Reviews

This profile includes reviews for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vyve Broadband, LLC

  707 Saratoga St Shawnee, OK 74804-2761

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  Vyve Broadband, LLC

  1501 W Mississippi St Durant, OK 74701

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  Vyve Broadband

  40092 Hwy 49 Suite A Oakhurst, CA 93644

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  Vyve Broadband

  3213 Highway 25E, STE #1 Tazewell, TN 37879

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  Vyve Broadband, LLC

  258843 PO Box Oklahoma City, OK 73125

Review Details

• Review fromWilliam H

  Date: 11/23/2024

  1 star

  William H

  Date: 11/23/2024

  After Hurricane ****** the internet was down for 6 weeks in *******. I could not contact the main office by phone due to the damage caused by the hurricane. I contacted the local office in *******, ** in reference to receiving a credit for no service. The local office issued the credit, and I paid the remaining bill for November. I received a bill from **** for the following week for $275 which made no sense since I paid off the bill at the local office. I contacted the local office due to main office not responding to calls. The employees at the local assured me that the bill was a mistake and that I was paid up until the month of December. On 11/22/2024 I received another bill for $135 in which I was able to contact the main office in regard to the matter. The customer service representative assured me the bill was paid up. Approximately 5 minutes after the phone call, I receive a notification on my computer that $135 had been take from my bank account and was paid to Vyve. I contacted the main office again by phone and spoke with another customer service representative explaining the situation. The representative stated that there was no credit issued, and that internet bill had to be paid. I immediately went to the local office to resolve the matter. The employee stated that at the time the credit was put into the computer but never sent to the billing office. I immediately terminated my internet service. I am disabled veteran on a fixed income and can't afford to lose money like this. ****'s staff and offices do not communicate with each other and will mislead and outright to the customer. I will not recommend Vyve to anyone and will I never conduct business with Vyve in the future.

  Vyve Broadband, LLC

  Date: 12/05/2024

  We appreciate you taking the time to share your feedback. On 11/26 a Support Specialists spoke to you over the phone regarding your billing concerns. An adjustment was applied to your account and an email sent to advise.
  
  Thank you for allowing us to work towards a resolution.
  
  Vyve Broadband

• Review fromSpencer C

  Date: 11/18/2024

  1 star

  Spencer C

  Date: 11/18/2024

  Absolutely terrible customer service. A major storm blew through our area in August 2024 and knocked our service out. No matter how many times I called or what number I tried, I could not get ahold of an actual person, and the automated system simply said "we know there is an issue." I received a text notification that the issue had been resolved two days later, but service was still out at my house. I still could not get ahold of anyone for another 12 hours.When I finally got to talk to a representative, their response was that it would be another week before they could get anyone out to see what the problem was. Meanwhile, there is a local office in my town where service technicians are dispatched from, and every other affected area had been restored by this point.I immediately cancelled my service and agreed to send back the modem when they emailed me the return label. The return label never arrived. About a month later, I received a **** from Vyve for the cost of the modem, which was expected considering I still had it. However, the **** said "Do Not Pay." I assumed that was because my account had always been set to autodraft. Nothing was drafted from my account, and I received another ****--also saying "Do Not Pay." Then I got a letter from a ******************* When I finally got ahold of a representative, their response was to laugh it off and suggest I drive 60 miles to return the equipment that they failed to hold up their end of the deal on. I have no issue sending back the equipment. That's not the problem here at all. ****'s customer service--and their ******* department--are absolutely horrendous. If you have any other option for service, please look hard at them. Vyve is a joke!

  Vyve Broadband, LLC

  Date: 11/21/2024

  Vyve's Response: Thank you for taking the time to reach out. A Support specialist reached out to you to discuss your billing concerns. Once the equipment has been returned your account with us will be fully closed with a zero dollar balance.  We apologize for the past experience and appreciate the opportunity to work with you towards a resolution.
  
  Regards,
  Vyve Broadband

• Review fromSusan G

  Date: 10/18/2024

  1 star

  Susan G

  Date: 10/18/2024

  I canceled my father’s service on 8/26/24, 6 days after his death. I turned in all his equipment on the same day to his local Northland Cable/Vyve store, received a paper receipt, and was assured that all his cable equipment was returned. On 10/2/24 I received a bill for $100 for unreturned equipment. I made two calls to Vyve on 10/2 and 10/3, and was told a “ticket” would be opened, and that I could call back in “72 working hours” (translation: two weeks) for “a resolution.” I asked to speak to a supervisor and was told Vyve had no supervisors, and I would just have to wait. So, today, after waiting 72 working hours, I called again and was told there was no resolution to my account problem, but the phone representative would speak to his supervisor (huh?) and call me back at some point. I’m waiting.

  Vyve Broadband, LLC

  Date: 10/25/2024

  Thank you for taking the time to leave a review. We sincerely apologize for any frustration this issue has caused. A Support Specialist spoke to you over the phone and has escalating your billing and equipment concerns. We will be following up with you by email to ensure all billing and equipment concerns have been addressed. We appreciate the opportunity to work towards a resolution.Regards, Vyve Broadband

• Review fromDeborah M

  Date: 10/18/2024

  1 star
  It's been three weeks plus since the storm here in NC. They have had three different crews on our street. Everyone on our block has Internet except us and the next house. They have told us that they are working on "infrastructure." Herein lies the issue. When they put up a cable where one came down, the cable over our driveway dropped down. We have a tree that is being held up by branches of another tree. We have gotten a company who agreed to come and take the tree down, but the need to bring in a boom. The boom has NO ACCESS!! We can't see Vyve working anywhere here in Rutherfordton, Forest City or Spindale. We have been promised four times "you'll have internet by..." still, no Internet. Our insurance company told us to get someone to take down that tree. We've been on that list to get help with our 22+ fallen trees and we're up, but again, they cannot get onto the property. We are 73.5 years old and we simply cannot do this ourselves. This would not be so bad, but we've had about a dozen Vyve employees in the past 2.5-3 years come to our home because we've had so many issues with internet simply just stopping. We've had 3 of their modems and were told by their company that they are "rebuilt." So, we bought our own modem, but the problems continued. ******** is spendy, but the reduction in stress will be worth it!

• Review fromlee n

  Date: 10/16/2024

  1 star

  lee n

  Date: 10/16/2024

  SENECA SC
  Vyre broadband did not cover wire going to into home. Left it exposed to be damaged. If you have a Nintendo Switch they only allow nat c and d which makes it impossible to play games with some people. Their solution is for you to pay $30 a month extra for a static ip. Their customer service stinks I was told multiple times i would recieve a call back. Also service outage in area and when i call in no way to talk to a person directly keeps hanging up on me. BEWARE get a different service provider!!!

  Vyve Broadband, LLC

  Date: 11/07/2024

  Thank you for taking the time to leave a review. We apologize for any frustrations this may be causing you. On 11/7/2024 our Support Specialist spoke to you over the phone regarding your service concern. Static IP is offered at an additional charge to resolve any NAT issues. We escalated the exposed line to the Technical Operations Manager to review and resolve.
  
  Regards,
  Vyve Broadband  

• Review fromJeff B

  Date: 10/13/2024

  1 star
  We are now on day 16 with no service. I understand there was catastrophic damage to the area. What I find odd, is a place like **************, which was hit more severely than *************, has managed to restore power, internet and amazingly water. I can walk three blocks from my house and their Vyve is up and running. Their website says it will be 10/13, when services are estimated to be restored. It's 5:00 p.m. on the 13th and still nothing.

• Review fromMichael J

  Date: 09/07/2024

  2 stars
  My problem with Vyve is that it seems as of late, the service has been going out every morning approximately 3 to 6 am. I sleep watching TV so when it goes silent I wake up and that makes my days at work long and sleepy.

• Review fromDebra W

  Date: 07/29/2024

  1 star

  Debra W

  Date: 07/29/2024

  I called Vyve Broadband on a Wednesday to start service, the guy came out on Thursday and said it would not be possible to get me service, but **** went ahead and deposited my check payment that Friday! Now they say it will take up to 90 days to get my refund! That payment should have never gone through once they told me they could not provide me with internet! I called their office and the guy I spoke with said he would get in touch with me the next day and I have not heard anything. This is not acceptable business practices.

  Vyve Broadband, LLC

  Date: 08/01/2024

  Thank you for your feedback. We apologize for any frustrations this experience may have caused; this is not what we want for our customers. We will be escalating your request to our billing team. We will be following up with you by phone  to ensure all billing concerns have been addressed and resolved.
  Regards,
  Vyve Broadband

• Review fromK. B.

  Date: 07/08/2024

  2 stars

  K. B.

  Date: 07/08/2024

  Service outages every few months. Sometimes an hour sometimes a few days. They bought out the company that my original contract was with and I was locked into a rate for my fiber internet. I had the same rate for 8 years. Suddenly, my rate goes up. I walk into the office and ask about it and was told that the *** controls the rates, not them. I know that this is BS because the *** raises rates every year. This is the first time that it effects my rate. They are now refusing to honor my original contract stating that fiber is exempt from locks, even though they could not provide the exemption in the contract.

  Vyve Broadband, LLC

  Date: 07/15/2024

  We appreciate your feedback and apologize for your experience. On 7/11/24 a Support member was able to contact you by email to discuss your billing concerns. An adjustment has been applied to your account and our local staff will be following up with you regarding your PUD Fiber concerns.
  
  We appreciate the opportunity to work with you towards a resolution.
  
  Regards,
  Vyve Broadband

  K. B.

  Date: 07/18/2024

  The discount was only for a few months and didn't even cover the difference. They did not fix the issue of my price-lock, and are still lying to their customers about the rate increases. I dropped them and moved to a different ISP.

• Review fromSarah D

  Date: 06/06/2024

  3 stars

  Sarah D

  Date: 06/06/2024

  ************ from day one has not been at its best. Many times the internet has been disconnected. When it affects my work or when I can't correspond with others then it becomes an issue. Sometimes I would not have internet for three days. I returned the modem on May 16th. On May 21st **** drafted an increased payment for services I haven't received. Billing cycle is from May 6th to June 7th. I had the remote for 16 days only. Vyve will not disconnect service until June 7th irregularless of not having the remote. I was assured by a customer experience specialist in ************, ** that I would get an adjusted refund for the unused days. Instead I got billed and when I called the corporate office **** basically said there will be no refund. That is why Vyve won't disconnect service although it's not being used. My rate went from $55.70 in January to$73.00 in May. If Vyve cared about their customers an improvement on internet would be made for customer satisfaction. Hurting customers by increasing rates is not customer friendly. I feel people should know before the same happens to them.

  Vyve Broadband, LLC

  Date: 06/11/2024

  Hello,
  
  We appreciate your feedback and apologize for any inconveniences this has caused. One of our Support team members spoke with you on 6/10/24 to discuss your billing concerns. 
  
  Thank you
  Vyve Broadband