Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Love's Travel Stops

  2627 Oklahoma Ave Woodward, OK 73801-4009

• 

  Love's Travel Stops

  200 S Kings Hwy Fort Pierce, FL 34945-3001

• 

  Love's Travel Stops

  2129 Washington Rd Thomson, GA 30824-6623

• 

  Love's Travel Stops

  1190 Frank Amerson Pkwy Macon, GA 31216-4941

• 

  Love's Travel Stops

  1621 Bass Cross Rd Hogansville, GA 30230-2763

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my truck on Sunday(06/18/2023) night for 34 hour break and left to hotel. When I came back today on 06/21/2023 to loves truck stop , I couldnt find my semi truck. When I spoke with manager, he told me that I cant leave truck unattended and its their policy. After I asked show me this policy to me on paper or website or at least sign on parking spot, he replied that its not his job. They didnt even called me or my company. So Im right with minus 700$ on my pocket and wasted a time and lost a load that my dispatch booked for me

  Business Response

  Date: 06/23/2023

  I responded to the customer on 06/23/2023 via email advising the customer of the parking policies for leaving their vehicle unattended. 

  Customer Answer

  Date: 06/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  No one sent me email of parking policy and there is no paper or website policy written. Even no signs
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/28/2023

  Responded to the customer on 06/28/2023 advising will escalate their case to our *************** for further assistance. 

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *****************,I am writing to express my extreme dissatisfaction and concern regarding a recent vehicle service performed at your establishment. I believe that I was wrongfully charged for a service that was unnecessary and resulted in financial loss due to negligence on the part of your technicians. I expect an immediate resolution to this matter.On [Date], my driver brought our semi-truck to ***************** due to a malfunctioning air conditioning (**) system. After diagnosing the issue, your technicians informed us that the problem was with the compressor and advised us to purchase a new one. Consequently, we not only incurred expenses for the compressor but also paid for the service provided.To our dismay, the following day, the ** system still failed to function properly despite the new compressor. Frustrated by this turn of events, our driver had no choice but to seek assistance from another truck repair facility. Upon examination by their expert technicians, it was determined that the root cause of the ** failure was, in fact, a faulty radiator in the semi-truck. Once the radiator was repaired, the ** system began working perfectly.This series of events clearly demonstrates the negligent and incorrect diagnosis provided by your technicians. They wrongly attributed the ** malfunction to the compressor, which led us to incur unnecessary expenses. It is evident that the service we were charged for was entirely futile and did not address the actual problem with the vehicle.Based on the circumstances outlined above, I firmly believe that I have been wrongfully charged and that your establishment bears full responsibility for this situation. Consequently, I request an immediate and full refund of the amount I was charged, which totals $1,218.97. I also expect an explanation for the negligence exhibited by your technicians and the false diagnosis they provided.Furthermore, I demand assurances that appropriate measures will be implemented to prevent similar incidents from occurring in the future. It is crucial that your establishment maintains transparency, professionalism, and accuracy in the services it offers to customers.I expect a response to this complaint within today to demonstrate your commitment to addressing this issue promptly. Failure to rectify this situation satisfactorily may leave me with no choice but to escalate the matter further and pursue legal remedies to recover the wrongful charges and seek appropriate compensation for the inconvenience and financial loss caused.Please consider this letter as a formal request for resolution and a sincere attempt to resolve the matter amicably. Enclosed are copies of the relevant documents, including the receipts for the compressor purchase and the service charges, for your reference and records. I trust that you will undertake a thorough investigation into this complaint and take immediate action to provide the requested refund.Thank you for your attention to this matter. I anticipate a swift resolution that restores my faith in ***************** as a reputable service provider. I look forward to receiving your response promptly.Yours sincerely,*********************

  Business Response

  Date: 06/20/2023

  Responded to the customer on 6/20/2023 with an apology and assurance his concerns will be investigated and our Area Tire Care Manager will be contacting him within 3-5 business days with a resolution. Unresolved pending DM Callback.
  

  Customer Answer

  Date: 06/25/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was told Ill be contacted in 3-5 business days. I still havent heard from the team about the refund.

  Im expecting further updates from them. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/25/2023

  Responded to the customer on 6/20/2023 with an apology and assurance his concerns will be investigated and our ************** Manager will be contacting him within 3-5 business days with a resolution. The customer was contacted 06/22/23 after this was investigated. This has been resolved. 

  Customer Answer

  Date: 07/25/2023

  
  Complaint: ********
  
  I am rejecting this response because: I received an apology on 6/20 but I did not get anything else. No one from the shop contacted me. This issue isnt resolved.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 13, 2023 I came into the shop at the ******,** location to get a air compressor and air dryer replaced. This job shouldn't have taken more than 3 hours as I was quoted over the phone the night before. I checked in at **** to be too I had 2 people ahead if me. Ok fine . I waited like 4 hrs and checked in again. Again I was told there were 2 people ahead of me. I've been sitting right across from their bays and more than 2 people have came and went by now. Now I check in again around 2pm and they claim they were just getting ready to call me yea sure they were. I get pulled into the shop finally after waiting 7 hrs after arriving. Now the truck is super hot and the mechanic asked me why it was so hot? Like duh I've been sitting in your lot for 7 hrs waiting for you to get me in. He finally got started on taking the stuff apart to get to the compressor and when he disconnected a coolant line to the side of the block it caused coolant to literally shoot out the side. I ended up losing all 10 gallons of my coolant when I should have only replaced maybe 3 gallons. The mechanic said there shouldn't be that much pressure there and I told him the engine is still hot no duh right. Thru the night I would watch him mess with my truck for a little then he would disappear and then repeat. This went on all night long. The mechanic ended up breaking a fitting on the air dryer and instead of getting the correct fitting they ***** rigged a fitting on it which didn't work and I has a very loud air leak by the time I got back home. Also he told me that bolts for the compressor were missing but once again instead of getting the correct parts he removed bolts from some where on my engine without my authorization. So now I have no idea where I'm missing bolts. Later that night he finally got done and told me there were no leaks, that was a lie. There was a leak at the compressor and several leaks at the air dryer that ********** in ****** found the next day. ********** got the correct fitting from peterbilt to replace the ***** rigged fitting the loves uses and hoped would work. I picked up my truck from ********** on Thursday and drove down the interstate heading home when I heard a loud boom. It sounded like a CAC hose blowing off. I was close anyway the pipe from the compressor to the Intake blew off because the mechanic at loves didn't tighten it down at all. I ended up having to put all the coolant in myself at the loves that night as well as the power steering fluid they never replaced but told me I was done. I also had to remove their tools from around my truck, remove the wheel chocks, close my hood myself, and remove the oil pan under my engine all after being told I was done. All the mechanics disappeared so I had no one to guide me out of the bay. I am completely disappointed in the level of work I got that night. I ended up not leaving until midnight. The compressor and air dryer job shouldn't have taken more than 3 hrs maybe 4 to do but instead I was charged almost 8 for everything. I normally have good luck at loves shop but this is one I'll never return to. Their reviews on ****** are pretty bad as well. I expect a complete refund on this job because I lost 2 full days at another shop fixing the loves s**** ****

  Business Response

  Date: 06/19/2023

  We were contacted directly by the customer 06/14/23 and are currently working with the customer to resolve the issue with the tire care service. 

  Customer Answer

  Date: 06/20/2023

  
  Complaint: ********
  
  I am rejecting this response because: the issue is still ongoing. The mechanic at ********** in ****** says the massive oil leak is coming from the seal where the compressor Mounts to the block.  I have lost almost a week dealing with problem after problem since loves touched my truck. I have lost income as a result of their work that needs to be compensated for as well as this bill from loves refunded. The bill at ********** needs to be paid by loves as well. Also noted that I had no oil leaks of this magnitude until after the loves did the compressor job. They are directly responsible for these issues. I've talked to *** at the mebane location and he us denying all responsibility for these issues even though my shop says it was because of a faulty compressor install.*** claims the gaskets were replaced but yet there isn't any notation on the invoice where they had to go get the gasket. I was asked by *** if I wanted to reuse the gasket I said no replace it. Show me the bill where it was purchased because I believe they reused the old ones and now refuse to accept responsibility for the leaks and other issues they caused.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/20/2023

  Hello ****, thanks for the inquiry.

  After reviewing your comments it looks like we have already escalated the situation further via phone on June 14th, 2023 with the appropriate departments.  Rest assured someone should be in contact within 3-5 business days. 

   

  Cordially,

  Love's Travel Stops

  Customer Answer

  Date: 06/20/2023

  
  Complaint: ********
  
  I am rejecting this response because:awaiting response
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/21/2023

  As of 06/21/23 we are currently still working with the customer to resolve the issue with the tire care service. 

  Customer Answer

  Date: 06/21/2023

  
  Complaint: ********
  
  I am rejecting this response because: my shop at home fixed the problem. The cause of the oil leak was because the mechanic at loves didn't tighten the bolt on the bottom of the compressor to spec and it leaked. The bolt on the power steering pump side came out altogether and was found on the frame rail. They basically had to do another compressor job to replace the gasket that my mechanic said wasn't replaced.i also was down a week fixing the mechanic at loves issues on this job. Not pleased at all.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/10/2023

  We escalated the customer's concerns to our ************************** who is currently assisting the customer with a resolution.

  Customer Answer

  Date: 07/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: still awaiting invoice from shop that did the rework of the compressor job. Also it was discovered that when the loves that night installed the halos on my drive tires they didn't remove one of the pass thru valve caps and it caused my drive tire to run flat and need replacing.  That invoice has been attached. Also it needs to be noted I lost a week worth of income because of these issues.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/10/2023

  Good Afternoon, we have reached out to the customer via email in regards to case #******** and have forwarded their concerns to the appropriate department so they can assist further.

  Thanks,

  Love's Customer Service

  Customer Answer

  Date: 07/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:still ongoing
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/23 I arrived at 3:30pm at Loves #*** in *********, ** for an oil change. Manager said it would take about 4 hours because there were trucks ahead in line. 3 hours later, I went to check in again. Manager had left for the day, but the guy there said there was only one mechanic and it would take another 2 hours. So, I waited another 2 hours and went in again to see what was going on. To my surprise, there was definitely more than one mechanic, there were three. They then informed me that there was one more truck ahead of me and that Id be next. At the 6th hour, *******, the mechanic, said the **** to lift the truck broke and that they could no longer do the oil change today. He said the manager would be in in the morning and would be able to fix it and do the oil change then. I asked him what happens if she gets there and is not able to and he replied that she knows better than he does, so I couldnt tell you. Im astonished that a mechanic does not know how to fix a **** and only the manager would know what to do. Ultimately, it just seemed like they did not want to work. There were also 2 road service trucks parked right outside and I know they have to carry ****s to do service as well. If there is only one **** in the whole service center, then how/why in the world are they able to send trucks out for road service, let alone have two vehicles? None of the employees, not once, offered an apology for the hours that I waited and wasted there, thinking they would be able to do a simple oil change. I have been to many Loves and Speedcos for repairs and service and though they might not always be the friendliest or best in service, this was absolutely the most unprofessional. If this is how they run their business, it is truly a dangerous place for drivers to go for service. They lose driving time and most importantly their allotted sleeping time to stay safe and alert on the roads.

  Business Response

  Date: 06/06/2023

  We replied to the customer on 06/06/2023 with an apology, and assured their comments would be addressed. 

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in and bought some gummy candy , 2 keychains, and I believe a lighter from loves on March 18th , spent *****. I left went home and that was that. Later on the following week I checked my PayPal balance to see I was negative $25.00 for a second loves transaction I never made that apparently took place 2 days later. Ive spoken to loves and PayPal, filed a complaint with PayPal and my dispute was denied in favor of loves. The local loves told me they only had my card listed on one transaction, which was the $***** , they said they didnt see any record of the $25 EVEN charge. My PayPal shows both charges , separately on my account and my negative balance for the second mystery charge that I never made. I filed a complaint with Loves corporate and havent heard anything and that was a month ago, PayPal is trying to collect and I cant do anything with my account until I pay the negative balance that I shouldnt even have because I didnt make that other purchase! I had my card , no one has my information, and the Loves Gas station that I went to that they said the charge was made at didnt even have it on their record at the register. And $25 even? When my ACTUAL purchase was $***** ? Doesnt make sense. And it shows on my PayPal as 2 separate charges. Ive reached out to both PayPal and Loves and its gotten me nowhere. And while its only $25, Im currently unemployed and struggling. So every dollar matters. And its now been 2 months and nothing is getting done and no one is helping. And Im sick of this, and I need help. PLEASE. When I called Loves they couldnt even give me an answer as to what the $25 charged to my account was for. I dont know what it was that it paid for or anything. They didnt have it on the record for the cash register. No one is helping resolve this. My complaint case number that I filed with the loves corporate office is #******** I was never contacted about my complaint after that. I have heard nothing back from anyone.

  Business Response

  Date: 05/31/2023

  Hello,

  The guest was contacted via email on 5/31/2023 and was advised that her concerns were escalated to the appropriate department for further assistance. She will be contacted within a few business days stating that her concerns were resolved. Please let us know if we can of any further assistance.

  Thank you!

• Initial Complaint

  Date:05/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 05-26-2023.Return Attempt Date: 05-29-2023.Amount Paid to Business: $108.24 Location: Love's Store ************************************** Phone: ************ ITEM: Garmin 52 automobile *** $149.99 on sale for $99.99.WHAT BUSINESS COMMITTED TO PROVIDE: Clerk(s) when questioned purported this *** unit included traffic function and WiFi capability.NATURE OF DISPUTE: I was never told when purchasing this *** that electronics were non-refundable. There were no obvious display signs to this effect. This disclaimer was printed in small print on the receipt AFTER I made the purchase AND was not brought to my attention when the receipt was handed to me. Same receipt includes a signature block alleging that I understood this No-Refund policy, but again, I was never asked to read nor sign it - it was just quietly placed in the bag with the *** then handed to me.ATTEMPT TO RESOLVE: Merely 3 days later after discovering unit did not have **** and did not come with a Traffic-Info antenna cable, I repackaged it with all labels, ************************ with receipt, then returned it to same Love's establishment. The manager on duty pointed out the 'No-Refund' disclaimer on the receipt saying my only option was to take a similar amount in merchandise but it had to be all at the same time because they could not give me a store-credit card. Also that I could purchase a more expensive *** & pay the difference. *************** However, their next highest available ***es were $299.99 and higher!SUMMARY: This was *********************** followed by a bait-&-switch attempt. If I had been given ANY INKLING WHATSOEVER of their no-refund policy, I would not have fallen for this discounted *** unit in the first place. I am stationed at ********** ***** Border Patrol. My home is ************** *****. I drive long distances frequently & need a reliable, versatile, long lasting ***. Thank you.

  Business Response

  Date: 05/30/2023

  I replied to the customer on 05/30/2023 via email with an apology, and provided the company return policy of products. Will pass along to the store's district manager for further review. 

  Customer Answer

  Date: 05/30/2023

   
  Complaint: ********
  
  I am rejecting this response because:  The response repeated the same return policy that I was made fully made aware of three days AFTER I made the purchase, not before.  Hence the deception.  I await status of full refund, just like any other reputable merchant would do.  I can't afford to throw away a hundred dollars when it was not my fault.
  
  Sincerely,
  
  Sgt. *****************************

  Business Response

  Date: 05/31/2023

  Responded to the customer with an apology concerning the electronics return policy and assurance the issue would be addressed immediately.
  
  
  

  Customer Answer

  Date: 06/02/2023

   
  Complaint: ********
  
  I am rejecting this response because: 
  I have received a second message from "**************" of Love's Travel Stops.  All it does is repeat their existing exchange policy which was made very clear to me when I attempted to return the item.  The same policy that was NOT revealed to me when I made the purchase of a their deceptively described item.  

  I was saving up this money for an appropriate automobile GPS unit.  I need that reimbursement to purchase an appropriate GPS elsewhere since Love's next highest GPS is a truckers' model three times the cost of my discounted purchase.  (Bait & Switch)

  This no-refund policy was printed on the bottom of the receipt - after I made the purchase - in the same small font as the ********** "Take Our Survey" receipt paragraph that is easy to overlook.  Their clerk never pointed it out to me, never mentioned it verbally during or before the purchase.  The first time I learned of this was 3 days later when I tried to return the mis-identified product, still pristine with all packaging.

  I'm not asking them to change their policy for all customers but insist that since I was betrayed, they should reimburse me and afterwards review their employees' training to prevent future customers from being trapped likewise by the secretive no-refund policy.

  Sincerely,
  
  Sgt. ***************************** ************ (Call any time)

• Initial Complaint

  Date:05/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was denied a shower due to my race. I was told two different lies why I could not get a shower but other drivers had taken or was given a shower

  Business Response

  Date: 05/13/2023

  I responded to the customer with an apology and requested location details on 05/13/2023.
  
   

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a non recourse factoring account with ******************************************************************. However we our load is being held on recourse because we are closing business. The broker has already confirmed that they have paid Loves for this load. Our representative ******************************* has not been helpful and will not give ** contact info for management. Why is our payment being held when we are non-recourse and the broker has already paid for this load?

  Business Response

  Date: 05/10/2023

  We responded to the guest via email on 05/10/2023 with an apology and advised how to reach factoring for further assistance.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: ********
  
  I am rejecting this response because: Loves is stating that they cannot help because it is their factoring department. Our contract clearly shows it is between our business and Loves Travel Stops.
  Redirects ** to an avenue that has already been tried. Not accepting responsibility for this situation that has arised. 

  Sincerely,
  
  *********************

  Business Response

  Date: 05/11/2023

  We have re-escalated the customer's concerns to our ******************** and have requested a member of management from that department reached out to the customer directly. 

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an antenna at loves with a $10 mail in rebate. when i got home followed directions submitted everything asked for online receipt, upc code but i received an email week and half later saying didnt submit receipt. Directions said to mail all requested info in so i mailed submitted receipt copy of upc code and the copy of the email as directed. Yesterday i received another letter saying i didnt submit the receipt or mail it with paper but i 100% did because this is how they are getting out of paying people!!!! its sorry

  Business Response

  Date: 05/07/2023

  I responded to the customer via email on 5/7/2023 with an apology and advising to submit the rebate with the receipt, and UPC to *********************************.

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the loves travel country store in ****** ************** and it is a absolutely disgusting in the dining room Flies filth and the management **** has an I dont care attitude as well as all the employees people are cursing behind the counter as if they were in the navy

  Business Response

  Date: 04/10/2023

  Hello,

  I emailed the customer 04/10/2023 and apologized for conditions of the store during his visit. I assured him that his concerns have been escalated to the operations team over that location and will be addressed by the General Manager at store level.

   

  Thank you!