Complaints

This profile includes complaints for Assured Collections, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Assured Collections, LLC

  8660 S Peoria Ave STE A Tulsa, OK 74132-2827

• 

  Assured Collections, LLC

  2711 S Caraway Rd STE B Jonesboro, AR 72401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had foot surgery in December 20 20, the day before my surgery a medical device was delivered to my house by a representative named Matt. The equipment was returned to the same person a month later. Fast forward two years later, I received a bill, rather five bills, from Phil care, medical supplies, and their collection, agency assured collections, for the equipment that was returned. I contacted a short collections who gave me a phone number for Phil Care, which the number did not belong to them. I looked up their number on the Internet found their number called and it was not accepting messages. Why would I be paying for medical supplies? When I no longer have them they were on loan. The bills totaled over $3000.
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/15) */
  *****, we spoke over the phone on 12/7/22 regarding this patient responsibility. There are still charges that the patient owes, even in the case of a rental that was prescribed by your physician. When we spoke on the phone you stated you were going to contact your insurance provider for more details. Can you please update us on those details?

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received 4 collection letters from Assured Collections on behalf of Philcare Medical Supplies. 3 are for $480 and 1 for $50! They were paid and also the Chiropractor stated multiple times I owed nothing! They are going to state that they have records of delivery and yes they do. I got a unit and pads delivered from TENSR. Paid for by my insurance!! I NEVER received a letter from anyone until now!!! After reading other complaints I am not surprised. It looks like this company plays dirty!!! This should not be legal!!!!! I will be seeking legal advice and I will not pay for this!!! I am also contacting the Oklahoma State Attorney General! This needs to stop! I will return the unit and pads. No problem just give me the information and it will be shipped out! Can somebody please put a halt to this harassment? Because that is what it is! You were paid and now you want me to pay for it again!!! This is ridiculous!!! I am in the medical field and this is just bad business!!!
  

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/02) */
  To whom it may concern, ****** is correct in her complaint regarding us having paperwork proving she was prescribed the items and that the items were dispensed to her. We are the provider of product, EOB's and invoices were sent accordingly.
  
  
  Consumer Response /* (3000, 7, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have never received anything from this company until now. As stated before I will send all this stuff back. My Dr stated it was paid for!!!! I cannot believe that you are trying to charge me $1010 when you were paid by my insurance! And this company waited sooo long to do this!!! I want this bill erased from my record and credit report!! That is the only way this gets resolved. I do not owe this bill!!!

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from a debt collector claiming I owe a large amount to this company for supposedly something I don't remember receiving in 2020 over 2 years ago I have tried calling 3 different numbers for this Philcare with no response from any of the voicemails left and no answer on any of the lines and 2 off them go to mailbox is full and can not except anymore messages the debt collector lady was very nice and helpful with given me the info she had but know I can not get any kind of response to my calls
  

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 6, 2022/11/30) */
  Apologies, we are in the middle of moving locations and with the holidays have been in and out of the office. Due to HIPAA regulations we cannot reply with the debt details here, however we will make sure to return your phone calls to validate all matters of debt concerning your previous claim.
  
  
  Consumer Response /* (3000, 8, 2022/12/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I still have not recieved a phone call and by all the complaints on here from previous people and on google looks to me like they try to scam everyone 2 years later for a lot more money I Am not paying this my provider says it was settled when I recieved it and that the insurance took care of it I want this taken off of my credit report
  
  
  Business Response /* (4000, 10, 2022/12/02) */
  This has been resolved with Ms. ******. The amount collected by insurance was input incorrectly but has since been updated. There is no outstanding debt.
  
  
  Consumer Response /* (2000, 12, 2022/12/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a TENS unit from my doctor in 2019. In March of this year, I received a bill asking for I believe $500. I requested an itemized bill with unit model details for the charge but I never received one. They refused to tell me the model of the unit. The doctor put me in touch with the rep who stated that I was not responsible for that amount of money and if Philcare contacted me again to have them contact him. They never contacted me again. Today, I received a bill from a collection agency for about $850.
  

  Business Response

  Date: 02/27/2023

  Business Response /* (1000, 5, 2022/11/29) */
  To whom it may concern: Philcare Medical Supplies provided and billed this claim using its Tax ID and NPI. The doctor and rep telling the patient that they do not owe their patient responsibility would be as if the doctor prescribed pain medication to their patient and told them they don't have to pay the pharmacy. There are a handful of reps and doctors that we are pinpointing to the complaints we are getting.
  
  
  Consumer Response /* (3000, 7, 2022/12/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This still doesn't explain the fact that they either won't or can't tell me the unit they are charging me for, which leads me to one of 2 conclusions. Either they don't know what they are charging me for, or they don't want to put it in writing. To be fair, this is more like saying you don't owe $85 for a bottle of Tylenol. I never said I wanted something for free. I don't even expect it to be the same price I'm finding it for online. I get it, everyone needs to make money.
  A reasonable markup isn't 200% though.
  
  
  Business Response /* (4000, 11, 2022/12/15) */
  We will reach out and settle the debt at an amount that makes sense to all parties.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am putting in a complaint for this company because I received a mommy pregnancy kit through my ultrasound place in oct. 2020 and now I am receiving collections on said kit. I have spoken with my insurance and they told me they paid them in full and that I owe zero to them. Now it is impossible to get in touch with them to get this resolved, no phone numbers work. This feels like a big scam and I will not be paying anything to them.
  

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just notified of a past due bill of $85 that has been sent to collections by this company I have never heard of, nor done business with. I have no records of any services received. No statements or attempts for this bill have been received from this company. Completely bogus from a service date of 12/30/2019 almost 3 years later.
  

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Assured Collections, stating I owe 2995.00 for a piece of medical equipment. I had a hip replacement over two years ago and a couple of days after getting home I had a package at my door. I opened it and it was a vein thrombosis machine that I never opened up or used. I had no idea who ordered it or sent it. I will be more than happy to return this to who ever sent it. No medical company has ever contacted me. ***** *******

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a surgery in June of 2019. The doctor ordered a medical device that was received at my home. Just yesterday, almost 3 and a half years later, I received a call from a collection agency saying I owed $3198.00 for this medical device. No one has ever called me prior to the collection agency. I moved about two years ago and have been told by the collection agency that they have been mailing information to my old address. I did not receive any mailings while I still lived at my old address for a year and half after my surgery. The collection agency is telling me I have no recourse at all since I didn't reply to the mailed request for payment, the collection agency now owns the debt and I have to either pay it or have my credit ruined (and maybe my wages garnished?). This is unacceptable. When you call this business, you get a voicemail--no one to speak with. My insurance company can't help because of how old this claim is. This is so unethical to put me in a position where I have no options. This a horrible business--what if my insurance company didn't pay because they billed incorrectly? Or maybe delicately billed? There is no way to get any information now because they waited so long and I am the only one now left responsible to pay this huge amount with no recourse. I want the company to prove to me that I owe this money and give my insurance company a chance to review/pay. If I had known insurance didn't cover the device, I would have made sure to decline it. I never knew I would be changed. I want this to be removed from collections and I do not believe I am responsible for this amount.
  

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request this charge be dropped or re-filed with correct coding for insurance purposes. I am not happy with a collection agency calling me for a device from 2018 that was inaccurately represented to begin with. I cannot even reach the company to discuss the matter as no one is in office, voice mail is full and it's all a complete scam.
  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Philcare Medical, nor any healthcare provider, cannot discuss your private health information (also referred to as PHI) on a public forum. However, if you would please call our outstanding customer service team, we will be than happy to have one of our Customer Liaison support team experts serve you. Kaila on our team is an experienced team member, and she can be reached directly all day, 9-5 MON-FRI at: XXX-XXX-XXXX. Kaila can send you documentation of our services provided, signed delivery tickets, proof of written doctor orders, insurance company EOB's, and a myriad of other paperwork to document the charges. Keep in mind, as this is a public forum, we are NOT addressing your particular circumstances, but the typical scenario where we help our patients understand the amount they still owe for medical services rendered. All healthcare providers, such as Hospitals, Urgent Care Centers, Physician offices, MRI Centers, Pharmacies, Home Medical Equipment providers (such as we provide) are contractually obligated to collect patient responsibility amounts, including Deductible, Copay, Out of Pocket, co-insurance, and even situations where insurance companies deny claims.(the reasons are way too numerous to mention, they have hundreds and hundreds of reasons, probably thousands of reasons they have created to send a denial) We hope this explanation is helpful and informative, and we look forward to serving you!
  
  
  Consumer Response /* (2000, 7, 2022/10/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  While I am not completely satisfied I agreed to pay a reduced amount in order to protect my credit and close this case. The company said the insurance claim was coded incorrectly and they do not send out any bills and there was nothing I could do but pay it. I believe this is a poorly run business and they are shady at best. I have notified my doctor's office as to the poor business practices of this company in hopes of preventing other patients from having to deal with similar issues. After reading other reviews regarding this company, it appears this is a common practice and harassment of "old bills" to which no follow up communication has been made is how they make make their profits. Beware of this company! I believe they prey on people who value their credit and they threaten them through collections for which they have made no attempt to resolve through proper means such as insurance claims. They wait until a lengthy period of time has passed so there is no way for insurance to be rebilled as the allowable benefits payable through private insurance would not be nearly as profitable for them as having the individual pay a "reduced" yet unreasonable amount for equipment that provided me no benefit. I will never accept anything else from this shady, unprofessional and unethical company.

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery in 2018. My doctor sent me home with some DVT prevention compression device. There was an agreement between the office and Philcare that they would bill insurance, accept what insurance covered and won't bill patient. I NEVER heard from them. NEVER received a bill or phone call until i was turned over to COLLECTIONS this year. I have the same contact information as I did at that time. I have made multiple attempts to contact them but no phone numbers work. Philcare is a scam! The surgery center and the doctors office confirmed that they were scamming patients. The doctor that did my surgery ended their relationship with PHILCARE because they were charging patients and turning them over to collections outside of their agreement with the doctor/patient. Collections (capital accounts llc) is useless in trying to help me with this rediculous $6000 bill (this device is for sale on amazon for $60) The collection agency keeps wanting to settle with me when I should owe NOTHING. I had reached my insurance deductible that year and I should owe ZERO dollars. I am a medical professional, with excellent health insurance and would never not pay my bills. These people are a sham and just trying to dig up as much money as possible. I don't believe they are even in business any more as no contact info on them works. PHILCARE, if you need to resolve your insurance billing issues then contact me directly like you should have four years ago.
  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/09/29) */
  Philcare Medical, nor any healthcare provider, cannot discuss your private health information (also referred to as PHI) on a public forum. However, if you would please call our outstanding customer service team, we will be than happy to have one of our Customer Liaison support team experts serve you. Kaila on our team is an experienced team member, and she can be reached directly all day, 9-5 MON-FRI at: XXX-XXX-XXXX. Kaila can send you documentation of our services provided, signed delivery tickets, proof of written doctor orders, insurance company EOB's, and a myriad of other paperwork to document the charges. Keep in mind, as this is a public forum, we are NOT addressing your particular circumstances, but the typical scenario where we help our patients understand the amount they still owe for medical services rendered. All healthcare providers, such as Hospitals, Urgent Care Centers, Physician offices, MRI Centers, Pharmacies, Home Medical Equipment providers (such as we provide) are contractually obligated to collect patient responsibility amounts, including Deductible, Copay, Out of Pocket, co-insurance, and even situations where insurance companies deny claims.(the reasons are way too numerous to mention, they have hundreds and hundreds of reasons, probably thousands of reasons they have created to send a denial) We hope this explanation is helpful and informative, and we look forward to serving you!
  
  
  For the record, Philcare Medical has NEVER made any agreements with physician offices - nor patients - to waive patient responsibilities. WE have heard of rogue or uneducated sales reps that are inexperienced with the rules and regulations of health care discuss such outcomes, but Philcare Medical does not engage in these marketing tactics that only few misinformed individuals may propose. IN fact, we are startled to hear you are a "Medical Professional" and can only assume that your occupation does not involve dealing with insurance contracts and rules and regulations that deal with co pays, ded, etc. that cannot be waived by agreement. We recommend you consult with an experienced Healthcare Attorney sooner than later to resolve these misconceptions.