We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

Global Holdings, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Global Holdings, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried several times to get In touch with someone to close my account left emails with all the information to close and send me my money that is mine. Still no answer and no reply . This is crazy . How are you still in business? All I want is to pay off my debt and send me the remaining what is owed to me Ach . My payment is to come out on the First and I want to close .

      Business Response

      Date: 12/16/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). We truly appreciate you bringing your concerns to our attention, and please know that we take every complaint seriously. We understand the frustration you are experiencing in retrieving your funds and addressing your debt-related issues with your debt settlement provider.

      Our records show that we have spoken with you multiple times and have already started the process of closing your dedicated account with ********************** and initiating your refund. At this point, we are awaiting some additional information from you in order to proceed.
      Please rest assured that we are closely monitoring your case and will reach out to you shortly to ensure everything is being handled appropriately. In the meantime, if you have any questions or need further assistance, dont hesitate to contact us.

      You can reach us directly at ************* or via email at **********************************.

      Lastly, we would like to clarify that Global Holdings is not a debt settlement provider. Our role is to manage your dedicated bank account and provide payment processing and account management services while you were enrolled in your debt settlement program.Were here to help and are committed to resolving your concerns.

      Customer Answer

      Date: 12/17/2024

      I have reviewed the business response and accept this resolution. 

      Customer Answer

      Date: 12/17/2024

      Just wanted you to know that Global Holdings resolved the issue . Thanks
      ****** Peel 
      ****** ****

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/24/2024 Deposit ****** 10/24/2024 Customer fee $91.58 10/**/2024 Customer fee $50.00 Account#**************** Did not authorize these transactions Tried a number of times calling never a response back

      Business Response

      Date: 12/16/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have received your email and returned your call on 12/14/2024, leaving a voicemail.

      We are ready to begin the process of closing your account and initiating the refund for the funds in your Global account. We will reach out to you shortly to connect and start this process. If you have any questions or need further assistance in the meantime,please dont hesitate to contact us.

      We apologize for any delays and will keep you updated on our progress. You may contact us directly at ************* or via email at **********************************.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a military veteran that needs this resolved immediately! I am attempting to recover funds in my Savings account due to cancelation of services by debt reduction firm (*********************). Global Holdings assumed process payment & account management duties for the firm. I corresponded with ********************* representative who verified the cancelation and I closed my account. The next step mandated was to contact Global Holdings to close and have Savings account funds refunded to me in the amount of $3274.01. I have diligently called to speak with a representative since December 3, 2024. I have left my contact information for return call while holding my place in the queue. I have called numerous times and waited for up to 45 minutes afterwards voice-mail prompts that party is not available to take your call. I have called on two separate lines simultaneously and still to no avail, no answer. I will have to seek both military and civil legal counsel.

      Business Response

      Date: 12/11/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

      Customer Answer

      Date: 12/11/2024

      I have reviewed the business response and accept this resolution. The firm ******* contacted me to resolve the issue at hand. They were backlogged due to a supported firm's mass clients cancelation which resulted in enormous calls and correspondence volumes. They act as the payment management for debt firms and unfortunately, got in the crossfire as a result and is not the culprit!

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried repeatedly to speak with someone about my account and cannot get anyone on the phone or to answer emails. I wish to close my account and receive the funds being held.

      Business Response

      Date: 12/11/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that, following our response to your email on 12/10/2024, we have already initiated the process of closing your account and issuing a refund for the funds in your Global account.

      We want you to know that we are closely monitoring your complaint and will be reaching out to you soon to ensure everything is addressed properly. If you have any questions or require additional assistance in the meantime, please dont hesitate to contact us.

      Thank you once again for your patience and understanding. Should you need further clarification or have any questions regarding your account, we are here for you. Please feel free to reach us at ************** or by email at **************************

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get in touch with them to withdraw money from my account. I tried calling them including a call back but no one called back and if I hold on to wait then I get a message stating they are not available and leave a message.

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

      Customer Answer

      Date: 12/12/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were servicing the account for ******************* and have $3647.36 of my money. I received notice from ************* in early November that due to a class action lawsuit against them they are no longer able to service the account. I requested the money to be returned and the account to be closed from Global Holdings. They sent me a reply to my request on 11/21/2024 that I would receive instructions from them on how to get the money and close the account within 5 business days. It has now been 15 business days and I haven't heard anything from them. When you try to call, it puts you in a queue, then tells you no one is available after about 15 minutes and it asks you to leave a message. No one ever responds to me the message. They also ask if you want you place held for a call back, and no one ever calls back.

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We are currently experiencing an unusually high volume of calls and sincerely appreciate your patience and understanding as we work through these requests.We received your email requesting the closure of your account on 11/21/2024,and we initiated the account closure process at that time.
      Please rest assured that we are actively monitoring your complaint and will reach out to you shortly to ensure everything is being addressed appropriately. If you have any specific questions or need further assistance in the meantime, please don't hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.

      Customer Answer

      Date: 12/11/2024

      They have finally responded to me and closed my account. You can cancel this complaint.

      However, they should stop making false statements. If they tell someone you will contact them within 5 business days, then they should do so. If you leave a number for a call back, they should call you back. It doesn't take much to keep customers happy. Just stop making false promises or giving false deadlines. 

      Customer Answer

      Date: 12/11/2024

      Consumer
      Most Recent Message
      Date Sent: 12/11/2024 8:53:01 AM

      They have finally responded to me and closed my account. You can cancel this complaint.

      However, they should stop making false statements. If they tell someone you will contact them within 5 business days, then they should do so. If you leave a number for a call back, they should call you back. It doesn't take much to keep customers happy. Just stop making false promises or giving false deadlines. 

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made numerous attempts to contact your company, as the debt consolidation firm I was previously working with is currently facing legal action and has ceased support for its customers. My intention in reaching out was to close my account and transfer my funds to another account in order to continue my debt consolidation efforts with an alternative company. I have placed several phone calls on December 9, 2024, during which I experienced wait times ranging from 15 to 20 minutes before being informed that no representatives were available, subsequently being directed to voicemail. Additionally, I have attempted to contact the office via email; however, I have yet to receive a response.

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Rest assured, following our conversation on 12/10/2024, we are actively following through on the matters discussed.

      We want to assure you that we are closely monitoring your complaint and will reach out to you shortly to ensure everything is being addressed appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you informed of our progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

      Customer Answer

      Date: 12/11/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Who is my debt settlement provider -point of contact~ which law firm is representing me? My account number is ****************. I have been served and I need to know who to send the papers to.

      Business Response

      Date: 12/10/2024

      Thank you for giving us the opportunity to clarify our role.

      The debt settlement provider you enrolled with, CountryWide ***************, is the best resource for program-specific details, such as creditor settlements,program progress, and timelines. Their customer support team is available to assist with any questions about your account, and you can reach them at ************. Please note that Global is not responsible for providing debt settlement services; our role is to offer the FDIC-insured account and process payments related to the transactions triggered by your debt settlement program.
      If there's anything else we can assist you with, feel free to contact us anytime at ************************* or by phone at **************. Were here to help!

      Customer Answer

      Date: 12/11/2024

      I am rejecting this response because:  the company never provided me with a debt settlement advisor . However the company had requested and withdrew money from my bank account. I was served with a summons and it has been two weeks calling their 800 numbers and no answers and no one calls you back. Same thing happens when I sent email, I get no response.

      Business Response

      Date: 01/03/2025

      We followed up with your Debt Settlement Provider (DSP) on 12/19/2024, based on their conversation with you on 12/12/2024, and your concerns were addressed.

      Please know we are actively tracking your complaint, and a team member will contact you to ensure everything is being handled appropriately. If you have any questions or need further assistance, please dont hesitate to reach out. We apologize for any delays and will keep you updated.

      Global Holdings is not a debt settlement provider; we manage your dedicated bank account and payment processing services while you are enrolled in a debt settlement program. For program-specific details, such as creditor settlements and timelines, your DSP is the right resource. Global only provides the FDIC-insured account and processes transactions related to your program.
      Thank you for allowing us to assist you. For any account-related questions, please contact us at ************** or via email at **********************************.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The debt consolidation company I am using is Greenstone. They have been handling my case for over 1 year. They are now being sued by seven states and I got a letter stating they can no longer representing me. I have money in my Global Holdings LLC account and cannot get an answer to my emails nor can I reach a person on the phone regarding how to close my account and get my money so I can settle my debts directly.

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  We acknowledge receipt of your messages on 12/5/2024 and returned your call the same day,leaving a voicemail on the phone number on record. Please be assured that we will initiate the process of closing your account and processing the refund for the funds in your Global account, as per your request.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had previously entered into a debt consolidation program with Level One Law, and Global Holdings was used to create an account to maintain the balance of the funds that I paid on a monthly basis. My debt consolidation company has been sued and is unable to provide services, so my contract with them has been terminated. They advised me to contact Global Holdings to inform them of my contract termination and request a refund for the balance in my Global Holdings account. Despite multiple calls and emails, I have been unable to contact anyone in Global Holdings and I am concerned about the large sum of money that I am due to be refunded ($16,463,08). I am requesting immediate action by Global Holdings to refund the balance of my account, cancel all future transactions, and close my account.

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

    Global Holdings, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.