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Global Holdings, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Holdings, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have been trying to contact this company for days to try to stop my deposits and close my account. I cannot request a withdrawal and my money is stuck in here being charged monthly fees. I call multiple times a day to reach someone and send numerous emails, but not get in contact with anyone.

      Business Response

      Date: 12/09/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please rest assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account. We received your cancellation request on 12/4/2024, and we responded on the same day to let you know that the cancellation process was underway.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

      Customer Answer

      Date: 12/10/2024

      Hello,

      I have finally been contacted by this company via  email and in the process of my closure and refund. I have not received my money yet so I can't close this complaint yet. 

      Thank you,

      **** S

      Customer Answer

      Date: 12/11/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Owed a refund of almost $3600 that was supposed to be returned via check weeks ago. I was told the check was mailed. However, I have not been able to get an answer on the phone, nor have a received my payment.

      Business Response

      Date: 12/05/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Your feedback is invaluable to us, and we take every complaint seriously.

      We sincerely apologize for the inconvenience youve experienced. We show that your refund was issued on November 18th, 2024, and customer support has confirmed with you that the refund was indeed sent to your bank account. The refund should have been posted to your account within 7-10 business days of being sent.

      To ensure this is addressed promptly, one of our team members will be reaching out to you shortly to provide further clarification and gather additional information to help resolve this matter as quickly as possible.
      Thank you for allowing us to assist you with this. Should you have any questions regarding your now-closed dedicated account, please feel free to contact us at ************** or via email at **********************************.

      Business Response

      Date: 12/12/2024

      We have made multiple attempts to contact you via phone and email to address your complaint, but unfortunately, we have been unsuccessful in reaching you. According to our records, a representative responded to your email on December 5, 2024, informing you that your account balance was deposited into the bank account on file between November 15 and November 18, 2024.
      Regrettably, since we have been unable to establish further communication, we will be closing this complaint. Please do not hesitate to reach out if you have any further questions or concerns, directly at ************** or via email at **********************************.

    • Initial Complaint

      Date:12/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been paying this company a little over $1,000/month for 2 years to help negotiate some business loans that went into default. I got a letter from them the other day saying they were in a lawsuit and can no longer service my file and are terminating their agreement. The letter said I am able to withdraw all the funds in my dedicated savings account, when I call the multiple numbers on file for them, no one answers. They are still taking money out of my account and not getting back to me to refund the money in that dedicated savings account.

      Business Response

      Date: 12/04/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

      Customer Answer

      Date: 12/05/2024

      Global Holdings LLC reached out to me yesterday and issue as been resolved. Thank you! 

      Customer Answer

      Date: 12/05/2024

      Global Holdings LLC reached out to me yesterday and issue as been resolved. Thank you! 

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have level one law representing me. They dropped me because they have a bunch of lawsuits by the federal government in ******** going on. Global holding is holding all my money in witch they won't answer their phone or call back or even answer my emails. I was told I could get my money back but it looks like is impossible to do. Please help me

      Business Response

      Date: 12/04/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.

      Customer Answer

      Date: 12/04/2024

      I have reviewed the business response and accept this resolution.   I guess I jumped to conclusions before posting. Global holdings contacted me and cleared everything up. The whole problem is with Level one law. Sorry Global Holdings 

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been giving global holding $811 a month for over a year. I signed up with them through level one law firm (another horrible company). I am trying to get my money back and cannot get in contact with anyone. No one answers their phone or calls back. They have over $8000 of mine which I would now like to use myself to pay my debt collectors. Now that I am organizing it myself, I have made creditors promises of payment by the end of the month. I need to access my money.

      Business Response

      Date: 12/04/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.Please be assured that we have started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.

      Customer Answer

      Date: 12/04/2024

      Someone from Global called me and explained why they couldnt get back to me.  She was very nice and apologetic and explained fully what happened.  I am so appreciative and grateful this is resolved.  And im happy to say that i am getting all my money back!

      Thanks to everyone that helped make this happen!

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a contract with Level One Law and Global Holdings LLC for the finances in September 2023. I was notified November 2024 that Level One Law would no longer be representing me and in order to get a refund I needed to contact Global Holdings LLC. I have attempted to call them numerous times, left voicemails, and my number to get call backs. I have yet to receive a phone call from them and they have been impossible to get ahold of. Im owed over $7,000 since I cant dispute the fees that were taken out or else it would be over $10,000. The letter I received from Level One Law states that my account with ********************** is my money and Im entitled to withdraw those funds. Its impossible to withdraw or stop any future payments from the website, you have to contact them, however, they do not answer the phones or return calls.

      Business Response

      Date: 12/03/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

      Customer Answer

      Date: 12/04/2024

      I have reviewed the business response and accept this resolution. I received a response from them via email after filing this complaint, however, if I have any further issues in regards to being refunded my money I will issue another complaint since they have been impossible to get ahold of via phone and Ive never received a call back. I hope to not have any further issues regarding this as I do not like taking further measures but I have wasted over a year with nothing to show trying to do debt consolidation and would not recommend it to anyone. 

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Greenstone *********** stating that the law firm could no longer represent me in my debt consolidation. I have been paying $421.01 every month for over a year that is being automatically drafted from my checking account. ******************** is the company that Greenstone uses to collect the money. In the letter from Greenstone, I was advised to contact Global Holdings to withdraw the money from my account which is $4467.50. I am also unable to cancel the automatic draft that is set to withdraw on December 16, 2024. I have tried numerous times to contact Global Holdings by phone and by email. No one will answer the phone, return my phone calls, or return my emails. Any help with this matter would be greatly appreciated!Sincerely,**** Bamberg ****

      Business Response

      Date: 12/03/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

      Customer Answer

      Date: 12/03/2024

      I have reviewed the business response and accept this resolution.  I was contacted by a representative, ********, from Global Holdings LLC this afternoon.  She was extremely knowledgeable, polite, and helpful.  She informed me that my account had been closed, ceasing any further drafts, and she processed the balance of my account to be refunded to my checking account.  

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has been handling my payments for a debt consolidation company I was registered with. This company has been sued on a federal level by the seven courts of ********. As a result, they can no longer represent me and help me resolve my debts. ************************ has been taking my money for payments for several years. I have several thousands held in an account with them; an account I am told is **** issued and mine free to access. I have tried contacting the company multiple times to receive my money. No answers. No answers via email, via support tickets nor via phone. I have contacted the **** and they say this company is indeed not insured by them. Regardless of whatever avenue I take to reclaim my funds this company is unresponsive and has no direct way for me to withdraw my funds.

      Business Response

      Date: 11/27/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed an agreement with a Debt Settlement Firm (***) in October 2023 that included monthly deposits into our Global Holdings account. The *** notified us Nov 19, 2024 that they dropped us as clients due to a NYS lawsuit. The purpose of this complaint is to ask GH to refund our account, holding $11,899.55. We have filed our request via phone, message and email, having received this:Ticket ID: ******* Subject: ************** ***** *********: Client ID - **************** Department: **************** Type: Issue Status: Open Priority: Medium GH customer service does not answer the phone by providing an ongoing loop that disconnects after 15 mins. We just need to have our funds returned to our bank account. Please help!!

      Customer Answer

      Date: 11/28/2024

      We have received an email and 1-phone call (missed, no message) from **, informing us that our account has been closed and a check for the outstanding balance will be mailed within 30-days. We cannot say this complaint is resolved until we have the funds secured in our bank, but we will say Thankyou so much for your help!!

      Business Response

      Date: 12/02/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

      Customer Answer

      Date: 12/03/2024

      I have read the ** response and it is consistent with a phone call I received today. I told the ** representative that I will notify you, BBB, when I receive the check and the funds deposited. By the ** statement, that may take up to 30 days. Thank you for your help. 

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The debt consolidation company ******************* that was handling my case is being sued by seven states and is no longer in business. I have money in my Global Holdings LLC account and cannot get an answer to my emails nor can I reach a person on the phone regarding how to close my account and get my money so I can settle my debts directly. ******** experience for trying to do the right thing and not file bankruptcy and pay debt off.

      Business Response

      Date: 11/25/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and a member from our team has reached out to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

      Customer Answer

      Date: 11/27/2024

      I have reviewed the business response and accept this resolution. 

    Global Holdings, LLC is BBB Accredited.

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