Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business have suffered and come short of closing its doors. Due to short pays often times NO pay. They have false chargeback fees, held on to funds that they claim werent paid until I have proven by emailing customers that they indeed were paid. I have no trust in TBS they are crooks and liars for the most part. When you start asking questions you will get no answers or a response *** of lies and misleading information. They will agree to one thing verbally and do something totally different. Once I realized that I need to operate with them solely in black and white. They will just stop communicating. I have lost 2 fuel cards because of their none payment. They make it impossible to leave even after your contract is up and you ask for you aging report they work harder at holding you hostage that actually helping you.

  Business Response

  Date: 02/27/2023

  TBS ********* has been in contact with the client many times to address their concerns. We reiterated to the client the correct process for documenting fuel advances taken from brokers and reporting direct pays from brokers. We continue to follow best practices in invoicing brokers correctly and in a timely manner and subsequently posting payments. However, chargebacks have occurred on this account due to uninformed advances taken from brokers, short pays, and direct pays that are of a significant dollar amount. In all these cases the net effect is the carrier has been double paid on loads. A copy of open chargeback balances (money owed back to TBS) has been communicated to the client and a generous repayment plan is currently in place which the client understands. The client can also terminate services with TBS at any time, however, TBS does require full payment on all open invoices before termination is final. A description of these steps is written into the contract the client signed.

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company Year One Transportation LLC 5615 maple st. Crosby tx 77532 This complaint is against my Factoring company, which has froze my accounts not being able to operate my business due to their lack of planning & contacting brokers to pay their invoices we have submitted to them. This has put a great deal of stress on our small business causing us to lay off contract workers and they request we continue operating without receiving a single dime. Currently there’s an out standing balance that is owed. Total of 28 invoices & counting during the past 3 weeks since the 19th of Jan. 2023 Totaling amount at the moment is $29,947.12 We are still waiting to submit another 18 invoices. This is outrageous & causing us to go out of business.
  

  Business Response

  Date: 02/16/2023

  TBS ********* has reached out to the client to address their concerns. We are working with the client to get them paid on new loads but also address their chargeback balance and unpaid invoices with debtors

  Customer Answer

  Date: 02/17/2023

   
  Complaint: ********
  
  I am rejecting this response because: There has been very little to zero communication with TBS & My self as company owner, There has been no negotiation, not a single call or email regarding this matter. One payment has been posted but chargeback amounts dont make sense. After reviewing called 10 times on Feb/15/23 not a single response, The following requested a call back from assigned agent and here we are on Feb/17/23 not a single call or solutions has been made. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/24/2023

  TBS ********* has been in regular contact with the client via both phone calls and emails with supporting documentation. The Managing Director of TBS ********* had a long conversation with the client on February 6, 2023 over the concern of the account and possible solutions. For a certain subset of invoices, the client was paid by a significant amount by TBS and was also sent payments directly from the broker, which resulted in double payment to the client. To rectify this, the chargeback process was initiated with the client to refund the payments made by TBS. There is also an open claim with a broker that is not going to be covered by insurance. The client has not updated us on the status of the pending claim. This again is a significant dollar amount that is outstanding to TBS. 
  
  Additionally, TBS has attempted (many times) to contact a broker for payment (who also now has inactive authority) status on the invoices for which TBS has paid the client. Without payment to TBS, these will become chargebacks to the client in due course. We are working with the client on new loads, getting him paid on them, while applying some of the money towards their chargeback balance. Ongoing communication continues between the account executive and the client on the status and resolution of the issues. The clients claim that TBS has not been responsive is not valid. We have spoken to and emailed back and forth with the client many times. We last spoke to the client, yesterday, Feb. 23, 2023.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TBS is none compliant with their billing practices and its deceitful when providing information to their clients. TBS: * Falsely advertise None recourse and Recourse programs. * Provide their clients with inaccurate information regarding contract/agreements and UCC fillings. * Give their clients false information in regards to short paid invoices. * wrongfully do chargebacks to their clients * billing practices are unethical *hold clients hostage imposing false fees and chargeback amounts that are not accurate * Charge 4 percent on top of the 4 percent on monies that they deem necessary. and not lawful * Unlawful UCC fillings with none recourse and recourse clients. I want to a letter of release and TBS is holding me hostage on chargeback amounts , that they failed to bill in a timely manner ( I have documentation on my allegations) . The Legal team Monica and Nichelle are none compliant. I requested a copy of UCC fillings and Nichelle emailed me the incorrect UCC fillings. She emailed me fillings that were generic in terms and was public information . She deceived me and wanted me to believe that the document she email me was the UCC fillings and all the terms were included in the document. That was not true. I dont trust TBS and I want out. TBS is none responsive and wont come to an agreement with me. This has been going on since April/2022 without any resolution and zero improvement on their billing practices. Its gotten worse. As I read all the comments on the Better Business Bureau we all have one factor in common billing issues , unlawful chargeback. and unlawful UCC fillings. This can be a class Action lawsuit.
  

  Business Response

  Date: 01/09/2023

  TBS is currently working with the client to provide any requested documents and information regarding their account. Upon request TBS provided the client with accurate UCC Filing information as well as a copy of the clients contract. TBS follows industry billing practices and chargebacks may occur in event of any dispute related to the terms of service in accordance with the contract. TBS shall issue the accounts general release to the client once all debts of client to TBS have been paid in full. TBS is working to get this matter resolved swiftly for the client. 

  Customer Answer

  Date: 01/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Hello BBB,
  

  
  

  Please see below email that were sent out to TBS. The attached aging report has the wrong client ID number. ********* Transport LLC TBS client ID  ***** that is listed on the aging report is not our client ID .
  

  I am ********* Transport LLC , TBS client ID number *****
  

  
  

  Nothing has been done about my issues. Please see below emails . at this point I want my letter release and my monies returned. 
  

  
  

  Best,
  

  *****************************

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/16/2023

  TBS addressed the issues with the client and have come to an agreed resolution. 
  TBS reached out to the client to clarify on the client number. Both client numbers referenced belong to the client, TBS advised on this and confirmed with the client that the aging report provided was correct.
  TBS provided the client the requested documents and information regarding the account. Upon request TBS had provided the accurate UCC Filing information as well as a copy of the clients contract. TBS follows industry billing practices and chargebacks may occur in event of any dispute related to the terms of service in accordance with the contract. 
  TBS has issued the accounts general release to the client. 

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If it was possible i would give this company 0 Stars . This company should not even be opened ; ever sense we first opened our trucking company we started to work with TBS Factoring to pay our loads quicker . But that did not last very long, as to 6 months in we looked at our account on tbs and we noticed that the loads we had done previously weren't being charged .We had a bad feeling then , but we decided to trust the process and maybe they where going to charge them that month . Well they never did charge them on time , and we then started getting charged back for the loads we ****** got paid for and did. Due to this we stopped factoring with them because they where charging us for loads that they didn't charge the company's we did loads for . After all of this we have tried and tried again to stop doing buisness with them and they have pushed us away every time . They just tell us yea dont worry we are going to close your account , and every time we check ,nothing has changed the account is still open . There customer ********************** is horrible , they will not help you , just tell you what you want to hear .

  Business Response

  Date: 12/19/2022

  TBS is currently working with the client in regards to their release from our company.  We are needing some additional conversation with the client to make this a smooth transition.  A member of our leadership team will be reaching out to you to discuss your concerns and work towards a resolution.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,TBS is a factyoring company that supposed to take a small procenatge of each freight that the pay withing 24 hours, BUT sometime doesnt pay some loads and the somtime overcharge for services they provide like quick pay they charge me sometimes over what supposed to be and the owe a lot of money ther charge even if the colect their money they are fair with carrier which is the cheat on payments, They are stealing truckisng companies money, Will send a lot of proves. Thank you

  Business Response

  Date: 12/13/2022

  Hello, i recently submitted two complaints about my current factoring company TBS, TBS has neglected my account resulting in 80k worth of invoices they didnt submit to receive payment, i eventually got this balance down to 29k and then eventually to 15k at this point there are still some invoices that need to be collected but due to the policy of the company they only pay up to 180 days once the invoice was submitted. Its way past that time, TBS doesnt want to take responsibility and help me reduce this balance so i can get it paid and released and continue to work and get paid from these companies and in no shape or form were they gonna inform me that my account was being neglected and in default 80k until i told them i wanted to end my contract now out of the blue i have 80k worth of invoices, they taptally neglected and mismanaged my account, Ive been working and i have a ton of invoices just sitting waiting for me to submit them for payment but under no circumstances do i want to factor with this company or any company, i would just like to pay my balayage and move on in life i have been dealing with this for almost 3 months now, my invoices are going to expire and i need to settle this asap, please help thank you! TBS FACTORING LLC *************

  Customer Answer

  Date: 06/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  THIS IS THE WORST FACTORING IN THE TRUCKING INDUSTRY, THEY OWE US A LOT OF MONEY THEY ARE HOLDING US 6 LOADS DUE TO UNVERIFY CHARGES Excuses (Loads are under verification ************* Loads that we factored with them 70% for them for the last many years) THEY JUST WANNA HOLD OUR CAPITAL SO WE GO OUT OF BUSINESS, THEY EVEN CHARGED BACK A LOT OF MONEY WITHOUT ANY INVESTIGATION OR EXPLANATIONS' FROM THE BROKERS. THEIR CUSTOMER *********************** IS ALMOST IMPOSSIBLE TO REACH OUT TO THEM BY EMAILS OR PHONE CALLS. THEY ARE DISCRIMINATING/ PUNISHING AND BULLYING MY TRUCKING COMPANY. THEY ARE HORRIBLE AS A FACTORING COMPANY. THEY HAVE COUPLE OF HISPANICS ACCOUNT MANAGERS *********************** AND HER BOSS ****** THAT WILL PUT ANY HISPANIC TRUCKING COMPANY OWNERS IN FINANCIAL TROUBLE HARDSHIP/SUFFERING. THEY AGREED TO CHARGE US $500 A WEEK FOR A CHARGEBACK THEN IN FEW DAYS THEY STARTED TAKING 30% OF EACH LOAD TO KILL MY COMPANY.YOU HAVE A LOT OF OPTIONS TO FACTOR YOUR LOADS LIKE RTS, TRIUMPH, TRUCKSTOP, DAT AND MORE.THIS IS A TRUTH STATEMENT NOT JUST BECAUSE I DON'T LIKE THEM, I HAVE BEEN WITH THEM FOR MANY YEARS AND THEY JUST STARTED DOING THIS TO MY TRUCKING COMPANY AND AFTER WE FACTORED WITH THEM OVER A MILLION DOLLAR JUST IN THE LAST YEAR 2022.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/28/2023

  We see that you are stating the same thing in your initial response and this rejection. Please see our response again below. The client's Account Executive has been and will continue to work closely with the client to address their concerns and ensure a successful business partnership.  TBS Management has reached back out and further discussed that our verification process is a standard procedure in the industry, designed to ensure accurate and transparent transactions. We aim to protect both our clients and ourselves from potential discrepancies. This process may at times result in temporary holds on certain loads until they are thoroughly verified and approved for funding. Regarding chargebacks, TBS follows industry practice and chargebacks may occur in the event of any invoice short payments, cashed checks, or discrepancies. TBS Chargeback Policy requires any past due balances caused by cashed checks to be paid off in full to continue funding the account accordingly. Rather than demand immediate payment in full which follows industry standards, TBS is willing to continue working with the Client and a payment plan has been established to resolve their charge-back balance and bring the account to good standing. 
  We kindly request that the client refrain from using foul language or engaging in unprofessional behavior when communicating with our team via phone and email. We believe that constructive and respectful dialogue can lead to better outcomes for both parties involved. We understand the clients decision to explore alternative factoring companies. We are committed to assisting the client with a smooth transition process and providing any necessary documentation or guidance required to facilitate the clients move to a new provider following the accounts agreement terms.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a third-party logistics company. They invoice our carriers' invoices to the wrong company on a weekly basis and won't do anything to resolve the issue. We try emailing them with no response back. We even try calling in and we could be put on hold for ridiculous long periods. I am currently on hold for 20 plus minutes and attached a screenshot below. Once they invoice us, they will keep the old invoice date that they sent to the other company and say they can't change out invoice which reflects negatively on our days to pay. This can hurt a small business like ours severally. I have been requesting to speak to a manger for months and they refuse to give me a line. They say a manager will call back and never will.

  Business Response

  Date: 12/06/2022

  *** Leadership looked into the brokers situation and saw that there were two brokers with the same name that are repeatedly getting misdirected. When a misdirect occurs, the invoice gets redated which is why the debtor was only getting the invoices sometimes and not others. The *** representative gave their contact information so that if this ever happens again the broker can reach out to the representative directly. The *** representative also informed the debtor that for the invoices that were not received, the representative updated the system to not use the specific invoice for credit scoring. Both debtor accounts were also updated with notes referencing the correct debtor to bill.
  
  The broker was satisfied with these changes and was happy to have the *** representative's contact information for any future use.

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 6 month contract with TBS expired on 10/11/22 and I requested to terminate the contract/ renewal with TBS on Oct 31, 2022. We informed TBS that we are switching factoring companies effective immediately and that the new factoring company will buyout the factoring agreement. The problem is that TBS sent us a buyout agreement that had an incorrect balance of $33629.00 in unpaid invoices from brokers and shippers in the 90 to 120 days range; that already had been paid. I contacted all the brokers and shippers that was showing unpaid on the aging report, and they sent over proof of payment documentation and TBS still have not corrected their mistake. I am a non-recourse factoring client and TBS has not once reached out to me about any unpaid loads that was factored until I requested to terminate the contract. TBS has a contractual duty to collect on any invoice purchased by them per their own contract. The new factoring company and myself have called and sent emails for 2 weeks to get the balance corrected so we can finish the buyout, but TBS has not responded. They're basically giving me the run around and trying to make a quick $39K profit on getting the loads double paid, after they've already been paid. I have been a customer with TBS since ********. Their lack of communication has brought my business to a halt since I can't factor any loads until I get a complete release of lien from them. The way TBS does business is completely unethical.

  Business Response

  Date: 11/28/2022

  TBS Leadership has reached out to the client in regards to his concerns and give update status on buyout status, invoice update, etc, but we were unable to reach the client.  We worked with our team to update the clients aging, and sent the updated buyout information over to the clients new factoring company.  During our efforts,  we uncovered some invoices that are pending action before payment.  We have sent this information over to the client to review,  and we will keep the clients account in an active status if the client is needing to utilize our services in the meantime.  Our Leadership team,  will continue to reach out to the client to make contact and resolve any issues for a smooth transition. 

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my company has been trying to get a letter of release from tbs so my company can take our collection business elswhere since july 14 2022. on oct 14 2022 i spoke with and received an email from *************************** that everything on his end was completed. also on the same day i spoke with and received an email from *************************** parroting *****************. both from tbs showing their work. today 10/31/2022 i spoke with another agent from tbs still waiting on the letter of release and was told they cant speak for other depts. and their timeliness. I've had headache after head ache with tbs factoring. i just want to be done with them. they cant or dont want to do their jobs. i cant reach anyone directly and when they decide to return my calls im in the middle of business. they dont work in the office so everything is done via messager or email. they claim they are doing this in response to covid. news flash that was a year ago.

  Business Response

  Date: 11/04/2022

  TBS Leadership reached out to the client to expedite the cancellation process.  There was miscommunication regarding the notice of cancellation and balance due,  that TBS Leadership cleared up on the communication with the client.  We still have one pending invoice for the client, and we issues a singular broker release in spite of this balance.    Due to the miscommunication, we waived fees in regards to the termination process.  Once we have settled this invoice,  TBS will be issuing a general release for the client.

  Customer Answer

  Date: 11/10/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

   

  i am not disputing the facts that tbs laid out but however me and someone at tbs had an understanding agreement with which I have a witness to the conversation that I would either send them a check or money order or have the bank send a wire. However tbs took it upon themselves to do a reverse ach withdrawal out of my account again causing me to be over drawn in that account   Another prime example that tbs tells their trucking companies one thing and do what ever the h*** they want. Regardless if its legal or the right thing. Because in my mind what they did constitute wire fraud. Furthermore I have an email that I can forward to prove that point. It has the way in which to mail payment or how to go about the wire. 

  Business Response

  Date: 11/21/2022

  TBS Leadership reached out to speak with the client regarding their concerns, and was unable to reach them.  We will be reimbursing the overdraft fee that occurred on the clients account in regards to the transaction that occurred to recoup balances.  TBS Leadership will be speaking with the client to advise of this and advise of the reasoning for this transaction.

  Business Response

  Date: 09/20/2023

  We at TBS Factoring Service acknowledge the concerns raised by * & M Freight Relocation LLC and appreciate the opportunity to address those concerns.
  
  We understand that * & M Freight Relocation LLC chose to cease using our services in July of 2022. To formalize this, we issued a letter of release in November of the same year. During this time, the * & M Freight Relocation LLC agreed to a reverse ACH transaction to settle any remaining balance on their account, and we expedited the request for release based on this agreement.
  
  Regrettably, * & M Freight Relocation LLC later disputed the reverse ACH transaction, which meant the funds intended to close the balance owed did not transfer. Additionally, a payment from one of the * & M Freight Relocation LLC's debtors was issued to TB*. In accordance with our standard procedures, these funds were applied to clear the outstanding balance on * & M Freight Relocation LLC's account. Any remaining funds were subsequently released to * & M Freight Relocation LLC, in line with our standard operating procedures.
  
  As of the most recent update, all funds due to the * & M Freight Relocation LLC were released, and any obligation to TBS Factoring Service, LLC has since been fulfilled. All of the aforementioned details were communicated to * & M Freight Relocation LLC. We deeply regret any inconvenience or confusion that *** have been caused to * & M Freight Relocation LLC and strive to maintain the highest standards of service.

   

• Initial Complaint

  Date:10/18/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted our termination letter to TBS on 8/24/2022 and received a confirmation email from my account representative on 9/9/2022 that the letter was accepted, and I will be able to leave, and TBS would allow a new factoring company to purchase the total balance of my outstanding invoices on 10/14/2022. On 09/22 my total balance was $288,819.00, of which 9% ($25K) was showing as 90 140+ days past due. TBS is supposed to recourse these at 90 days, but they do not do this b/c they already received payment. Its only when a carrier wants to leave the company that these past due invoices become an issue as no one will purchase them. I called all the brokers for the past due balances to which I was able to confirm on all and in writing remittance payments that they have already paid TBS these amounts. I started expressing my concerns with TBS that they have already received the payments and was told for over a month that and was often told verbally by TBS that they can see the payments and are working on updating the portal to reflect it on my end. I sent my last load to TBS on 10/14 and have now gone four days without funds because my new factoring company is unable to purchase invoices that when verified with remittance were already paid to TBS more than 30 days ago but have not been applied. I do not wish to continue doing business with TBS but Im not able to get released to do business with another lender feel they are purposely not applying my payments so that companies are financially forced to continue with them since there is no other option. I was supposed to be released on 10/14 and its now 10/18 and this is still pending. Please apply these funds to the multiple invoices past due so that I can continue my business with another lender.

  Business Response

  Date: 10/24/2022

  TBS leadership has reached out to the client to address their concerns. We are working with the client in regards to overdue invoices, and expediting any payments we have in house.   The account was bought out on October 20th, 2022.  We will be forwarding any payments to the new factoring company.

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have requested to speak with a CEO or VP for several months. TBS makes mistakes by over paying us and currently is refusing to issue fuel advances as agreed. TBS agreed to advance after we provide a advance request form, rate confirmation and clear signed bill of landing. TBS is refusing to provide advances after they have received this information and has started stating they need to verify loads with the broker. this has caused trucks to run out of fuel, run out of driving hours and be late with deliveries. The verification is not in the contract because if it were we would have chosen a different outlet.We are having the same issue with being paid, our payouts are being held up as well because the Brokers sometimes do not even respond to this verification, TBS agreed to take the risk of purchasing the invoice and paying us the same day. TBS refuses to honor the agreement. ***********, ********************* and *************** has done nothing to assist with this and has stopped answering emails.

  Business Response

  Date: 10/11/2022

  The *** Executive Officer, that represents the ownership, has reached out last week to speak with the owner.  She was unable to speak with the client.  We have revised our verification procedures for fuel advances, to promote clarity between *** and the brokers for our client.  *** has worked to address concerns with the client, and provide resolutions.

  Customer Answer

  Date: 10/13/2022

  
  Complaint: ********
  
  I am rejecting this response because: This issue has not been resolved. TBS has decided to not respond to emails. This process has still had our trucks sitting. TBS also has decided to punish Priceless and other clients whom place complaints. TBS will not honor their contract. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/18/2022

  A TBS Executive, *********, reached out to the client last week to discuss her concerns.  ********* explained her position and that she can have discussions on behalf of TBSs owners.  We approved an "All Loads Advance" for the client's truck repair and maintenance, and we pushed back resolving outstanding items this week.  ********* is currently reaching out this week to speak with the client, and to follow up.