Complaints

This profile includes complaints for Gruns Nutrition, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gruns Nutrition, Inc.

  9450 SW Gemini Dr Beaverton, OR 97008-7105

• 

  Gruns Nutrition, Inc.

  651 N Broad St Ste 201 Middletown, DE 19709-6402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vitamin that were on subscription. Requested cancellation and they waited to respond after shipment and will not facilitate return. **************** is only via email and slow or no response. Will not provide return or refund.

  Business Response

  Date: 03/18/2025

  Hi ****, 

  Thanks for reaching out to us - I can confirm that we've processed a refund for your order and attached correspondence from our team, we can also confirm any subscriptions are canceled. Please let us know if we can assist you any further - we are here to help!

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got notification from Gruns that I was charged for a new shipment of gummy vitamins and wrote back immediately to cancel for a refund, the shipment was not yet fulfilled but they wouldn't cancel saying it was already in process and no refund will be given. I was supposed to get an email 3 days prior to make changes to the subscription but did not receive it. I don't want these and want a refund. I never heard of a company that would not do a refund. I have not even received the product and it hasn't even shipped, yet they refuse to refund me. It's bad business practice and I don't have an extra $80 to throw out the window.

  Customer Answer

  Date: 03/31/2025

  Hello,
  
  Thank you for your help in this matter.  This has been resolved with your assistance.
  
  Thank you,
  
  Sincerely,
  ***** **********

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 25 I was charged $198.51 on my credit card that I did not authorize. I did authorize a payment on Feb 3 for $57.00. It was my first time to order the green gummies so I did a one time order to try them!! I have emailed the company 4 times to get a response they are turning me over to Care Bear team. The Care Bear team reaches out to tell you they are extremely busy and will be in touch as soon as possible! Now I get an email that states my order, that I did not place, is in transit. The first email I sent the Care Bear team, I stated I wanted to cancel any future orders I did not place and requested a full refund!!

  Business Response

  Date: 03/31/2025

  Hi ******,
  

  Thanks for the opportunity to explain further. I see that our team made an exception for your order outside of our first order only return policy, and sent you a return label on 3/6/2025 to process your refund. I can also confirm that your subscription has been canceled, so no future orders will be shipped.

  Were really sorry to hear that your experience didnt meet your expectations, and we truly appreciate your feedback. If theres anything else you need, please dont hesitate to reach outwere here to help!

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that my credit card had been charged (email from Discover), and I contacted Gruns support to ask them not to ship the product. They replied telling me I was out of luck, that they were shipping it anyway. I have attached that email. They claimed there was an email titled "to your continued good health" sent prior to the shipment, but I checked my emails and there was only one sent in December, which was just an ad for their product. There was no advanced notification that they were going to ship anything or charge my credit card. I thought I had already cancelled their shipments, but I guess that didn't take either.I do not want the product. I want my money back from these people. It is still in transit. They could stop that, but they refuse.

  Business Response

  Date: 03/14/2025

  After reviewing the situation, we can confirm that the customers cancellation request was received. However, as per our policy, cancellations must be made prior to shipment. We did send a notification titled "To Your Continued Good Health" before the product was shipped, and the customer has acknowledged receiving this email.

  In response to the customers concern, we made an exception to our policy and have already issued a full refund, minus the shipping fees. The return has also been completed, and the refund was processed promptly after the product was received back. We understand that the customer was dissatisfied with the situation, and we strive to ensure fair and timely resolutions. If there are any further concerns or questions, we remain available to assist.

  
  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23003367
  
  I am rejecting this response because:

  They were notified of the cancellation two days before they created the shipping label. They could easily have cancelled it prior to creating that label, but they chose not to do so. They did not send a complete refund. They seem to be claiming that they can keep $10.30 for shipping, when I contacted them 48 hours before they even started the shipping process by creating the label. They acknowledged receiving my request two days prior to creating the label. They claimed something about their process would not let them, but it is their process, and they could have changed that.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An automated subscription for Gruns dailys green gummies was placed on February 17 for a 3 month supply. I was charged $193.99 on February 17, 2025. The companies website states all orders will be shipped out within 1-3 days, after 3 days I reached out to their customer support email and advised I had not received a status update and wanted to know where my order was. All I received were automated responses via email based on my initial emails. 1.5 week later & several emails to Gruns support team and I receive an email stating they are delayed in inventory, giving me a discount code for my future orders yet no indication that my items have been or will be sent out. I specially asked for a refund in two separate emails to them and they disregard my request since in fact my order still hasnt even shipped out. We are now at almost 2 weeks and I still have not had a confirmation of where my order is, when it will be sent out nor a refund for my $193.99 for a 3 month supply.

  Customer Answer

  Date: 03/19/2025

  Hi, I am writing to inform that the Gruns company has not issued a refund but instead made a charge to my credit card against my authorization for $193.99 on March 14. 
  
  Not only did I not receive my package, nor responses from the company, I canceled my subscription and they charged my card on file for an additional $193.99! 
  
  They claimed they are refunding me via an email they sent on March 14, but instead they are charging me again per my credit card. 

  Theyre a shameful business and are scamming people out of money without the customers consent! 
  I have reached out to them and have not received any reply. 

  Please advise on my complaint and how this business can be reprimanded to stop scamming customers and how I can get my money back for both charges? 

  Hi,  
  
  Id like to provide additional details for this complaint as I am very unsatisfied with this company. They have now attempted to scam me again by making unauthorized & fraud charges to my credit card. 
  
  Please see my screen shots of my email to them this morning. 
  
  Again, they charged me February 17 for my original order of-$193.99 with no items received nor refunded me for this charge. 
  
  They have now recharged my card for another $193.99 and refunded that charge on March 14. 
  
  This is unacceptable and I will also be calling my credit card company to make these complaints as they continue to make unauthorized charges to a card that was saved on a profile for a subscription that has been cancelled since February. 
  
  Please advise a solution on how I can get this matter worked out and my proper refund for my February charge of $193.99. 
  

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of my first transaction for the vitamin gummies from **** was on January 8th, 2025. I understood that I was signing up for a subscription that was every 4 weeks. I received the product on January 16th, 2025. On February 1st which was 24 days after my first order was placed I received an email that stated they were fulfilling my next order and they had charged my credit card $143.66. I sent them a message through their contact us section immediately telling them that it wasn't 28 days from my order date, so please cancel the transaction because I did not want any more gummies. I did not hear back, so I sent them another message about 2 days later. On February 6th, ***************************************************************** and do a live chat. I expressed my concern that no one got back to me and that I was charged early for the subscription order. They apologized for the delay in their response and let me know that the subscription is a 28-day supply and recurs every 4 weeks. They went on to say the subsequent orders process several days early to account for shipping and processing time so ideally I am not left without any daily packs in between each order. We had only had 16 days to even try the product and I knew I did not want to keep the subscription but knew I had four more days to cancel. I asked for them to stop it and refund my money and they said once it's in process they cannot do that. They also stated I received an email three days prior to the February 1st fulfillment, which I can guarantee you I did not because I have every single email from them. When the order was finally delivered I went on to the website to return the gummies, and was only offered the option to exchange it. Mind you, they only have two other products. I think their subscription program is very misleading and their return policy is non-existent. I understood what I was getting into with a subscription, but was misled with the amount of time I had to cancel.

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a monthly subscription on January 9, 2025. I planned to test the product and cancel the subscription before in renewed on February 9 if I didn't like the product. Sure enough, I didn't like the product so I cancelled my subscription on February 3, 2025. However, what I didn't know is that the company had billed me early for the February shipment (on February 1). So I urgently e-mailed them to cancel my order, which had not yet shipped. I emailed them multiple times with no response. Their website offers no other means of communication. They would not cancel my order and they shipped it to me around February 8 - five days after I cancelled - plenty of time to cancel the order. Thankfully, their website advertises that they accept returns, so I planned to make a return once the package arrived, but they will not let me return it. I would like a complete refund. They have handled all of this very poorly. I have attached the thread from my third email to them (they never replied to the other two e-mails).

  Business Response

  Date: 03/14/2025

  Thank you for sharing your concerns with us. We understand your frustration regarding the billing and shipping process after you canceled your subscription. As outlined in our FAQs, subscriptions can be managed at any time by logging into your account, selecting More, and choosing the Cancel option. We regret if this process was not clear or if you encountered any difficulties while attempting to cancel. Additionally, we send an email reminder 3 days prior to shipping, giving customers the opportunity to modify or cancel their subscription without needing to contact our support team.

  Our goal is to make subscription management as easy and transparent as possible. We also acknowledge that your emails requesting a subscription cancellation were not responded to in a timely manner, and we deeply regret this. We understand the frustration this caused, and it does not reflect the level of service we aim to provide.

  
  

  Customer Answer

  Date: 03/20/2025

   
  Just letting you know, I continued to pursue the matter with Gruns, and they did allow me to return the item for a refund of the cost of the item (around $64), but they did not offer me a full refund including shipping as I requested (around $87).
  *****
  

  
  

   

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Gruns on 2/15/25. Their website says ships within 24 hours. Ship same day if you order before 3:00. Which I did not order before 3:00 but my order should have shipped out the next day. I am 6 days in and they refuse to refund my money, email me back, or send me the product.

  Business Response

  Date: 03/18/2025

  Hi *****, 

  Thank you for reaching outI appreciate the opportunity to assist you further. I see that you originally contacted our team on 2/19, and we responded the same day. Since our fulfillment team doesnt operate on weekends, an order placed on 2/15 would have been processed and shipped on 2/17 at the earliest. Unfortunately, there was an unexpected delay with your shipment. While some delays are out of our control, we should have sent a replacement soonerthats on us. According to our records, your order was delivered on 3/4, and we also sent a follow-up email offering 20% off your next three orders to make up for the delay, but we didnt hear back. If youd like to take advantage of this offer, wed love the chance to make things right! Just let us know, and well be happy to assist.
  
  

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 2/6/25 Cost: $49.42 They say the order will ship within 24 hours and there has been no movement on the order. I have REPEATEDLY contacted them through NUMEROUS emails, post on ********, messages in teams and they just say they are keeping an eye on the order. NUMEROUS time I told them ship it or cancel my order & refund it. They are ignoring my request yet they took my money. I would appreciate if you can help me get this issues resolved and get my money back from a company that lies and scams people!

  Business Response

  Date: 02/20/2025

  Thank you for reaching out and sharing your experience. We take customer feedback seriously and appreciate the opportunity to address your concerns. We're sorry to hear that your order was lost in transit, as this was due to circumstances outside of our control.

  Typically, we aim to send a replacement order in such situations; however, I see that one of our team members successfully processed a refund for you on Friday, February 14th. Ive attached the correspondence where you replied for your reference. Please let us know if we can assist you further!

  
  

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  This company is a joke. They never shipped my product and my bank laughed at them and disputed the charge and got my money back. 
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to cancel my subscription only to find they had processed the next shipment a week early. My original purchase was 1/18/25. It did not ship until 1/21/25. I set a reminder in my calendar to start looking at the email with this account on 2/12. I discovered that they shipped on 2/11. My next shipment is not due until 2/20. This is an excessive lead time for the next shipment. It cuts into the time I am given to cancel the subscription in a predatory manner. I want a full refund of the order dated 2/11/25 totaling $231.98. I chatted with ****** at the company and was told "The subsequent orders process several days early to account for shipping and processing time" I argued that this was excessively early, but it fell on deaf ears.

  Business Response

  Date: 03/18/2025

  Hi *********, 

  I looked into your subscription and saw that the billing date was manually updated to process early. Ive attached a screenshot of our documentation regarding this change. If this wasnt intentional, our team is happy to help get your subscription back on track or pause it if needed. We also reached out to let you know that while we processed your cancellation, we could assist with a return for refund once the order arrives, but we didnt hear back. If you still need help, were here for you!