Complaints

This profile includes complaints for Assured Collections, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Assured Collections, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Assured Collections, LLC

  8660 S Peoria Ave STE A Tulsa, OK 74132-2827

• 

  Assured Collections, LLC

  2711 S Caraway Rd STE B Jonesboro, AR 72401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a collection notice from a collection agency, Assured Collections, today 25 November for an outstanding debt owed to Philcare Medical Supplies in the amount of $903.47 from April 24, 2020. This is the first we have heard of this debt. My wife had surgery April of 2020 but we have Tricare insurance and ALL debts have been covered and paid by them.

  Business Response

  Date: 03/22/2023

  We have the prescription (signed/dated by debtor) and the original invoice for the amount of $903.47 that was mailed to the patient.  This is for the patient cost share portion of the claim.  We can provide the paperwork if the debtor fills out the validation form that we sent to dispute.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by Assured Collection, LLC demanding payment for services provided for a surgery on September 11, 2019. Per my surgeon, Dr. ******* ****** with Orthopaedic Associates of Central Texas there was an agreement in place that the owners of the company at that time would accept whatever Medicare paid as payment in full. All unpaid items would be written off. The doctors office says this is a fraudulent billing and I also feel if a payment was due, I should have been contacted before January 19, 2023. Due to the late billing I was unable to dispute the claim with Medicare in a timely manner. Medicare is reopening my claim on this billing and I feel the $3,995.00 amount should have been coded C,D, E from Medicare and not my responsibility. Unfortunately since I was never billed for the amount until January, 2019 Medicare has to reopen the claim and that will take up to 45 days.

  Business Response

  Date: 03/22/2023

  After working this account, for Philcare Medical Supplies, for about 5 months now we have run into some of the debtors that claim there doctors were told there would be no patient cost share when prescribing products supplied by Philcare.  However, these were rogue agreements made by a small handful of reps that wanted to oversell their doctors.  There is no written agreement that Philcare is/was aware of that made any promises of not charging for the patient cost share.

  Customer Answer

  Date: 03/23/2023

  I am rejecting this response because:   I have filed an appeal to Medicare regarding the original claim and feel they will change their original determination that the patient is responsible.

  I only used the stimulator.  The knee brace (L1833) and the limb compression device (E0676) have never been used and are still in the original packaging. I will gladly ship these Items back to Philcare or Assured Collections, LLC

   

  Business Response

  Date: 03/30/2023

  This account is already being shown, since 2/28/23, as closed in our system.  There will be no further attempt to collect on this account.

  Customer Answer

  Date: 03/31/2023

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from Assured Collections in Tulsa. Philcare Medical Supplies says I owe them 93.51 for something ( a brace?) that a Doctor I was seeing ordered. They are saying that that happened in April of 2019. I went back over my records and the only time my Doctor ordered one for me was Sept. 14,2021 and that brace was in office. I got it that day.
  I tried calling Philcare and the phone has been disconnected. Assured wasn't any help either.
  If I owe a bill I pay. I never received a bill from them and I feel like this is a scam.
  Thanking you in advance
  ***** ****** ****

  Business Response

  Date: 03/01/2023

  Consumer Response /* (2000, 8, 2023/02/14) */
  Thank you so much. I have heard from them and they have decided that I don't owe anything.
  I appreciate it so much.
  ***** ****** ****

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is scamming people into fake collection debts. They send real letters to your home and someone named "alexis" answers the phone.
  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection business is actively collecting on old bills on behalf of a company named, Midwest Medical. They supplied post surgical DVT prevention that can be sent home with the patient to keep. Midwest Medical stated there is no cost to the company, ***********************, or its patients. They received reimbursement by billing the patients insurance, the patients were informed , and Midwest Medical would receive a facility face sheet for the patients insurance information to bill for DME (durable medical equipment). Midwest Medical stated if the insurance did not pay, the balance would be adjusted off. I have included a "collection agency" bill for the DVT cuffs. Many patients have contacted *********************** as they are receiving bills. Midwest Medical explained they were going under around COVID time. None of our patients ever received a bill while they were supplying product. I have attached documents from patient/ Midwest Medical to support this information. Midwest Medical and the various collection companies they are trying to use NEEDS to STOP contacting/billing our patients. We tried reaching out to Assured Collections, but have not received a response back.
  

  Business Response

  Date: 02/21/2023

  Business Response /* (1000, 5, 2022/12/15) */
  *************** was shut down for billing patients for medical equipment that was not theirs and was not billed using their tax ID and NPI. In cases when Philcare Medical Supplies is billing patients for THEIR co-pays, deductibles, and non-covered charges, the product was paid for and provided by Philcare Medical Supplies and billed using Philcare's Tax ID and NPI. These are unfortunate complaints due to ***************s malpractice. Does that mean it all gets written off? Not quite sure that's how it works.
  
  
  Consumer Response /* (3000, 7, 2022/12/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We do not have any documentation or any agreements from Philcare Medical Supplies, Inc. The communications we have are from ***************, where they stated that our facility and our patients would not be liable for ANY expenses. We were not made aware at any point that Philcare Medical or any other company would be the one billing our patients and/or their insurances. We do not agree that our patients should be billed after we assured them that there would be no patient responsibility, per our communications with ***************. What documentation do you have that would support that Philcare Medical can now bill our patients? We understand that *************** is no longer in business, but this should not void our agreement with them-therefor our patients should not be liable regardless of who is now trying to collect.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, November 28, 2022, I received a letter in the mail postmarked November 17, 2022. The letter contained two notices of collections from Assured Collections. The first stated I had a debt with Philcare Medical Supplies in the amount of $3,678.16 for services provided 10/23/2019. The second notice stated I had a debt with Philcare Medical Supplies in the amount of $799.60 for services provided 10/23/2019. Prior to that day I had never received a bill from the company stating I had an outstanding balance. I immediately contacted Alexis with Assured Collections. Alexis reviewed my file and stated the first notice was a mistake and I only needed to pay $799.60. Alexis stated if I did not pay the amount, the debt would go on my credit report. I ended up paying Alexis $700.60 over the phone so this would not hurt my credit. Alexis assured me that if this was a mistake, I would be fully refunded. Alexis also stated I would be receiving a receipt in the mail. I called Philcare Medical Supplies immediately after hanging up with Alexis but there was no answer and their mailbox was full.
  
  I was able to get in touch with Eric *******, CEO of *** Medical. He did some research and provided me with a letter starting my balance is $0 and I did not owe anything. I contacted Alexis to see where I could send the letter provided by Mr. ******* so I could get a full refund. She said they would not accept it. Alexis refused to help me any further. I have attached a detailed complaint on what transpired, the letters from Assured Collections, and the letter from Mr. *******.
  
  To resolve this stressful and inconvenient mistake, I would like a full refund in the amount of $700.60 sent to me and a letter on official company letterhead stating the debt is closed and will not be reported to my credit.
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/15) */
  The man telling you there is no balance is part of a company that is under investigation for insurance fraud. Eric ******* was NOT the provider of product, Philcare Medical Supplies was. The order you physician wrote was sent to Philcare Medical Supplies to be filled and billed. The balance is determined by your insurance carrier after the claim is billed. The amount is to be collected by the provider that billed the claim, Philcare Medical Supplies.
  
  
  Consumer Response /* (3000, 7, 2022/12/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  
  The contact person my doctor provided to me was Mr. *******. My doctor stated his company was the one that took and filled the order. The response still does not resolve my issue. I still have not been contacted by Philcare Medical Supplies. Communicating with Philcare has been impossible. Since Philcare Medical Supplies claims to have filled this order, please provide a detailed, itemized bill of what product was provided and what the insurance paid so I can review and make sure it matches what my insurance sent me. I only received a single Manamed PlasmaFlow Portable DVT System (photo attached). I have a hard time believing this single product costs $10,000. I did some research and the highest price I could find for the exact same item was $2,530.45. I only included medical supply companies in my research. This price is including an inflation factor, so it would have cost less 3 years ago. I'm afraid I was overcharged or charged for 2 or more of these instead of a single item. I would like to make sure I was not fraudulently charged and a fraudulent claim wasn't made to my insurance. This entire situation has caused a lot of unnecessary stress. I know my information can not be provided on a public forum so please email me the information as soon as possible and respond appropriately in the BBB forum.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received seven collection notices from a debt collector 11/18/22 for equipment which was claimed to be provided to me by Philcare Medical Supplies in July 2020 around the time of a surgery. 1) I received medical equipment from a local medical supplies company, ******** Medical and returned the equipment after use. I never received anything or heard of Philcare Medical Supplies.
  
  2) I contacted my surgeon's office and they confirmed they do not know of Philcare Medical supplies and they did not order anything for me from Philcare Medical Supplies.
  
  3) I wrote to the debt collector to deny the charges. One for $5995 for a cooling unit, six months charges of 24.95... maybe for rent of the unit they claim was sent?
  
  4) The debt collector sent me sensitive medical records which I have no idea how they acquired. As part of the packet they sent was the order to ******** Medical, NOT Philcare Medical. ******** Medical personnel said they were not bought out by Philcare or deal with them. How this debt collector received my medical records when my providers do not deal with Philcare is scary to me. The attached signed document says pay for the device if not returned to ********. Philcare Medical also is represented on the form but the delivery and pick up of the machine was by ********.
  
  I do not owe Philcare Medical Supplies anything as they never were involved with my care in 2020. I pay legitimate bills timely. The November 2022 notice was the first I had ever received a "bill" from Philcare. They never sent me any bills. I find it hard to believe that twenty eight months went by from supposed service to debt collector with absolutely no contact from Philcare in the form of a bill.
  
  Philcare Medical Supplies posted phone number goes to voicemail and the box is full. I will try a number the debt collector provided in the packet which is for a totally different business!! But they say it is for Philcare.
  
  Thank you in advance for helping to resolve this erroneous billing.

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/15) */
  This is not erroneous billing, this is billing from the Provider of product. Philcare Medical Supplies paid for the product, billed your insurance provider, and is collecting on the amount your insurance provider deemed is your patient responsibility.
  
  
  Consumer Response /* (3000, 7, 2022/12/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have never heard of Philcare Medical Supplies until the debt collector sent letters for collection in November 2022. The "proof" that the debt collector sent to me was for ******** Medical which I stated previously was the CT based company that helped with my care. ******** Medical delivered and picked up the cooling device that Philcare Medical is supposedly charging me for to the tune of $5995. I upheld my end of the agreement by returning the equipment and ******** Medical says I do not owe any money from the 2020 dates of service. ******** Medical was my service provider and I have no idea why Philcare Medical Supplies billed my Insurance Company when they had nothing to do with my procedures.
  
  Just because Philcare Medical billed my insurance company does not make it a legitimate claim. I did not deal with them - I dealt with ******** Medical.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a bill from a collection agency involving Philcare Medical for a knee brace. The transaction is posted for 2020. I called my attending physician and billing department, they say that any and all equipment was paid at the time of procedure. Was told by the collector, that she had a medical background and that preapproval for a procedure was NOT how things worked. Well, it was for me!! I called this collection agency, several times to get explanation about the issue, was given Philcare Rep number, called several times left messages and got nothing.
  I have no problem paying a bill I owe. I do, however, have a problem paying for an item that our physician says was not ordered. I've contacted collections again, and was immediately told that I didn't want to pay my bill, and not to call back unless I was going to pay. I found them unprofessional and unwilling to hear what I had to say to understand what was going on here.
  Maybe, you can help shed light on this issue.
  

  Business Response

  Date: 02/27/2023

  Business Response /* (1000, 5, 2022/12/15) */
  The only way the equipment is paid for at the time of the procedure is if the surgery center has their own internal Durable Medical Equipment company and bills your insurance through that internally credentialed company. That is not the case, as the order was sent to Philcare Medical Supplies to fill and bill.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Received this letter stating I owe $799.60 dollars to the company Philcare Medical Supplies for equipment date of service 10/30/2019. this company is located in Jonesboro Ar and I live in Houston Tx . This letter stated please respond in writing 30 days from receiving letter also Total due by date of 30Days from receiving letter This letter is not dated This letter does not have any date whatsoever on it... my name and address is correct but on this letter the zip code is ********* Please Look into this
  Thank You so Much
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/15) */
  Hi ******, the product was provided to you by Philcare Medical Supplies through placement of such product with your physician. Philcare Medical Supplies paid for the product, the product was prescribed by your physician, the prescription was then sent to Philcare Medical Supplies to be billed. Philcare Medical Supplies then collects the patient responsibilities set forth by the patients insurance provider.
  
  
  Consumer Response /* (3000, 7, 2022/12/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I haven't a clue what PRODUCT Philcare Medical Supplies Is talking about What is the name of the PRODUCT WHAT PHYISIAN ORDERED THE PRODUCT WHY WAS I NEVER SENT A BILL. I WOULD LIKE AND STATEMENT SHOWING WHAT PRODUCT , WHICH PHYISIAN ORDERED IT AND FOR WHAT REASON WAS IT ORDERED THANK YOU

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice from a collection company about a debt in the amount of $3198 that I never received a bill for. The claim was denied by insurance and the company never billed me the DOS was 7/8/2022. Them never billing me never gave an opportunity to dispute the issues with the insurance company or with Philcare. Then to be contacted the first time by a collection company and being demanded to pay that amount with no verification of the debt makes this company ethic very shady. It seems as though they did not complete their side of business and sold all of their debts to wash their hands of someone not completing their billing process. This is a debt that is almost 3 years old that I never knew existed. This debt needs to be cleared from the collections agency, I should not have to deal with that not even knowing the debt existed. I have tried calling the home company after finding that the local location is no longer open. I get a continual busy signal like they are no longer in service either.
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/15) */
  ******, I see in our call records that we left you a voicemail on 12/5/22. You had a product provided to you through Philcare Medical Supplies. Your insurance provider provided the details of what your patient responsibility is for that product via an Explanation of Benefits. Philcare sent the same information to the address we have on file after doing the due diligence to get the claim paid by your provider. Unfortunately, there is a patient responsibility remaining.