Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company makes it impossible to return their completely unused product within a week of receiving the item. I wanted to return the product because a feature I thought it had didnt work as I thought an unfortunate misunderstanding that could have been rectified if the return was processed without fuss. Instead I was directed to send an unboxing video of the original opening of the package and in the same clip show a defect, as a defect is the only reason they will process a return. Yes, you read that right. They expect you to have filmed yourself opening the package and identifying a defect right away!!!! Thank HEAVENS my husband is weird enough that he did film himself unboxing it otherwise they wouldnt not accept the return! Im about to submit a return request for the third time with this video and I hope they dont give me a bogus excuse again of why they wont process it.- I purchased the item 4/25/25 for $199.99 - I received the item 5/21/25 (past the 20 day max deadline they state to receive item)- I first requested the return 5/29/25 - I sent a video of the feature that didnt work as I needed on 6/2/25 - they refuse to accept the return

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a baby play pen. When it arrived it was to large and was mis advertised that there was a foam mat with it. I reached out to the company and explained that I had a limited budget and couldnt purchase the mat. I explained that I wanted to get a refund and was within the refund policy. They responded by only offering a 10% refund back to me. I emailed them several times saying that this was not acceptable and that I would be filing a complaint. I have had zero contact or responses from them since 5/19/25z

  Business Response

  Date: 05/30/2025

  Dear Customer,
  
  After reviewing our email correspondence, I see that we promptly responded to your inquiry as soon as we received your message. On the product page for the game fence you purchased, there is a separate link to buy mats. Additionally, the product images you viewed when placing your order did not include mats.
  
  Best regards,
  
  HappyGira

• Initial Complaint

  Date:05/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a baby playpen from this company in April where it took a month to receive. They claimed this as a safe product and based on the reviews they have on their own website, I decided to buy. The poles that hold up the play pen are a very cheap metal and my 11 month old son ended up bending two of the bars. I had to send the company an email because they have no customer support phone number. They offered to replace the bars and after confirming which parts I never heard back. Since then, my son has bent another bar which caused him to fall and he ended up hurting himself and hitting his head. I then emailed the company woth this complaint and informing them of the issue to let them know this is an unsafe product. If an 11 month boy at 30lbs can bend the metal they use, they shouldn't claim in their marketing that this is a safe and secure play pen. I requested refund and they still have not responded. This company should not be allowed to do business and I want to inform the BBB of this issue to protect other families and their children from the same injuries my son has experienced or worse.

  Business Response

  Date: 05/25/2025

  Dear ******* Head,
  
  According to the tracking information, your order was delivered on April 28th: ***** Tracking *****************************************************************************************. You first notified us about two damaged tubes on May 18th, which was 20 days after your purchasebeyond our 7-day free return policy. Despite this, we immediately verified the issue and assisted you at no cost. However, while we were shipping the replacement parts, you reported that three additional tubes were damaged.The issue appears to be due to improper use by the customer rather than a defect with the product. Therefore, were unable to offer a refund for products that have been misused and are outside of our free return period.
  
  If you have any further questions or need additional assistance, please feel free to reach out.
  
  Thank you for your understanding.
  
  Best regards,
  
  ****

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a product completely different than the product I purchased (which was clearly pictured on their website). Despite sending multiple screenshots I was blatantly lied to multiple times, and when I asked for the issue to be resolved I was told that I would have to pay out of pocket for shipping back to *********. The company stopped responding as soon as I asked for a refund so I have also disputed the charges with my credit card company.

  Business Response

  Date: 05/21/2025

  We respectfully contest the chargeback claim stating that the product received was different. The customer was clearly informed that the product comes in two versions: standard and foldable. This distinction results in variations in the color of internal accessories and renders the accessories between the two versions incompatible. We did not send an incorrect or different product; instead, we provided the exact version ordered by the customer. When the customer expressed dissatisfaction and requested a refund, it was clarified that since the product itself was not defective or damaged, any return shipping costs would be the responsibility of the customer, in accordance with our return policy. Therefore, the chargeback request is unfounded as the product delivered matched the description and the customer was aware of the terms regarding returns and refunds.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23351403
  
  I am rejecting this response because: The website clearly displays pictures of both the standard and foldable model on the product page, both of which have white connectors.  Indeed, when you click on the standard model on the product page it takes you to the pictures of the standard model (half way through the images) and there are multiple photos of that product.  There are even pictures in the reviews of the standard model with white connectors.  I only purchased the product because I confirmed via the pictures that the standard model had white connectors - I would have never purchased the product otherwise (especially not with horribly ugly brown and orange connectors).  In looking at prior review on TrustPilot it is clear that this is a long, ongoing and known issue that the company has failed to remedy, because there are multiple complaints dating back to at least July 2024 saying that customers received connectors that were a different color than clearly advertised and that they were similarly refused a refund when they notified the company of the false advertising.  There is absolutely no question that this constitutes illegal business practices, including fraud, false advertising, and untrue and misleading statements about the products.
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a foldable travel baby bed from this business on January 18th, 2025. Not only did it take over 20 days for me to receive the item (which was not communicated) but when I received the item it was found to be broken and defective. I have been attempting to reach out to Happy Gira multiple times. They will not provide a return of the item or solution to fix the problems at hand. I continue to email them daily and they respond with:Dear *******,I am truly sorry to hear about the difficulties you've encountered with our product and the frustration it has caused. Your experience is very important to us, and we want to make things ******** assist you further and ensure we address the issue accurately, could you please provide us with a video showing how you followed the steps outlined in our instructional video, specifically demonstrating that one side does not stay locked? This will help us determine whether the problem is due to a product defect or an installation issue.Once we receive the video, we will promptly review it and process your refund as requested. We apologize for any inconvenience this has caused and appreciate your cooperation in helping us resolve this matter swiftly.Thank you for your understanding and patience.Warm regards,**** This happens regardless of what information I send to them. I have sent them multiple videos of their item not working, and above is the response I receive every time. I have included the chain of emails sent.

  Business Response

  Date: 03/03/2025

  Dear Better Business Bureau Representative,
  
  I hope this message finds you well. I am writing in response to the complaint filed by ******* ***** regarding their recent experience with our product.
  
  Upon receiving the customers email, our team promptly investigated the issue and identified that the problem appeared to stem from the installation process. To assist the customer, we first provided detailed written instructions outlining the correct installation steps. When it became clear that the customer was still experiencing difficulties, we followed up by sending a comprehensive video tutorial to further clarify the installation procedure.
  
  Despite our efforts to support the customer in resolving the installation challenges, it seems that ******* ***** has chosen to pursue a refund without fully addressing the installation aspects. We are genuinely committed to ensuring that our products meet the highest standards of quality and functionality. Therefore, we are eager to determine whether the issue was due to an installation error or a potential defect in the product itself.
  
  To facilitate a fair resolution, we respectfully request any additional information or evidence that can help us assess the situation more accurately. Our goal is to ensure customer satisfaction and maintain the integrity of our products. We are open to further discussions and are willing to provide any necessary assistance to resolve this matter amicably.
  
  Sincerely,
  
  ****

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23012101
  
  I am rejecting this response because: I have sent them multiple videos identifying the issues with the crib and they refuse to accept what I am showing them in the videos. Instead they continue to claim I am not doing it right. It isn't an installation issue, there is a part on the crib that is actually broken. I told them I already purchased another crib because of the time it took to receive this one, and when I received it it was broken. Also their support response time has not been sufficient. I have once again provided a photo of exactly what I am talking about.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/19/2025

  Dear BBB Representative,
  
  We are writing in response to the recent complaint filed by *****, ******* regarding #********.
  
  From the outset, upon receiving the customer's concerns regarding installation issues preventing the proper use of our product, we took immediate action to help. We provided comprehensive written instructions and detailed video instructions to ensure proper installation. Despite these efforts, the customer continued to report that the product did not function as expected even when following our instructions accurately.
  
  In order to further investigate and resolve the issue, we requested that the customer provide a video demonstrating the product failure under proper installation conditions. This request was made in order to better understand the issue and provide an effective solution. Unfortunately, the customer refused to provide such video evidence and instead threatened to report the matter to the BBB if we did not agree to a return.
  
  We would like to clarify that we have never refused to accept a return or refund. Our primary goal has always been to ensure customer satisfaction and to do our best to resolve any issues. The video evidence request was only made to verify the failure and improve our products and services.
  
  We remain committed to providing excellent customer service and are willing to process the return if the customer chooses to proceed. We hope this matter can be resolved amicably and appreciate the BBB's assistance in facilitating a fair outcome.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  The Happygira Team

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23012101
  
  I am rejecting this response because: I have sent them multiple videos identifying the issue with their product and they choose not to accept and are refusing to give me a refund and process my return.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a playpen 1/7/25, Order#HG30167120. Immediately tried to cancel it as he purchased the wrong size. He also emailed for a military discount per website instructions and never received one. 01/08, email stated the order already shipped and could not be canceled. 01/24, email said the package was clearing customs. We were confused why a package coming from ****** would be clearing customs and could not figure out why it was taking so long. 01/27, emailed to find out why it was taking so long to get to **. 01/30, the response stated that the package cleared customs and should arrive in 5 days. 01/30, we responded saying that we no longer want the package. 02/02, we were told the package should arrive tomorrow and that the company is in ****** but the warehouse is in *********. If the company has a warehouse in *********, this should be noted on the website as I would NOT have purchased this product. We purchased it because it was made in the **. Nowhere does it state the item is made in *********. 02/04, we responded that the item had arrived and asked how to start a return. 02/05, they said the item arrived within the 7-20business days and gave no return information. 02/05, asked AGAIN how to return. 02/07, they emailed that the item was delivered within the 7-20days. 02/08, we AGAIN asked how to return. 02/10, we were told to send a video opening the item. 02/12, we emailed the video. 02/14, they couldn't open the video. 02/14, we resent the video. 02/15, email stated "After carefully reviewing your video, the product does not appear to have any signs of damage or missing parts. Per our Refund Policy, we are unable to process a return if the item is not damaged or missing parts upon delivery." ************* policies and website are misleading. The items are NOT made in the **, they did NOT give a military discount, and you CANNOT return an item. This company seems like a big scam. This is NOT what a new parent should be dealing with.

  Business Response

  Date: 02/18/2025

  Firstly, we acknowledge that the customer reached out to us multiple times via email regarding the application of a military discount. Regrettably, due to the customer send two emails at the same time, we inadvertently missed the specific email requesting the military discount. We sincerely apologize for this oversight and any frustration it may have caused. It was never our intention to neglect the customers request, and we understand the importance of honoring promised discounts to our military personnel.
  
  Secondly, we would like to clarify that we are indeed a legitimate ***************** While our company is headquartered in *****************, our warehouse operations are based overseas to efficiently serve our international customers. This strategic decision allows us to ship products to countries such as ********* and ****** with greater convenience and reduced shipping times. We regret any misunderstanding this may have caused and assure you that there was no intention to deceive our customers regarding our companys location or operations.
  
  We have noted that the customer has initiated a chargeback for their recent purchase. We deeply regret that the customer felt it necessary to take this step. In an effort to resolve this matter amicably, we are willing to offer the customer a discount as compensation. Should the customer choose to cancel the chargeback process, we would be more than happy to apply the military discount to their purchase, ensuring they receive the benefits they are entitled to.
  
  Our primary goal is to ensure complete satisfaction for all our customers. We are committed to learning from this incident to improve our communication processes and prevent similar issues in the future. We value the trust our customers place in us and strive to maintain the highest standards of service and transparency.
  
  We appreciate the opportunity to address this matter and are hopeful for a resolution that satisfies all parties involved. Please feel free to contact us directly if further discussion is needed.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22945782
  
  I am rejecting this response because:
  I just want to return the items and be issued a refund or keep the cancelled charge on my Amex. I do not want the discount or to keep the items.

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/01/2025

  Dear BBB and related parties,
  
  Hello!
  
  In response to the customer's objection to order cancellation and refund, we would like to provide the following clarifications and explanations:
  
  1. Order cancellation timing:
  
  The customer requested to cancel the order after placing the order, but the order has entered the shipping process and cannot be cancelled after entering the transportation process. According to our operating procedures, once the order enters the transportation stage, the cancellation of the order is not supported.
  
  2. Size selection:
  
  The customer claimed that the wrong size was selected, but the size selection in the order was confirmed and selected by the customer when placing the order. We cannot be held responsible for problems caused by the customer's own wrong selection.
  
  3. Shipping time:
  
  The customer mentioned that the shipping time was too long, but according to our website's Shipping Policy ***********************************************************, the actual shipping time did not exceed the specified range. We strictly follow the policy to ensure that all orders are shipped and delivered on time.
  
  4. Refund Policy:
  
  Our refund policy is clearly stated on the website, please refer to the Order Tracking Page ******************************************************* for details. The customer requested a refund after receiving the product, but based on the above reasons, we believe that this refund request does not comply with our refund policy.
  
  We are always committed to providing customers with high-quality services and products, and strictly abide by open and transparent policies. If you have any questions or need further assistance, please contact us through our customer service channels.
  
  Thank you for your understanding and support!
  
  Sincerely,
  
  Happygira Team

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22945782
  
  I am rejecting this response because:

  The website states that there is a 30-Day Return Policy so I should have the ability to return the item that is not wanted.  If you had a phone number and didn't just hide behind an email address, I would have been able to cancel the order immediately after placing it. This has been dragging on way too long. All I want to do is return the unwanted item. Please just give me a return label to ship it back or an address. Right now, this company gives no contact information other than an email address. It is ridiculous that it is so hard to get in touch with anyone.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/05/2024, Order Number HG30152050. An order was placed on 10/5/2024 for my granddaughter. The Baby Bassinet was delivered to ***********************, ************************************************************************************************ on November 5, 2024. I believed that my order was from an USA based company because they offer a *************************************** with a *********, ****** address. The delivery took a long time and I questioned HappyGira what was the problem. No comment was ever made that this bassinet was company from *********. Once it was finally received, we provided the video of the unpacking of the box. It showed a hole in the netting. Our dispute was it was damaged, but also, very poor quality and not at all as it was in the description on their website. We asked for a return label, which they gave a Singapore address and said that it was our responsibility for postage. *** wanted $400+ to send it back, far more than the $189.99 I paid. Having a support address in *********, ****** makes more sense to have the bassinet returned there. HappyGira offered me a settlement of $18.99 which I did not accept. After more investigation into this company, I am not the only unhappy customer. There are many more with basically the same disputes, junk products, hard to communicate with and just lack to refund. They do not offer a phone to have a one on one. Return address: HG Warehouse, ******************************************** I feel very deceived because of the ********************************** in ******.

  Business Response

  Date: 12/03/2024

  We are writing to address a complaint regarding a customer's request for a refund. According to our refund policy, customers are required to return items to our warehouse for a refund to be processed. We are a company based in the ***, but our warehouse is located in *********. Our refund policy clearly states that we do not cover the return shipping costs, as we have already covered the shipping costs to the customer.
  
  The customer can choose their preferred shipping method for the return. According to the customer, the return shipping cost exceeded the product value, which seems unlikely. Otherwise, even if the customer doesn't get a refund, it implies a net loss scenario, suggesting they may have chosen the most expensive shipping company.
  
  We have not misled the customer, as we believe that their purpose for purchasing was not to seek a refund, and we did indeed fulfill the order.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:11/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** is advertising false products. We purchased a car seat and stroller from them under the impression they are based out of ****** from their website, but they are actually in *********. The order was place 11/3. They said they shipped 11/7th, but there has been no updates. The tracking number they sent is fake, you cant see anything on it. We spent over $400 and when we tried to find a number to call, they have NO number listed on their website. They only have a customer support email which someone named **** replied with no last name and said that they are a legitimate company & shipping takes time. Even though they promise 7-10 business days. If you look at the 1 star reviews on Trust Pilot, tons of consumers are having the same issues as me. The company refuses to refund anyone & says we need to film ourselves opening the package the prove its defective

  Business Response

  Date: 11/19/2024

  Firstly, I want to assure you that our company is not a scam. We have indeed shipped your order. Based on the feedback from other customers who have expressed similar concerns, it appears that the majority have already received their shipments. Delays sometimes occur, especially with oversized packages, as they may require additional handling timetypically an extra ************************************ our shipping policy.
  
  Regarding to our return refund, our policy only accommodates refunds for packages with quality issues. We believe this is a reasonable stance since we have already borne the cost of shipping. Refunding non-defective items could lead to significant losses for us, making this policy necessary.
  
  We strive for transparency and fairness in all our dealings and deeply value your understanding and patience. Should you have further questions or need assistance, please feel free to contact us.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22573884
  
  I am rejecting this response because:

  Your company should be able to refund the product in full and cancel shipment. It hasnt even left *********! I do not want any product from you at all, I want a full refund back to my card. Based on all the other bad reviews, which you have MANY, the customers received partial parts and products which were not as pictured on your website and all of very poor quality. Your lack of professionalism is and willingness to actually take care of the customers needs is apparent! I am not paying for shipping back to ********* which you will obviously NOT cover. I want this order canceled and refunded in full. Ive already alerted our bank of your fraudulent activity and scam products you are selling to parents.

  
  ***** *****

  Business Response

  Date: 12/03/2024

  the customer claims that the quality of the product is poor. However, the customer has not received the product, and thus, it is insufficient to serve as evidence.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22573884
  
  I am rejecting this response because:
  
  I did receive the product finally after weeks of waiting and the car seat is absolutely trash. It would be illegal to even use this car seat in the **! There is no base, they expect you to use a seat belt to buckle in the car seat and the quality is far from exceptional. It has very little padding. No impact testing whereas any car seat sold in the ** states the impact resistant testing on it.  They claim to be in ****** which is a complete lie, there is zero company in the US & they purposefully misrepresent that to get US customers to buy their trash. I cant even return the product to the company as they refuse to refund anyone based on all reviews Ive seen from customers & I cannot sell it here in the ** as its NOT safe!
  
  ***** *****

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car seat three weeks ago. I need it to care for my granddaughter. It has been three weeks. I called to ask where the car seat was and they said it was coming through customs. Nowhere and their description does it state that a car seats coming from another country. I asked them to verify that the car seat is US approved which is required on all car seats being sold in *****************. I have been going back-and-forth with them for the past week and they have not responded other than to ask for pictures of the car seat I want my money back and I do not want to pay any shipping charges to return car seat as I cannot use it if they cant verify that it can be sold in the ************* and that its to standard and regulation.

  Business Response

  Date: 10/24/2024

  We would like to clarify that the refund for the order was completed on October 23rd. The customer should have already received the refund. The customer's statement is not accurate. Attached are the documents confirming the completion of the refund.
  
  

  Customer Answer

  Date: 10/25/2024

   
  I received payment in full this morning 10/25/2025.  Thank you!

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product nearly 6 weeks ago. After waiting that long to receive it, the product arrived and was not at all as described. The materials and items were cheaply made junk. I reached out to the company requesting a return and refund, and was asked to submit a video of me opening the package and then showing the defects. First of all, this is invasive. Secondly, there were no defects it was customer dissatisfaction. They refused a refund, and told me they do not accept returns unless the product is defective. However, this is not noted anywhere on their return policy and isnt stated anywhere on their website. This is a scam and taking advantage of buyers.

  Business Response

  Date: 10/25/2024

  I am writing to clarify a situation regarding a customer order placed on September 20th, and the package was delivered on October 21st. This process took just over four weeks, not the six weeks as claimed by the customer. The *** tracking records can confirm this timeline, indicating there is some misinformation from the customers side.
  
  Additionally, I would like to emphasize our refund policy, which clearly states: "If you are not completely satisfied with your purchase due to product defects, you can exchange or return the items for a refund within 30 days from the date you received the package." Therefore, our actions are in full compliance with our stated policy, and we have not engaged in any deceptive practices.