Complaints

This profile includes complaints for Glo Tanning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Glo Tanning

  10600 S. Penn Ave., Ste 8 Oklahoma City, OK 73170

• 

  Glo Tanning

  12335 N Rockwell Oklahoma City, OK 73142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March I asked Glotanning to cancel my subscription. No one ever did it and i was getting charged $100 every month. I called again like a month later to cancel again and still it was not done correctly and i was charged again, this was going on for 4-5 months. I asked my credit card to stop accepting these charges and credit me for the months they were charging. Glo tanning told them the charges were legit and they recharged my account. Finally in July I called again to cancel and see what was going on with my account and they said it was never cancelled. I am now livid, she said she finally did it correctly and they would refund me 4-5 months of the incorrect charges. I was just advised they won't refund me because i asked my credit card to dispute it but i told them you told my credit card the charges were legit (when it was not) and they charged me back. This is beyond acceptable and expect to get my money back. this is for the *****, ******* location

  Business Response

  Date: 08/28/2023

  Hi *****,

  I am writing in response to the dispute regarding the transaction in question. After thoroughly investigating the matter, we have determined that the transaction is indeed valid and in accordance with our records and policies.

  As per membership Agreement, all cancellation should be done by contacting us over the phone or email and should be done on or before the 20th of the month to be effective the following month. We have thoroughly checked our records and there was no cancelation reuqest in March either througha phone call or email. 

  We did our best and escalated the refund rquest, at the same time, we have records that the client filed a chargeback. As per protocol, we are unable to process a refund for this request but we are happy to return the services as free month or ISA. 

  We sincerely apologize for any inconvenence it has caused, and we are happy to resolve this with our client by giving them free month on us. 

  Customer Answer

  Date: 08/30/2023

  They are lying. We were told months ago that it was a 3 month guarantee charge which ended in April. when i called back in March whoever answered never put the cancellation through. called back in April and they still didnt cancel. called again in May and still not cancelled correctly. (maybe they need to retrain their customer service employees).  When they refused to refund me i called the credit card company to dispute it and they contacted glo tanning and glo tanning told them it was legit when it wasnt. i called to cancel 3 times so my card put the charges back on my card. so i got l thing back yet. they can see how many times calls where made there.  finally someone in july was able to correctly cancel the account and was advised i should be getting back over $400 since they incorrectly cancelled the account. this is all on them and they are trying to get away with this. I want my money back. they owe me the money 

  Business Response

  Date: 08/31/2023

  Hi *****,

   

  I hope this email finds you well. As an act of goodwill, we went ahead and refunded the client 4 months for a **** of $426.76. Also, her account was successfully cancelled. 

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told on August 6th that my account had been suspended and would not tell me why, since we had just got home from vacation I thought it had to do with my debit card. I went in the following day no reason why. I then received a text that I could not be on their premises. Then I figured out why and went in to talk to a manager, *****. On May 26th 2023 a girl named ********************************* was arrested in their parking lot for road rage and pulling out a gun. My name is ***************************** DOB 7-26-1957. GLO tanning will not resolve this they debited my account on Aug 2, suspended my account Aug 6th. I want them to refund me the remainder days of Aug and I want to be able to go there and I want this off my account it is a defamation to my character. Glo tanning at north Rockwell and 122nd. They also said I could not go to any glo tanning. Thank you

  Business Response

  Date: 08/19/2023

  Hi ***************************,

   

  I hope this email finds you well. ************************* account is already cancelled and we went ahead and issued her the refund to the card ending in ****. We have spoken with her about the refund decision and if there's any concerns about it we will be happy to be in contact with her. 

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 26th of July 2023 I went into glo tanning located at ********************************************** as I normally do, around 8pm. They close at 9pm. The girl behind the counter was new and having problems getting the computer to do what she wanted and was unable to get help from any of the other staff. When she finally figured it out she got me situated and put me in a bed. Later that night (11/11:30 pm) I got a text from my bank stating that my card was used without being present and had been manually keyed in by glo for $1.27. Initially I thought someone ********* the charge somehow using glos name since they had been closed for over 2 hours already and there wasnt a single thing you could purchase from there under $10. On the 28th I called glo customer service to let them know that someone was using their business name to charge peoples cards fraudulently. That is when I was informed that that was only an initial charge for a facial product that I was to be charged the balance of $50 for on July 31st. I did not purchase anything, had not been asked to sign for anything to be charged to my card per their company policy as I always had before, and had no idea they allowed people to do that. The rep told me that it was noted as a verbal authorization. I told her I had not authorized it nor had I received any product constituting said payment. She contacted the manager for that particular store and requested that she review the camera footage for that transaction and told me they would be back in touch with me by the 30th. When I heard nothing from them towards the end of the day I called again. The customer service rep told me that they still had not heard from the store manager. I told her that if they charge me for a product I didnt buy she needed to go ahead and cancel my membership as well because this was the 2nd time this had happened and last time it took over a month for them to give me in store credit. They then have charged attempted to charge my card $50+2X$137

  Business Response

  Date: 08/03/2023

  Hi ***************************,

  I hope this email finds you well.

  we have thoroughly reviewed the complaint and discussed it with the relevant team members to understand the circumstances surrounding the situation. I would like to assure you that we already took immediate steps to address the issue urgently. 

  The $51.27 charge on 07/26/2023 was for a DC Glo Indulge Facial Lotion purchase that she agreed and signed on. I also attached the purchases reciept as a reference. Also, the $50 was for an ******** bill set to be decuted on her bank account on 07/31/2023 and it was unsucessful, so the client only paid $1.27 on 07/26/2023. 

  In order for us to provide detail explanation and making sure that the client understood the purchase made, we went ahead and discussed this matter to her through email on 08/02/2023. 

  Rest assured, this issue has been resolved on our end and  we  ensure it is promptly executed. :)

  Customer Answer

  Date: 08/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  As the evidence that the business itself has even provided I in fact did NOT sign for this product, shown on their own receipt, though this employee stated I did in her response. She clearly didnt even look at these documents herself before making these false claims and providing them as her evidence. She did though also provide a dollar amount for products previously purchased, which is over a thousand dollars. So why would I make this claim over a measly $50? That doesnt even make any sense, especially when earlier in the month I also bought other products, totaling $40 and $120? Why not make this claim about the $120 product? That would make far more sense since the way they are trying to make this appear is like Im just not trying to pay for it. Also they did not discuss anything with me via email. To discuss something with someone implies that there was an exchange, which is impossible. That has not been my email address since February. So you sent an email to an invalid address, nothing was was discussed. Where is the video footage that customer service said would be reviewed? I mean everything they submitted only works against their story. Since I was actually there I know that any video would only be even more damning. Everything this woman said was a lie, and her evidences only prove not only that she is a liar but also backed up my own claim 100%. It also shows that I have been a loyal long standing customer. And between this and the last time I was charged for something I did not purchase there it appears to me that it is their policy to simply deny and attempt to gaslight good loyal honest customers when they make a mistake. Im  not sure if its management stealing money or products themselves or if they just have a problem admitting when they are clearly wrong, but there is some sort of serious problem with this store
  Sincerely
  
  *************************

  Business Response

  Date: 08/07/2023

  Hi ***************************,

  We are saddened about the confusion. Our email team reached out to her via email and let her know about the purchases. In fact, she was only charged $1.27 on 07/26/2023 and the rest would be an autobill which was declined so it was added to her  past due balance this month. We have already removed the autobill past due from her account as a one time courtesy and will reach out to her again. 

  Thank you so much! 

  Customer Answer

  Date: 08/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
    They have not reached out to me. As noted before they are sending messages to an email address that is invalid. Also, the auto billing being removed as a courtesy for a product I did not purchase is not a courtesy, it is what they should do per the law. Also this past due balance is not a past due balance. I told the customer service rep when I called on the 30th that if they were going to charge my card for something I did not buy nor authorize then they needed to cancel my membership. This past due balance is a membership payment for the month of august, that they again also should not have charged me for. My cancelling in the first place is only because they decided to attempt to charge my card fraudulently which they were fully aware of. I have received zero communication from them and they are still attempting to charge my card for unauthorized goods/services. They will continue to be declined as I will not be putting any money into that account until they stop trying to fraudulently charge to it. I may just have close the account completely if they dont stop. Which is a huge pain for me. I have already ordered a new card and will be cancelling the card upon the new ones arrival because I will not let them steal another dime from me. Last time this happened I allowed them to issue me store credit which I obviously should not have done. I should have demanded the return of funds, period because now they think this type of thing is okay to do to me. Also, the $1.27 I was fraudulently charged needs to be returned. I am not just bending over for you people again this time. You have stolen more than my money, you have stolen my sanctuary.
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/11/2023

  Still have not received any communication from them as I no longer have the email address they keep mailing as noted before. Which they obviously didnt read my response. Also, they have not even acknowledged my request for video of me making this purchase. Or even holding the product would suffice as far as Im concerned. Because they obviously have none even though there are security cameras and video should be easily attainable. Unless of course it does not resist. Also they fraudulently charged my bank at 3:30 in the morning, within seconds of my check being deposited before I could move it. Which I will be disputing with my bank as I told them last month to cancel my memebership, not to mention I have made that very clear through the correspondence between us via BBB that I no longer wanted to be a member and any future charges would be considered fraudulent. Yet they knowingly made this additional charge.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a membership for a few months. At first, everything was going good. Gradually, things started to change. I go in these days and there aren't robes in the room. The beds aren't ready to go when you push start in the room. I went one time was standing at the counter checking in to start my services. Two ladies came in after me and the clerk put them in a bed and told me I would have to wait till they are done. Yesterday was the final straw, I checked in and asked which bed and I gave her the number of the bed. I went into hydration station. There was no robe and the clerk went and grabbed one. I finished and grabbed the robe with no tie. I grabbed all my stuff to go to tanning bed. I walked to front and she now wants me to do something else. I explained I didn't want to do the option and I was already checked in for bed 12. She said no we put someone in the bed. I turned around to go to bathroom. It was locked. I went to get in massage chair and there was a man in one a young kid in the other with two little kids running around in the room. I went back to hydration room and got dressed and left. I immediately called and told them this wasn't what I paid 70 a month and wanted to cancel. She said she would forward the information. No call but they did charge my card. I just want a refund so I can tan somewhere else.

  Business Response

  Date: 08/04/2023

  Hi ***************************,

  I hope this email finds you well.

  We are saddenned o hear about this feedback. First and foremost, I want to express our sincerest apologies for any frustration or dissatisfaction our client have experienced. Our goal is to provide the highest level of service and customer satisfaction, and it appears that we fell short in this instance. I assure you this feedback has been shared with our team, and we are actively working to address the issues that ******************* have highlighted.

  Here at Glo, we want to make sure that our clients get the best value possible so we went ahead and processed the refund for August. I also attached the refund recipt on this email as a reference. Also, our team already reached out and spoke with ****** about this feedback and informed her about the refund.

  Thank you for giving us the opportunity to address this concern.

   

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could not cancel membership in person, was unable to reach anyone by phone, and no response via email...I am not being told I owe I over $140 for services I have not used.I want the amount owed wiped clean and to cancel. This is unfair business practice!

  Business Response

  Date: 08/03/2023

  Hi ****************************

  I hope this email finds you well. 

  We completely understand that ****************************** wants to cancel the membership. Here at Glo, our clients must call or email us for any cancellation request. We aso inform the clients at the salon about the cancellation procss, and they can also submit the request online. Also, our Membership Agreement says that all cancellation must be made on or before the 20th of the month to be effective on the folowing month. 

  After careful investigation, ****************************** signed up on 02/18/2022 during our promo month wherein clients can sign up for free and they can use the services until the end of the month unless if they want to make changes like canceling or freezing the account. We also sent her the Membership Agreement about the Luxury Promo which she signed on. Moreover, ***************** is not a new client. She actually had a previous membership with us which she cancelled on 02/11/2021, and with that being said, she's already aware of our cancellation process. 

  Since we are committed to make our clients happy and for them to get the best value possible, we clearly exlplained the agreement to her over the phone when she called us on 08/01/2023. It was showing that she had 2 months past-due balance so we weent ahead and waived it or ther so she can sign up again with a clean slate.

  And as for her billing concerns, we will be happy to give her free months and *** so she can use the services again. We are unable to process refund for unused services and if there were no records of cancelation requests. It is also wirtten on the membership policy that all memberships are open-ended. 

  We believe in open and transparent communication, and we will be happy to contact the client to resolve the issue . 

   

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as my membership is canceled.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 08/04/2023

  I have since received  a text message stating my account is canceled. The response here stating I have been refunded and a voice-mail yesterday stating I have been charged for this month and they want to know of I would like to freeze or proceed with my membership. This company is clearly fraudulent. When I previously canceled I was able to do so through a human, I was unable to reach anyone this time to cancel.

  Business Response

  Date: 08/07/2023

  Hi ***************************,

  ***************************** account is already cancelled as of 09/01/2023 and we went ahead and removed the balance from her account so she can sign back again with a clean slate. As per policy, we would like to know if she still wants to continue using the services so we can go ahead and freeze it instead. And all cancellation requests should be done through email or by calling us.

  Thank you for bringing this to our attention! 

• Initial Complaint

  Date:07/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up July 21st, paid up til the end of the month plus my lotion. Every SINGLE time you go into ANY location they use their sales pitch to try to con you into buying more products and when you don't, they question you and hassle you about it. No thank you ! Not how I want to spend 3 months. Then, now the want me to either pay the 3 months out or charge my card $29 for their so called flex plan. Once again no. This business is ridiculous and from reading the reviews now I see why! All I want is this so called sales pitch gimmick membership canceled and I will never be back.

  Business Response

  Date: 07/30/2023

  To: BBB of ****************

  Tespond to Complaint ID: *********

  Good day!

  The client ( *****************************) signed up for a Luxury Membership on July 21, 2023 and agreed to the terms and conditions. Section. 4  Terms: on our Membership Agreement states that Client will be eligible to Cancel, freeze or downgrade after 3 Auto-debits. Please see attached file.

  But as 1 one time courtesy, we already canceled Karsyn's membership effective August 1,2023 and she can use the services until the end of July. Please see attached file for the screenshot of her account.

  Thank you!

  Best Regards,

  GLO Tanning

   

• Initial Complaint

  Date:07/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********. is predatory and will not allow its trial users to unsubscribe before the trial ends. I have gone through the avenues email and managing my membership. The website even purposely messed up my registered email so I couldnt cancel as well. I would like my trial to be cancelled immediately so I will not be billed.

  Business Response

  Date: 07/18/2023

  Complaint ID: ********
  Client name: *****************************
  
  
  Dear BBB,
  
  Thank you for bringing the complaint to our attention. After conducting a thorough investigation into the matter, we have determined that the complaint is invalid due to the fact that the client is not a member of our company.
  
  While we understand the importance of addressing customer concerns and maintaining a positive reputation, it is crucial to ensure that the complaint is relevant and applicable to our organization. As the client in question is not affiliated with our company, we regrettably cannot address their specific concerns or provide assistance in this matter.
  
  We appreciate your efforts in facilitating communication between businesses and consumers, and we value the opportunity to address legitimate complaints from our customers. However, in this case, we kindly request that the complaint be dismissed as it does not pertain to our company.

  The Client is pertaining to her subscription with **********. and GLO Tanning is not affiliated to this company. We also tried to search if she has an account with ******************** but no records found.
  
  If you require any additional information or documentation to support our claim, please let us know, and we will be happy to provide it. We remain committed to upholding the highest standards of customer service within our organization and appreciate your understanding in this matter.
  
  Thank you.
  
  Sincerely,

  GLO Tanning

  
  

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed glow tan on five **** to request a cancellation of my membership. I am still being charged.

  Business Response

  Date: 06/07/2023

  Hi *****,

  I hope this email finds you well.

  We have successfully processed the refund for ***************** on 06/03/2023. I attached the screenshot of the refund transaction as a reference. :)

  Have a great day! :)

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/3/23 I was charged $77.47. The month of feb I didnt use any services. Then I am still being charged. It wont let me cancel or freeze. I have emailed several times with no response. I would be happy to have all past due amounts removed to where I owe $0 and either have the $77.47 refunded back to me or have that as a store credit.

  Business Response

  Date: 05/25/2023

  Hi *****,

  I hope this email finds you well.

  ***************************** signed up on 01/04/2023 for a Luxury Membership which requires 3-month commitment. Our Agreement says that we can only make any changes to the account after the ******* minimum draft is fulfilled and if there's no past due on the account. We also offer the Flex option for clients who only want the month-to-month commitment without fulfilling the 3 month's minimum draft. And we sent her the Membership Agreement through email and text. She did email ** on February 2, 2023, and the request was to update her billing information since she received the text update that her payment was unsuccessful, we responded to her and sent her the text link again or she also had the option to call **. I attach the necessary documents on this email for your reference. :)

  Customer Answer

  Date: 05/26/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  they did not inform me of 3 month commitment and did not tell me about any flex options. I paid in full a month of service that I didnt even use. Ive read review after review on this company. Seems like a lot of people have this issue. If someone has a life change happen out of their control and they cant come in or pay then things should be waived or canceled. It shouldnt be such a hassle. Ive paid for what services Ive use. All Im asking is refund the month I didnt use. And for the future make sure employees emphasize the 3 month commitment and the flex options. Please refund my money for the month not used and Ill find another tanning salon to use. 

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Play transaction was March 21 2023 And it was for $129.22 I had paid for a 30 day membership plus the tanning lotion and face lotion to go with it I was super excited and pleased with the location and how I was being treated by staff originally until after I paid which I should start off by saying I do have an anxiety disorder and I was up all night and I was moving quite a bit but they never once said anything to me or asked me to try to calm down nothing just let me spend my money and then get in the tanning bed I got out of the tanning bed to the police there and getting a trespassing thing put on me for the salon which I can now not use so I feel like I should get my money back because if they were going to call the cops they should've done it before they let me spend my money because I was acting the same then as I was after if they had plans to do that all along why did they let me spend my money and then call