Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Inc

  5555 St Louis Mills Blvd # 318 Hazelwood, MO 63042-4431

• 

  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

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  Nike Factory Store

  11211 120Th Ave. Kenosha, WI 53142

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  Nike Inc

  1475 N Burkhart Rd Howell, MI 48843

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with Nike on March 25 2025. I ordered three shoes and 2 were delivered by *** no issues 1 was "delivered" by ***** in my work place but I never received it. Called and asked how I can go about processing a claim was told it would be escalated and that I would get an email.( After speaking with Bel another supervisor I was told this was never done, so I was lied to since I 1st called to report i didnt get the shoe's) days later nothing, called spoke with a supervisor ****** super rude talking over me not letting me explain NEVER spoken to a supervisor so rude in my life! Called ***** and was told Nike has to process a claim but when I called back to talk to a supervisor I was told no. I have to get that resolved with ***** they are not responsible for me not getting the item. All they could say is that's our policy. There is nothing we con do for you. This is a joke of a policy I paid over $160 for a pair of shoes I NEVER received and all Nike can do is say sorry we can't help you. Nike is not responsible for loss or stolen item's. I've purchased multiple time's online and to be treated like I'm the issue because my item was never delivered is a joke of a company. It's like I'm not being respected as a customer. Im being treated like a thief. NEVER ordering from this company AGAIN.

  Business Response

  Date: 06/12/2025

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your pair of Air ****** 4 Retro "White Cement" Big Kids' Shoes was shipped to you with tracking number ************, which was marked as successfully delivered on 5/29/25. However, as a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $XXX.**. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of AOne Indigo Girl *** ****** Basketball Shoes (W12 / M10.5) from Nike for $110.00. Although the package was marked as delivered, I never received the item.I contacted Nike **************** and was told they would not issue a refund or send a replacement, stating that I had already received a courtesy refund in the past. However, this purchase was not delivered, and I should not be denied a refund based on a policy unrelated to the current issue.Nike has refused to escalate the matter or connect me with a supervisor. I believe this is a breach of my consumer rights. I have a case number with Nike: C01500996432.I am requesting a full refund of $110.00 for the undelivered product.

  Business Response

  Date: 06/11/2025

  Hi Nykedra,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the delivery of your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1ZB36G440303045511, which was marked as successfully delivered on 5/19/25. I can also see that you were fully refunded the $119.08 on 6/9/25. Please note that as we can see your order was delivered and you have been previously refunded in full we will be unable to further assist with your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible customer service from ********************** Purchased my child a pair of Nike tennis shoes, from Dicks Sporting Goods, for his birthday, he wore them for 2 weeks & the soles were ripped and torn, returned the item to Dicks & received the same shoe. 4 weeks later, same issue, Dicks states this is a common issue with Nike and that we would need to contact them. A file was claimed with *************************** was denied stating normal wear & tear How is this even possible. Spoke with an associate that stated even though the claim was denied, he would offer a discount for 1/2 the purchase price ($75) to be applied towards a new pair of shoes. To have our child pick out a pair, call back, discount would be applied & we could cover the remaining balance. Today, we got together and called to order the shoes. We were told a manager would need to approve the transaction, the manager said no. We asked to a supervisor whom was extremely short with us & were also told no. I explained the conversation above & was told it could not be honored because it was not approved. I am a ********* have worn the same pair of tennis shoes for the past three years, after normal wear and tear, the soles are not falling apart to a point where I cannot even wear them. I am not sure how Nike came to the decision that this was normal wear and tear for my childs shoes. They were very expensive, we are now out the money and have a defective pair of shoes that cannot be worn. We also were responsible for paying $20 to return the defective shoe to be analyzed. We were also told that Nike has a 2 year return for the manufacture ********** can return the shoes for the same shoe or a purchase of the same value. Manufacture date of the shoes is: 1/8/24

  Business Response

  Date: 06/11/2025

  Hi *********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Invincible 3. After reviewing your shoes as part of the Claim, we've determined the issue is a result of rubbing and/or friction consistent with normal wear and tear. This is not a material or manufacturing flaw per our return guidelines, and we're unable to issue a product voucher. Please note that we will be unable to re-start the Claim or have the shoes send in for a secondary inspection.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue:I ordered a custom Nike shoe in the color Magic Ember. On Nikes website, it appeared bright orange. When the shoes arrived, they were clearly pink in person. This wasnt a subtle shiftit was a completely different tone from what was shown online.I contacted Nike support to resolve the issue and spent over an hour total across four dropped chat sessions and two phone calls. I remained patient and respectful the entire time. Eventually, I was told that what I received is the correct version of Magic Ember and that Nike cannot produce the color any differently. I was offered a return for a full refund or a 15% promo code if I kept the shoes.While I appreciate the refund option, this misses the point. I didnt receive what I reasonably believed I was ordering. This is not about a product defectits about misrepresentation. When customers buy custom shoes, we rely entirely on Nikes website images to make our decision. If the actual product looks significantly different in real life, thats a breakdown in customer trust.I spent time, energy, and excitement on this purchase, only to be left with a product that doesnt match the expectation set by Nikes own siteand no meaningful gesture of accountability for the experience.Desired Settlement:Since Nike cannot produce the color I expected, I am requesting one of the following:(1) To keep the shoes and receive a full or partial refund,or (2) To receive a replacement pair in a different color of my choosing,or (3) To be offered a goodwill gesture that better reflects the time spent and the misrepresentation involvedsomething more than a 15% promo ******* open to a fair resolution and simply want this taken seriously. Thank you for your time.

  Business Response

  Date: 06/10/2025

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike By You order. After further research, we have determined that the shoes you received were designed correctly per the selections made on Nike By *******, and that the correct material color was used. Therefore, if we were to remake the shoes, they would arrive with the same appearance. As the shoes did not arrive as you expected, you are more than welcome to return them back to Nike for a full refund. If you would like assistance in creating a return, please don't hesitate to call ************************** **************** at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23418653
  
  I am rejecting this response because:

  While I appreciate Nike offering a refund, I am rejecting this resolution because it does not address the core issue: the product I received does not match the color shown on Nikes website. The Magic Ember shade appeared orange online, but the shoes I received are clearly pink a significant mismatch that is misleading to customers.
  I provided photo evidence showing the difference between the online preview and the actual product. This is not a matter of expectation it is a clear visual misrepresentation that would impact any buyers decision.
  I also spent considerable time across multiple channels (chat, phone, social media, and BBB) trying to resolve this time I shouldnt have had to spend if the product was accurately represented.
  I ask that Nike offer a goodwill gesture (e.g. gift card or store credit) to acknowledge the time lost and the impact of this misrepresentation.
  I will still return the product for a full refund, but I hope Nike takes this opportunity to improve both its product previews and its accountability to customers.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ************ **** ****-********* replica jersey from Nike's retail app on Monday, June 2, 2025 around 3:30pm CT. The jersey costs $135 before tax and I opted for expedited shipping of $25 more to have it arrive by Wednesday, June 4. It has now been more than 42 hours since I purchased and there are no updates on my order, other than it is delayed. I have reached out to their customer service multiple times to see what can be done. They "apologize for the inconvenience" and state that they are working on it. They cannot tell me anything with regards to where the item is located or when it will ship out or when it will arrive. They have waived the $25 expedited shipping fee, but this is not enough. I have a trip coming up this Friday, June 6 where I will depart at 12 noon CT. I purchased the item expecting to have it ***** hours in advance of my departure, and it appears that will not be the case. Other than waiting and being at the mercy of their incompetent shipping processes, they have suggested I purchase ANOTHER jersey and select the expedited shipping to ensure I receive it on time. This "resolution" clearly suggests that they have no idea where my item is within their supply chain and shipping warehouse and cannot guarantee delivery of it either. Since they cannot share ANYTHING regarding the whereabouts of my item, I have requested MULTIPLE times that they mark the initial item as "lost/damaged" and ship out another item. They could EASILY write-off the first jersey and replace it to ensure I receive one in time. I am not going to float MORE of my hard-earned money when NIKE is the one who is mishandling my purchase. That makes absolutely NO sense whatsoever. Each customer service agent recycles the same nonsense and does nothing to try and actually resolve the situation. I don't understand how you can offer express 2-day shipping and not have the item go out or know anything about its location or ETA. It is totally unacceptable.

  Business Response

  Date: 06/10/2025

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order has unfortunately not yet shipped after a delay notification was sent to your email on 6/4/25. Please note that expedited shipping is applied to an order once it has shipped and the carrier has the package, not from the moment the order was placed. As your order has not shipped and you have previously been refunded for the additional shipping charges, we will be unable to further assist at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23418599
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from Nike, returned them and received an e-mailed gift card for the refund. I used this gift card for another pair that I had to return as the **** did not match them at all, received another gift card via e-mail. When I went to use this gift card on Monday 5/26 it was not working, so I started chatting with a Nike associate on line. The chat was taking forever and it was late so I just advised the to email me the info and I would place my other in the AM. When I looked in the chat notes the next morning I was told I used the gift card on 2 pair of shoes on 5/20. This is absolutely false so I called customer service and spoke to an associate who was very helpful. She looked into this and asked me if my e-mail address was the one she called off and I was like no, I have no idea what e-mail address that is. She said that looks to be what the problem is, this is where the gift card was sent. And clearly I did not order these shoes as my account would have shown them, the last thing shown is my return. She placed me on hold and sent me a 20% off coupon while I was on hold and then I got disconnected so I called back, got another associate who tried to help me and could not so I was transferred to a manager who was extremely rude and did not even care to help or look into anything and told me to file a police report, seriously for something that a NIKE associate did. You can see from my account that I did not order these shoes and where they were shipped not to me, and the gift card was sent to a different e-mail address as well. So then I sent in a complaint to the SpeakUp Nike offers and this is a joke, they literally did not even look into this as on the same day they responded with a cut and paste response. I dont know how many customers this may have happened to but its completely not fair and I am not going to sit back and let the fact that an associate s**** up cost me money and Nike not stand by it.

  Business Response

  Date: 06/08/2025

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your refund. Taking a look at our records, I can see that you were sent a new digital Nike Gift Card for the $55.63 on 6/6/25 sent to your email. Please note that as we can see you have already been previously refunded, we will be unable to further assist.
  Than you again for contacting Nike and have a great day,
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23408590
  
  I am rejecting this response because if I did not call AGAIN and get a ***resentative on the line that actually looked into this all the way for me it would have NOT been resolved!  I actually called the Beaverton store trying to see if I can get them to put me on contact with someone in corporate and they did not even know how to do this but advised me to call customer support again so I did.  If it were not for ME being persistent and wasting MY time on this it would have never been taken care of.  Nike needs to do better, this should have never happened. It was so simple, if someone would have just taken the time to look into it and see that this was not my fault but the Nike *** that sent it to the wrong e-mail, but even the manager I spoke to was giving me the brush off and telling me I needed to send in a police ***ort, absolutely ridiculous! How about you just give me the courtesy to look into this and do your job! So no I don't accept your response saying I received my gift card Friday, because that was something that I needed to get done which by the way took over an hour on the phone with your *** but at least it got done. And not only this the *** tells me I should hear back within 2 business days, within 10 minutes I get an e-mail telling me that Nike is not responsible for lost or stolen gift cards and I should file a police ***ort.   So I of course responded to this e-mail, and then about an hour later I get another e-mail advising me I would be getting reissued the gift card. So again, that first e-mail was unnecessary and should have never been sent, annoyed me after all that time I spent with the *** to get that! I guess Nike does not care about wasting consumers time which was a lot of mine dealing with this, this is what aggravates me, the time spent and the lack of courtesy I received from the staff on this matter. You need to put some training in place and do more for people that have to waste there personal time on things that clearly are not there fault!
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/24/25 I placed an order with Nike. I called and spoke with 2 different people. I even found the picture that the delivery man left the package by the garbage on the side of my house. I looked everywhere for the package, and the package is gone. I asked my neighbors. I explained the situation to Nike and they refuse to give me a refund or replace the item. Its not my fault he left the package by the garage and someone thought it was garbage. I refuse to pay for something I didnt receive.

  Business Response

  Date: 06/08/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1ZJ734A40356400089, which was successfully delivered on 5/30/25 with a photo being provided by the carrier confirming proof of delivery. As we can see your order was delivered as intended, we will be unable to further assist at this time.
  thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 06/16/2025

  Hello Nike did not resolve my issue and I lost my money and sneakers Case #********. They said there was nothing they can do. They put my sneakers by tge garbage as you can CLEARLY see in the picture and the garbage people threw them away. How is this my fault as the paying customer. 

  Thank you, ***** Ovalles 

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online the sneakers app on May 24, 2025 and delivered May 28, 2025. I specifically put a P.O. Box to **** because its a secure location. My arrived to pick my package up from my box Saturday to find nothing there. Ive contacted *** and Nike whom have refused to help locating my package or doing anything else. *** had several packages delivered this way and never had an issue. Now suddenly my package is missing.

  Business Response

  Date: 06/05/2025

  Hi *********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was successfully delivered as intended on 5/28/25. Also, I can see that you were refunded the full $171.20 for the pair of Air ****** 4 Retro "White Cement" Big Kids' Shoes to your original method of payment. Please note that as we can see you have been refunded in full for your order, we will be unable to assist at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:05/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I appreciate you take the chance to attempt to get a response from this company. On March 1st, I ordered me and my wife two pairs of shoes. Had a bit of a shipping mix up but it happens. When we got the order finally. 1) Her shoes were the incorrect size. 2) my shoes were a entirely different item then what I ordered all together. In a result of this two big orders both non functional to us. For almost exactly 3 months now, social media Instagram (I was told to message) has blocked me and never once replied. Emailed the niketeam email 17 times not a single response. Chat on their platform with 8 different agents who leave the chat Call support like to be told "this is a corporate matter" Transfered to corporate to be told "*** why they transferred you here then hung up" I have screenshots of everything I'm documenting in this message for verification. I would like to have this resolved here before having to extend to a higher level of accountability. If you don't wanna send the correct shoes, cool. Refund me. But the entire 3 months of this almost non existent support can't be engaged with anymore. All I ask is for my correct shoes or my refund. Thank you again for your time!

  Business Response

  Date: 06/08/2025

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Order. I have gone in to your order and created a return for your two pairs of Nike Air Max ***** Shoes. Once we receive the return and our inspectors verify the contents of your package a refund will be processed back to your original method of payment. Also, please note that due to past instances of inappropriate language u sed towards Nike Athletes and previous indication of legal action, we will be unable to further assist with this order at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23400926
  
  I am rejecting this response because:
  Nike has contacted me 3 months later finally, stating due to complaint and legal submission they refuse to help any further. This company took 3 months to do this and it took a BBB submission to even get a response. Will handle accordingly. Thank you BBB!
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certainly! Here's a polished version of your account that improves clarity and flow while maintaining your frustration and concern:---On May 14, I reached out to Nike regarding a pair of shoes I purchased in February that were falling apart. They acknowledged the issue under their warranty and provided a return label. I promptly packed and shipped the shoes to them, and they confirmed that the damage qualified for a refund.Since the shoes were deemed defective within their warranty period, Nike assured me they would issue a refund instead of offering a replacement. On May 20, they confirmed receipt of my shoes and stated that I would receive my refund within three days. However, May 23 came and wentno refund. The same was true for May 24, 25, 26, 27, and 28. Still, no refund from Nike.Concerned about the delay, I followed up via chat on May 28 th. After spending 30 minutes on chat being transferred between representatives, I was finally told that they could not process my refund. Frustrated, I then called Nike directly, spending another 20 minutes on the phone, only to be told the same thingmy refund could not be issued at this time. They claimed that someone would reach out to me within five days.I find this completely unacceptable. Not only is Nike withholding my money, but they also failed to proactively inform me of the issueI had to reach out myself to get any answers. I believe this is unethical business practices. They also refused an immediate store credit .

  Business Response

  Date: 06/05/2025

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your store transaction originally took place on 2/23/24. Because the order is over 6 months old, we will be unable to process the refund back to the original methods of payment and, as dictated by Federal Banking Laws, will process your refund of $99.99 to you in the form of a new Digital Nike Gift Card sent to your email. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike