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Global Holdings, LLC
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Holdings, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted you several times to get my money back with no answer on the phone and no answer to my emails. the debt consolidator has sent me a letter saying they can no longer represent me so i need to get my money back from you and inlist a new debt consolidator. return my money

      Business Response

      Date: 11/20/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is important to us,and we take every complaint seriously. We understand that you are requesting a refund, and based on our records, it appears that we have not yet spoken directly with you.

      Your debt settlement provider (***) will be able to assist you in reviewing this issue. To ensure this is addressed promptly we have forwarded your complaint to your *** for follow-up. We will track your complaint and be reaching out to you shortly to ensure this is addressed by your ***. The *** you signed up with is the right resource for any concerns or questions you may have about your program.

      Please note that Global Holdings is not a debt settlement provider. Our role is to manage your dedicated bank account, along with payment processing and account management services, while you are enrolled in the debt settlement program.

      Thank you for allowing us to assist you. If you have any questions regarding your dedicated account, please dont hesitate to contact us at ************** or via email at **************************

    • Initial Complaint

      Date:10/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On oct of last year i entered into a contract with Level One Law for a debt settlement program that would cost me $711.76 every month for the next 5 yrs. at the time i initiated this program I was advised that if at any point i opted to leave the program and no debt was settle by Level One that the proceeds of my deposit would be return to me in full, which I discontinued that same month after my first payment was made. Once i tried to reach back to the settlement program to retrieve my funds i was told that the funds would be sent to me which never happened. Today one year later i managed to find the information pertaining to global holding who was the company in charge to retaining the funds i once paid to Level One and i see that the following day the money was taken from my account I was charged an absolute ridiculous amount of money in fees that consumed all the funds deposited. No attempt was made to reach me and seek reimbursement of such funds. This company has participated into a larger scam with another company that I now see has been banned from the BBB for such practices. Please ensure others are alerted about this company along side with Level One Law for fraudulent, misleading practices.

      Business Response

      Date: 11/01/2024

      Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We understand how important it is for you to receive clarity on this matter.

      We take every complaint seriously and aim to maintain transparency and integrity. Therefore, we would like to address your concerns regarding your contract details. However, please note that we are not the debt settlement provider you contracted with. We will forward your complaint to the appropriate debt settlement provider so they can address these issues directly. We will also track your complaint and reach out to you shortly to confirm that your debt settlement provider (DSP) has addressed your concerns.

      Please remember that you signed up with a specific DSP, which is the best resource for any questions or concerns related to your program.

      It is important to clarify that Global Holdings does not act as a debt settlement provider. Our role is to manage your dedicated bank account, handle payment processing, and provide account management services while you are enrolled in a debt settlement program.

      Thank you for allowing us to assist you. If you have any questions about your dedicated account, please contact us at ************** or via email at **************************

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past year this company has been collecting money to payoff a debt. After careful scrutiny of my account, it has been discovered that the fees I have paid every month have been greater than the amount they have been paying towards the debt. Along with this the amount of the fees added to the amount of the settlement amounts to me paying them more than the settled amount and just slightly less than the original balance that was settled. They are holding the funds charging the fee as well as a fee to the debt relief agency. Where my settlement would have been half the original amount, with the additional feels I would save less than 8 percent to pay through Global Holdings.

      Business Response

      Date: 10/08/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is important to us, and we take every complaint seriously. After reviewing your account, we have noted that you have requested all funds in the account to be dispersed to the creditor with whom the settlement was made. You also mentioned that you expect to receive an email and a physical letter stating the date of the payment, as well as the remaining balance due and that you wish to terminate all services with your debt service provider. Your debt settlement provider (***) will be able to assist you with this issue. We have forwarded your complaint to your *** for prompt follow-up and will be in touch with you soon to ensure that it is addressed.

      We would like to add that the *** you signed up with is the right resource for any concerns or questions you may have about your program. It's important to note that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program.

      Thank you for allowing us to assist you with this. If you have any questions about your dedicated account, please feel free to contact us at ************** or via email at **************************

      Customer Answer

      Date: 10/10/2024

      I am rejecting this response because:   The agency did not respond to their practice of taking more in fees than they were dispersing. They also did not address how the way they handle accounts is more beneficial to them and a detriment to their customers.

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Taking money out my checking account for a year around 3000.

      Business Response

      Date: 09/26/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is very important to us, and we take every complaint seriously. To better understand your concern, we will promptly forward it to your debt settlement provider (***) for further assistance. The *** you signed up with is the right resource for any concerns or questions you may have about your program. They will be able to help you and explain in detail any charges associated with your dedicated account.  We will keep track of your complaint and will reach out to you shortly to ensure that your *** has addressed it.

      Please note that Global Holdings is not a debt settlement provider. We administer your dedicated bank account and provide related payment processing and account management services for the debt settlement program you are enrolled in.

      Thank you for allowing us to assist you with this. If you have any questions about your dedicated account, please contact us at ************** or via email at **************************

      Customer Answer

      Date: 09/30/2024

      I don't agree with what they are saying

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business told me my money would be refunded into my account by today but they failed to have that happen. There was over a week waiting period for this to happen and the money is crucial to settlements that I made.

      Business Response

      Date: 10/08/2024

      Thank you for contacting us through the Better Business
      Bureau (BBB). We appreciate your feedback and take all complaints seriously. We
      understand your concern about your refund. Our records indicate that a manual
      check was sent to you on September 17th, 2024. Please note that it typically
      takes 7-10 business days for US mail delivery.

      We will closely monitor your complaint and will be in touch
      with you soon to ensure that you receive your funds.

      It's important to clarify that Global Holdings does not act
      as a debt settlement provider. We manage your dedicated bank account, handle
      payment processing, and provide account management services while you are
      enrolled in a debt settlement program.

      Thank you for allowing us to assist you with this matter. If
      you have any questions about your dedicated account, please feel free to
      contact us at (800) 398-7191 or via email at [email protected].

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been having drafts taken from my account. Several months by this company. I'm still getting letters from creditors. Whom are seeking payments. I haven't gotten any balances of nothing from Global.

      Business Response

      Date: 09/17/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Your feedback is invaluable to us, and we take every complaint seriously. We understand that this situation may be frustrating. We will investigate this matter further to understand what may be happening. To ensure a prompt resolution, we have forwarded your complaint to your DSP for follow-up. We will monitor the progress of your complaint and will contact you shortly to ensure that your DSP has addressed it. Your DSP is the best resource for any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

      Customer Answer

      Date: 09/19/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This ** is used by American Debit Relief to **llect payments for debit relief. I cancelled this program in July after re**nsidering. My payment of $444.57 was eventually returned (after 2 weeks). Now a month later this **mpany has taken this amount again out of my bank ac**unt , with no authority from me. I had cancelled ! This is a scam **mpany! How do I stop them from taking more money ? I'm **ntacting them to stop but will they?

      Business Response

      Date: 09/09/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Your input is highly valued, and please rest assured that we take every complaint very seriously. We have duly acknowledged your request to close your dedicated account. Upon reviewing our records, we have verified that your account was indeed closed on 8/26/2024, in accordance with your request on the same date.

      To address this matter further, your debt settlement provider (DSP) will be best equipped to assist you. We have promptly relayed your concerns to your DSP for their immediate attention to ensure that this is the only outstanding issue. We will closely monitor the progress of your complaint and plan to reach out to you shortly to confirm that all your concerns have been resolved. It's important to note that your DSP is the most suitable contact for any queries or issues related to your program.

      Please remember that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and provide essential payment processing and account management services for the duration of your participation in a debt settlement program.

      We truly appreciate the opportunity to assist you with this matter. If you have any further questions regarding your closed dedicated account, please don't hesitate to contact us at ************** or via email at **************************

    • Initial Complaint

      Date:08/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Global ******** took money from my account without my consent. I have no knowledge of who they are.

      Business Response

      Date: 09/24/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously.

      We understand that you have concerns about the legitimacy of Global Holdings.While you are participating in a debt settlement program, we handle your dedicated bank account, payment processing, and account management services.Our records indicate that we have an open account as of 4/26/2024, and we have a signed dedicated account agreement and application on file, dated 4/23/2024,which was signed by you. Your welcome packet was sent out to you on 4/29/2024.

      Your debt settlement provider (DSP) will be able to help you address this issue further. To ensure a prompt resolution, we have forwarded your complaint to your DSP for follow-up. We will monitor your complaint and will be in touch with you shortly to confirm that your DSP has addressed the matter. Your DSP is the appropriate resource for any concerns or questions you may have about your program.

      Thank you for allowing us to assist you with this. If you have any questions about your dedicated account, please contact us at ************** or via email at **********************************.

    • Initial Complaint

      Date:07/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Taking payments out of my checking account with no appropriation of funds... No. Account apprpriatons. Changing company names.

      Business Response

      Date: 08/09/2024

      We want to thank you for contacting us through the Better Business Bureau (BBB) to share your concerns. Your feedback is important to us,and we take every complaint seriously. We understand your frustration about the automatic payments from your checking account. We want to assure you that we have all the necessary documentation on file to debit from your bank account.Our records show that you contacted us in June 2024 regarding your debt settlement provider. Despite their attempts, they have been unable to connect with you. We are committed to resolving this matter and would like to assist you in getting in contact with your debt settlement provider.

      Your debt settlement provider (DSP) would like the opportunity to assist you with reviewing this new issue. We have forwarded your complaint to them for follow-up to ensure that it is addressed promptly. We will monitor your complaint and will be in touch with you shortly to confirm that your DSP has addressed it. Your DSP is the best point of contact for any concerns or questions you may have about your program.

      Please note that Global Holdings is not a debt settlement provider. We handle your dedicated account, related payment processing, and account management services while you are enrolled in a debt settlement program.
      Thank you for allowing us to assist you with this matter. If you have any questions about your dedicated account, please feel free to contact us at ************** or via email at **************************

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an escrow account with ******************** via a debt settlement company. Currently, Global Holdings is in possession of money belonging to me, which I am attempting to withdraw. The debt settlement company indicated repeatedly I must contact Global Holdings to initiate this process. I have called for two days, have left messages and no one will return my call. I need to speak to someone ASAP.

      Business Response

      Date: 07/30/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is important to us, and we take all complaints seriously. We have noted your concerns about accessing our customer services and want to assure you that we will investigate this matter as it is not a common issue. However, our records show that one of our representatives spoke with you, and it seems that your request has been resolved.

      We will track your complaint and be reaching out to you shortly to follow up.  We would like to add that, Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program. Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

    Global Holdings, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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