even though we have pictures too to show there isnt dog hair) but I want to make clear that we have NOT YET received the initial $71 refund. Business needs to send the entire refund that they mentioned to the associated ******* address. Please notify. Thank you

   

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eucalyptus took over our apartment complex at ************ in ************* **. They put 3 day vacate notices on everyones door and misplaced payments. One happen to be my check from section 8. That was not my problem. My part was only ******. My case worker even sent them the check number. We get all that fixed which should of left a so called ***** late fee balance carried over to October. Which would be *******. Minus 537 section 8 part and would be left with ****** for October. Was told I could use flex pay any my account would be resolved to the right balance. I paid 490 through flex pay and it said rent was paid. I checked my balance and it still said ****** thats not even my part of rent. Mind you I have to move because they gave me the run around with section 8 which gave us 30 days to find a new place. We had no hot water for 30 days and still no A/C. ALL I get is email saying they will look into it. I owe nothing to Fountaingate and have been a great tenant hardly ever late on payments. We are moving and I just want my balance resolved. I paid my part on everything.

  Business Response

  Date: 10/30/2023

  We apologize for the confusion on Ms. ******* account.  What has happened, was that her section 8 payment went to the previous owner's portal.  We have located the payment and been in contact with them. So, as far ledger it is reflecting a zero balance.  As to the hot water, that was before we took over.  We purchased the property, knowing that there are major issues, and we are working on them as quickly as possible.  

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of this apt complex since April 2022. Since the first month I have requested a screen door and have had an order in now 3times and had to order one again on 10/17/23 because I still haven't received it. No explanation of why we haven't received it. Also they are suppose to spray for bugs every six months. We have not had anyone come to spray since July of 2022, 3 differ times since then they gave us a notice within a 24 hour period beforehand to be ready for them to come or we will be evicted if not, but they never showed. Never a notice stating that they were sorry but they tell us to be ready or be evicted. Due to them not showing in a year in a half to spray we have been infested with roaches from probably neighbors etc. Disgusting. Also have had new neighbors that moved in above us last month and they make noise non stop and a daughter than runs across the apt all day and night nonstop. We have asked the tenant to be quieter as I work nights and sleep during day. I have told office 2 times now and they look at me like I am ******** and state that they cant do anything. So out of frustration I knocked on their door again last week and within two hours I get a ***** day compliance due to harassing a tenant. Also they stated I damaged the apt. So I go down to the office once again and asked them why I received the notice when they are the ones disturbing us non stop everyday. Why they did not receive a notice from the beginning for disturbing us daily I am not sure but this is so frustrating because we have to sit here everyday of the week and put up with the constant banging dropping and running above us. (with roaches) disgusting...and we get a notice of harassment. The office has had 3 differ mgrs since i have lived there. To top it off the building next to us had a murder last month. Way to many issues when the first 6months was great the last year and a half has been totally unacceptable for a business to treat their tenants like trash.

  Business Response

  Date: 10/27/2023

   

  I'm sorry that this tenant feels this way, but we are working on replacing screen doors, unable to order frames that fit this screen door because they are no longer made. Trying to resolve this issue with other options. 

  If tenants are having issues with pests, they have to turn in work orders, in which each property has monthly pest control, that each tenant receives whether they are home or not. 

  The Manager has said that the tenant above them they are referring to showed me a video where you can hear them hitting their ceiling after I have told them to not do this. He has gone up to her apartment several times, The last incident which he did receive a lease Violation for he was so loud the neighbor across from her opened her door to make sure everything was okay. She showed me a video of him yelling at her while standing on the stairs.

   

  Customer Answer

  Date: 10/31/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have requested numerous orders for pest control to come out and the most recent was on oct 12th. They did not show up once again and no apology or explanation once again. We are now infested with roaches thanks to the office not doing their job. And for the tenant up above I only went up there twice and it was after the office told us to try talking to them first which did not work. The office stated they cant kick them out with a 4yr old up there. I am not asking them to kick them out but to talk to them about disturbing other tenants and/or at least offering us to move to a differ apt. There was no banging on the ceiling after the 1st week due to that not stopping the issue. The office has not even spoke to them about the issue and I offered the office to come in the apt and see if any damage was done, which there is none. This is totally unacceptable and regardless of the excuses, landlords only have 14days to take care of any work orders or the tenant has the right to withhold rent. This office has had 3 managers since I have moved in and every one of them has not come out to spray even though they stated they would do a work order for us. If you need documentation I have it

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have live at ************************. I have tried discussing this issue with office staff, but more often than not, they don't answer the phone. They don't return voicemails or emails. My A/C is not working for 2 days straight now, plus several issues prior to this.August 2022: Requested someone clean off the lint from the unit outside. Was told they would when they had time. They never did.7/28/23: Requested this again. The request was closed as completed but it wasn't done.8/4/23: Requested this again. The request was closed as completed but it wasn't done.8/11/23: Requested this again. It was finally cleaned off, but poorly.8/14/23: A/C stopped working. Requested repairs.9/15/23: A/C stopped working, frozen over. Requested repairs.9/21/23: A/C stopped working, frozen over. Requested repairs.9/24/23: A/C frozen over. Requested repairs.10/1/23: A/C frozen over, not working. Requested repairs.Throughout this time, I have repeatedly asked the office what is being done about this (phone and email), and never get a response. Only on 9/24 was I told they recharged the unit. Nobody has checked inside, nobody follows up with me. I have myself and a pet and it is too hot to have this keep happening when it could have been fixed the first time.

  Business Response

  Date: 10/06/2023

  As of today, the **** has been fixed and tenant signed off on it.  As for lack of answering telephones, our office is short staffed, and they are doing the best they can with being limited to extra employees.  

   

  Thank you

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being improperly charged a bill of ****** from my landlord. We have proven that it is not our bill and have provided them with the paperwork to prove so with receipts from the billing company. They are refusing this evidence and saying that we are required to pay this bill.

  Business Response

  Date: 09/19/2023

  I have attached a copy of the email our collections department sent Sky, after she spoke with her yesterday and resolved the issue.  It was a complete error on our behalf,

  the date of move in was incorrect.   We apologize, unfortunately mistakes do happen, and we are happy to make them right.  

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave notice to vacate on 07/01/2023 I contacted the apartment manager about bed bugs on about 07/16/2023 I rent furniture from Cort furniture rental company, my lease apartment expired at the end of June, before I became aware of the bed bugs issue, I gave notice to the building manager that I was going to vacate the apartment, I scheduled a furniture pick-up for Cort furniture. Cort will not pick-up the rented furniture until the apartment is fumigated. I immediately informed the apartment manager of this fact I was told fumigation would be scheduled for 08/04/2023 however on that date the fumigation did not take place, I was late told that fumigation was rescheduled for about August ***** but on this date, when I went to the management office to verify that my apartment had been fumigated I was told that the contractor bypassed my apartment, no explanation was given as to why this was the case, so the manager stated that fumigation of my apartment would be rescheduled for 08/31/2023 however on that date, when I went to the manager office to verify that fumigation would indeed be take place, on that date, the apartment was not fumigated, from 07/16/2023 until 08.31/2023 I requested pest control services I did not get a notice to prep my apartment for pest control service scheduled for 09/06/2023 I did not receive notice to prep the apartment until 09/02/2023 forget to remove on item from the closet service canceled I was told I would have to wait for service for October, pest control service was not offered for 7 weeks after they were notified of the issue as a result of the failure of the building for provide timely fumigation of my apartment I was forced to continue to pay rent in an uninhabitable apartment for 3 extra months $ ***** and pay for Cort rental furniture for 3 extra months $ ******** in addition to this I am forced to buy-out the furniture lease for $ ******** the apartment is not habitable I filed a HUD complaint for housing discrimination