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Business Profile

Retail Sportswear

Nike Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,492 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello so the issue with the company is I am not able to purchase on the website. The website ********************************** App. The error that is popping up when I try purchasing is " choose another payment" I've already used 4 different credit cards. I've contacted nike customer support & every time I tell them my issue they tell me, they're going to escalate my issue to the billing department & that they'll contact me 3-5 days. billing department hasnt contacted me once!!!! I do this every *********** never contact me. there is notes under my nike account with the issues im having & I've called around 10 times already. My email is ************************* please look into this issue nike.

      Business Response

      Date: 08/02/2022

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused when attempting to place an order. Due to the number of chargebacks you have filed and a violation of Nike terms & conditions, we have made the decision to suspend your account from ordering on Nike.com. If you need to make a Nike purchase, please visit a nearby retail location.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      nike says they don't have my package and ***** says they don't have my package so where's my package

      Business Response

      Date: 07/28/2022

      Hi *********,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion cause by the lack of deliver for your pair of Nike Dunk High Retro Men's Shoe. We searched our inventory high and low to locate a new pair of the shoes for you, but unfortunately we were unable to find on. Also, taking a look at our records, I can see that you were refunded in full to your original method of payment on 7/28/22. Because of that, we will be unable to further assist with your order at this time.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with nike for the amount of $1,874.27 on 7-11-22, I am missing the majority of this order still and its the 28th, I have contacted live support and they said 3-5 days then 3-5 business days and now they are saying 5-7 business days. They just keep increasing my wait on this order and do not care to help.Shipment #3 of 6 of this order is still missing and that's $1000 missing of items still!Live support does not help and makes you very stressed by there lack of caring.I asked for a refund on the missing items and I was told they can't offer any type of refund until the investigation is complete. I am missing the items and Nike has my money this is not fair!This is a very stressful situation, I shouldnt have to contact live support 5+ times.

      Business Response

      Date: 07/28/2022

      Hi ******,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with the delivery of your shoes. I have verified that your refund requested was processed on 7/28/22.  Your original method of payment was refunded a total of $1,024.27.  Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a Nike order of *******CAD on May 25 2022. the clothes did not fit me so i returned them using the *********** label they gave me, and dropped it off on June 2 2022. I have still not received a refund and have contacted Nike numerous times. The order number is G10067963242, and the tracking number is ****************. the tracking info shows that i has been delivered to their warehouse in *********** over a month ago, and they still refuse to give me a refund. I have called Canada post and they have confirmed the package was delivered. I have even provided Nike proof of postage, and they still tell me to wait an additional 5-7 business days each time i contact them.

      Business Response

      Date: 07/28/2022

      Hi ******,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with your refund. I have issued a refund for your order.  Your original method of payment was refunded a total of $1,473.52 CAD.  Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased Nike products most of my adult life. I am now starting to experience issues with some of my shoes that are defective and they said I could not get anything done because they were manufactured more than two years ago. One pair in 2018, but brand new still and the other almost brand new in early 2020. I now have two pairs of shoes that have done nothing but sit on a shelf in my room that are defective and cant be worn or returned. I currently have probably in the range of ***** pairs of shoes so most do not get worn often. Within the last month I noticed the issues when trying to put them on. Both pairs have the air pockets broke. I now have shoes I paid close to $200 each for that are nothing more than trash. I would hope as much money that I have spent on Nike products would matter and if not I will sell everything and no longer support Nike. I do understand the two year policy, but it should definitely be considered how worn the shoes are, which mine are not worn much at all. It should not go defective sitting on a shelf.

      Business Response

      Date: 07/28/2022

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your shoes. If you purchased your Nike Shoes from an authorized retailer or a different source that isn't Nike and you believe the shoes you have are defective or as a result of the manufacturing have developed a defect, please visit https://www.nike.com/help/claims and complete the steps provided. Once we receive the shoes our team of certified inspectors will review the shoe and contact you with their findings. If you purchased the shoes directly from Nike, you can contact us directly and set up a return and again once we receive the product we will inspect it and contact you with refund information.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this transaction is from April 10th 2022 and involves $2061.15 of my money that Nike took from me. Firstly, I ordered these items to give to members of my village in my home country. When the shipment arrived, the box was wet and the shipment smelled gross! (Kind of like dirty socks). I contacted Nike to ask how to return these items for a refund as Id rather just purchase items in store. They provided me a pre paid label for ************ they denied my request to return the items in store, so I accepted their only option and sent back all of my items using the prepaid label they gave me. Now, it had been a month since I sent my items back and I contacted Nike and they said they will escalate the issue and get back to me. They ignored me for another 2 weeks so I contacted back another 3 times, and they suggested I contact the shipping company. I contacted them and they told me my shipment could be been lost while on the way and to contact Nike as only the party that arranged the label can take further action. I called Nike multiple times and used their chat option as well to get some answers but kept being told they have they dont have an answer for me at the moment. I heard this for 2 months and they finally requested I sent a drop off receipt. I sent this receipt and now they are telling me they wont refund me. I used the shipping carrier prescribed to me therefore if there is an issue with the shipping company WHY AM I BEING punished. I did EVERYTHING Nike asked of me. I contacted the shipping company, submitted the drop of receipt. On top of that I ALWAYS had to follow up! Their lack of respect for my time, my patience and my money is DISGUSTING. Please refund me my money as now I dont have my items or my money. The misery Nike has chosen to inflict on me goes to show how little they care about their customers and I hope someone who wants to treats me like a human will resolve this promptly.

      Business Response

      Date: 07/28/2022

      Hi Mankirat,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with your return. I have issued a refund for your order.  Your original method of payment was refunded a total of $2,061.15 CAD.  Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/25/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought shoes and a backpack for my nephew.. and had then shipped to his address in ***** package got there today with the shoes after the app shows it was delivered Saturday.. nope package was delivered today Monday not Saturday.. and no backpack called ************************************************** so they can have the backpack reshipped reces email that I was out of luck because one of my previous orders had been refunded.. so I get penalized because the warehouse workers or whoever is packing doesnt add something I paid for.. at first I wanted a replacement now I want a refund for the backpack

      Business Response

      Date: 07/28/2022

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with the lack of delivery of the Nike ******** 9.5 Training Backpack (Medium, 24L). I have issued a refund for your order.  Your original method of payment was refunded a total of $43.84.  Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 07/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/23/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/15 i received early aces to the Air ****** 1s that released today 7/23. That morning i attempted about 6 times to push through my order but continued to receive an error message advising that there was something wrong with my payment method and to try again. I checked my method(s) after every attempt and nothing was wrong with any of them. When the payment did push through it pushed through the incorrect size 3.5Y/5W when i am a 5Y/6.5W which is what i selected. This leas me to have to cancel the shoe and lose out. I then outreached to support and spoke to **** about my dilemma and asked him if i would still be able to join the draw on 7/23 because this had happened before where on the app it says purchased and that does not change and allow me to join again. I told him this and he still assured me that i would be able to try my luck again. Come today 7/23 that was NOT the case and unfortunately i got **** again when i outreached to support. He then changed his answer to they cannot override the system and even though the order was cancelled it is still counted. The system is flawed and made an error when it pushed through the wrong size in the beginning leading me to have to cancel and having a counted pair even though i did not have the pair. I was provided misinformation from **** not once but twice and nikes system failed me. If an order is cancelled that customer should be able to attempt to get the shoe again as they never received the cancelled item as it was cancelled within minutes of the order being placed. My point is I won, but the incorrect size was pushed through not by me but by the system and the rep provided me with misinformation and false hope. Hope that i would be able to join the draw again today and that was not the case. I would like accountability to be taken and for either the shoe to be sent or be provided a giftcard covering a shoe for the misinformation given and inconvenience of the system.

      Business Response

      Date: 07/24/2022

      Hi *******,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with purchasing a pair of ****************** High OG Women's Shoes. It appears you were previously provided some incorrect information regarding SNKRS purchases. When placing an order on SNKRS, the account used is only able to purchase one pair of shoes for a given style. Because you were able to successfully place an order for the ****************** High OG Women's Shoes through early access, you were not eligible to place another order during the primary launch of the shoe. We attempted to locate a new pair in your correct size, but we were unable to find a pair. Because of that, please accept this $100 digital Nike Gift Card that will be sent to you in a separate email. Please allow up to 24 hours to receive the email and be sure to check your spam folder.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 07/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Nike Sneakers on NOCTA.com for $196.50 on July 8th. On July 10th I received the tracking number from NOCTA and it was being shipped by ***** The tracking said it is still awaiting the sneakers to get to the **** facility in Buffalo. I have tried to get in contact with someone 4 different times through email and no one has answered me. I want this resolved by getting the sneakers I paid for.

      Business Response

      Date: 07/24/2022

      Hi *******,
      Thank you for contacting Nike through the Better Business Bureau.
      Because your order is placed through NOCTA and not Nike directly, we will be unable to assist with your order. We suggest you work with NOCTA regarding the delivery of your order.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order through the Nike app, its been 2 weeks I havent received my package. Contacted Nike they said they cant do anything about it. Like what am I supposed to do now??? My order number is C00937625410. I will not ever make another purchase from Nike ever again

      Business Response

      Date: 07/24/2022

      Hi ******,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      Per our previous email to you on your alternate profiles, we are unable to provide any additional courtesy refunds/replacements for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. If you are still unable to locate your order please contact the carrier directly. If you believe your order may have been stolen, we recommend you consider reaching out to local law enforcement. 
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

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