Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract expired on 12/14/2023. TBS has has alleged that companies that I own owe a debt of $2,231.25. That is false. On March 18, 2019 TBS sent me an email stating that I owed them $2,006.25 for a write balance on previous company that I owned and factored through TBS. I formed a new company and agreed to pay TBS the stated amount of $2,006.25. TBS started withholding money for the $2,006.25 write off on 3/18/19. TBS withheld a total of $2,340 which is $333.75 more than what I was quoted as owing and I have provided proof of that to TBS and that same proof is a attached here as well. TBS has this information but still fails to release my companies. I have called them more than 10 times about this issue. I have sent them more than 10 emails about this issue. 2 weeks prior to the expiration of my contract I tried to get this issue resolved. On one occasion a representative called me back saying that she had turned over the necessary documents to management and that someone would be contacting me the following day. I never received that call. I have not gotten any other responses from my many attempts to get this issue resolved. I have been independent for 14 years and TBS is the only factoring company that I have ever used. They are not the company that they once were. They have evolved into a terrible company and over the past 2 years their services their services have deteriorated extremely. Why do I want to leave TBS? Not being paid in a timely manner. Sometimes up to 10 days to be paid on an invoice. They say the have to verify the load as if I am submitting fraudulent paperwork, Technology is far better than it was 10 years ago yet I was get paid in 1 day 10 years ago as opposed to 4,5,6 days now. New companies would do themselves a tremendous disservice if they sign with TBS. Your companies will certainly come upon hardships if you factor with TBS factoring service LLC.

  Business Response

  Date: 01/16/2024

  TBS Factoring Service, LLC acknowledges the recent complaint submitted by Capital Tranz LLC. We acknowledge the complexities surrounding the matter being referenced and have been in direct communication with the client, addressing their concerns and providing updates on the status of their account.

  
  Upon reviewing the client's account, we reconfirmed the settlement of a previous balance from the client's previous company. Additionally, there are currently two unresolved invoices undergoing review. These invoices need to be resolved before we can retract our UCC filing or issue a general letter of release for the clients account. It was clarified with the client that while we are unable to offer a general release at this moment due to the ongoing review process, we are able to issue individual release to brokers as needed until that process is complete.

  
  Furthermore, TBS has offered the client the option to continue with factoring services, which have been declined at this time.

  
  We understand the client's frustrations, especially in light of their long-standing relationship with TBS. TBS is committed to resolving this matter in a manner that is both compliant with our requirements and respectful of the clients needs. TBS values the relationship with Capital Tranz LLC and regrets any inconvenience caused. We are dedicated to ensuring transparent and effective communication to facilitate a prompt resolution. Our team is available for any further assistance or clarification required by the client.

• Initial Complaint

  Date:12/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get someone on the phone over 5 days to talk about the account. I have stayed on hold over y30 mins 2 or 3 times day then it will go to voicemail. As I'm typing I'm on hold now. No communication to get questions answered. I have placed 2 Notice to Terminate and they will not respond with Buyout Information.

  Business Response

  Date: 12/11/2023

  TBS Factoring Service, LLC acknowledges and understands the concerns raised by the client regarding communication challenges and their request to cancel services. Ensuring prompt and effective communication with our clients is a priority and we sincerely apologize for any inconvenience experienced during their attempts to contact us.
  
  The client initially submitted their cancellation request on October 18, 2023. Following this, a TBS representative engaged with the client to discuss the details of their request, including the necessary steps for cancellation and the end of the term date. However, the client continued factoring activities beyond the initial end of term date, which, as per our policy guidelines, invalidated their initial cancellation request.
  
  Subsequently, the client reached out to TBS again after their initial end of term date, expressing their desire to continue with cancellation and a potential Buyout from another factoring company. TBS has since been in communication with the client to revisit their request to cancel; agreeing to honor their initial request, as well as outlining other potential options for their account. As of the current status, TBS is awaiting the client's decision on whether they wish to proceed with a Buyout following the revised end of term date or to continue their business relationship with TBS.
  
  TBS remains committed to transparent communication and resolution in accordance with our contractual and regulatory obligations. We are dedicated to addressing any outstanding issues in a fair and timely manner and are open to further discussions to ensure a satisfactory resolution for all parties involved.

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company owes me money for 15 months and I havent been paid since..This company breach our contract and isnt trying to solve the problem..I have been getting paid longer then usual and this company told Me they will pay me the money thats owed to me when I came to there front door last month..They bought my old account from my previous factoring company and they owes me ****** dollars and I havent gotten my money since. Im in a month to month contract with this company and I cant leave until my buy in from my previous factory company is complete..They made over ****** in factoring fees off me this year and Im paying **** factoring and Im trying to leave this company..Im factoring over ******* a month and I cant leave because they owe me ****** dollars and making money off me everyday..

  Business Response

  Date: 12/07/2023

  TBS Factoring Service, LLC acknowledges the concerns raised by the client regarding their account. We wish to clarify that the client's account has been actively funded and managed in accordance with our contractual obligations. The funds referenced by the client as being owed to them have been allocated to reconcile outstanding account activities and balances due to TBS, as per the terms of our agreement.
  
  We understand the client's frustration regarding the funds that they feel are owed to them. However, it's important to note that the release of these funds is contingent upon the resolution of outstanding account-related issues, including aged invoices and recent loads that were submitted by the client to factor but were not confirmed as being delivered. Our decision to withhold the release of funds is a standard procedure intended to protect all parties involved and is in line with industry practices.
  
  TBS Factoring Service, LLC has been in active communication with the client and is committed to resolving this matter in a manner that is both fair and in accordance with our contractual and regulatory obligations. Our goal is to maintain transparent and honest communication with all our clients, and we are open to discussing this issue further with the client to reach a satisfactory resolution.

• Initial Complaint

  Date:11/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of TBS for 7 years. They handle all of my invoices. Over the last year their service has continued to deteriorate. Invoice errors, system malfunctions that cause mass emails to be sent thousands of times to my customers, and refusal to ************* to address concerns. The immediate issue has been going on for 24 hours. I finally got through to customer **********************, which took almost 2 hours. The individual that took my call refused to transfer me to anyone, repeatedly stated that, "No one is available to help, they are all in a meeting." I insisted I would hold until someone was available to take my call, she then hung up on me. If this is what "Better Together," means to this company, myself and any prospective clients are better off steering clear.

  Business Response

  Date: 11/30/2023

  TBS Factoring Service LLC acknowledges the recent complaint submitted by ************************, a client of seven years. *** values the feedback provided as it is crucial for enhancing service quality and addressing the needs of all clients.
  
  We regret any inconvenience caused due to the reported communication issues and are committed to clear and concise communication with all clients/ It is concerning that the initial response to ************************ did not meet these standards.
  
  *** is currently providing detailed assistance to address and resolve the matter regarding ******** Freights account. We appreciate the collaborative efforts made by ************************ in working with the *** team towards a resolution on their account.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against TBS for Unacceptable Service Dear Better Business Bureau,I am writing to file a formal complaint against TBS regarding the unacceptable service that my business has experienced. Despite our attempts to address the issues with TBS directly, we have been met with delays, misinformation, and a lack of resolution.The primary issues we have encountered with TBS are as follows:Delayed Payments and Account Hold: TBS has consistently delayed payments, impacting our business operations. Additionally, our account has been placed on hold without clear communication or justification.False Statements Regarding Factoring Agreement: TBS has provided false information regarding our factoring agreement. Despite reaching an agreement on specific terms and conditions, TBS has made inaccurate statements about our business relationship after the agreed-upon date.Lack of Communication and Misinformation: Attempts to communicate with TBS have been futile. Phone calls go unanswered, and when we do manage to speak with an agent, they are unable to provide accurate information or resolutions. The lack of transparency and accountability is concerning.Inconsistent and Untruthful Responses: TBS agents have consistently provided inconsistent and untruthful responses. This has created confusion and frustration on our end, as we are unable to get clear and reliable information about the issues we are facing.We have made multiple attempts to resolve these issues with TBS directly, but our efforts have been met with resistance and a lack of cooperation. The unprofessional conduct, including the dissemination of false information, has had a detrimental impact on our business.We kindly request that the Better Business Bureau investigate this matter promptly and assist in facilitating a resolution between our business and TBS. We believe that TBS's actions are not only detrimental to our business but also reflective of unethical business practices that warrant your attention. We appreciate your prompt attention to this matter and look forward to a timely resolution.Sincerely,WHATEVER TRANSPORT LLC

  Business Response

  Date: 11/17/2023

  TBS Factoring Service, LLC acknowledges the concerns raised by WHATEVER TRANSPORT LLC. We take all feedback seriously and are committed to addressing and resolving any issues our clients may face.

  In this specific case, the client had initiated a cancellation request and was exploring a Buyout with another factoring company.During this period, TBS was unable to fund additional loads due to the pending status of the Buyout. This is a standard procedure to ensure compliance and protect all parties involved.

  We understand that the Buyout request has since been canceled. However, due to subsequent developments related to the client's account, our ability to fund them is currently under careful review. We are actively working with this client to determine the next steps and facilitate a satisfactory resolution for both parties.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a truck driver and TBS is withholding my pay. I need to be paid on my load so that I can fuel my truck. They stated that the card available for deposit is blocked which it is not. They told me I had to send a message to an email they provided. I did and 4 hours later I have nit received a reply nor have I been paid. I have tried contacting them several times and no one answers the phone or replies to messages. If there is a way to have them audited please let me know. I need someone to contact me and release my pay so that I may continue working.

  Business Response

  Date: 11/06/2023

  TBS values the opportunity to address the concerns raised by the client in their recent complaint.
  
  Upon receiving notification of the issue, our team promptly investigated and identified a discrepancy in the funding process. Steps have been taken to address this delay, and we can confirm that the funds have been successfully released to the clients preferred card.
  
  We understand the critical nature of timely payments in the trucking industry and apologize for any disruption this may have caused to the client's operations. Our Customer ********************** team is dedicated to providing assistance and support with any account-related issues. We encourage our clients to continue utilizing the various channels available for communication, including by phone at ************, email at ****************************************** or through the chat feature in our TBS: GetPaid app, to ensure prompt and efficient service.
  
  TBS is committed to continuous improvement and customer satisfaction. We appreciate the client bringing this matter to our attention and are pleased to have resolved the issue to their satisfaction.

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been working with Tbs 8 years now, never had an issue. Now, I send the worth of $30k loads and they don't pay me it's been a 1 month now . Everyday I'm calling them and I hear same answer everyday. AE will call me back or email . No response at all , all they say we are working on that's all. I can't pay my employees or my bills . I run out of all my savings I had . Cuz of them I'm about to bankruptcy and foreclosure my residence. I need them.to pay me asap please help .

  Business Response

  Date: 10/27/2023

  We at *** acknowledge the concerns raised by our client, especially regarding the funding delays they have experienced. We empathize with the difficult circumstances they face,particularly the financial stress these delays have placed on their business operations.
  
  It's important to highlight that TBS adheres to specific procedural and regulatory obligations, ensuring the protection of all parties involved, including our clients. An unforeseen complication relating to external debts, unrelated to our services, has unfortunately affected TBS's ability to continue funding this clients account.
  
  Our team has engaged in active discussion with the client to chart a path forward, recognizing the urgency and significance of these funds for the client's business continuity. We appreciate the client's patience and understanding as we work through the necessary steps to address these issues. Our primary goal remains to facilitate a smooth transition for clients facing these situations, and we are dedicated to resolving this situation to the client's satisfaction.

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a pressing matter related to my contractual relationship with TBS, my factoring company since 2021.As of October 19, 2023, my contract with TBS has concluded, and I am in the process of transitioning to a new factoring company, RTS. However, before I can complete this transition, RTS requires the buyout of all outstanding invoices. Regrettably, there are two invoices on my buyout report that have remained unresolved for over 90 days.I have diligently sought assistance from various parties to resolve the matter of these two outstanding invoices. One of the invoices has been paid since January, and I have provided a remittance as proof of payment. The second company associated with the outstanding invoice has unfortunately gone out of business. It is crucial to note that the contract I signed with TBS clearly stipulates that it is a non-recourse contract, absolving me of responsibility in such cases.My predicament arises from TBS's reluctance to remove these two invoices, even though one of them has been paid. This situation has left me in a state of limbo, unable to proceed with the transition to RTS. I feel as though I am being unfairly compelled to remain with TBS against my wishes.I kindly request your intervention in rectifying this situation promptly. It is imperative that TBS acknowledges the payment of the one invoice and removes it from my records, as well as adjusts my buyout report accordingly. This is essential for me to finalize my transition to RTS and continue my business operations seamlessly.I appreciate your prompt attention to this matter and kindly request your assistance in ensuring that TBS addresses and resolves these outstanding issues without further delay. I believe that a fair and timely resolution is in the best interest of all parties involved.Thank you for your consideration.Sincerely,[Your Name]

  Business Response

  Date: 10/24/2023

  We at TBS acknowledge and understand the concerns expressed by the client regarding the transition to a new factoring company and the issues surrounding the buyout of outstanding invoices. We recognize the importance of these matters to our clients and the impact they have on their ability to conduct business seamlessly.
  
  It is important to note that TBS takes the accuracy of all client reports and accounts very seriously. In situations such as these, specific procedures must be followed to ensure that all parties' accounts and records are accurate and that any changes reflect the true status of the invoices involved.
  
  Regarding the two invoices in question, we are actively engaged in the necessary processes to resolve each matter. TBS assures that these procedures are standard and crucial for maintaining the integrity of our clients' accounts and the factoring process as a whole. While these processes can take time, they are in place to protect all involved parties, and we are committed to pursuing a timely resolution.
  
  In the interim, we will continue to move forward with the Buyout, as per the client's request, and we continue to offer the option to factor any new invoices while we work to resolve these specific concerns. We are maintaining regular communication with the client and have committed to providing updates as soon as additional information becomes available or when the status of these invoices changes.
  
  We sincerely appreciate the client's patience and understanding as we work through the necessary steps to address these issues thoroughly and accurately. It remains our goal to facilitate a smooth transition for clients in this position, and we strive towards resolving this matter to their satisfaction.

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of Sept 17 until date Sept 22 I've called up to 3 times a day everytime someone will answer but immediately tells me has to transfer then which I'm on hold for at least an hour each time Noone answers then voicemail of which I leave messages everyday 2xs at least. I also have emailed Tbs everyday a couple days 2xs a day to which no response and no reply at all. I need a letter of release to factor somewhere else or at lease a release letter to quick pay as I've not had anything going through tbs since 2021 and can't get answers to why they won't release our business. This is poor business etiquette on their part and no way to run a business at all. client# **** G A ******* TRUCKING LLC

  Business Response

  Date: 09/27/2023

  At TBS Factoring Service, LLC, we hold the concerns and feedback of our clients in high regard and are committed to ensuring timely communication and efficient service. We acknowledge and regret the difficulties that G A ******* TRUCKING LLC experienced in their attempts to speak with a TBS representative to secure the necessary information regarding their account.
  
  Subsequent to their feedback, our team has actively communicated with them, discussing the specifics of their account and assisting in their transition to another service provider. It remains a cornerstone of our company that all our clients receive the clarity, assistance, and support they require, and we are diligently working towards a resolution for G A ******* TRUCKING LLC to ensure that they are able to move forward with their business operations.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been struggling with TBS factoring service for a few months. I haven't used them for two years. I tried to find a new factoring service to start on my own after my divorce. They claim I owe ****** . They sent me the invoice I researched it sent invoice to *********************** out of *************. They found they missed it so they paid sent me the check number and documents showing that. They now claim I owe them over ******* dollars . The reviews I've read show a lot of frodulant activity like my situation. I've been going back and forth for a few months now. They hang up don't answer email or call back. I have proof of everything showing that all's I owed was the ****** . I'm a one truck operation and there about to cause me to go out of business. I want a letter of release from them so I can move on. Thank you very much I hope you can help me . *******************

  Business Response

  Date: 09/22/2023

  We at TBS Factoring Service, LLC recognize and understand the clients frustrations and are keen to address the issues raised transparently.
  
  In August 2023, upon receipt of the clients Notice of Cancellation, our Customer Account team communicated directly with the client by phone, detailing the full balance owed on their account, ensuring clarity. Additional correspondence was sent via a follow-up email, providing further details and documentation regarding the open account balance.
  
  When the client next reached out to our Customer Account Team this week, we revisited and reiterated the balance as per our records. At no point was there any adjustment or changes made to the balance from the initial communication with our Customer Account team. Taking note that the client had transitioned to a new email, we promptly forwarded all relevant past correspondences to the updated email address they shared.

  Our primary objective is to facilitate an understanding and resolution regarding the clients account. TBS has actively engaged with the client at any point where the client has reached out for inquiry. We remain dedicated to maintaining open channels of communication and are committed to resolving the open balance matter efficiently.
  
  We empathize with the challenges faced by one-truck operations and are certainly not in the business of causing hardships to our clients. Our ultimate goal is to work towards a resolution that allows the client to continue their business operations without any hindrance.
  
  We are hopeful that we can work collaboratively with the client to address the balance on their account as we work towards a resolution, including the request for a letter of release once all matters are settled.