Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Les Schwab Tire Center

  20900 Cooley Rd Bend, OR 97701-3406

• 

  Les Schwab Tire Center

  712 Okoma Dr Omak, WA 98841-9593

• 

  Les Schwab Tire Center

  1408 Main St Lewiston, ID 83501-1907

• 

  Les Schwab Tire Center

  2002 S 1st St Yakima, WA 98903-2230

• 

  Les Schwab Tire Center

  1019 W Court St Pasco, WA 99301-4157

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My tire popped. I returned to the store to have them replace the tire and have them honor the warranty. They stated I needed a new wheel for 371. Stating that the lug nuts holes were damaged. They couldnt mount a new tire on the damaged wheel. I refused to buy a new wheel. On the day i went to pick up my wheel they had mounted the new tire on the old wheel. I was upset because the previous days when i spoke to a representative they stated to me that my wheel was damaged and that I needed to purchase a new wheel before they could mount a tire. They were trying to have me pay for a new wheel when all time it was my old wheel. They mounted a new tire on my old wheel and expected me to pay 371 dollars.

  Business Response

  Date: 06/12/2025

  BBB Case ID ********
  We regret Ms. **** had a negative experience at the ***************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  

  
  Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. **** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. **** and sincerely thank her for her patience.
  

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between the dates March 31 and April 2, 2025 Schwab attempted to repair my *** ****** van's right rear ABS wheel assembly sensor. All attempts were unsuccessful and resulted in me having to take my vehicle to the *** dealership and have the repair done again. The abs cable Schwab installed was installed incorrectly. The new sensor casing they installed was cracked. They would not give me the used parts back as they said they had no idea where they were because "we broke them off with a hammer and they are in pieces in a garbage can somewhere". There are three invoices: *********** $413.38, *********** $278.51 and *********** $359.50 totaling $1,051.39 that should be refunded. If they could not do the work, they should have referred me to a full-service provider. They broke a new part and installed it leaving me susceptible to a brake failure. *** also found that bolts were cross threaded during the Schwab repair. I have pictures to document.

  Business Response

  Date: 06/11/2025

  BBB Case ID ********
  We regret Ms. ****** had a negative experience at *********************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. ****** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. ****** and sincerely thank her for her patience.
  
  

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They were kind, considerate, timely and fair in their response.  I was impressed by how they handled my concerns.  We had an open sharing back and forth of issues and resolved this to my 100% satisfaction.

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lesschwab on ***************************************************************** is selling faulty parts. They fixed my brothers car with faulty parts. It was shaking a few days after being fixed. When he took it back in they told him the parts were faulty. And they fixed it again and gave him a warranty. Why would this lesschwab give him faulty parts in the first place? I trust the ***** ca location of lesschwab. But something about the one in ******** I feel as though they are cheating people and taking money. Please check this place out and make sure they are not cheating people please. Thank you

  Business Response

  Date: 06/13/2025

  BBB Case ID ********
  We regret that Mr. *** had a negative experience with Les Schwab. We take customer reports seriously and work diligently to immediately address customer concerns.
  It appears that Mr. **** report concerns a transaction in which he was not Les Schwabs customer. We invite the customer to contact our *************************** at ************** if he would like to report any concerns. 
  Although Les Schwab respectfully disagrees with the allegations in this report, we would like to assure Mr. *** that Les Schwab remains committed to providing the best service and products possible. 
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment at ********************************* to install new tires. These were my own tires given to me. The tires were brand new (less than 200 miles) and came off a 2025 Sprinter van. The tires were to be placed on my **** Transit 250. Les Schwab put on one tire to ensure it would fit, which it did. Then before putting on the other three tires, the manger said the tires are not rated for weight of the **** Transit and said I would need to buy 10 ply tires rated for the Transit. I purchased these tires and returned the other ones to the person who had given them to me. Several days later, I learned that the tires I had brought in and the tires I purchased at Les Schwab are both 10 ply heavy load E rated. The manager intentionally lied to me in order to sell me the new tires. Calls and email to customer service have not been returned. This is a bait and switch and outright deception in order to get me to buy Les Schwab tires. I have been a customer for 25 years but will never go to the business again.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing complaint for les schwab about the business practice at branch loc: *********************************************************************************************On 5/6/2025 11:49am ~,after I was told over phone that my tire warranty will be covered just fine as long as wear is even and I was baited to drive over there, extended my vacation time one more time. But at the site, tire even wear test passed but at the last minute, the branch manager switches after baiting me to drive over there, needing all service records of tire rotation at les schwabe. This is contrast to what I was told over phone. even front desk assured me just minutes before manager makes a last call to deny my tire coverage.I am sick and tired of unscrupulous business where you dangle carrot in front of customer to lure in to the site and then try to milk them by pushing new tires and denying coverage. Front desk even audicuously literally handed out new price totally void of warranty.Which is something they could have made clear on the phone. -I want LES SCHWABE to totally refund my last tire purchase with 50k miles warranty which at the time of this complaint worn prematurely and evenly way before warranty after travelling only 42k miles at most and issue completely new set of tire of same quality and rating at free-of-charge by honoring the warranty as rightfully so. - proof of discriplinary action for bait/switch practice at this South tahoe locations.

  Business Response

  Date: 05/16/2025

  BBB Case ID ********
  We regret that *** ********* had a negative experience at the ************************************************** (the ********************* Center). We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, *** ********* visited a different Les Schwab location in *******, ********** (the Fremont Tire Center), on September 23, 2023, where she purchased four new tires for her 2021 ****** Rav4 (the vehicle). The mileage on the vehicle at that time was ******. And at the end of her visit, her invoice recommended tire alignment annually, and tire rotation every ***** miles which Les Schwab would provide free of charge. And Les Schwabs Best Tire Value Promise (warranty), a copy of which *** ********* received at the time of purchase, expressly states: The limited warranty for tread life does not cover services, damage or wear due to any of the following: misuse or abuse, misalignment or tires out of balance . . . Covered Tires not regularly rotated will be considered abused for purposes of this Limited Warranty.
  May 6, 2025, *** ********* states she phoned the Fremont Tire Center to ask about the mileage warranty. The store employee told her to stop by her local Les Schwab and they would check the mileage warranty. 
  The customer then visited the ********************* Center and spoke with the front desk clerk who visually inspected the customers tires and noted her front tires had severe edgewear indicating the tires had not been properly rotated. The employee showed the tires to the store Manager who remarked that the tires appeared to have never been rotated since their September 2023 purchase 20 months earlier. Notably, Les Schwab lacks records of any tire rotations on this vehicle at any of its locations since the original purchase in September 2023.
  The ********************* Center employee then explained the observations to *** ********** and indicated that they were denying her warranty claim on that basis. The employee offered *** ********* a quote for four new tires, but she declined and left. 
  Because *** ********* appears to have not maintained her tires properly, and because Les Schwab has no record of tire rotations for those tires, Les Schwab denied *** ********** warranty claim. If *** ********* can provide maintenance records showing consistent tire rotations every ***** mileswhich Les Schwab informed *** ********* it would perform for free when she purchased her tiresLes Schwab would be more than happy to open a warranty claim for her and ensure her tires are replaced.
  Although Les Schwab respectfully disagrees with the allegations in her report and is unwilling to resolve her concerns for what she asks, we would like to assure *** ********* that Les Schwab remains committed to providing the best service and products possible. 
  
  

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23294841
  
  I am rejecting this response because

  1) it is a load of B.S.=> initialy was told it was maintained and wore even so was eligibly now changed story. Because of change story, I am not accepting as resolved Les Schwabe offers free tire. I am asking add'l for 20,000$ for damages. Because they must have been making millions doing this for obviously counltess customers.

  ************************** response did not indicate any willingness to resolve their bad business practice.

  3) the fact les schwabe takes "seriously" appears another load of b.s.
  

  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Les Schwab damaged one of my tires side walls and offered to replace one when theyre already a half-life but replacing one would damage my drivetrain so they should replace my axle but they are refusing to and I believe they should either replace the axle or give me the same tire model with a similar tread depth

  Business Response

  Date: 05/16/2025

  BBB Case ID ********
  We regret that Mr. ******** had a negative experience at **********************************, Les Schwab tire center (the Tire Center). Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  According to Les Schwabs records, Mr. ******** brought his 2000 ***** Accord (the vehicle) to the Tire Center on December 17, 2024, to swap his summer tires for his winter tires. On May 1, 2025, Mr. ******** returned to the Tire Center to switch the tires back. During that visit, Mr. ******** stated that his right rear tire had suffered bead damage, and that it must have come from Les Schwab since they were the only ones to handle his tires since December. The Tire Center inspected the tire, advised him of multiple solutionsincluding replacement with a similar tireand then put the tire back on the Vehicle at Mr. ********* request.
  On May 5, 2025, Mr. ******** contacted the Tire Center to address the tire with bead damage. The Tire Centers Assistant Manager offered to find a used tire with a similar tread pattern and depth for the replacement. Mr. ******** declined the offer and instead requested an exact match (brand, size, and tread depth), which was unavailable. The Assistant Manager next offered to road hazard the tire (even though it was purchased under a different, unknown vendor) and replace both of his rear tires with the Caldera Confidence line of tiresespecially since the tread depth on Mr. ********* current tires were nearing the end of their service life at only 4/32 inches deep. Mr. ******** rebuffed this next offer, and instead asked the Tire Center to replace all four of his tires with brand new tires from the Mazama Reputation product line.
  Les Schwab still does not have the exact same tire brand, size, and tread depth to replace Mr. ********* rear tire. However, Les Schwab has offeredand continues to offerto replace free of charge the two rear tires on Mr. ********* vehicle with: (a) two used tires with comparable tread pattern and depth; or, (b) two new Caldera Confidence product line tires.
  Although Les Schwab respectfully disagrees with the allegations in his report and is unwilling to resolve his concerns for what he asks, we would like to assure Mr. ******** that Les Schwab remains committed to providing the best products and service possible.
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025, I took my 2019 **** Escape SE AWD to the Les Schwab at ****************************** because I was hearing grinding while braking. I specifically told the staff I was preparing to drive across the country and needed to ensure my vehicle was fully safe.They inspected the brakes and told me only the rear brakes needed replacementthat the front brakes were like new and didnt require service. I approved the repair and paid $731.39 for a full rear brake job (including pads, rotors, calipers, and fluid).Immediately after leaving, I still heard the grinding. I returned the same day and was told the noise was likely rust buildup on the front brakes and not a concern. I was told I could come back if it continued, and they would clean them.On May 1, 2025, I returned because the grinding never stopped. This time, they told me my front left brake pad was at 0mm and required immediate replacement. I was quoted $773, but after raising my concerns, I received a $138.55 discount and paid $634.45 for the front brake ****** total, I paid $1,365.84 in less than two weeks for complete brake replacementwhen this could have, and should have, been handled in one visit. I trusted their expertise and communicated my safety concerns clearly. Instead, I was given false reassurance about the condition of my front brakes and sent away with one pad completely worn down, putting me at risk just before a 40-hour cross-country ******** requesting a $300 refund to offset the cost of duplicate labor and the stress, time, and financial burden caused by this clear misdiagnosis. A company known for brake service should not miss a 0mm pad during an inspectionespecially after being directly told a long-distance trip was coming up.

  Business Response

  Date: 05/12/2025

  BBB Case ID ********
  We regret Ms. ***** had a negative experience at the **************************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. ***** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. ***** and sincerely thank her for her patience.
  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Elk Grove ****** for virtually all my car stuff for the last 18 years, except tires and tire rotation. On 4/10/25, ****** did multi-point inspection and said I only needed wiper blades. When I got my new tires at Les Schwab on 4/12/25, they said I needed $2,809.42 of repairs, including new front brakes and new struts. ****** did my front brake replacement for the first time at ******* miles on 12/16/16, so my original factory front brakes lasted 132K miles before replacement. Front brakes were again replaced by ****** at ******* on 2/13/21, which meant it lasted ****** miles and about 5 years. So for Les Schwab to tell me I urgently need new front brakes at ****** miles later on 4/12/25 when ****** said ok is alarming. Also, Les Schwab says I urgently need new struts/shocks when my mileage was at ******* on 4/12/25. My struts/shocks were replaced on 6/3/23. Now less than 2 years later, I need new ones when ****** said I don't need to right now, but it should be relooked on my next oil change. So I have a suspicion Les Schwab is recommending unnecessarily repairs. ****** would have recommended those repairs to me first because they know I use them for service, and they did not make any such recommendation. Please investigate. Thanks!

  Business Response

  Date: 05/08/2025

  BBB Case ID ********
  We regret Ms. ******** had a negative experience at the ************************************************************ Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  ********************** would like to work with Ms. ******** to resolve the concerns raised with your office. If the customer could please contact our store manager, ****, directly at ************, he will attempt to resolve her concerns.
  
  

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23249327
  
  I am rejecting this response because:

  One the day of the incident, I immediately called the store manager to talk to him about the situation. He followed up with his mechanic, who still insists he was right. I then followed up with ******, who said they were right. So it is a he said - she said situation right now. That is why I reported the incident to the *****************************************, whose agent has already contacted me and will determine who is right. So right now, I am waiting for the ****************************** to finish their investigation. I do believe that Les Schwab would be responsible for my shocks/struts, as it hasn't been ****** miles or 2 years, and already I need new shocks/struts. When the Les Schwab corporate office contacted me, they said shocks/struts have warranty and said Les Schwab would be responsible. Again, I am waiting on ****************************** to complete their investigation before getting things done on my car.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Les Schwab Tire Center **************************************************************************************** Date of **************** March 8, 2025 **Date of Complaint Submission: March 25, 2025 On March 8, 2025, I brought my vehicle to Les Schwab for an oil change, tire rotation, and tire siping. When I picked up my car, I immediately noticed steering issues but dismissed it, thinking it might be in my head. However, by Monday (March 10), during my commute, the misalignment was severe and evident enough to confirm my suspicion. I immediately called Les Schwab when I got to work on Monday to let them know the alignment was off since being worked on and they told me to bring it in on Saturday. Unfortunately, I couldnt return the following Saturday (March 15) due to illness, so I brought the car back on March 22, 2025. I did have to drive my car to work for those two weeks. Upon returning, the service advisor (****) insisted the alignment issue was unrelated to their work, claiming alignments should be checked yearly, implying neglect on my part, and contradicts industry standards. Per Bridgestone, ********* and most automakers, alignments are only needed after impacts like potholes or if symptoms arise like the car pulling. I can confirm I did not hit any potholes or curbs. Despite this, the business refused to take responsibility and charged me **$141.06** to correct the alignmenta problem that did not exist prior to their work. I requested that the business cover the cost of the alignment repair since their service caused the issue, but they denied accountability. I am also concerned that my knowledge of my vehicle was dismissed due to an unconscious bias. I expect to be treated with the same respect and credibility as any other customer. Charging anyone to correct an error that their service caused - while implying the issue was my responsibility - is unacceptable. I am seeking a full refund of the $141.06 alignment charge and an acknowledgment of their error.

  Business Response

  Date: 04/02/2025

  BBB Case ID ********
  We regret Ms. ***** had a negative experience at ************************************************ Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  ********************** would like to work with Ms. ***** to resolve the concerns raised with your office. If the customer could please contact our store manager, ******, directly at ************, he will attempt to resolve her concerns.
  
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shop performed work on a tire and improperly installed a lug nut. Right after vehicle was picked up the caliper has suddenly ceased and needs replacement that Les Schwab is refusing to admit any wrongdoing or responsibility over. Issue was noticed immediately after picking up the vehicle after repairs done

  Business Response

  Date: 03/27/2025

  BBB Case ID ********
  We regret that Mr. ****** had a negative experience with the Sherwood, Oregon Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, Mr. ****** brought his 2016 ****** ********* to the tire center on February 20, 2025 to have front end suspension and brake work performed. At this time, one wheel stud on the left front was seized and needed to be replaced. Most ******* have a wheel stud thread pitch of 12x1.25. This is a very fine thread pitch that causes ******* to have a reputation of seizing lug nuts. Due to this nature, our tire center technicians replaced the stud at no charge to the customer. 
  On March 15, 2025, the customer returned and stated that the stud on the right front was longer than the rest, causing the caliper to seize up. Our store manager inspected the vehicle and found that there was one open ended lug nut on the right front rather than a close-ended lug nut. This allows the stud to protrude past the end of the lug nut making it appear longer. That is not the case, it is just a different style of lug nut. After further inspection, it was found that the brake caliper is locking up. This is an internal issue with the caliper. That being said, the braking issue the customer experienced would have no correlation to the replaced stud and lug nut. 
  The store manager did find an extra ****** lug nut that matched the rest to install for the customer so they are all the same. The customer got very irate at the store and belittled employees. The store manager attempted to explain that there is no possible way that there is any correlation between the lug nut and the brake caliper, but the customer was not understanding and calling the employees names. The store manager wanted to offer a gesture to the customer but did not get the chance to because of Mr. ******* irate communication.
  Although Les Schwab respectfully disagrees with the allegations in this report and are unwilling to resolve his concerns for what he asks, we would like to assure Mr. ****** that we are committed to providing the best products and customer service possible.  
  
  

  Customer Answer

  Date: 03/27/2025

  
  Complaint: 23068333
  
  I am rejecting this response because:

  The response provided is completely inaccurate and now this business is using slander and downright lies to further justify their position. First and foremost, my only communication with this store was over the phone, yet the responder states I belittled employees, as in multiple, at the store itself which is a 100% false. Furthermore, the manager didn't inspect my car as mentioned - a regular employee did as the manger even told me himself he was away from the store that day at a charity event - yet another lie. The only employee I spoke with, over the phone, was never belittled. When I was told about needing to pay even more money to this location to fix the issue they caused and questioned why even more repairs were needed (new tires) that was not noted during my initial visit a few weeks prior, the employee simply stated he would have a manager call me to explain things further. Not once did I belittle this employee over the phone. Later, the manager called me back and instead of even listening to me, just went down a list of repairs they recommended. When I explained my issue with the caliper and how I wanted it to be fixed at no cost, the manager simply stated the lug nut would never cause an issue even after I explained that from the moment I picked up my vehicle there was a noticeable burning metal smell and the tire vibrated as I drove, clearly indicating damage done by their shop by improper mounting of the tire. The description of the lug nut is false, the lug nut in question was the exact same lug nut that came with my vehicle when I purchased it - it simply was installed improperly when they put the tire back on, something the shop failed to even notice before releasing the vehicle back to me. And finally, the manager never once gave any indication of wanting to offer a gesture. He simply dug in his heels, denied any responsibility and stated I needed to pay for repairs. Finally, it has since been found that after initially opening up this complaint, further damage was found to have been done by this store during the repairs performed on February 20th. I had to take my vehicle back in two days ago - march 25th - as a large amount of noise was coming from a rear end tire, the same one the shop listed in this complaint replaced shocks/struts on. It was found by that a critical bolt was never put back on during the replacement of my shocks/struts. While that repair was done at no cost since this shop failed to perform the installation correctly, it lends further credence to my initial claim that this shop failed to perform proper care to my vehicle that resulted in a failed caliper and parts not installed properly potentially causing further damage to my vehicle. 

  
  Sincerely,
  
  ***** ******