Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to formally lodge a complaint against TBS Factoring Company, located in Oklahoma City. Upon reviewing your records, I have discovered similar complaints regarding the mishandling of funds, which aligns with my own experience. I am the owner of *********************** ******** **** and my name is **** ******** My complaint stems from TBS Factoring Company charging me a chargeback of seventeen thousand dollars for Scott PA, a business that went out of business in 2022. This chargeback resulted from TBS reopening old invoices and mistakenly paying me twice. Moreover, they claimed that the additional payment was an error and subsequently demanded 30% of every invoice I submitted. It is important to note that this 30% chargeback fee does not include other fees deducted from my invoices upon load delivery. Despite repeated requests, TBS has failed to provide any evidence of payment from ***** ********* after their closure. According to our contract, clients are not liable for chargeback fees if a broker goes out of business. TBS's error of depositing money into my account and expecting repayment solely through future invoices has caused significant hardship for my small business. I have brought this issue to TBS's attention multiple times, highlighting the injustice of their error given that they are the ones responsible. Unfortunately, they have continuously made similar errors since 2019 to present, despite my explicit requests to cease wiring money to my account without notice. Regrettably, the contract between myself and TBS does not outline a dispute resolution process. Furthermore, my attempts to communicate via email and phone calls have gone unanswered, leaving me unaware of the dispute process. I have repeatedly requested to speak with an executive or CEO, but my requests have been denied at every level. TBS representative ***** *** informed me that she could not disclose any information regarding the top executives. While I have managed to reduce the chargeback balance from almost twenty thousand dollars to approximately thirteen thousand dollars, my primary concern is for TBS to disclose their dispute process. This will allow me to seek legal counsel for mediation and facilitate my transition from TBS to * *******. On June 16, 2023, I filed a cancellation notice to ***** *********** the count executive of TBS Factoring Service (please refer to the attached cancellation notice). However, *** ********** has failed to provide any paperwork to * ******* for my buyout and has not disclosed the existence of any termination fees. Consequently, TBS Factoring Service is in breach of contract. To resolve this matter, I kindly request the intervention of the BBB (Better Business Bureau) through mediation. This will enable me to pay any applicable termination fees to TBS Factoring Service once the chargeback balance has been settled. Additionally, ***** ***** from * ******* Factoring Service has expressed interest in acquiring TBS Factoring Service, allowing me to commence factoring with * *******. However, given TBS's repeated errors in wiring money to my account since 2019 to present, I am concerned about the security of future transactions. Every future invoice factored in to TBS by *********************** ******** ***, for the remaining fee of the chargeback balance, I am requesting an email receipt for the exact amount of the remaining chargeback balance for my exit to * ******* factoring service. TBS is currently denying brokers the authority to provide *********************** ******** ***, owned by **** ******** with fuel advances for hauling loads from point A to B. Specifically, they are refusing to grant fuel advances for ** **** ***, which directly contradicts our contract. *****, a representative from TBS, stated that they will only offer me one fuel advance at a time to reimburse the chargeback, despite being the ones responsible for the mistake and subsequent charge. Therefore, I urge you to promptly launch a probe investigation into my complaint and provide the necessary aid and assistance. Your swift response would be greatly appreciated. Thank you for your time and assistance. Sincerely, **** ******* Owner, *********************** ******** ***

  Business Response

  Date: 07/21/2023

  *** Leadership has been actively engaged in communication with the client.
  
  Regarding the chargeback issue referenced, the client submitted the same load to factor twice and the load was paid out to the client both times causing the chargeback balance. Our team has provided the client with a detailed chargeback balance report. We will send an updated balance report to the client. In addition, our clients have access to their account information 24/7 through the *** Get Paid app. This app provides real-time updates on transactions and related details, allowing the client to stay informed about their account status including open chargeback balances.
  
  We do not disclose the direct contact information of our executive board. However, our executive board appoints leadership in different *** departments to assist clients with matters at hand.
  
  Regarding fuel advances, *** is adhering to *** Fuel Advance policies in accordance with the agreed-upon term. Our policies and procedures necessitate the removal of access to certain client programs in the event of outstanding balances due to ***.  Rather than demand immediate payment in full which follows industry standards, a payment plan has been offered to the client to help clear their balance and regain full eligibility for the Fuel Advance Program. *** does not have authority over our clients' brokers'policies and practices, including fuel advances. Each broker operates independently and follows their own internal guidelines and policies regarding fuel advance programs. Upon receiving the clients request for notice to be provided to their broker regarding fuel advances, we promptly forwarded the request to the appropriate contact. We can confirm that the standard form *** has used for many years was provided directly to them.
  
  Regarding the cancellation notice and the buyout, we will expedite this process to ensure a smooth transition. The clients new factoring company should email ******************. 

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TBS accepted an early termination letter. Todd Weber called me and stated he will waive the early termination fee on April 19 2023 due to them holding money in a reserve account that I had no knowledge about. I've had to contact freight brokers to verify payments as TBS wasn't accepting payments in a timely manner and then would chargeback amounts. There for collecting double payments. Since cancelling TBS is still telling brokers we factor with them, but I have no account to log into, and have confirmaton that they agreed to cancel. When you call your AE they never respond to emails or phone calls until you threaten them with legal action and then it still takes weeks for a response. They have shorted payments numerous times, and I would send proof of such to them again no response. TBS is very unethical and stills from companies daily. I have printouts of 30 reviews regarding the same thing. They need to be stopped!!
  

  Business Response

  Date: 05/18/2023

  We appreciate the opportunity to respond to the concerns raised by the client regarding Morton Hauling and MV Logistics (collectively, the "Companies"). At TBS, we emphasize transparency, fairness, and open communication in our services.
  
  We acknowledge that we have waived the early termination fee for the Companies as discussed with the client. However, it's essential to clarify that this action does not absolve the Companies of all financial obligations. Outstanding balances on their accounts must still be settled before we can fully close their accounts with us. Regrettably, our repeated attempts to communicate regarding these obligations have been unsuccessful so far.
  
  We strongly encourage this client to settle the outstanding balances, which form an integral part of the account cancellation process. Once these balances are cleared, we can move forward with the finalization of the cancellation process, thus, fully addressing her concerns and concluding all related matters.

  Customer Answer

  Date: 05/18/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: We are in no way associated with Morton Hauling and the state is aware of this as well and have an open fraud investigation into this company. You can't even pull the company up on SaferWeb. I have asked numerous times for a breakdown of what you think we may owe for MV Logistics and that has been failed to be met. Several accounts were paid to you but I was chargedback by TBS so you were double paid as I never received the funds. Again you are not transparent and failure to send me things I've requested in not professional. It is also not professional to require us to continue to have loads factored with you even though our agreement with TBS and MV Logisitics has been terminated
  
  
  
  Sincerely,
  
  
  
  Erica ******

  Business Response

  Date: 05/26/2023

  We understand the clients concerns and would like to address them accordingly. Our underwriting Department the activity and agreement for both factoring accounts and determined affiliation between your company, MV Logistics, and Morton Hauling. If you do not already have a copy of the signed agreement for each company, we can certainly provide you a copy. 

  
  Regarding your request for a breakdown of the amounts owed for MV Logistics, we apologize if this information has not been provided to you in a satisfactory manner. We understand the importance of transparency and will make every effort to ensure that you receive the necessary details promptly. Reports containing the balances owed by your company have previously been provided, and we will gladly resend them to you. Additionally, we would like to remind you that an online portal was available for your convenience to view this information while your factoring status was active.
  Lastly, we would like to clarify our position regarding open balances. As per our agreement, it is necessary for all outstanding balances to be at $0 before finalizing a release for the company. This requirement ensures that all financial matters are appropriately resolved. We understand that this may be an inconvenience, but it is a standard procedure to ensure the smooth conclusion of our business relationship.

  Customer Answer

  Date: 05/26/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Sorry but I have not signed anything under morton hauling and there is a police report I have filed regarding someone fraudulently using my name Erica Morton. And once again you have not provided a breakdown report of what is owed for MV Logistics you have 3 days to provide me this information
  
  
  
  Sincerely,
  
  
  
  Erica ******

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been having issue with this company since day one factoring has always been issue on the 4/13/2023 I was in a meeting my manger contact me telling me tbs has been giving him back and forth of lies telling him its in line payment and the loads need verification which was completed bye the broker I was speaking back and forth with the A/R was told in order to process the loads 2 loads need to be verified. Once the loads was verified I got told another story. Tbs is not a good factoring company they will lie to you not pay you the same company that we or speaking of loads was factor with no trouble. The moral to this been taking this far is. Im tired of the lies tired of games been played with tbs not paying loads. Representative or train to tell you what need to be told . To get a client off the phone. We have test this company several times bye factoring from our sister company same loads we would factor hours after we factor to see what would happen. Guess what they pay our sister company and give us lies my manger did this serval times . To see the out comes if anyone needs proof leave a message I will send emails and expose them. For serval lies. We or a small company put our trust in them for payment and they have fail us repeatedly. DONT DEAL WITH TBS

  Business Response

  Date: 04/18/2023

  TBS Factoring Service LLC appreciates this clients feedback regarding their recent experience.  TBS strives to maintain positive relationships with all clients and takes this feedback seriously.  
  
  Upon receiving this clients feedback, TBS was in direct communication with this client to address their concerns and find a resolution to their issues.  As per TBS policy, all loads must complete the verification process prior to funding.  TBS acknowledges that certain factors can extend the time that it takes to complete the verification process, as in this case.  Additionally, there were changes previously made to the clients account that resulted in their funding being delayed since there was additional documentation that was requested from the client before being able to finalize their funding.  TBS found a resolution for this issue and the client agreed that it has since been resolved.  Additionally, we assigned a new Account Executive to this client account, per their request, to the clients satisfaction.   
  
  TBS encourages clients to reach out to our Customer ********************** team as their first point of contact, to resolve any account-related issues or inquiries.  Our Customer ********************** team can be reached by phone at ************, by email at ***********************************************************************, or via chat through our TBS GetPaid App.

  Customer Answer

  Date: 04/23/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************, TBS IS NOT DOING WHAT THE CONTRACT STATES. I DO OVER ****** IN A MONTH REVENE WITH THIS FACTORING COMPANY. I THOUGHT BY  DOING BUSINESS WITH THIS COMPANY WOULD MAKE EASY ON MY COMPANY ITS MORE OF A HASSLE NOW THAN EVER NEXT I WILL POST THE CONTRACT. THEY ALSO STATE TO ME WE DO WIRE LONGEST PAPERWORK IS CORRECT AND IN ORDER AND VERIFIED ALSO MY COMPANY WAS TOLD WE FUND COMDATA CARDS 24/7 IF PAPERWORK IS CORRECT ON THE 4/22/2023 I WAS INFORMED THAT IS NOT TRUE. TBS IM LEARNING IS NOT WHAT TRUCKING COMPANYS LIKE MYSELF WILL TOLERATE. ALL MY COMPANY WANT IS A FAIR SHAKE TBS FACTORING COMAPNY REPRESENTATIVE OR RUDE THEY OR NOT EDUCATION ON FACTORING EVERY EMAIL I SEND THAY SEND IS KEEP BUY MY OFFICE MANGER WHEN THEY OR READ BYE MY COMPANY REPRESENTATIVE THIS IS NOT WHAT WE SIGNED UP FOR.

  Business Response

  Date: 05/02/2023

  We apologize for any confusion or inconvenience experienced while working with TBS Factoring. Our goal is always to provide excellent customer ********************** and support for our clients, and we want to address concerns thoroughly and transparently.
  Regarding the complaint, there have been some misunderstandings about the processing and funding of your submitted schedules. Our records indicate that the schedule was submitted after business hours on Friday and was processed and purchased by Sunday evening.  While we do have the ability to fund Comdata cards 24/7 outside of bank hours, including holidays, we want to clarify that this does not imply that TBS has production representatives factoring schedules 24/7. Our standard hours of operation are from 8:00 AM to 5:00 PM Monday through Friday.
  If you have any additional questions or concerns about your agreement with TBS, we are more than happy to discuss them with you. Our team is committed to ensuring that our clients have a clear understanding of our services and processes, and we are here to help you succeed.

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive dealt with this company for 3 years and its been nothing nice. Ive recently sent them a notice of cancelation/termination..as of 4/4/2023..they told me they wont release me from there contract until may 15th. Its suppose to be a 30 day heads up to cancel. I have had nothing but bad experiences and unprofessionalism with TBS Factoring..i am looking for this contract to be terminated well before may 15th (Immediately). I don't owe you guys anything and as i see it this contract has been breached. Incase you all aren't aware of a breach in contract-A breach of contract occurs when one party fails to fulfill its obligations as outlined in the contract. That could include something relatively minor, such as being a couple of days late on a payment, or something more serious.With that being said payments have been late multiple times including recently and i havent recieved a answer from my account manager in weeks as well as her supervisor.

  Business Response

  Date: 04/10/2023

  TBS Factoring Service LLC appreciates ************' feedback regarding his recent experience and is saddened to hear that we have not been able to meet his expectations, leading to his desire to cancel services.  TBS strives to maintain positive relationships with all clients and takes this feedback seriously.
  Upon receiving the client's notice of cancellation, TBS reviewed the service agreement, which requires a written and signed notice 30 days prior to the renewal date of the factoring agreement.  While ************ factoring agreement does remain active, we have been in active communication with this client regarding their request to move to a new factoring company.  Additionally, as per the agreement, any open balances due to TBS must be settled before finalizing the release of the client.  Since Mr.  **** is an active factoring client; this includes all invoiced balances being paid to TBS.  TBS is actively working with ************ to provide assistance throughout the cancellation process, ensuring a smooth transition to a new factoring company as desired.
  As always, TBS encourages all clients to reach out to our Customer ********************** team as their first point of contact, to resolve any account-related issues or inquiries.  Our Customer ********************** team can be reached by phone at ************, by email at ***********************************************************************, or via chat through our TBS GetPaid App.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in business with this company for nearly 8 years now I regret it. Recently I have been questioning them about the funds they have for me and I get NO ANSWERS I left messages, and emails, never to get an answer!!! they will charge you claiming that they weren't paid by the brokers and then you ask the speaker with the manager I never heard from them again!!! they will make you go bankrupt. DO NOT USE THEM and MAKE THE MISTAKE I MADE !!! they held up my money nearly 11k and I still can't get it kept asking for it they said the Manager was on vacation for 3 months!! I hope I can get this resolved and get my fund so my business doesn't have to close its door.

  Business Response

  Date: 04/04/2023

  TBS ********* has been in contact with the client many times to address their concerns. We reiterated to the client that in order to release his reserve balance to him the chargebacks needed to be collected. After speaking to the client he agreed hed continue working with us if he was sent an updated list of short payments with the reasons if known. This was sent to him. He had turned in loads today and agreed to have all the chargebacks taken from his funding and in return we then followed up by releasing his cash reserves to him.

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with TBS for over two years. In the very beginning it was going great. Now I never get paid on time, cant ever get anyone on the phone without waiting long periods of time, or even waiting days or weeks. No emails or calls back. Charge 4% for zero recourse and its not zero recourse. Took away my fuel advance privileges and started taking 25% of every load I factored. Horrible customer **********************!!!

  Business Response

  Date: 03/30/2023

  We at TBS Factoring Service acknowledge the concerns raised by the client regarding their removal from the Fuel Advance Program and funding delays. Our policies and procedures necessitate the removal of access from certain client offerings and programs, in the event of large outstanding balances due to TBS.  In this case, a payment plan was offered to the client to help clear their outstanding balance and regain eligibility for the Fuel Advance Program.  Furthermore, it is noted that funding delays typically occur when an account is not in good standing, as with this situation. The client's account executive has been and will continue to work closely with the client to address their concerns and ensure a successful business partnership.  TBS encourages clients to reach out to our Customer ********************** team as their first point of contact, to resolve any account-related issues or inquiries.  Our Customer ********************** team can be reached by phone at ************, by email at ***********************************************************************, or via chat through our TBS GetPaid App.
  

• Initial Complaint

  Date:03/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise ach takes 1-2 days and wire same day or next. It's been a week and I have yet to receive capital for loads that I submitted. They constantly hold money and interrupt critical working capital. There is little to no communication. Hours are spent just trying to get a hold of someone. They let a recourse balance build and I have addressed items on the recourse list a number of times and every single time we have to start all over on a dispute because nothing gets done the first time. When they originally advertised there services and signed me up over the phone they were deceiving and not clear that they will not be responsible for payment if ANY reason it doesn't get paid by brokers. Many times they were unable to even give me a reason on why a load wasn't paid. Many times I wasn't even made aware of a load not being paid until months later and too much time has passed to even dispute something. When requesting receipt of ALL payments made towards recourse accounts they send me a list of all payments made and after reviewing list there ware a whole 6months worth of payments missing on the list. They are now saying that they are not paying me for anybloads until the broker pays or agrees to pay them first which completely goes against what they signed me up for it defeats the purpose of ach and wires if it all depends on the timely response of a broker. I have provided proper documentation on items being distributed on recourse reports and never get a resolution or even response. I've been stranded a number of times in different cities because i have no working capital because im waiting on loads to be paid after I've given them all the required documents. When advertised they told me that they will get 4% of all loads original gross rate which is higher than most other factoring companies. The reason for the high rate is cause they say they take care of all billing and the headaches that come with chasing brokers for payment. FALSE!

  Business Response

  Date: 03/23/2023

  TBS Account Executive and Leadership has been in communication with the client regarding the recent factoring submissions and the accounts past due balance. The client did receive payment for the recent submissions that were held due to a past due chargeback balance on the clients account.  TBS follows industry practice and chargebacks may occur in the event of any invoice short payments, cashed checks, or discrepancies. TBS Chargeback Policy requires any past due balances to be paid off or have an approved payment plan in place to continue funding the account accordingly. If there is no approved payment plan in place the funds are held entirely to the past due chargeback balance.  Here, the Client previously disagreed with a payment plan; TBS has contacted the Client to clarify the requirements of chargingback past due balances. Rather than demand immediate payment in full which follows industry standards, TBS is willing to continue working with the Client and a payment plan has been established to resolve their charge-back balance and bring the account to good standing.

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been misleading in its practices. They claim funds are owed to them by a third party on my companys behalf, although written proof has been provided to them that all debts have been paid. We are seeking to have our contract terminated but are not allowed release until the matter of the debts has been resolved. Despite having been paid as well as all relevant information, the company will not properly look into the situation to rectify

  Business Response

  Date: 03/09/2023

  At TBS Factoring Service LLC, we take all customer complaints seriously and are committed to addressing them promptly and thoroughly. We received a complaint from **************** regarding his account and promptly investigated and resolved the issue by locating and closing out misapplied payments that were received.  We also contacted the Account Executive responsible for his account to request closure of balances owed to TBS with funds in his reserve account. We have communicated to **************** that the issue has been resolved to his satisfaction. We remain committed to providing our customers with excellent service. Additionally, we ask all clients to reach out to Customer ********************** as their first point of contact with any concerns on their account so we can help address in a prompt and timely manner.

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been with TBS for almost 2 years. They never pay on time. I don’t ever get my advances. Customer service is the worst. They never answer and barely ever respond to emails. They lie to you about payments. They offer same day payment but I don’t ever get paid on time. I constantly call TBS because of their mistakes. I have requested the contract and aging report several times, but still haven’t received it. This has cause so much stress on me and My company causing us to barely maintain and keep drivers. I have asked to be released from the contract several times considering they aren’t holding up their part of the agreement which should be grounds to release my company without further prejudice or fees. At this point it’s like they are being allowed to scam other business owners and professionals because someone has to put a stop to this type of business.
  

  Business Response

  Date: 03/09/2023

  At TBS Factoring Service LLC, we take all customer complaints seriously and are committed to addressing them promptly and thoroughly. We received a complaint from ********************** regarding his account and promptly investigated and addressed the clients concerns and issues with potential funding delays on their account. Additionally, the clients Account Executive has also been in communication with the client and was able to provide resolution on the issues that the client referenced in their complaint. We have communicated to ********************** and agreed that the issues have been resolved to his satisfaction. We remain committed to providing our customers with excellent service. Additionally, we ask all clients to reach out to Customer ********************** as their first point of contact with any concerns on their account so we can help address in a prompt and timely manner.

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TBS Factoring Service entered into a contract to factor my freight invoices. In January 2023, I made the decision to change factoring companies. Those reasons are: 1. Cannot talk with anyone on the phone without an hour or longer wait time, 2. Cannot get credit approval on a broker without waiting hours for a response, 3. TBS cannot keep the aging report update. That is where we find ourselves today. TBS claims that there is $11250.00 owed. The problem being that these invoices have been paid by the brokers but TBS will not acknowledge that they have been paid. I am including the list with when these invoices were paid.

  Business Response

  Date: 03/07/2023

  TBS contacted the client for more information about the invoices in question and have continued follow ups scheduled to provide details showing where funds have been forwarded to the new factoring company. The client recently processed a buyout to a new factoring company and any funds received after the fact will be forwarded accordingly to the new factoring company within 7 days of being received and processed with TBS. The client had a handful of invoices where payment remittances were not received to TBS, management is working with accounting to verify funds and allocate accordingly to the new factoring company. TBS is working to get this matter resolved swiftly for the client.