Business Profile

Craft Supplies

Hobby Lobby Stores

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Hobby Lobby Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

105 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/22/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a mirror from this company on September 9, 2022. My order number is # ********. The mirror was delivered by ****** The driver did not deliver the package directly to my address and marked that it was delivered correctly. I have already filed a case with ***** about this. However, Hobby Lobby will not issue a refund after I informed them that the package was not delivered correctly, and consequently, it was stolen. They told me since the driver marked the package as being delivered correctly a refund could not be issued. In stead, they told me to file a police report. I find it unfair that I have to suffer the consequences of an error that was not my wrong doing. I do not have a PDF of the complaint I made with ***** because it was through the phone. The ***** tracking number for this package is: ************
Business Response
Date: 09/28/2022
Dear Hobby Lobby Customer,

We apologize for the inconvenience regarding the delivery of your purchase. We have reviewed the notations on the order # ********. Our records indicate that an email was sent to our department on September 18th, explaining that you were reaching out to us in regards to a stolen package. We sent an email reply on September 20th,explaining that the carrier provided a photo upon delivery of the package. It appears that the delivery was made correctly, and we are unable to provide any compensation for this order. The carrier has not changed the status of the delivery.

This is not considered an error on our part as we are unable to know if the shipping address provided on a customers order is a secure area or not to receive packages, but as a one-time courtesy, we will contact you and offer to assist further.

Please note that any future orders shipped to this address are done so at your own risk in accordance with our terms of service: "The risk of loss for and title to products purchased through the Site passes to you upon delivery to the carrier." If there is a known issue with the address, we kindly ask that you provide a more secure delivery address for future purchases.

Sincerely,

Hobby Lobby Ecommerce Customer Service
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #******** : Yesterday I got broken items in my pkg from an online Hobbylobby.com order: SKU# ******* Home Alone Mug broken top rim =huge chunks broken off and rattling around inside a bubble wrapped mug (where top wasn't covered up enough), also SKU# *********: 'I WAS A GOOD CAT' ornament has front picture not glued down to wood =completely coming off (it was thrown into box so mugs in box were bashing around it during shipping!). I went back to Hobby Lobby's site for 'how to do refund' and see it says you can't return damaged rec'd items to a store, so I wrote to them instead and NOW I am told that I have to send photos of the damage before they will even do a refund, after which ALSO then the items need to be returned to them anyway, so why can't they just send out a **** Postage Pd Return label NOW and they can SEE the damage for themselves? I do NOT own a camera nor a cell phone with one either (even if i did I'd have no way to download anything anyway). I live in a senior mobile home community, on a fixed income, and no car (so have to order online....I always use Amazon because they don't HASSLE people if they ship out a BROKEN item!). But I made the BIG MISTAKE of shopping Hobby Lobby (being a ********* based *** one assumes that they wouldn't make customers jump thru hoops just to get their money back on DAMAGED ITEMS *** MAILED OUT!). And now I'm supposed to go 'door to door' asking *****+ yr old residents (who I don't know) if they can take a picture of damaged goods so I can get my money back? (and then STILL have to hassle with doing a 'ship back return' as well?!). I will NEVER shop your store again (what a DISGRACE you are to **************** +having zero ********* ********* I will be posting my 'negative' reviews on all the sites I can find so others don't get screwed out of what little money people have right now, unless you refund me without all the insane hassles! $10.26 + 1/2 cost of ship $4.48 since mug is 1/2 weight of pkg sent =$14.74
Business Response
Date: 09/19/2022
Dear Hobby Lobby Customer,

We sincerely apologize for any inconvenience you may have experienced. We have reviewed the notations on your order # ********. It appears that a refund was issued on September 14, 2022 for the items you had indicated as being damaged. At this time, we will not be seeking a return, and you may discard the items.
We value you as a Hobby Lobby customer and appreciate your business.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 09/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/14/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased over $400 of product from Hobby Lobby online. After reviewing the order and while the product was in transit, I was reviewing my invoice and realized the tax they were charging me was approximately $11 more than it should be. I emailed the company who “confirmed with their accounting department” that the tax I was being charged was accurate. I filed a complaint with PayPal (primarily making them aware of the situation) as this is whom I ordered through, and my entire order amount was refunded. I also filed a complaint with the FTC (Federal Trade Commission). PayPal responded by stating there was nothing that could be done and they closed their file. Hobby Lobby then responded with a PayPal request for money for less than the amount originally charged. I have asked for a full breakdown of what I’m being charged for and as of this time they have failed to provide me with an itemization of what I am paying for including tax, shipping, product etc. As of this time, I find their communications dishonest, and the refund has not hit my bank so I am considering returning the product to their store after I am refunded. I think people should be aware of what they’re charging people for taxes. And then they emailed me again saying they performed another internal review stating they charged the wrong tax amount, this after “confirming” their calculations were correct.
Business Response
Date: 09/15/2022
Dear Hobby Lobby Customer,

We have reviewed all correspondence on file in regards to this issue.

We greatly apologize for the misinformation that was initially provided regarding the tax calculations on your order # ********.When our customer service department brought the issue to our accounting department's attention, the information provided to us was thought to be correct, but as they examined the order details further, they found an issue,and we notified you that the previous details were incorrect.

Furthermore, it appears that when we attempted to make the tax adjustments and credit the PayPal account, this action was done at the same time that you initiated the PayPal dispute, and this led to the full payment being refunded. As a result, the full payment is due in the amount of $466.16, so we sent a payment request for the full corrected amount. You have acknowledged that the merchandise has been received and that you intend on returning the merchandise. Due to the issues described above, we will email you the return options we can provide. If you would like to keep the merchandise,we ask that you accept the PayPal request and submit the full payment.

We have corrected the billing invoice and have attached a copy to this complaint for your records.

We are working with the appropriate department and vendor to research why the tax was calculated incorrectly.

Again, we apologize for the error and thank you for bringing it to our attention.

Sincerely,

Hobby Lobby Ecommerce Customer Service
Initial Complaint
Date:09/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered a hobby lobby store and DeKalb county Georgia off of lavista road and returned some items that were bought by my fiance for her business that failed (unfortunately). The items came up to around $330.00 in-store credit. On that same day I purchased about $120 worth of items. This happened around the beginning of August 2022 on a Wednesday. On that same week specifically Saturday I brought my son back up to hobby lobby to purchase some light fixtures for his room and was informed at that time that the monies on my gift card had been erased. That following Monday I called hobby lobby's corporate office and spoke to a lady by the name of Karen. She told that she was suspicious about said items because they we're not returned with a receipt. She then stated that being as such unless I could produce receipts for the items she was not going to upload the rest of my monies on my gift card that she purposely took because of her own personal suspicions. Hobby lobby not only erased my monies on the gift card that was issued but they also have my said returned items.
Business Response
Date: 09/13/2022
Our **************** has spoken with **************** on August 8 and 9, 2022. In speaking with him, we have asked for receipt information from him multiple times. **************** was not able to provide any information that led us to a receipt where any of the merchandise may have been previously purchased. I have no further information to provide.
Initial Complaint
Date:08/16/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Date: 08/11/2022 Total Charged: $161.16 Committed to Provide: The ad advertised 66% off online but I got charged the full amount.Nature of Dispute: False Advertising Resolution: No acceptable resolution was provided Order Number: ********
Business Response
Date: 08/17/2022
Dear Hobby Lobby Customer,

We are sorry to hear there was some confusion over a recent promotion. I have reviewed the ad you submitted to our Customer Service Reps and the 66% off is advertised for Spring Shop items. Our ad displayed a department or grouping of merchandise with a percent off with a long line dividing each of the departments. The section you are referring to says Items Labeled The Spring Shop 75% off. There is a smaller line and then Online Discount 66% off. This indicates that the discount for Spring Shop items online is 66% off and not the same 75% off as the stores.

The ad goes on to show additional departments and discounts. Furthermore, the shirts ordered are listed in the same ad as being 30% off. All sale prices are displayed online, and none of the products ordered were Spring Shop. The price you paid is the price displayed online, in your shopping cart, and on the order review page before you placed your order.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 08/17/2022

Complaint: ********

I am rejecting this response because: the information was not clear and very deceiving!

Sincerely,

***************************
Business Response
Date: 08/18/2022
Hi *****,

We stand by what you were charged. The price was clearly displayed on all the product pages, in your cart, through checkout, and on your order review & confirmation page.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 08/29/2022

Complaint: ********

I am rejecting this response because:the ad showed it 66% off.

Sincerely,

***************************
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They told me that they will refund my money in 24-48 hours it’s been over a week. No one will respond to my emails and phone calls. It’s not my fault that FedEx lost my packages and delivered to the wrong house. Had nothing but problems with there delivery only two orders have gone missing. In our 4 years of shopping on line. I want my refund. This company is nothing but rude and unprofessional. Lying telling me that I’ll get a refund and still nothin and no response to why I can’t get my refund
Business Response
Date: 08/15/2022
Dear Hobby Lobby Customer,
As we reviewed the correspondence, we found that we had multiple email communications on file. Our responses to your emails have been timely and ongoing. Our records indicate that we have been in communication via email with regards to two of your most recent orders.
On July 28th,we received a message indicating that your order # ******** was not delivered,though the carrier indicated it was delivered to the correct address on July 22nd at 2:35 pm. We promptly replied to your message, and an email was sent in response on July 29th, at 2:47pm, to which we asked for additional information in order to launch an investigation with the carrier. That same day, we received two emails offering the information we had requested. On August 2nd,we sent you an email explaining that we would offer a refund. We see that the refund for this claim was applied back to your original form of payment on August 2nd in the amount of $155.42. You may contact your bank if the credit has not been applied, as this transmittal should have only taken approximately 3 business days.
There are additional notations on your account where you indicated order # ******** was not delivered to the address you have provided. Upon further research, we see that this is the 4th lost package claim and we have issued refunds totaling $479.56. Due to these findings, we will no longer offer compensation for lost package claims. Any future orders shipped to this address are done so at your own risk in accordance with our terms of service: "The risk of loss for and title to products purchased through the Site passes to you upon delivery to the carrier."
You may view our terms of sale online at:https://www.hobbylobby.com/customer-service/privacy-terms
Since this appears to be a known issue with the address, we would kindly ask that the customer begin to provide a more secure delivery address for future purchases.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My grandmother purchased a picture frame online. The glass on the picture frame was broken and cracked upon arrival. Contacted Hobby Lobby regarding this concern they wanted my grandmother who's 80 years old to fill out some form. This is unacceptable especially since my grandmother does not own asmartphone. Would like to be confiscated for a partial refund or a store credit.
Business Response
Date: 08/08/2022
Dear Hobby Lobby Customer,

We sincerely apologize for any inconvenience. We have reviewed the notations on the order # ********. Our records indicate that an email was sent to our department on July 26th, explaining that you were reaching out to us in regards to a damaged item your grandmother received. To which we sent an email reply on July 27th, requesting the information we needed in order to resolve the issue, but never received any further correspondence.

There are further notations indicating, on August 6th, that the product was successfully returned to a Hobby Lobby retail location and a refund was already provided to the purchaser, deemed as the customer changed their mind about the purchase, therefore no further compensation can be applied.

We value you as a Hobby Lobby customer and appreciate your business.

Sincerely,

Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 08/09/2022

Complaint: ********

I am rejecting this response because: My grandmother got a ride to the store to try to return this item however the store cannot refund shipping and did not have that one in stock. That is the one she needs and wants, as stated before it is a gift for a firefighter. My cousin and grandmother decided to just replace the glass, of which she had to come out the Pocket all because your store and corporate office refuse to do anything about it. She is not going to returning an item and get half her money back because you are the only store in the world that don't return shipping. Just now to never do business with you again. Very lousy, lack of customer. Keep treating your customers like this and you will be out of business before you know it.***************************
Initial Complaint
Date:08/06/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second complaint that I've had to file against hobby lobby in Goldsboro North Carolina for the horrendous harassment that I suffer from the store in Goldsboro North Carolina. I've already been contacted by corporate in the past from the first complaint because I have a lot of proof I have video footage I have dates and times written down at the harassment I have witnesses that her witnessed them harass me called the police and make them search me to just to find nothing I'm a grandmother and a business owner and they ruined my reputation corporate tried to get me to take $100 gift card and sign a waiver because they knew they were in the wrong. I had already contacted an attorney and he said I had a very strong case and said I should proceed after speaking to the person at corporate I decided with my husband that I was not interested in having to deal with stress of going to court with this ridiculousness I have a life I have grandchildren I have a business I have things going on my husband just beat cancer I have a lot of things going on in my life I'm certainly not stealing from hobby lobby never have never would. I came from a military family my dad was a tech sergeant in the US Air Force for 37 years my husband is one of the head plant managers of the biggest bakery for miles around Goldsboro Franklin bakery he makes a salary we're pretty upper middle class I have no need to steal. But today after being harassed again I have absolutely had enough I picked up a bag of rocks on the clearance aisle that I didn't even want but because they were 19 cents I throw them in my basket I walk around the store looking for modge podge I hear the manager same one that's harassed me for over 2 years speaking to either an employee very loudly or either on the phone I did not turn around and look about me again public humiliation. I got upset and immediately went to the register to pay he followed me up there and when she was ringing up my stuff she put my rocks to t
Business Response
Date: 08/08/2022
The customer has contacted us directly and advised that she has retained legal counsel. As such, we are no longer able to communicate with the customer and she will be directed to contact our Legal Department.
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order online and I have a broken item and a missing item. Emailed the store and they never responded to all of my questions. My order was shipped in a large box unwrapped, all items were sat down inside a pitcher. All the items are covered in a white residue because they bounced around and rubbed off the finish on the inside of the pitcher. The broken item was not wrapped and it is small. Im now expected to send it back in the huge box it was sent in and pay to ship it back?! It would then cost more than I paid for it. Shipping was expensive, unsure why Im expected to pay for expensive shipping when hobby lobby cant even wrap and secure my order properly. I am also missing an item from the order that no one is addressing. Im only asking to be refunded the two items, the broken one and the missing one.
Business Response
Date: 07/28/2022
Hobby Lobby Customer,

I reviewed the notes on your order as well as your email coorespondance. I see that we have not received pictures of the damaged items therefore we have been unable to process your damaged item claim. If you will please respond back with the required information, we will process a refund, and provide a resolution for the damaged items you received. I put a note on your order to ensure that the missing item, SKU #*******. is also taken care of.

We look forward to receiving your email soon.

Thank You.

Hobby Lobby eCommerce Customer Service
Customer Answer
Date: 07/31/2022

Complaint: ********

I responded and sent the required info that I received after I had to file my complaint.
This is the email I sent:
The box looked fine, it wasnt re-taped. The small items that I ordered were not wrapped. They were placed down in the pitcher I ordered. Everything was coated in some sort of residue from the items bouncing around inside the pitcher unwrapped, which in return also scrapped off the finish from the inside of the pitcher. I stated in detail two emails ago how I received my order. Definitely disappointing and the returning/refund process has been a difficult process so I would just prefer a refund for the missing product as well as the damaged product to avoid further difficulties.

SKU: ******* Metal rain gauge
That is the sku for the missing item.

SKU: ******* bumblebee
That is the sku for the broken item
Sincerely,
***********************
Business Response
Date: 08/02/2022
Dear Hobby Lobby Customer,

We sincerely apologize for the issues you have encountered with your order # ********.We received your damage claim information and a refund has been requested and applied to the original form of payment. Please allow 1-2 business days for the refund to be processed.

We value you as a Hobby Lobby customer and appreciate your business.

Sincerely,

Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 08/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered an online shipment on 7/11, next day received tracking information and was never able to track the package. After 6 days of not locating the shipment I OnTrac and they said they never received it from HL. Then called HL and was told there was an error in the system and they were not able to provide an update. Rcvd email from HL that there was movement on the package and was to be delivered on 7/19. Nothing was delivered to my door on 7/19 as the gates to our community are closed at 6pm and there is no way in. So I called OnTrac to file for lost package however OnTrac said it was delivered. While on the phone with them filing the complaint and lost package my community manger shows up with the package. The package was thrown over her fence and crushed ruining some of the paper and HL REFUSES to take care of even the shipping cost and my time to locate and get the package. I called them again today to tell them what happened and they did not care about my experience and absolutely do not take any fault with the package being lost and not delivered to me. If my manger was not living there who knows what they would have done. After the time I have wasted and the extreme rudeness and lack of customer care I want a refund for the entire order plus shipping for the hassle.
Business Response
Date: 07/22/2022
Dear Hobby Lobby Customer,
We sincerely apologize for the experience that you have described. We have reviewed the notations on your order # ********.
Our records indicate that a Cancel Order request was sent by the customer on July 15th, along with a complaint about the transit times and about the cost of the shipment.Our team replied with detailed tracking information and also provided details on our return policies since the order was in transit with the carrier and could not be canceled. We understand it can be frustrating to await your delivery and apologize that this order has caused you any inconvenience. This order was placed on July 11, with the time frame advertised online. The projected delivery date would be July 25, but the carrier delivered July 19, at 11:17 pm.
There are additional notations on the customer's order showing a call was received and a formal complaint was filed about the delivery. There is no indication that there was an issue with damage to the products. The complaint indicates the customer was seeking monetary compensation for a delivery complaint, and a member of our leadership team took the callers' information and advised that since the package was delivered within our advertised time frame, no compensation would be given.
At this time,we will be sending an email to the customer's email address on file to start to open a damage claim with the carrier. We will need additional information provided to us in order to file the claim. Once we receive the details on the damage, we will review the claim with the carrier and find a way to resolve the issue for our customer.
We value you as a Hobby Lobby customer and appreciate your business.

Sincerely,

Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 07/23/2022

Complaint: 17594096

I am rejecting this response because: You will not accept that the carrier did NOT delivered to my house and there was never true availability on the tracking for this package. Now you want me to jump through hoops to do a damage claim. This has completely gotten out of control and now I am still working on this and were more then 10 days in. Ridiculous.

Sincerely,

Tisha ***********
Business Response
Date: 07/27/2022
Dear Hobby Lobby Customer,

We are very sorry to hear how the order was delivered and we have submitted a compliant to the carrier. You have confirmed the order is now in your possession; therefore, no compensation will be provided for a late delivery or for how the order was delivered by the carrier. If there are damaged items we are happy to assist, please complete the email that was sent to you and we will promptly assist you.

Sincerely,

Hobby Lobby Ecommerce Customer Service

Customer Answer
Date: 07/28/2022

Complaint: 17594096

I am rejecting this response because you need to refund the shipping for the delivery mess. If not I can take all your product and return it to the store and leave a nice review for the organization of what SCAM this is and how horrible you treat your customers with absolutely no care once you receive your money.

Sincerely,

Tisha *********

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This business has 1 alert

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Hobby Lobby Stores is NOT a BBB Accredited Business.