Complaints

This profile includes complaints for RebatesMe LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RebatesMe LLC

  1500 NW Bethany Blvd Ste 200 Beaverton, OR 97006-5236

  
• 

  RebatesMe LLC

  3720 SW 141st Ave Ste 210 Beaverton, OR 97005-2349

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Rebatesme account (email: ************************** has been suspended. There is approximately a few hundred dollars in my account, but I am unable to log in. I implore them to re-examine the suspension of my account and refund the legitimate cashback balance. This is my own private account.The inconsistency in Rebatesme's actions has left me perplexed. They seem to offer substantial cashback incentives to attract shoppers to use their links for purchases, but subsequently, they block accounts and withhold the cashback. This has raised concerns about the company's business practices and their commitment to their promises.My determination to seek the return of my cashback is driven by a friend of mine facing a similar issue with Rebatesme. After she reported the problem to the Better Business Bureau (BBB), it was resolved. She encouraged me to seek a resolution for my situation.

  

  Business Response

  Date: 12/06/2023

  Hi there, our customer service team has sent you an email to help you unlock your account. Please reply to them with the requested information and you will be able to gain access to your account again. 

• Initial Complaint

  Date:11/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel stay on booking.com on 08SEP2022 with rebate linked through rebates.com (4% cash back), and completed the travel in July 2023. This transaction is marked in my account as pending investigation with a note 'Cashback will be updated to your account with 3 months after travel has been completed'. Since 3 months had passed and I didn't receive the cash back, I have contacted their customer service multiple times via their website's Feedback feature, but there was no response from the company at all. Details of the transaction is below.Data/time 09/08/22 (PST)Store: Booking.com Order No: ********** Order Total: $1,045.06 Cashback: $0.00 Status: Pending Investigation I followed the rebate terms and expect rebatesme.com to honor their agreement

  

  Business Response

  Date: 11/20/2023

  I'm sorry that you had a bad experience. Your Booking.com order cash back has been updated to $41.8. It's under available status now. You can cash out now. We don't provide customer service on ********* So we may missed your messages. We will improve the situation. If there is anything else we can help with please email us at *********************************** Thank you!

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dazhe ****

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased $47.98 shopping trip #******** via the rebatesme.com website at chewey.com on 8/24/23 for 6% rebate =$2.87 & $12.50 bonus spin credits with their promotion for a total of $15.38 due on this purchase per the terms at rebatesme.com when I made the purchase. This would have my account with a $20.16 balance. When I inquired about this, they first denied I made a chewey.com purchase in 2023. I then showed them a screenshot of their rebatesme.com website showing the purchase made on 8/24/23. Then they claimed that there was a 0% purchase earned instead of the 6% that was active on 8/24/23 when I made the purchase & the $12.50 bonus expired for some reason. I followed the terms of the deal for the $15.38 and expect them to honor their agreement.

  Customer Answer

  Date: 09/26/2023

  Chewey.com purchase order attatched & rebatesme.com's own mobile site showing purchase listed on their computer systems, to prove order placed that rebatesme.com "couldn't find" when I contacted them several times yesterday & denied occured, but was a trip logged into their website as #******* on the same 8/24/23 date. This proves the shopping trip occurred & the rebate payment & bonuses should be activated per the terms of the agreement posted when I made the purchase on 8/24/23. It's fine if you change the rebate % several days/weeks after I made the purchase, but I made the purchase under the current terms as listed online on on 8/24/23, not today's rebate % whatever it may have recently changed to. This is fraud & a bait & switch scheme.

  

  Business Response

  Date: 09/26/2023

  Hi there,
  Thank you for contacting us! Your order did not track because you are not eligible for cash back from Chewy. Chewy cash back is for new Chewy users only. According to the event terms, if your order does not track it will not count towards the event bonuses. I've attached a screenshot of Chewy's cash back terms, your previous Chewy order, and the event terms for you. If you have any further questions we are happy to help! You can email us at **********************************

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20656283
  
  I am rejecting this response because: Chewey.com had a 6-9% rebate when I ordered it via the rebatesme.com website which is why I clicked through in the first place.  If they change the rebate to 0% at a later date & retrocativeley apply it to remove my rebate, this is fraud. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/27/2023

  Dear BBB,

  I attached the screenshot of our backend. The page is the user account information. You can see that the user earned cash back from chewy on 9/19/2022. But only New Chewy Customers' order is eligible for cash back. Cash back terms: ******************************************************. I attached the screenshot too. Please kindly check.

  To satisfy the user, we already give the order subsidy. We can not accept the complaint. Can you help to judge the case again? Thanks in advance!

  

  Business Response

  Date: 09/27/2023

  From your click history, the cash back rate at the time of your shopping trip was 7%. In Chewy's cash back terms it states that the cash back is for NEW Chewy users only. Since you are not a new Chewy user, your order does not qualify for cash back. 

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20656283
  
  I am rejecting this response because:

  When I purchased the items at chewey.com it didn't say no rebates unless a new customer.  Therefore, the rebate & bonus was earned, even if the rules changes several days/weeks/months after the purchase was made. If no rebates can be earned form the merchants sites, what's the point of clinking through using rebatesme.com for the rebates they advertise for the specific merchants on their site? If there's no reabtes for returning customers, it should clearly say that-I didn't se any exclusions to that effect & this has never occured before, otherwise no one would ever buy from chewey.com more than once using rebatesme.com. If this new rule is what rebatesme.com wants, there will never be any returning customers, which doesn't make sense if you want the revenue sharing from multiple purchases over time. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Literally cant get ahold of any support system for website wont let me do my spins I invited people cant cash out my rewards cant connect my phone number wont give me a code all in all it wont like let me do like anything at all

  

  Business Response

  Date: 08/25/2023

  Hi there! We are sorry for any confusion. The event has already ended so any of the actions you mentioned will not generate any event spins. Here is a link to our event terms: ***************************************************************************************;
  Additionally our app is out of commission and has been removed from the app stores. We recommend you use a web browser to access our site. 
  Please follow up with our customer success team via email at ********************************** for additional help. 
  Best,
  RebatesMe Team

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up 5/13/2023 with a $40 sign up bonus. I made 2 purchaes at the same shop 2 days apart and saw my pending cash back reported in my account. a few weeks later I saw that one of the pending had moved to payable but the other was still pending, after a few days I emailed them because since the orders were only 2 days apart I figured they should both be payable. I sent my first email on July 28, 2023 and never heard anything from them. I send another email on Aug 12, 2023 asking why it's taking weeks to even reply and I still havent gottem any reply, I did however get an email saying they would reply to these emails within 1 day but that never happened I also get spam from them as well but no reply, I checked spam, searched for them in my email and made sure they were not blocked or anything... 05/18/23 (PST)Clothing Shop Online ******** $62.26 $6.53 Pending ? 05/16/23 (PST)Clothing Shop Online ******** $59.66 $5.96 Payable ?As ok today August 15th I'm owed my acount balance $60.13 (includes) Bonuses

  

  Business Response

  Date: 08/16/2023

  Hi there, 
  Thank you for providing the email screenshots. It seems there is a technical miscommunication between our email servers. I've attached a screenshot of our record of correspondence with you; we did not receive an email from you on July 28th. We are very sorry and would never leave a member waiting for a reply for weeks. Based on your feedback, we need to revise our automated reply email to say you will receive a response within 1-2 business days as the US customer service team is not available on the weekends. We apologize for this inconvenience. 
  I've also attached a screenshot of your account showing that the cash back and sign up bonus you were inquiring about is all available to cash out. 
  If you have any questions please feel free to reach back out to us. 
  Again, we are sorry for this experience. 

  
  Best,
  RebatesMe Customer Success Team
  
  

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:

  
  At first they just gave me the credit for the second order, I had to ask for them to give the bonuses which they finally gave me one of, but yes after a few more emails that they replied to this time they did the bare minimum that was obligated, I don't think I will be using or recommending their services ever and am glad they didn't try to drag it out longer than a day with the bonuses.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Added the RebatesMe Chrome extension in 2022, finally started using it in January as I had several large purchases, well over $1,000 with three (3) merchants: Booking.com, Ulta + Petco. Of course NONE of the cash back arrived in my account so I took the time to find ALL receipts with every detail included, sent an email only to learn that EVERY SINGLE request for cash back was REJECTED. I am owed around $100.00 (in cash back) not to mention ALL the bonuses that were "promised" so I guess closer to $120.00. Nothing, just three rejections with typical "boiler plate" responses. It appears all they really want is your information to track and see your spending habits. THREE (3) separate shopping trips and every single one, rejected - actually, the ONLY three online purchases I used RebatesMe for. Does not seem like a reputable company at all.

  

  Business Response

  Date: 05/18/2023

  Hi there, 

  After checking your click history compared to the Petco order receipts you sent us, there is no corresponding click history to your order dates. This means you did not go through RebatesMe to make your Petco purchases on 1/19/23 nor 3/19/23. I've attached a screenshot of your click history. 

  For your Booking.com ** order, the cash back was rejected by the merchant affiliate. I've attached a screenshot. The reason for the cancelation is because the mercant determined that your order was credited to another channel. This usually happens if you click on other sources to get to the merchant as well as clicking on RebatesMe around the time that you place your order, if you already had items in your shopping cart when you clicked through from RebatesMe, or if you used a coupon or promotion code that wasn't posted on RebatesMe (then the credit for your order goes to the source of that coupon code).

  Both of your ULTA Beauty orders were also rejected by the merchant affiliate. I've ttached a screenshot. The reason for these rejections is the same as mentioned above. The orders were credited to another channel. 

  I'm sorry that we couldn't get your Cash Back for your orders. We try to get you cashback as much as we can, but if the cash back rules are not followed and the merchant refuses to pay ** a commission for your order then we aren't able to share that commission with you as cash back.

  Please reach out to ********************************** if you have any questions.

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20071755
  
  I am rejecting this response because: This is simply not true. They were NOT credited somewhere else NOR was a different coupon used. I specifically targeted the RebatesMe Cash Back Offers for all three (3) purchases from: Booking.com, Ulta + Petco because they were amazing offers, perhaps that's why the merchant is rejecting them - if the merchant is saying otherwise, perhaps you should side with the YOUR customers and investigate further via the merchant. I provided every detail that you requested via screenshots, receipts with dates + times etc. This is a complete "Bait And Switch" situation and as such, I believe current + potential customers should know the truth because I am now out the cash back I was "promised" when I clicked through your APP. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As my inquiry ID ******(**************($15.07) and 282455($189.76) submitted along with all invoices(but denied incorrectly recently), on Jan 1, 2023 I purchased **** products $204.45 plus tax and fees, total $225.29 thru RebatesMe with 3 separate orders as many inquiry IDs created. But recently all is denied only because **** has not responded to cashback inquiry by RebatesMe.Of course, it is NOT my fault and the only thing I did was I followed your direction and purchased items thru your website. So I don't think it's right for you guys to give your responsibility to communicate with partners, vendors or merchants solely done by your protocol based on your skill or ability to maintain your business in a way of communicating with your partners, vendors or merchants, which has nothing to do with my purchase that was done completely per your shopping direction.I don't understand cashback is solely up to chances of successful result from communication with your partners, vendors or merchants rather a game of luck from many variables affecting each step of communication with them. I really doubt this is the way you guys do business to make customers believe RebatesMe is playing games with customers in between a good and bad luck.

  

  Business Response

  Date: 05/07/2023

  Sorry for the unhappy experience. We have accepted the three inquiries. The order cash back has been updated to your account. Please kindly check. If there is anything else I can help with please let me know. You may email ** at ***********************************

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/22/22 Signed up for a RebatesMe account during a $45 Sign-up bonus promotion, "with your first $10 of earning" (please see upload). Note: Prior to enrollment, I made sure add rebatesme.com to my browser's Exception List (permission granted) for tracking and cookies as well as made sure that my adblocker was disabled. There actions were taken to ensure that my purchases on a third-party would track on RebatesMe when directed from RebatesMe to third-party/ merchant's website.2/21/23 Made a purchase in the amount of $172.37 on Vitacost.com (RebatesMe Shopping Trip: ******** - please see upload.) At a 6% RebatesMe cash back rate for Vitacost.com as advertised, this purchase is supposed to earn $10.34 in cash back. 3/1/23 After waiting during the RebatesMe stated time window for cash back to post, I submitted a "Missing Cash Back Inquiry." Request # ********. Submission included a copy of my Vitacost Order Confirmation Email.3/3/23 Missing cash back Inquiry was refused, with template email stating "After a comprehensive transaction audit, we regret to inform you that we were not able to successfully verify your transaction referral with the merchant. As a result, the Merchant Store has denied your Inquiry."RebatesMe made no effort in their inquiry response to ask for more evidence which I can gladly supply. Please see all attachments attached to this complaint.I will publicly update this complaint in the event RebatesMe decides to make things right and credit my account with the $45 sign-up bonus as well as the $10.34 cash back I am owed.I will respond to the "Business response" based on whether they actually followed up and actually resolved my complaint. Thank you.

  

  Business Response

  Date: 04/05/2023

  Hi there,

  I have gone ahead and added a subsidy to your account for your Vitacost order. Based on the click history of when you placed your order, the cash back rate was 10%. Therefore, I've added $17.24 to your account and I've also made your sign up bonus available. You can now cash out your available balances. In the future, if you have any issues getting your cash back or would like us to take another look at a missing cash back inquiry, please do not hesitate to reach out to our customer service team via email at *********************************** We would be happy to help you! 

  Customer Answer

  Date: 04/06/2023

   
  Better Business Bureau:
  
  RebatesMe made things right and credited me the cashback as stated in the reply from the business. This is in reference to complaint ID ******** and I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding my recent order on Freetaxusa through rebatesme.com website. I used your link to place an order for Freetaxusa and was expecting to receive a cashback, as advertised on your website. However, I did not receive any cashback for my order.My order number for Freetaxusa is #******* and #*******. I have attached the order confirmation email for your reference. As per your website, the cashback for Freetaxusa was supposed to be credited to my RebatesMe account within a few days of my purchase, but I have not received any cashback till date.I request you to investigate the matter and credit the cashback amount to my RebatesMe account as soon as possible. I have been a loyal customer of your website and I expect prompt resolution of this issue.

  

  Business Response

  Date: 03/06/2023

  Hello *****, 

  I am sorry to see that your cash back from FreeTaxUSA did not properly record to your account. No worries, I have sent you an email requesting the order receipts so that I can manually add the cash back for you. Unfortunately, I did not receive any attachments along with this BBB complaint, so I will follow up with you via email. Thank you for the opportunity to make things right. 

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rebatesme advertised to reward $150 on funding Axos savgins account as of 12/26/2022. On the same day, I followed the link provided in rebates me, opened the bank with Axos, and funded the savings account. After contacting the support several times, they rewarded me $100, but they've been refusing pay to promised amount of $150.

  

  Business Response

  Date: 01/12/2023

  Thank you for responding to our emails to you requesting further information. We added a $50 subsidy to your account to bring your cash back total up to $150. Please reach out to our customer service team ************************************ if you need any further assistance.