Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Global Holdings, LLC

  15 W 6th St Ste 600 Tulsa, OK 74119-5415

  
• 

  Global Holdings, LLC

  4733 W Atlantic Ave # C-7 Delray Beach, FL 33445-3706

• 

  Global Holdings, LLC

  4343 S 118th East Ave Suite 220 Tulsa, OK 74146-4400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a hold of Global Holdings and they are extremely hard to get in contact with. I have requested a call back from their automated system and still have not heard back. They only let you hold for 10 minutes before disconnecting the call. I am extremely frustrated and need to get ahold of my funds. This company is infuriating.

  

  Business Response

  Date: 12/10/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please rest assured that following our conversation on 12/10/2024, we have already begun the process of closing your account and initiating the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.
  

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company I was using to settle my debt, heartland legal group can no longer represent me. You have MY money in your savings account. I have been calling and calling with no answer. Emailing customer support as well. Requested a call back. Left a voice mail. *****. I just want to get MY money out of MY account. Someone needs to pick up the phone. This is ABSURD. After 10 minutes on hold it just sends you to the voicemail system. Does that even let you wait on hold for the next agent.

  

  Business Response

  Date: 12/10/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please rest assured that following our conversation on 12/10/2024, we have already begun the process of closing your account and initiating the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **********************************.
  

  Customer Answer

  Date: 12/11/2024

  I am satisfied with your response. Thank you very much for getting back to me. I had put in this complaint before I was called back. I saw another person had done it, so I figured it was the best way to try and get the attention of the business. I understand there were a lot of people trying to do the same thing I am. Again, thank you.  

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a debt consolidation program through global holdings and now I can't even login to review my account nor does their app work. I can afford a payment coming up in two weeks, but the phone number doesn't work.I would like to close my account, but I can't seem to login or call to do so.Pls help.

  

  Business Response

  Date: 12/10/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am one of these people who have been caught up in this seven statewide lawsuit against these debt consolidation companies. On advice from my lawyer I was told to contact global holdings to close out my account and get refunded my money. With over ***** in the account and multiple debts that I could settle on my own I cannot get a hold of a single person. You call the number and they tell you to wait or choose the option to be called back when it's your turn. Let me tell you I have left Multiple voicemails asking for someone to call me back.I have sat on hold for over thirteen hours over the past two days. I want my money.

  

  Business Response

  Date: 12/10/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.
  

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach this company for weeks. I have left multiple messages and emails with NO response. Level one law was shut down and my money is in global and I can't get it back.

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

  Customer Answer

  Date: 12/13/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a remaining balance of around $440.00 that is rightfully mine and was told to me at the beginning of my settlement agreement that I could choose to request to withdraw from at ANY point. I have been contacted by the debt settlement law firm that they no longer can represent me as they are out of business. However, the remaining funds that are no longer used for any other settlements that is being held with Global Holdings and is not being deducted from by any other creditors needs to be returned to me immediately. I was informed that this money is rightfully mine and I should be able to withdraw from it at any given point as needed during my settlement process. As the main account which withdrew from the balance that global holdings provided an account for has already been completed, and there are no further accounts that at this time can withdraw from this balance other than myself, I would like the remaining balance to be paid out to me immediately as is my right. I have tried to contact this company for the last several months via phone, email, and leaving multiple voicemails and voice messages and I have not had a single person contact me other than the occasional monthly automated emails. I continue to see that there are administrative fees or maintenance fees, being deducted from my account and no ************** that shows that any creditors are being paid. This is a breach of trust and the lack of communication unless it is escalated through the BBB is very alarming. I would like somebody to contact me so I can get the remainder of my money back so I can work with the creditor directly as I no longer able to do that through the account that is here. I understand that this account is simply holding my money, And that is why I wish to withdraw the total of funds I have been requesting for several months.

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes over the past few days,which is not typical for us. In previous months, its possible that your debt settlement provider may have been unavailable. We truly appreciate your patience as we work through these requests.
  

  Please be assured that we have already initiated the process of closing your account and processing the refund for the funds in your Global account. We responded to your email request on December 6, 2024, and provided the necessary steps to close your account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately.  
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.
  

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into debt settlement in October of 2023 been paying 624 a month since just received a letter that they can't represent me any more can't get global to answer phone or return my call still trying to take money from my bank account so being I can't get ahold of them I can't cancel payment for future as well as almost 8000 dollars in my global account I would like refunded

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We sincerely value your feedback and take every complaint seriously. We understand the frustration you're facing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes, we greatly appreciate your patience and understanding as we work through these requests. Please know that this is not typical for us.
  
  According to our records, we emailed you on December 7th, 2024, with the necessary information to proceed with continuing your dedicated account or to guide you through the steps needed to withdraw funds and close your Global account.
  
  We are actively monitoring your complaint and will reach out to you shortly to ensure everything is being handled appropriately.
  
  Thank you once again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.
  
  

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company withdrew $613.18 from my account with authorization on 11/30/2024.I have tried contact them through their contact for and on the phone constantly for the last two days and they are not responding. I am not sure that they are actually a legitimate company.The original company I had the agreement with ****************** have now stopped working with them and will not try and contact them as they can't get ion contact with them either.I have contacted my bank to ensure they can no longer withdraw funds.

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We truly value your feedback and take every complaint seriously. We understand your concerns about the legitimacy of our company, and we want to reassure you that we are a legitimate business.While Global does not provide debt settlement services, we do offer FDIC-insured accounts and handle payment processing for transactions related to your debt settlement program.
  
  We have been experiencing higher-than-usual call volumes,and we appreciate your patience as we address these requests. Please know that we have already begun the process of closing your account and initiating a refund for the funds in your Global account.
  We are actively tracking your complaint and will contact you soon to ensure everything is being handled properly.
  
  Thank you again for your patience. If you have any questions regarding your dedicated account, our direct number is ************** or you can reach us via email at **************************

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last three days I have tried tirelessly to get in contact with customer service due to my debt settlement company being unable to continue their services. No one answers the phone.Nowhere is there any information on how to get my money back out of my account that they have been collecting for over a year. I just want my money back.

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing an unusually high volume of calls, and we sincerely appreciate your patience and understanding as we work through these requests.Please rest assured that we have already initiated the process of closing your account and processing the refund for the funds in your Global account.
  
  We would like to note that the BBB complaint was filed on the evening of December 6th, following our phone conversation on December 4th, during which we began the cancellation process.Please know that we are actively monitoring your complaint and will contact you shortly to confirm that all matters discussed during our previous conversation have been addressed.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a debt consolidation program where Global Holdings had a savings account to hold my money for this purpose, but the program has been closed down. I am just trying to get my money back and stop and further withdrawals from my account. I just want to close out my account but I cant get through to their customer service.

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  Weve been experiencing an unusually high volume of calls, and we truly appreciate your patience and understanding as we work through these requests.Please know that weve already begun the process of closing your account and initiating the refund for the funds in your Global account. We received your cancellation request via phone on 12/5/2024, and the cancellation process was started the same day.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.