Cable Installation
Vyve Broadband, LLCHeadquarters
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Reviews
This profile includes reviews for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 90 Customer Reviews
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Review fromDeborah M
Date: 10/18/2024
1 starIt's been three weeks plus since the storm here in NC. They have had three different crews on our street. Everyone on our block has Internet except us and the next house. They have told us that they are working on "infrastructure." Herein lies the issue. When they put up a cable where one came down, the cable over our driveway dropped down. We have a tree that is being held up by branches of another tree. We have gotten a company who agreed to come and take the tree down, but the need to bring in a boom. The boom has NO ACCESS!! We can't see Vyve working anywhere here in Rutherfordton, Forest City or Spindale. We have been promised four times "you'll have internet by..." still, no Internet. Our insurance company told us to get someone to take down that tree. We've been on that list to get help with our 22+ fallen trees and we're up, but again, they cannot get onto the property. We are 73.5 years old and we simply cannot do this ourselves. This would not be so bad, but we've had about a dozen Vyve employees in the past 2.5-3 years come to our home because we've had so many issues with internet simply just stopping. We've had 3 of their modems and were told by their company that they are "rebuilt." So, we bought our own modem, but the problems continued. ******** is spendy, but the reduction in stress will be worth it!Review fromlee n
Date: 10/16/2024
1 starlee n
Date: 10/16/2024
SENECA SC Vyre broadband did not cover wire going to into home. Left it exposed to be damaged. If you have a Nintendo Switch they only allow nat c and d which makes it impossible to play games with some people. Their solution is for you to pay $30 a month extra for a static ip. Their customer service stinks I was told multiple times i would recieve a call back. Also service outage in area and when i call in no way to talk to a person directly keeps hanging up on me. BEWARE get a different service provider!!!Vyve Broadband, LLC
Date: 11/07/2024
Thank you for taking the time to leave a review. We apologize for any frustrations this may be causing you. On 11/7/2024 our Support Specialist spoke to you over the phone regarding your service concern. Static IP is offered at an additional charge to resolve any NAT issues. We escalated the exposed line to the Technical Operations Manager to review and resolve.
Regards,
Vyve BroadbandReview fromMichael J
Date: 09/07/2024
2 starsMy problem with Vyve is that it seems as of late, the service has been going out every morning approximately 3 to 6 am. I sleep watching TV so when it goes silent I wake up and that makes my days at work long and sleepy.Review fromDebra W
Date: 07/29/2024
1 starDebra W
Date: 07/29/2024
I called Vyve Broadband on a Wednesday to start service, the guy came out on Thursday and said it would not be possible to get me service, but **** went ahead and deposited my check payment that Friday! Now they say it will take up to 90 days to get my refund! That payment should have never gone through once they told me they could not provide me with internet! I called their office and the guy I spoke with said he would get in touch with me the next day and I have not heard anything. This is not acceptable business practices.Vyve Broadband, LLC
Date: 08/01/2024
Thank you for your feedback. We apologize for any frustrations this experience may have caused; this is not what we want for our customers. We will be escalating your request to our billing team. We will be following up with you by phone to ensure all billing concerns have been addressed and resolved.
Regards,
Vyve BroadbandReview fromK. B.
Date: 07/08/2024
2 starsK. B.
Date: 07/08/2024
Service outages every few months. Sometimes an hour sometimes a few days. They bought out the company that my original contract was with and I was locked into a rate for my fiber internet. I had the same rate for 8 years. Suddenly, my rate goes up. I walk into the office and ask about it and was told that the *** controls the rates, not them. I know that this is BS because the *** raises rates every year. This is the first time that it effects my rate. They are now refusing to honor my original contract stating that fiber is exempt from locks, even though they could not provide the exemption in the contract.Vyve Broadband, LLC
Date: 07/15/2024
We appreciate your feedback and apologize for your experience. On 7/11/24 a Support member was able to contact you by email to discuss your billing concerns. An adjustment has been applied to your account and our local staff will be following up with you regarding your PUD Fiber concerns.
We appreciate the opportunity to work with you towards a resolution.
Regards,
Vyve BroadbandK. B.
Date: 07/18/2024
The discount was only for a few months and didn't even cover the difference. They did not fix the issue of my price-lock, and are still lying to their customers about the rate increases. I dropped them and moved to a different ISP.Review fromSarah D
Date: 06/06/2024
3 starsSarah D
Date: 06/06/2024
************ from day one has not been at its best. Many times the internet has been disconnected. When it affects my work or when I can't correspond with others then it becomes an issue. Sometimes I would not have internet for three days. I returned the modem on May 16th. On May 21st **** drafted an increased payment for services I haven't received. Billing cycle is from May 6th to June 7th. I had the remote for 16 days only. Vyve will not disconnect service until June 7th irregularless of not having the remote. I was assured by a customer experience specialist in ************, ** that I would get an adjusted refund for the unused days. Instead I got billed and when I called the corporate office **** basically said there will be no refund. That is why Vyve won't disconnect service although it's not being used. My rate went from $55.70 in January to$73.00 in May. If Vyve cared about their customers an improvement on internet would be made for customer satisfaction. Hurting customers by increasing rates is not customer friendly. I feel people should know before the same happens to them.Vyve Broadband, LLC
Date: 06/11/2024
Hello,
We appreciate your feedback and apologize for any inconveniences this has caused. One of our Support team members spoke with you on 6/10/24 to discuss your billing concerns.
Thank you
Vyve BroadbandReview fromEddie P
Date: 05/31/2024
2 starsEddie P
Date: 05/31/2024
Great internet until something goes wrong with their equipment, then you have to pay $45 for a service call or drive to the local store which is an hour away only to find them closed! I suppose I will provide my own equipment being I cannot get help or service. Time to search for a different provider.Vyve Broadband, LLC
Date: 06/06/2024
Thank you for taking the time to reach out and share your feedback. We attempted to contact you by phone and via email to go over your service and billing concerns. If you are needing further assistance, please call ************** or email ******************* Regards, Vyve BroadbandReview fromColt M
Date: 04/17/2024
3 starsColt M
Date: 04/17/2024
Vyve Internet isn't terrible, but it's also not reliable. I would definitely try another provider if they were available in my area. Vyve goes down 3-4 times a year, but you'll never know for how long. Are technicians really working on it right now? Do you have an ETA? Nope, it's impossible to know. So do you need to go somewhere else to work in the morning? It will be a surprise when you wake up. You can text for an update, but it's not super accurate. I've texted and received and outage response, then logged into my router to find out my Internet was back online. I understand outages will happen, but if you've been in business for 20 years and still can't provide an ETA on a outage, you're just being lazy. You know how long it should take, you just don't want to provide an inaccurate time because you think we'll be more angry. If you aren't able to predict an accurate range, you probably don't know anything about your business, or you hire incompetent workers and can't trust they'll complete the job in a timely fashion. It's disappointing in the age of AI and analytics that Vyve can't (or won't) be a better business partner to it's customers.Vyve Broadband, LLC
Date: 04/25/2024
We apologize for the furtration you have experianced and thank you for taking the time to speak with us regarding these concerns. On 4/24 a Support agent had spoken with you regarding our multiple ways of contacting us for any questions you may have. We are also escalating your concerns of communication.Thank you for being a loyal customer.Regards, **********************Review fromMelissa F
Date: 04/08/2024
1 starMelissa F
Date: 04/08/2024
For almost 2 years i have tried to clear up someone making payments on my account, then Vyve taking the money off my account. You would think after this much time and all my calls, they could contact said person and clear things up or maybe correct their system. Ridiculous!! Trying to talk to customer service is futile. Managers are no better. How hard is it to identify a problem and solve it within your system. At this point, it has become funny at how inept they are. 1 star because it would not let me do zero stars.Vyve Broadband, LLC
Date: 04/16/2024
We appreciate you giving us the opportunity to work towards a resolution. A support team member reached out by phone to discuss your frustrations. Our Billing team and ************* are working to get your concerns resolved in a timely manner. We will continue to monitor your account and keep you updated.
Thank you
Vyve BroadbandVyve Broadband, LLC
Date: 04/16/2024
We appreciate you giving us the opportunity to work towards a resolution. A support team member reached out by phone to discuss your frustrations. Our Billing team and ************* are working to get your concerns resolved in a timely manner. We will continue to monitor your account and keep you updated.
Thank you
Vyve BroadbandReview fromShirley D
Date: 03/28/2024
4 starsShirley D
Date: 03/28/2024
I have only had the service for a week but looking at all the negative reviews makes me want to share my experience with ****. When I initially called I spoke with a woman named ******* from ********,she was exceptional at answering my questions and calling me back promptly with an answer when something needed to be clarified by a supervisor not readily available. During an on- time installation, two extremely nice men answered all my stupid questions. Tray, the head installer from ****************** gave me his card if I had any questions later on. 5 days later my first auto pay was rejected and my service went out immediately. I was told it would be 72 hours before my service could be turned back on. I assumed they had transposed a number when we had set up the auto pay. They wanted to charge me a $30 return check fee. I called Tray and expected to be referred to the billing department, but no, HE called billing, got them to waive the fee and HE had a woman call me to get my checking information again. My service was reinstated 10 minutes after her phone call. **** also called me later that day to make sure everything was back on. This is THE BEST customer service I have ever received!! Maybe I got lucky and got the nicest customer orientated service man on the planet or this company is hiring and training its employees to really care.Vyve Broadband, LLC
Date: 03/29/2024
Thank you for your feedback! We are happy to hear you enjoy Vyve Broadband as much as we love providing you with the best service and customer experience.
Thank you for your loyalty!
Regards,
Vyve Broadband
Vyve Broadband, LLC is NOT a BBB Accredited Business.
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