Complaints

This profile includes complaints for Glo Tanning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Glo Tanning

  10600 S. Penn Ave., Ste 8 Oklahoma City, OK 73170

• 

  Glo Tanning

  12335 N Rockwell Oklahoma City, OK 73142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership with the previous company, LUX Tan. I had to move suddenly out of ****** at the end of December. I forgot to cancel my membership in December (I was charged as I should be), but I did cancel in January with LUX Tan. I called to see if I could cancel my membership over the phone. She said yes, I canceled my membership, then reverified it was canceled and I would not be charged for February. This company, GLO, charged me in February based off of my LUX membership that I had already canceled. They refused to speak to me or refund me. I was only spoken to through a third party company that told me I would have to drive to my old location if I wanted to speak to anyone, the reason I canceled was because I could not make the drive to this location since I moved. I never had a membership with GLO. I haven't used my LUX membership in two months. *** stole my card information from LUX and charged me for a membership that I canceled with LUX. The third party GLO uses for customer service said I did not cancel in GLO's timeframe, but I canceled with LUX in their timeframe. I never had a membership with GLO, I had a membership with LUX which I canceled.

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Glo tanning trying to tan just one time because the prices are just outrageous and the girl proceeded to tell me that I needed to fill out the information on the tablet and then she could help me so then I sat there and filled it all out and told her I just want to tan once she proceeded to tell me that I had to go through the tour when I was clearly in a hurry I just wanted to tan one time I understand you have to fill out paperwork but having a whole tour of something that youre not interested in is crazy to me then she proceeded to tell me I could tan one time but the price was outrageous she told me that if I gave her my card Number It would only be 20 something dollars to *** now Im being charged monthly for services Im not using and Ive tried to cancel many of *********************** and it does not give me the option too because I went in store !! I know a lot of people and I will make sure to tell them that this place is a scam and after reading all the other reviews it helps my decision even more . I can get the same tan at LA tan without being charged for something I didnt agree too the girl told me if I used my card to pay it would be a lot cheaper for my ONE tanning and now Im being charged many times and I want my money back !!!!!!!!!!

  Business Response

  Date: 02/08/2023

  Good day *****,

   

  I hope this email finds you well.

  The client called on the ist of February and had a concern regarding her charges. She said she did not signed up for a membership only wanted a one time service, and we explained to her the membership that it is an open-ended agreement. *** send her a contract for the agreement which she did sign. She requested a refund and cancel her membership, so  what we offered her is the $43 in-store credit which she verbally accepted. Her membership is already canceled as of the 1s of February. Also, we have successully processed the two months refund as a one time courtesy and this is the reference ticket number #******. She will also recieve a notification about her refund and the cancelation of her membership through her email address on file. I will attach her membership agreement on this email.

  Please let us know if there's anything we can do to help!  :)

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 15, 2022, I went to the Glo Tanning in Owasso, Oklahoma to use the services I had paid for. I have been a member under an agreement for one full year. In that year I found the customer service for that establishment to be less than favorable. I had made the decision to cancel my membership by the end of the month but wanted to get a couple of services for the current month that I already paid for. The CSR asked me to sign a new credit card agreement as they had changed systems. I said I would not be interested in signing a new credit card agreement as I wish to cancel my services at the end of the month. She said, she could not let me use my services I had already paid for if I did not sign a new agreement. I informed her I already signed an agreement and that I do not wish to sign a new agreement as I want to cancel my services after this visit. I called the corporate office and after several back and forth calls they said they could not help me. They would not issue a refund or allow me to use my services without signing a new credit card agreement. They did say they would cancel my membership and I would not be charged further. I received the attached document in my email which is a new credit card agreement. I want to be clear that I did not sign this new agreement and was told by Shelby via phone call that my services are canceled, and I would not be charged further. I am requesting a refund of $77.47 for the month of December for services that I was denied.
  

  Business Response

  Date: 01/18/2023

  Thank you for bringing this to our attention and we apologize for the inconvenience caused
  by the problem.
  ***************************** is one of our clients and is enrolled in a Luxury membership
  ($77.47/month). Our system requires all clients to sign the agreement when billing
  information needs to be updated. Her monthly draft for the month of November got declined
  so the system automatically notifies us to update the card on file. On November 28, 2023,
  the system validated the card on file to prepare for her next draft which will require her to
  sign before she can use the services and not charge her again.
  We provided Tatianna with all information and assured her that there will be no other
  charges other than the November past due and December monthly draft (total amount:
  $154.94). The system we use will not allow a client to use the services unless the billing
  agreement is signed which she refused to do.
  Thus, there will be no refund to provide for no use of services.
  
  We hope this will help.
  Should there be follow-up questions/concerns please let us know.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: ********
  
  I am rejecting this response because:this is an unacceptable business practice. As the company stated, my membership was paid for the month of December. And I was denied my purchased services. I should not be coerced into signing over my credit card information when I expressed my decision to end my membership by the end of the month. The company had no further need for my credit card information. If your system does not have an override option then it is flawed and should be updated asap, instead of holding your clients hostage and at the mercy of corporate greed. By siging that statement I would have been authorizing further use of my credit card information and I would have to rely on the person who took my phone call to follow through on my request.  I do not have that kind of confidence in ******* and have been cheated by companies like this before. I feel it is my responsibility for future customers to not willing accept this practice.  I'm sure GloTan is accustom to complaints to the ************************* They are going to get one more. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/23/2023

  Complaint ID #: ********

  *************************

  Dispute Resolution Specialist **************************************************

  Good day ****,

  Thank you for bringing this matter to our attention and we apologized for the inconvenience! We would be happy to explain further what happened to ********************************* complaint.

  She called us on December 15, 2022, and was complaining that she can't use the services. The client updated the billing on July 22, 2022, and signed it. A new billing update was done on November 28, 2022, and we needed her signature. What actually happened was she went to the salon and our Spa Consultant asked her to sign the Billing waiver she updated on November 28, 2022. And in order for her to continue using the services, we need to have her signature so we can set her in the system.

  We also explained to her the benefits and reason why she needs to put a signature on the waiver and as much as we love to override this, we are unable to proceed due to a system upgrade and maintenance that we are having at the moment. The system was only asking for her updated billing on file and not to charge her again. The client got upset about us, wanted to cancel the account, and requested a refund. We were able to cancel her account, at the same time, the client is aware of our open-ended policy and the none-use agreement that we are unable to issue a refund if there was no cancelation requested on or before the 20th day of the previous month to avoid the next month draft. What we did to compensate her was cancel her account effective January 1, 2023, without an additional draft.

  We have acknowledged and apologized to the client through phone calls about what happened and explained to her further why we are unable to process her refund request.

  And what we can do further to take care of this issue is to reach out to the client again so we can settle this, we are also sad to see her go since she's been with us for quite some time now and would be glad if she would continue using our services.

  We hope this will help!

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped tanning and tried to cancel my membership, from what I understood I had purchased a month to month membership that could be canceled at any time, the card they had on file was no longer valid so they couldnt charge me, but even after not being active in my membership and not being able to auto draft me they are still charging me monthly. I wanted to start my membership back up and I know I probably shouldve made sure they froze my account but I was going through a rough couple of months and wouldnt have been able to afford the monthly freeze fee. I would like to start tanning again and not have to pay the past due balance for months I didnt even tan. Im sure Im still building up a balance to this day, i went in store to try and resolve the issue but the employee informed me of my almost $200 balance I would have to pay before I could do anything. If its month to month, why keep charging each month if the first month auto draft didnt go through. Glo tan isnt the kind of place I really care to tan at but they have either bought out every other salon in my area or put them out of business. Not a fan of the monopoly type of corporation they are.

  Business Response

  Date: 11/28/2022

  Client has no past due as it was waived long before this complaint was filed. Client is free to rejoin at any time to tan!

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased spray tan packages for my daughters in March of 2022. I promptly contacted Glo to cancel the membership. I have emailed and called multiple times and this has continued. I would never use this company again. It is. Total scam and everything the employees say is scripted. They have taken $110.61 from my account for 6 months. I want a full refund. I have contacted my bank to stop the draft and because it was an automatic deduction using a card they couldnt stop it.

  Business Response

  Date: 10/13/2022

  Good morning, we have already processed a refund which client agreed to the amount. It does take 3-5 business days to investigate for a refund and 7-10 business days once processed to see that reflect in bank account. 
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled membership. Have $70 in credit that Ive paid in for unused service. They dont want to refund me my money. I dont owe them so not sure why they cant refund me my own money. Its ridiculous. I just want my money back.

  Business Response

  Date: 09/12/2022

  We have refunded the 70.00 charges the client requested to freeze fees. 7-10 days processing time for refund 
  
  

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously bought many points with Solar tan in Miamisburg Ohio and was slowly using them. With Covid happening at the time there was a lull in usage. When I started going back I noticed a remodel happening and found out that Glo tanning had bought out Solar tan. I asked the associate if my points would still carry over and was assured it would be. Fast forward a couple months later and I went into Glo tan today and even though she was able to look up my points in the system she said they would not honor the points. How can a company buy out another company and not either refund or honor those points?! I feel stolen from and was just told ..you can start over and buy a membership! I saw on the reviews all previous customers were told the same with no warning!
  

  Business Response

  Date: 08/11/2022

  Thank you for your email. This is in response to *************************** complaint as we take customer satisfaction seriously.

   

  We have spoken to *************************** to apologize for any confusion this has caused. We have taken the liberty to offer to honor those points in a year. Since she hasn't been in the salon for the past two years.

   

  She was happy and accepted the offer. 

   

  It has been a great pleasure to have given us an opportunity to make things right with the customer.

   

  Should you have any further clarifications, please feel free to let us know.