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Business Profile

Convenience Store

Love's Travel Stops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Love's Travel Stops has 252 locations, listed below.

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    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      went in to their shop with 2 broken u bolts-- was told you have to replace all 4 as the others are stretched-- and if you dont replace all 4 they wont do job forcing a man to do a job that is not necessary--- trying to claim it is a liability issue -- if they dont touch them why would there be a liability issue. you can go in with a blown tire and before they even try to fix the blown tire there measuring to say other tires are bad This is a wrong tactic and should truthfully should be turnred in to the attorney general/ this is unfair and un ethical

      Business Response

      Date: 04/07/2023

      This customer contacted us via email earlier today on 4/7/22 and we responded to them and let them know that we have forwarded their concern to the operations team above the *******, ** Speedco to be investigated and addressed. 

      Customer Answer

      Date: 04/10/2023

       
      Complaint: ********

      I am rejecting this response because: they never contacted me 

      Sincerely,

      *****************

      Business Response

      Date: 04/10/2023

      This customer has been contacted via email on 4/10/22 and was advised that we have escalated their concerns to the appropriate parties. They should be receiving a phone call within the next 72 hours.

    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a ***** Ground Linehaul Contractor out of GA and we recently had one of our rigs fill up gas there. Well it appears your Diesel was contaminated with water and which then stalled our truck on the HWY and then we had to flush and get towed. As well as lose money on the load bringing back to GA.I have samples of this gas and will be sending this to the *** and Weight and Measures of SC to do a throughough check at this location. Because I have spent over ******* for a tow and sending mechanics out there to pump out the bad gas and change filters over and over.The location is Travel Stop #***

      Business Response

      Date: 04/07/2023

      We contacted the customer via email on 4/7/2023 and let them know we have escalated their concerns to our ************************** and have requested someone contact them right away. 

    • Initial Complaint

      Date:04/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am absolutely disgusted at the treatment I received at Store #*** located at ********************************************** from ************************* on 4/4/2023 at 10:15 p.m. EST. I purchased a packet of peanuts for $0.69, plus tax from a cashier named ****** and used the bathroom. Then, I went outside to park my truck by the fuel pump and went back inside to purchase $288.88 of fuel from *************************. While making this purchase, ****** rudely snapped at me and said "you better pay for those peanuts, too". After I explained that I had previously purchased the peanuts, ****** refused to believe me and accused me of stealing.****** then went to the back and made contact with another employee via his radio to check if the peanuts were previously purchased. ****** even confirmed that I bought the peanuts from her. After twice receiving confirmation that the peanuts were already paid for, ****** did not apologize for his mistake. Instead of trying to smooth over the situation, he made incendiary, racially charged comments and continued to imply I was a thief. He even mentioned that he had a Black brother. I am not entirely sure of the reasoning behind this statement.I am very disappointed and I hope ****** takes the necessary steps to discipline this employee for his abhorrent behavior.

      Business Response

      Date: 04/05/2023

      Hello *******, thank you for letting us know about your recent experience at

      the **********, ** location.

       

      One of our goals as an organization is to provide a great customer experience, 

      and in this instance we've let you down. Please accept our apologies for the 

      lack of employee professionalism you experienced during your recent visit.

      I've shared your comments with the district manager over the location to 

      ensure the concerns are addressed promptly. Your comments serve as indicators

      of how we're performing and in this instance we failed you and for that I truly

      apologize. I hope you'll continue to stop at Love's as you travel and let us know

      what you see in our stores. Thank you again for taking the time to share your

      experience with us!

       

      Thank you for choosing Love's.

       

      Best Regards,

      **************** 

      Love's Travel Stops 

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/14/22 i presented to the Loves store in ***********, ** to have an alternator replaced. I DROVE the tractor into their shop. During the alternator replacement an electrical short caused several fuses to blow. After the repairs the tractor would not start. They told me they had done all they could do and that Id need to call elsewhere for further assistance. I contacted MHC in ***********, **. They diagnosed the problem as a burned/fried Electronic Control unit. Obviously, the the unit was damaged during the alternator and battery replacement, where a hot cable was shorted to ground and fuses were blown. MHC repairs totaled some $4700. The *** also had a $2500 tune on it and will need to be purchased again. Then there is loses of revenue due to 3 days down. A responsible and accountable company would cheerfully reimburse a customer for its damages that occurred during a repair that cause vehicle damaged.Thank You ********************************

      Business Response

      Date: 03/09/2023

      We responded to the customer via email on 3/09/2023 with an apology and assured the issue would be addressed. We escalated their concerns to the Operations team over that location and requested a District Manager contact them to resolve their concerns. 

      Customer Answer

      Date: 03/16/2023

       
      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      *****************************

      loves did send me a placating generic response that indicated they would be contacting me in 3 to five days. They have not contacted me and they have continually failed to answer my numerous phone calls. Im try to avoid retaining an attorney.

      Business Response

      Date: 03/16/2023

      Hello *******,

      thanks so much for bringing your experience to our attention.

      We have re-escalated your concerns with the ***************, tire shop operations team and requested they contact you within the next 72 hours to discuss this situation further. Please let us know if you have any questions or concerns. I hope you have a great day.

      Thank you for choosing Loves!

      Best regards, 

      Love's Customer Service

      Customer Answer

      Date: 03/21/2023

       
      Complaint: ********

      I am rejecting this response because: Loves has has not contacted me via phone to resolve this substantial loss that they caused. I was hoping for maturity, accountability, and responsibility.

      Sincerely,

      *****************************

      Business Response

      Date: 03/21/2023

      We have escalated the customer's concerns to our ************************** and have requested they contact him within 72 hours with a resolution. 

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deceptive Practice by Former Shop Manager Manager was apparently conducting "private repairs" but done at the Loves Facility and using the Loves employee mechanics. Shop manager arranged a repair and for customer to ship the parts to ******************** to repair the problem. Apparently manager was collecting money for the repair ($1000 to him plus the $5K in parts that he had the customer ship to him) but when he was confronted because he left the unit running for 6 hours with no coolant in the engine (after the repair) and seized the engine, which now will cost $35K to repair, he refused to fix it or answer. When Loves corporate was contacted, they "denied liability" for their shop manager taking in private work through loves and collecting the money. They said we'd have to basically "chase" their "former" shop manager (*************************) because they fired him after they found out about this.

      Business Response

      Date: 03/17/2023

      We have escalated this case and have requested our risk management department contact the customer directly. 

      Customer Answer

      Date: 03/20/2023

       
      Complaint: ********

      I am rejecting this response because:  We tried to resolve the matter with the owners, as well as the risk management department, and they refused to do anything about the situation, which is why we decided to make a complaint with the BBB in the first place.  They will not stand behind the fact that it is THEIR employee that swindled people.  They fired him, and now they are "washing their hands" of the situation for the people who were scammed by their shop manager.

      Sincerely,

      ********************

      Business Response

      Date: 03/20/2023

      Hello *********, thank you for your reply.

       

      We have re-escalated your concern to the appropriate department for further assistance. Someone from that department should be in contact with you soon. Please let us know if you have any other questions or concerns we can assist with further. 

       

      Thanks again for contacting us and we hope you have a great day.

       

      Best regards,

      Love's Customer Service

       

    • Initial Complaint

      Date:03/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/28/23 I went to the *********, ******* location to have a semi trailer tire replaced. I walked into the business at 7:10am and signed up to have the tire repaired. I was told it would be a 2-3 hour wait. At 11:45am I went back into the store and was told by the same person you didnt have a tire tech on duty and one would not be there until after 3pm. I went back in at 5pm and was told by a different crew that they didnt have my paperwork and that everyone who worked that morning could have changed the tire. That there is not a certain person they have to wait on and that this is an ongoing problem. I was told an area manager would call me in a few minutes, no call. *** sent emails, left msgs for the store manager to call and was told by you corporation that someone would reach out. They havent. Your evening staff was great especially with telling me how the person on day shift does this all the time and how they (night shift) is always getting chewed out because day shift pushes people off because they dont want to do the work. It took 11 hours to get a single tire changed. This cost me hundreds of dollar, wasted my time, caused me to have to sleep on the street because I couldnt find parking late at night. I had customers and brokers scream at me and calling me a liar because they couldnt believe it took 11 hours to change a tire. The fact that absolutely no one from your company has reached out to me shows that the person in charge is very much away that this is an ongoing problem and refuses to address the problem. I will not use your company for anything unless you are the last option on earth. You waste peoples time, cost them money, cause stress and many other issues. I would have much preferred had you told me you werent going to do it at 7am instead of having me sit there for 11 hours. Your evening crew was great. They took me in right away and seemed to care (or at least pretended to). They are the only good thing there.

      Business Response

      Date: 03/03/2023

      We contacted the customer via email and apologized for the experience and assured this would be addressed. **** care manager will reach out to the customer. 

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 25 Jan 2023, I went to the Love's repair shop in Greenwood, LA to get a coolant leak repaired. They misdiagnosed the issue and replaced the wrong hose. To make the issue worse, they attempted to conceal the fact that they were negligent in their diagnosis by using nylon zip ties to repair the hose that was leaking. On Friday, 27 Jan 2023 I had to call Love's Road Service for the leak. He noted that a repair had been done using nylon zip ties, and that the ties had shaken loose and caused the leak. They charged me $662.64 for the initial "repair". Then they charged me everything that I had in my account, which was $1314.69. On top of that, my delivery was completed at 10 am, but the repairs were not finished until 4pm. I was unable to get a load for the weekend and suffered $2200 in lost revenue. I called Love's Customer Service Line and filed a complaint and they have not responded to me.

      Business Response

      Date: 02/21/2023

      We contacted the customer via email 02/21/23 and apologized for the experience and assured this would be addressed. Tire care manager will address at store level and contact the customer via telephone in regard to the reimbursement.

    • Initial Complaint

      Date:02/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Love's company has un legal practices to steal from its customers by false diagnostics and overcharging the customers for services and parts that are not needed and gouging prices that are radicals. Like the cheapest trailer tire before installation and fees is $740 I own tracking company BG ********************* Every truck and trailer by law has to pass annual safety DOT inspection from a shop. My truck was in excellent condition when I send it for inspection to *********** care # *** located at ************************************************************************************************* My complaint is that, non of the repairs were necessary and the shop scammed me suggested unnecessary repairs to cheat me. It's like you drop off your car at the dealership to change your windshield wipers and the dealership change your engine and charge you $10'000 and give you false evidence. I dropped my truck for oil change and annual DOT inspection on Jan. *******. Someone from the shop called me and told me that I need to buy 4 tires, 4 drums, 4 brakes and I have seal leak that has to be fixed. In order to pass inspection Love's shop told that I am required to do all that repairs. I told them that's not true because I know my truck and I want proof. They sent me fake old pics from other trucks that were not in consequence file name numbers with 84 missing files/pics between the first and last pics. This were old set of pics with bad drums prepared to lie customers and convince them to change their drums because they are bad, when actually they are not. The same way the rest of the repairs they did were not necessary and I was charged for. I told them not to touch my truck and I will take it to ************** for second opinion. Next day they called me that is was a mistake with the fake pics, the truck is fixed and I have to pay $4287.31 before i take it.2 days later the oil pan was broken and the oil was asphalt black and thick, not typical for fresh oil. Obvious they didn't change it, but i was charged

      Business Response

      Date: 02/16/2023

      Hello ******, thanks so much for bringing your experience at our *********, **, service center to our attention.

       

      We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. You should hear from someone within 3-5 business days. Please let us know if we can further assist you in the meantime. 

       

      Thank you for your patience.

      Kindest regards,

      Love's Customer Service

       

       

       

       


    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stopped at the ********** ******* loves travelspot number ***************************************************************************************************************************** the store to ask for a refund cuz this was my last dollar 50 and all three workers including the manager told me it wasn't their problem that I have to call the ***** number well it kind of was their problem because the air machine said Love's on it so that makes it part of their corporation the cashier the manager and another manager were so rude to me that it made me never want to shop there again I mean what kind of truck stop doesn't refund a broke air machine it's a travel stop spot for people like me who are traveling and considering this was my last dollar 50 and I was over 200 miles away from my home what was I supposed to do and I also think that I should get the gas money that it cost my family to spend to drive almost 200 miles to give me $1.50 and also I believe I deserve at least $100 store credit for the rude ******* workers y'all got and managers and just remember that the air machine says loves travel spot on it so it was their machine so it was their responsibility to refund my money considering I live 200 miles away

      Business Response

      Date: 02/16/2023

      Hello ******, thank you for reaching out about your recent experience at our ********, ** location.

       

      One of our goals as an organization is to provide a great customer experience, and we've let you down. 

      Please accept our apologies for the maintenance issues with the air machine, and the poor professionalism 

      of the employees during your recent visit. We've shared your feedback with the District and Regional 

      managers over this location to address promptly. Your comments serve as indicators of how we're

      performing and in this instance we failed you and for that I truly apologize. I hope you'll continue to

      stop at Love's as you travel and let us know what you see in our stores. Thank you again for taking

      the time to share your experience with us.

       

      Thank you for choosing Love's.

       

      Best Regards,

      **************** 

      Love's Travel Stops 

      Customer Answer

      Date: 02/16/2023

      I except the apology but that still doesn't help my family and the money we spent over a dollar fifty it's like I said in my last message I lived over 200 miles away and my folks had to come all the way down here to bring me $1.50 because Love's travel stop told me it wasn't their problem but the air machine had a loves logo on it so therefore it was their problem or y'all's problem so if possible I would like at least a gift card so my folks can get their money back please and thank you
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m at this location love travel stop # 371 in Dillon SC for the past 4 months that I stopped here the never have a shower its ridiculous the always have an excuse for showers I do pay higher fuel price witch the included fees for showers and I can never get a shower here
      Bathroom’s r disgusting the place if filthy Arby’s store should be banned I see rats in there kitchen and a smells really badly

      Business Response

      Date: 02/01/2023

      Hello Carmelo, thank you for letting us know about your recent experience at our Dillion, SC location.

       

      One of our goals as an organization is to provide a great customer experience, and we've let you down. 

      Please accept our apologize for the lack of shower availability during your visits, the cleanliness of the restroom,

      and the maintenance issues in the restaurant. We will share your concerns with the District and Regional

      managers over this location to ensure they are addressed promptly. We want to know what's important

      to you and appreciate the time you've taken to reach out to us!

       

      Thank you for choosing Love's

      Best Regards,

      Kendra *.

      Love's Travel Stops

       

    Love's Travel Stops is NOT a BBB Accredited Business.

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