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Business Profile

Retail Sportswear

Nike Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,491 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday August 29th I initiated an exchange for a pair of basketball shoes that I purchased online (C00938774012, R100012735548). The shoes had a tear and I wanted to exchange them for the same item. I spoke with a ******* online, who processed the exchange and sent me the return label. On Sunday, I found out that the exchange had accidentally been processed as a return. There were no items of similar style and size available. I was told I could get another shoe for the same price in exchange. I explained that the shoes were purchased and on sale by approximately 50%. There would not be a similar priced item that is reasonable to exchange, even if I was interested in a different product. I asked if there was a way to return me my shoes that they had processed incorrectly. They explained they could not do that even in their error. I was told the only other option is to keep checking back online to see if they will restock the shoe, which they said was 50 50. I told the customer service rep that I was disappointed in my options, not satisfied and that it sounded like there were no other options. He said he would try and ensure my experience was escalated and I may be contacted by leadership for process improvement. I have tried to contact Nike since and have had no other communication from them.

      Business Response

      Date: 08/11/2022

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to her about the frustration and confusion caused with your return. Taking a look on our end, unfortunately we will be unable to process an exchange for you because there is no available inventory for the Zoom Freak 3 Basketball Shoes in a Men's size 11. Also, we will be unable to send the shoes you return back to us because the refund has already been processed. Please note that we have taken your experience and passed it on to our team so that we can improve our ability to serve consumer like you in the future.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 08/12/2022

       
      Complaint: 17674761

      I am rejecting this response because: I did not want a refund - I submitted an exchange and Nike made an error that they have not appropriately fixed  

      Thank you, ******. I believe the customer service rep noted in my order that I could get an equivalent pair of shoes in exchange due to the error. Are you able to put that in writing? If there are not size 11 restocks of the Freak 3, can I get an exchange for the Freak 4s at no additional cost? I was told that I am supposed to check Nike.com every Thursday as the Freak 3s are being restocked regularly. While I didnt think that was a good customer experience, I realize other options were not going to be provided. I will continue to see if there are size ************** the Freak 3. I expressed concern that the Freak 3s probably werent going to be produced much longer since the Freak 4s were just announced.


      Sincerely,

      ***********************************

      Business Response

      Date: 08/23/2022

      Hi *****,
      Thank you for responding to our email.
      Unfortunately, because the Nike Zoom Freak 4 has not released yet, we will be unable to assist in obtaining a pair at this time. However, as a one-time courtesy, I would be happy to price match a new order for you to the $58.47 plus tax you paid for the Zoom Freak 3. Please note that I will send you a separate email directly through our Nike system which you will need to respond to if you would like me to price match your new order.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased items using a gift card on Nike.com. One item was kept the others were returned. They have posted a credit to my account. But there is no way to apply it on the website. The credit amount of $33.73 needs to be made available so I can use its. I spent several hours trying to resolve by phone. Here is a useless email from them that I received yesterday and my response. NIKE Hi *****,Per your order history, O1204956375 is the exchange order attached to your original order O1203052275.The exchange order was delivered on 4/20/2017 and has not been returned, therefore no refund has been processed on the order.If you have any additional information regarding the whereabouts of your return, R13925122, please include it in your response.Thank you.Sincerely,Zinnia Elite Services Team Nike.com Get Help Privacy Policy 2022 Nike, **** All Rights Reserved NIKE, **** ********************************************************************************************. ref:_00D6AMVw._5003uvHY4d:ref csid:_5003u00000vHY4dAAG_:csid --------------- Original Message ---------------From: ******************** Sent: 2022-08-04 00:25:41 To: **************************************************** Subject: Re: Important Information Regarding Your Nike Order Please review my order history. Your reply makes absolutely no sense at all. I did not exchange any skirt. I only returned one that you received. You never issued the credit back to my gift card that I used. I was told that Nike would issue it back to gift card in the amount of $33.73.

      Business Response

      Date: 08/11/2022

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau regarding your orders.
      We're sorry to hear about the frustration and confusion caused by your refund. Taking a look on our end, I can see that no refund has been processed due to the orders in question were placed in 2017. Because of the age of the orders, we are unable to verify if the NikeCourt Flex Victory Women's Tennis Skirt was returned to us. However, as a one time courtesy, I have provided a refund for the $33.73 in the form of a digital Nike Gift Card sent to you in a separate email. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 08/31/2022

      businesses are responsive to complaints when the bbb is involved. Thanks

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Manufacture Defect on a pair of Nike Air VaporMax 2020 FlyKnit Men's Shoe (Style CW1765-001) - which were purchased on 2/21/2022. Under Nike's 2 year warranty, this is manufacture defect - which was submitted for inspection on 7/25/2022. The shoes were denied and returned back to me on 8/3/2022. All that was returned to me was the pair shoes and a generic postcard stating "We appreciate the time you took to submit this product for return. Unfortunately, after careful inspection, we found that this item does not meet our return policy requirements. We are, therefore, returning the to you. If you have any questions, please check you email for more detail or reach out to us at **************. After receiving the shoes back, with a generic postcard, I reached out to Nike at ************. I have spent 4 hours calling and being disconnected from various representatives. Here are their names: ******** ******* ******* ****** ******** and *******. I have now escalated this to Nike's ************* Team member which only communicates via email. Nike stated that they cannot verify that its their shoe - when I have the physical receipt demonstrating that I purchased said shoe. They need to stand behind their warranty - and their warranty does not states that tags need to be on the shoes. The Nike Policy states that shoes within a two (2) year period can be returned to due defect. These shoes were purchased at a physical Nike store at *********, ***************************************************************. I used my "Nike SNKRS" app to purchase the shoes Order #C00476435106 2/28/2021 $240.90 (Style #CW1765-001). These are very specific shoes that Nike manufactured for a limited time - as they do not make this model anymore. They made from 100% recycled material hence the reason why they fell apart - meaning that the body of the shoe separated from the sole. The integrity of the material since it is made from recycled material is compromised.

      Business Response

      Date: 08/10/2022

      Hi ****,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with the return or your pair of Nike Air Vapormax 2020 FlyKnit Men's Shoe. Taking a look at our records, I can see that your previous return attempt was denied due to the product tags being removed from the shoes. Because of that, our inspectors were unable to completely verify that the shoes they were sent were the intended pair. Please note that we are unable to restart your previous return, however I have provided a pre-paid shipping label to have your shoes sent directly to me at Nike WHQ so that I can personally inspect them. After I have taken a look at them, I will reach out to you directly with information regarding a possible refund.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been going back and forth with Nike for almost 2 months now regarding a return of items I bought from their site back in May. My order number is G10065625904 and my email is ************** and the tracking number for the order is ****************, which is within Canada Posts system for your reference. I have sent them the tracking that it has delivered back to them, and as well as confirmation of the delivery WITH a signature available. They are still telling me they havent received the return and that I need to provide a proof of postage when theyve already confirmed the return with me. Constant run around with my money for almost 2 months now. This is unacceptable for a big company like Nike to be doing this.

      Business Response

      Date: 08/11/2022

      Hi Zain,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with your refund. We are going to do some deeper digging in to your order to determine why the refund was not processed. Please stay patient and keep your eye on your email for updates. Once we have taken a closer look, we will reach out to you directly by email and share those updates with you.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:08/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders that were never delivered C00954926659, C00954938332 I contacted Nike and they refused to assist me with rectifying the situation. I am a customer that shops frequently with ********************** . I rarely encounter any issues but when I do customer service has been lacking.

      Business Response

      Date: 08/10/2022

      Hi *********,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with the delivery of your orders. Taking a look at our records, I can see that for order C00954926659, the tracking number associated with your shipment (1ZV1151Y0382519409) shows that is was delivered to you on 8/3/22 at 3:50pm local time to your front door. Also, order C00954938332 and the tracking number associated with it (**********************) was marked as delivered to your front door on 7/30/22 as 12:34 local time. Because of both orders being delivered, we will be unable to further assist at this time. Also, per our email to you on 3/9/2022, we are unable to provide any additional courtesy refunds/reships for Nike.com orders on this account. We can no longer initiate any *********************************** investigations or provide any further courtesies for packages sent to you. For further assistance, you will need to contact *** about your shipments status. If you believe your package was stolen, please work with the package carrier and local law enforcement to start an investigation.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 08/10/2022

       
      Complaint: 17667753

      I am rejecting this response 

      Sincerely,

      ********************

    • Initial Complaint

      Date:08/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 14th, 2022, I placed an order at nike.com under the order number #C00921171594. My order was split into two separate *** packages. One package contained socks under the tracking number 1ZV1151Y0370970452. The other was 4 apple watches under the tracking number 1ZV1151Y4270398212. The package of socks was delivered to ************************************************************* which is my shipping and billing address. The package containing the watches was delivered to *********, **********. I raised my concern to nike and corresponded with them various times to which they noticed my order was delivered back to their warehouse. They said they would investigate and reach back to me. I received an email shortly after claiming due to the package being delivered they cannot refund me. My package was delivered to an entirely different state than my shipping address and they have refused to help

      Business Response

      Date: 08/11/2022

      Hi Damon,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused by the delivery of your order. Taking a look at our records, we can see that your package was successfully delivered and a signature was obtained at delivery on 6/18/22. We can also see that the tracking number was used again to mail a package to an address in **********. Because we have verified that the package containing the Apple Watches was delivered and signed for on 6/18/22, we will be unable to provide a refund at this time.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unsubscribed to 60+ Nike emails in the last 2 months but continue to get daily marketing SPAM emails. On top of unsubscribing, I have emailed asking to be removed from all distribution lists. When I log into my profile, it says I have been removed from all send lists, yet I continue to receive the unwanted emails. Nevermind the fact that 60+ emails in 2 months is incomprehensible, not being removed from lists when I have asked every way possible is harassment. I would like NIKE to remove me from all send lists and delete all information they have collected on me.

      Business Response

      Date: 08/10/2022

      Hi ******,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with receiving emails. Taking a look at our records I can see that there are two accounts linked to your email that would have been receiving emails from. One was a standard Nike Member account, and the other was a Swoosh account. It appears that the Nike Member account previously had opted out of receiving emails, but not the Swoosh account. Please note that I was able to go in and opt you out of the emails for your Swoosh account so you should no longer receive marketing emails.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:08/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order shoes on the Nike App on June 16th 2022 order#C0092251919. The shoes were delivered on June 2022. When i opened the shoes on the tongue of one of the shoes the Jordan ********* was completely missing so this was obviously a huge defect that was let thru. I called nike and they told me my only option was to return the shoes and they couldnt do anything for me. They told me that the shoes were no longer available and they couldnt provide me with an exchange. I had spend time out of my workday to make sure i was able to get the shoes only for them to be defective. I called again and this time they did offer me a discount for the shoes since there was a defect. Fastfoward to 7/31/2022 Nike sends me a notification that the shoe will now be available again. I call to see if i can do an exchange since that is what i wanted in the first place. They tell me no your exchange period is over so you cant exchange the shoes. This is really unacceptable now that they have the shoes they are not willing to make things right even though they have the power to. They want me to take time out my workday again to try to make another purchase with them to get new shoes.

      Business Response

      Date: 08/10/2022

      Hi ****,
      Thank you for contacting Nike through the Better Business ***** regarding your order.
      We're sorry to hear about the frustration and confusion caused with your pair of **************** Men's Shoes. We searched high and low for a replacement pair of the Air Jordan1 Low for you, but unfortunately we were unable to locate one for you. Because of that, I have provided a pre-paid shipping label for you to send the shoes back to us if you would like for a full refund back to your original method of payment. Also, I can see in our records that we previously provided a 15% discount on your order for the inconvenience. Because of that, we will be unable to further assist with your order at this time.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/30/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes and a jacket from the snkrs app and its been 16 days since. The jacket says its been delivered and it hasnt arrived; the order was escalated to their elite team but they havent even responded yet. The shoes tracking isnt even working and I had to get them refunded because they said they were out of stock. Ive spent over $1000 and havent seen a single package. I can understand the week of expected wait (even though competitors over much better shipping), but its been over half a month since I ordered them. Simply unacceptable.

      Business Response

      Date: 08/10/2022

      Hi Ty,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with the delivery of your two orders. Taking a look on our end, I can see that you were refunded the full $119.08 for order C00942905775 that contained the pair of ***************** SP Men's Shoes. I can also see that for order C00942888525, the tracking number linked to it (1Z3073700326643260) shows that it was delivered to your front door on 7/22/22 at 5:22pm local time. Because your order was delivered, we will be unable to further assist at this time. We recommend you contact the carrier directly or local law enforcement if you believe your order may have been stolen or tampered with.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered five pairs of white Nike Pro compression shorts and five black. The company sent me one of each.When I contacted them, I asked them directly to send me the 4 white and 4 black to complete the order. The representative said that they couldn't provide a refund. I didn't ask for a refund; I asked for them to provide the additional items. I was also told to contact ***** even though I made it clear that the package was delivered and untampered with. It was simply missing items.It's disappointing that the company has such poor quality customer service. It was obvious that my message wasn't read.Order #: C00953086262

      Business Response

      Date: 08/02/2022

      Hi Davin,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with your pair of Nike Pro Dri-FIT Men's Shorts. We have placed a replacement order for the missing pairs, O2128015861.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      *********
      Nike

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