Complaints

This profile includes complaints for Glo Tanning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Glo Tanning

  10600 S. Penn Ave., Ste 8 Oklahoma City, OK 73170

• 

  Glo Tanning

  12335 N Rockwell Oklahoma City, OK 73142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a postcard in the mail to try this place for the month of May. As long as I canceled by the 20th of May . I canceled on the 15th of May. Was told it would be canceled but the company is still charging me for June !

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for a lotion product that I didn’t receive. And was told that since it was a product that they can’t approve the return. They have cameras show me where I was I walking out with 98$ lotion. I went for a spray tan why would I purchase tanning bed lotion

  Business Response

  Date: 05/27/2025

  To whom it may concern,

   

  We have reached out t the client and resolved the issue by issuing her a full refund. Please see the attachments. Thank you!

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for my Glo Tanning account to be frozen on March 14, 2024. Glo failed to freeze the account and continued to charge my account for the full amount from April 2024 - February 2025, totaling $855.29. The frozen account charge should be $5/month, thus, they owe me $800.29. Glo has stated that they are in receipt of the freeze request on my account dated March 14, 2024.

  Business Response

  Date: 03/17/2025

  To whom it may concern,

  Thank you for reaching out. We have processed a refund for the client for the maximum allowable six months, as per our system’s limitations. The remaining balance has been issued as in-store credit since our system does not permit refunds beyond this timeframe.

  
  Please let us know if any further information is needed. We appreciate your time and assistance.

  
  Best regards,

  Glo Tanning

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory business, I have been trying to reach them since November to cancel membership. Keep getting a run around via emails, or leaving voice mails. You can't cancel your membership at the store locations. I have contacted my credit card company, and now I am seeing a $5 charge from Glo Tanning.

  Business Response

  Date: 01/24/2025

  We spoke with complaint January 17th regarding this matter and provided an explanation as well as a resolution to the issue. We terminated the complaints membership and provided the refund of $10 immediately. 

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to formally lodge a complaint against Glo Tanning in Durant, Oklahoma, for improper billing practices and misleading cancellation procedures. Below is a detailed account of the issue I experienced:
  
  In July 2024, I canceled my membership in-store, as instructed by a Glo Tanning team member who confirmed that cancellations could be processed in-store. Despite this, I was subsequently charged the following amounts:
  
  $100.95 for September and October 2024
  $101.95 for November and December 2024
  This amounts to a total of $405.80 in unauthorized charges.
  
  Upon noticing the continued charges, I contacted Glo Tanning's customer service department, where I was informed that cancellations must be made directly through their customer service team—not in-store. However, I relied on the guidance provided by the in-store team member when I canceled. There was no reason for me to doubt the information provided at the time.
  
  Additionally, I shared the account with a friend who transitioned to a separate membership with her husband beginning in September 2024. Even if I had not canceled, the membership was no longer valid for the shared account as of that date.
  
  When I requested a refund for the unauthorized charges, it was denied, and I was instead offered a credit through December 2024. However, as I no longer use Glo Tanning's services or products, this resolution is not acceptable.
  
  I am seeking a full refund of $405.80 for the charges incurred after July 2024. Furthermore, I believe Glo Tanning's cancellation policy and practices are misleading and need to be addressed to prevent similar issues for other customers.
  
  I have since learned that there have been numerous complaints regarding similar billing issues at the Durant location, indicating a pattern of improper practices.
  
  Thank you for addressing this matter promptly. I look forward to your assistance in resolving this issue.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/10/2025

  Dear Better Business Bureau,

  Thank you for giving us the opportunity to address this matter.

  ***** ***** recently contacted our Guest Services team, and we took the time to reiterate the terms and conditions of her agreement, including the cancellation policy. We clarified that we are unable to honor verbal cancellation requests made in-store. Per our policy, all changes to memberships, including cancellations, must be processed by contacting Guest Services directly.
  After thoroughly reviewing our communication records, we found no evidence of a cancellation request from *** *****. Additionally, our Spa Consultant provided assistance to *** ***** by helping her make changes to her Family Plan, including the removal of one member and the addition of another.
  We remain committed to providing clarity and support to our members and would be happy to assist *** ***** further with any membership adjustments or inquiries.
  

  Sincerely,

  Glo Tanning

  Customer Answer

  Date: 01/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Thank you for your response and the detailed explanation regarding your policies. However, I need to address a few discrepancies in your communication.
  Firstly, I want to reiterate that I did not authorize or request any changes to my Family Plan, such as the removal or addition of members. Who was the person added to my plan? (Also, there were 2 ***** ***** at the Durant location and our accounts had been confused before.)This information is incorrect and should be reviewed further.
  Secondly, when I visited your store, an employee specifically assured me that my membership cancellation would be processed. I relied on this information in good faith, assuming the matter was resolved. As a customer, I should be able to trust the information provided by your staff. If your employee made a commitment to process the cancellation and did not follow through, I believe it is the responsibility of your organization to honor what was communicated to me.
  I kindly request that you review this situation, including any records or notes associated with my visit to your store. I trust that you will take the necessary steps to resolve this matter fairly and ensure the accuracy of your processes.
  Thank you for your time and attention. I look forward to your response.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After attempting to cancel my membership with glo tanning in ************* I was informed it couldn't be done in store and I couldn't reach anyone to cancel it over the phone. So I canceled my card they had on file and ordered a new one. I went two months not being charged and today I got charged for the membership using my new card that they didn't have the information for. This is the equivalent of stealing and this company should be shut down. I haven't been in for months and the only way they could get this card's information is through something criminal.

  Business Response

  Date: 01/01/2025

  Dear Better Business Bureau,

  Thank you for bringing this matter to our attention. We take customer concerns seriously and have reviewed the situation thoroughly.

  We have contacted the customer directly to address the issue regarding their membership. Upon reviewing our communication history, we found that the customer did not reach out to us via phone or email to request cancellation. As per our membership cancellation policy, all cancellation requests must be made by phone or email on or before the 20th of the month to prevent charges for the following month.
  To resolve this matter and avoid any further confusion, we have gone ahead and canceled the customer's membership and refunded the charge for the current month. We strive to ensure that all customers are aware of our cancellation policy and are happy to assist in resolving any future concerns in a timely manner.

  We appreciate your understanding and are committed to delivering quality customer service to all of our members.

  Sincerely,

  Glo Tanning

• Initial Complaint

  Date:11/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company added an additional charge to tanning contracts without consumer knowledge and profited off those additional charges. When I brought this to a managers attention she banned me from all locations and terminated my contract and a refund was never given. Several members were charged additional for a Bronze level 4 when they were never charged before additionally the stopped spraying twice. Many employees acknowledged this change and said they attended a meeting about it and weren't happy however they refused to speak out for fear of retaliation which is what I am experiencing.

  Business Response

  Date: 12/06/2023

  Hi ***************************,

  I hope this email finds you well. The Management decided to ban the client due to inappropriate behaviour at the salon. Here at Glo, we want to ensure that we have a peaceful and happy relationship with our clients and we are committed in proving with great customer experience.  And as a courtesy, we went ahead and refunded her the prorate for the month since she used the services. 

   

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 I went into the salon and requested to freeze my membership, my daughter had torn her ACL and neither of us would be able to use it for a while. The salon told me I would need to call customer service. I did so on May 13th. The customer service agent assured me that my membership had been froze and I would not be billed for ***** Again in June an attempt was made to charge my card for the membership and I called again to customer service and asked that they freeze my account. Again I was told that it was done. I asked for an email showing the account was froze and the agent told me that she couldn't send anything because there was nothing she could send to show it was frozen but assured me it was taken care of. In July Glo again auto drafted my account this time the transaction went through. I immediately contacted my bank. My bank referred me online to Glo to request a refund for the amount charged and to freeze my account. I did so in separate emails through links on the *** website on Sept 15th. I got a reply from a *** agent in regards to canceling my membership. I was told there is no record of me calling to request to freeze my account and that once I pay the past due balance of $302.85 they would cancel my account. She went so far as to offer me a payment plan to pay off the balance and suggested that I downgrade to a lower priced membership. I went back and fourth through a few emails and requested the cancelation and the refund of the $100.95 that had been charged after I had called requesting the freeze twice. The agent finally informed me that she would cancel my account at the end of Sept. I was never offered the refund I requested and it was never acknowledge that I made 2 calls requesting the freeze other then the agent telling me that there was no record of my calls to freeze.

  Business Response

  Date: 10/10/2023

  Hi ***************************,

  
  I am writing in response to the chargeback dispute regarding the transaction in question. After thoroughly investigating the matter, we have determined that the account was already cancelled as of 09/30/2023 and we have successfully waived the past due balance as a courtesy.
  Additionally,our record shows that the client came and signed up for a a Family membership in 04/12/2023 and this plan requires 3 months commitment before they can make any changes like canceling or freezing the membership. 
  Also, we are unable to process any refunds since there was a chargeback made in July and the client already got the money from the bank. At the same time, we already waived past due balance of $302.85 in September. 

  Customer Answer

  Date: 10/10/2023

  This is not true. My bank reversed my charge back because from I was told by them is that *** claimed the transaction was accurate. Also I requested contact info for the ** & CEO of the company to get help resolving this & communication stopped. There has been no refund of the $100.95. I also attached the cancelation/freeze policy as listed online that states I canceled within enough time not to be billed. 

  Customer Answer

  Date: 10/10/2023

  This is not true. My bank reversed my charge back because from I was told by them is that *** claimed the transaction was accurate. Also I requested contact info for the ** & CEO of the company to get help resolving this & communication stopped. There has been no refund of the $100.95. I also attached the cancelation/freeze policy as listed online that states I canceled within enough time not to be billed. 

  Customer Answer

  Date: 10/11/2023

  
  Complaint: ********
  
  I am rejecting this response because :My bank informed me that *** refused the dispute so the provisional credit that I was initially given was reversed. My bank also informed me that Glo submitted "proof" that the transaction was valid. If the transaction was refunded I need to proof to take to my bank. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/12/2023

  Good Morning,

   

  The client filed a chargeback and we provided the evidence that we were not in the wrong. The clients bank ruled in our favor. The screenshot attached it not of Glo tanning in the USA.  I have attached our Cancellation Policy 

  Customer Answer

  Date: 10/18/2023

  Here is the screen shot of the statement from GLO tanning that they can not issue a refund because I have "already received the funds from my bank". 

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for four months now to cancel my membership. Ive gone through their pop process to cancel it. They keep trying to charge me. I even went in there after they charged me last month and tried to use the month of tanning that they took out of my account and they would not allow me to use my paid for tanning services.. this company is very crooked. They make it almost impossible to cancel your service even though you do exactly what they say when youre trying to cancel it I do not recommend this tanning salon to anyone I have seen multiple people have the same problem that Im having and the company does nothing about it theyre crooked they just take your money and they make it impossible to cancel your membership.! I have spent almost $400 and only been in that place and allowed to tan one time Ive been in multiple times trying to cancel it but only one time have I been allowed to tan!

  Business Response

  Date: 10/10/2023

  Hi ***************************,
  I am writing in response to the complaint regarding the transaction in question. Our record shows that the client came in on 05/23/2023 and signed up for a Family plan, this plan requires 3 month commitment before they are eligible to make changes like canceling or freezing the account. 
  Additionally, we have reviewed the relevant communication history and have found no indication of a cancelation request initiated by the client. Our Membership agreement states that all cancellations must be placed on or before the 20th of the month to avoid the next draft cycle." We cannot honor cancellations or back-pay for previous months if no contact/effort was made to reach us to cancel. 
  Also, we have reviewed the account and it was showing a past due balance for $131.29 so we went ahead and waived the balance so she is welcome to come back and sign up for a new membership with a clean slate,and we have successfully canceled the account. Here at Glo, we want to make sure that our clients will get the best value possible so we will reach out to our client directly to resolve this matter promptly. 

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16th, my daughter and I went to Glo Tanning located in *******************. I wanted to purchase 2-3 sessions to fade our 'farmers tan." The attendant at the front desk told me I would save money if I set up an account with auto debit each month. I explained to here that I really didnt need a membership because I don't normally tan. She said the beds we would need would cost more and this would save money.As I was filling out the form on the ipad I asked her if I could cancel it the following month. She told me that I could put the account on "hold," each month and cancel after 3 months. So, I called and put the account on hold the next month. The bank notified me that there had been a charge that tried to go through from GLO tan. I called them back, and they said it wasnt "noted." In July I called to hold the account, and the same thing occurred. In July my mom was diagnosed with uterine cancer. I was going to be helping with her care so I called and cancelled acct. She asked me to repeat my name 3 times. On Sept 12, after my mom's last day of radiation, my dad was diagnosed, stage 4 High grade B cell ********* ****** to ******* to MD ******** ************** Family sent my mom/I money via cashapp(same acct) for hotel while he was on chemo. I went to pay for hotel, and my card declined. Glo tanning had debited ******, and ******. I called Glo cust service & spoke with "****," said she was sorry, & "it would be refunded." However, *** sent me an email & declined refund, stating they wanted to give me a "credit," for the whole balance. Of course, they should credit me, I didnt use their services!! Yet, they still feel it right to keep monies they back- charged from JUNE, JULY, AUG and then another charge ****** for Sept! That is 6 months not 3! How can this be legal? Looking at the reviews, I am NOT the only one customer with a issue of calling to cancel or hold and it not be done. Please review, this is unethical.

  Business Response

  Date: 10/09/2023

  Hi ***************************,

   

  I am writing in response to the complaint regarding the transactions in question. After thoroughly investigating the matter, we went ahead and provided the refund from June to October.
  
  Additionally,we have reviewed the relevant communication history and have found no indication of a cancelation request initiated by the client. Our policy states that refunds requested for unused services will not be issued, and our Membership Agreement states "All cancellations must be placed on or before the 20th of the month to avoid the next draft cycle." At the same time, here at Glo, we want to make sure that our client get the best value possible so we have sucessfuly processed 5 months  refund to the card ending in 8763. 

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************