Complaints

This profile includes complaints for RebatesMe LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RebatesMe LLC

  1500 NW Bethany Blvd Ste 200 Beaverton, OR 97006-5236

  
• 

  RebatesMe LLC

  3720 SW 141st Ave Ste 210 Beaverton, OR 97005-2349

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was blocked for no reason, I emailed them and provided them with the screenshot proof they needed, but they wouldn't solve the problem for me. My request is very simple, since I have provided the corresponding screenshot proof, please unblock my account. Please do not use your wrong tracking information to judge, the information I provided is true and effective, and my requirements are also reasonable.

  

  Business Response

  Date: 09/18/2024

  ********, I'm sorry for not getting back to you sooner via email. I was on holiday and come back now. Your orders have been verified and the account has been reinstated. You can try to log in. If you need any other assistance, you can email us at ********************************** at anytime. Thank you!

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Laptop from ****** using Rebatesme's cashback service, which would give me a 3% return on the purchase subtotal, which would give me $114.87 of cashback. It's been 2 days and I can't see the cashback in my account, which indicates that it was missing. I quickly went to report this to Rebatesme but came across the information that ****** did not accept claims for missing cashback. Before making the purchase, I should have paid attention to this. So let me know what Rebatesme can do about this, or let me know if they can add half of that to find a solution. Thanks.

  

  Business Response

  Date: 08/26/2024

  One of our customer service **** has reached out to you regarding your missing cash back. We have submitted your order to the merchant for review. Your cashback will be updated accordingly as soon as we hear back from the merchant. If you need any further assistance, please do not hesitate to reach out to us directly at *********************************** We are happy to help!

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22191036
  
  I am rejecting this response because:

  I'm waiting for a solution from Rebatesme.

  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 09/10/2024

  We are still waiting for feedback from the merchant. Please note that this process can generally take ***** days. It has only been 14 days. The next step will be an automated email letting you know the results and your cash back will be automatically updated accordingly. 

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22191036
  
  I am rejecting this response because:

  Two days ago I received an email informing me that the Inquiry is being processed, that is, this indicates that they only sent it to the Store the day before yesterday, and all the previous time was literally wasted, therefore, in order to close this complaint, I request that Rebatesme once and for all resolve this problem.
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 09/26/2024

  This has not yet been resolved, I still cannot see my cashback allocated to the account, so I am waiting for a positive response from Rebatesme on this issue so that it can be resolved once and for all.

• Initial Complaint

  Date:08/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a $45 bonus on my rebatesme account ********************* Place an order through a rebatesme link with Temu that was supposed to credit me 11% cash back. Order hasn't been acknowledged so no cash back and the bonus has expired.

  

  Business Response

  Date: 08/05/2024

  Thank you for bringing these issues to our attention. For any future account or missing order assistance, please email our customer service team at *********************************** we are happy to help! We have added your Temu order to your account along with the 11% cashback as well as a new $45 sign up bonus. If there is anyting else we can assist you with please do not hesitate to reach out to us directly. 

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have a balance of $5.5 payable, it turns out that I will no longer use Rebatesme, and knowing that this balance that belongs to me could be consumed by maintenance fees until then, or even my account be deleted due to inactivity, I myself request that delete my account, but send the balance through paypal to the same email as the account *************************** and then, I ask you to delete this once and for all. Thanks

  

  Business Response

  Date: 07/21/2024

  Dear ***************************,

  Hope you are well! I really regret to hear from you about the disappointing experience. We hope you continue to use RebatesMe to save money. In the meantime, we are willing to get a new chance to provide you with good service. Your sign up bonus has been reinstated. You have a payable balance of more than $10 in your account. You can log in to your RebatesMe account and click the "Cash Out" button so that you can submit a request for your payment. You can use PayPal, Credit Card or choose a Gift Card to receive your Cash Back. If you need more help, please email us at **********************************. 

  Thank you!

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They went ahead and added the expired sign-up bonus to my account, now I can withdraw it for the normal amount of $10 without any issues. I appreciate the help and resolved the issue quickly. They are indeed a reliable service, I will consider using their services more often, Thank you.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a rebatesme account with a legitimate referral link for a $40 sign-up Bonus on 2/29/2024. I verified my account and placed two orders on 3/1/2024 and 3/3/2024 to achieve the $10 minimum to qualify for the sign-up bonus. These orders were placed in ******************* and Converse, which earned me $9.92 and $1.16, respectively. On 3/21/2024, I received an email from rebatesme informing me that they had closed/suspended my account due to the following reasons: Fraud Orders, Violating the merchant terms, and detected unusual account activity. I didn't return these orders, nor did I do anything stated on the reason why rebatesme closed my accounts. I missed the email from rebatesme on 03/21/2024, but once I realized they had closed my account and wiped out essentially $51.08 ($40, $9.92, and $1.16) that I earned, I emailed rebatesme on 04/14/2024. However, I didn't receive a reply. I read many comments that this company tends to close member accounts when they are about to reach the payout stage.

  

  Business Response

  Date: 04/19/2024

  We sincerely apologize for the delay in response. We did not have a record of an eamil from you to our customer service email address: *********************************** One of our customer service reps has created an email thread to you with the information on how to get your account unlocked. We have reviewed the information you have provided and unlocked your account. If there is anything else we can assist you with please reach out to *********************************** 

• Initial Complaint

  Date:02/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for 7% cashback using rebates me as a first time user, shopping trip showed up, purchase did not track, no way to add purchase information. Account is ******************** (corrected complaint)

  

  Business Response

  Date: 02/23/2024

  We have added a $5.38 subsidy to your account for you. Please note that orders exceeding $100 earn 5% cash back. 
  
  For future reference, it typically takes 1-7 days for your order to appear in your RebatesMe account. If it has been longer than 7 days and your order hasn't posted, you may submit a missing cash back inquiry here: ************************************************************************************
  
  If you ever need assistance submitting the inquiry, please provide a screenshot of the order information (including the order date, order number, amount, and product information), to our customer service team so that we can submit it for you. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase on shop premium outlets using rebates me, shopping trip showed up but purchase never tracked. There has never been a way for me to fix the tracking, submitted support request did not hear back. Never was given deserved 7% cashback

  

  Business Response

  Date: 02/23/2024

  We have added a $5.38 subsidy to your account for you. As a reminder, according to the merchant's cash back terms, orders exceeding $100 earn 5% cash back. 

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Temu and used the Rebates Me plug in to receive 18%/25% cash back. I have used Rakuten in the past, and would have used Rakuten if I had known how slow and unreliable RebatesMe is. I made the purchase on 01/03/24 as shown in the attached purchase receipts. The RebatesMe plugin was definitely turned on. I received the items over 2 weeks ago, so the purchase should certainly be confirmed by now. I contacted the Rebatesme customers service through email with case number ***** a few days ago but nothing happened since then. I don't know why I have to track down and beg the company for them to pay me what I am owed. The total purchase price is $73.28 +$6.96 (tax) with PO number PO-211-*****************

  

  Business Response

  Date: 02/02/2024

  Our customer service team responded to your emails on 2/1/24. In thoes emails they explained that we've started the Missing Cash Back Inquiry for you and sent the inquiry to the merchant. Please note that the inquiry can take up to ***** days to get the result from the merchant. The next step will be an automated email letting you know the results.

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21234343
  
  I am rejecting this response because:  Since I completed the purchase a month ago and the Rebatesme recognized this activity, the company needs to at least have Find my cash backunder Order Report and have Pending status under Current Cash Back Activity.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not provide contact information. I need to close my account, but there is no contact info on their website. If I cannot close my account, they will, and will continue to take $1.99 maintenance fees from me. How am *** close my account if they do not provide the proper information I need? This is entrapment.

  

  Business Response

  Date: 01/31/2024

  We are very sorry that our contact information was not easily accessable. Please email ********************************** for assistance with your account. 

  Customer Answer

  Date: 02/02/2024

  I followed the the inhstruction that RebatesMe and I got the first attachment. So I clicked onto the "Contact Us" and got the 2nd attachment, which is the same website I had already seen when I filed the original complaint with the BBB. Instead of a solution, all they have done is give me the "old run-around." WHat the heck is their problem? Am I doomed to keep this account, pay the maintenance fees for the rest of my life? I suggest they contact me directly with a call.

  

  Business Response

  Date: 02/05/2024

  I am sorry, we do not have a phone number for customer service. Our customer service is available via email at *********************************** We've sent you an email to help you with deleting your account. 

• Initial Complaint

  Date:12/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Contacts Direct and used the Rebates Me plug in to receive 15% cash back. I have used Rakuten in the past, and would have used Rakuten if I had known how slow and unreliable RebatesMe is. I made the purchase on 12/02 as shown in the attached purchase receipts. The RebatesMe plugin was definitely turned on. I received the contacts over 2 weeks ago, so the purchase should certainly be confirmed by now. I don't know why I have to track down and badger the company for them to pay me what I am owed.

  

  Business Response

  Date: 12/22/2023

  Our customer service representative has conveyed that the resolution timeline for missing cashback inquiries is typically ***** days, and in certain cases, it may extend further based on the merchant's investigation. It's been 10 days since the inquiry was initiated, and we kindly request your patience as the merchant thoroughly reviews your order. You can expect to receive an email notification once the inquiry has been finalized, and your cashback will be adjusted accordingly.

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21045386
  
  I am rejecting this response because: I completed the purchase 20 days ago. I also provided a purchase confirmation email from the vendor. I am currently wearing a pair of contacts that I purchased. What else is required to confirm the purchase? This seems like a shady business practice by which RebatesMe attempts to lure in customers with higher stated reimbursement rates when they have no intention of actually paying the stated rate. And if the customer does not reach out and involve an authority in the matter, they would get away with it. Knowing that this is how RebatesMe operates, I cannot in good faith recommend the platform to anybody else and will not be using it again in the future.
  
  Sincerely,
  
  *****************************