Business Profile

Tire Dealers

Les Schwab Tire Center

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

173 total complaints in the last 3 years.
48 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to Les Schwab at ******************************* to get a flat tire repaired on 2/11/2025 around 5:40pm. While they were repairing the flat tire they made a big dent on my customer rim. It was closing time and night so I went home (live like two miles away) and check my rim, there was a big dent which was not there before. Next day I went early to Les Schwab to complain and all they did was tell me file a claim form and they will check the cameras and get back to me. To this date I have not heard a single word from anyone at Les Schwab. The large dent need to be repaired there is no way they couldnt have notice that when it happened at their repair shop. I need the rim to be repaired and hopefully an apology because they simple dont care about customer satisfaction.
Business Response
Date: 03/13/2025
BBB Case ID ********
We regret Mr. ******** had a negative experience at ********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
As the customers report states, *********************** ************************ has received Mr. ********* incident report and will be in contact with the customer shortly. Please work directly with them to resolve the issues raised in this report. Thank you.

Customer Answer
Date: 03/13/2025

Complaint: 23054408

I am rejecting this response because: there has been no resolution and the case is still ongoing. I have not been contacted by anyone at Les Schwab in more than a month and Im still waiting. Until that is resolved I cannot or dont wish to close this case. Thank you.

Sincerely,

**** ********
Business Response
Date: 03/20/2025
BBB Case ID ********
We are in receipt of the customers additional communication. Shortly before receiving a copy of the customers rebuttal, *********************** Claims Specialist, ****, contacted Mr. ******** and is working with him to resolve the concerns raised with your office. Les Schwab requests that Mr. ******** continues to communicate with ****.
Initial Complaint
Date:02/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Les Schwab Tire Center. I do not have a contract with Les Schwab Tire Center. They did not provide me with the original contract as I requested.
Business Response
Date: 02/27/2025
BBB Case ID ********
We regret the customer had a negative experience with **********************. ********************** prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
According to Les Schwabs records, Mr. ***** completed a handwritten credit application, with his signature on it, on June 8, 2022 at our Grants Pass, Oregon tire center location. On June 13, 2022, Mr. ***** made a $1,205.80 charge to the retail credit account. Mr. ***** made inconsistent payments until July, 2023. His account was sent to collections in November 2023. ************ contacts *************, a debt collection company; they may be able to resolve his concerns.
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lifetime warranty for new struts. Les Scwhab told me I also needed new front struts. I had forgotten, and it was not updated in their computer so the salescam didn't know I had gotten them 10years ago. When I remembered I went in to talk to them. He said he could not refund for the parts because they no longer had them, so they could inspect to see they really did need to be replaced. They did refund labor. I went home realizing I would not have thought to replace the struts had they not told me in the first place they needed to be replaced, so they must have inspected them initially and when they replaced them with new ones they would have seen them again. The ride did not improve at ALL. Honestly, I am not sure they did put in new ones. I would love an inspection from an independent company. I emailed the company Jan 22. No reply.
Business Response
Date: 02/21/2025
BBB Case ID ********
We regret Ms. *** had a negative experience at *********************************** Les Schwab tire center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. *** is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Ms. *** and sincerely thank her for her patience.
Initial Complaint
Date:02/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went into Les Schwab today to have my snow tires that I purchased from them put on my vehicle. I received the service that I asked for but once I got in my vehicle to leave I had absolutely no brakes, turned around and went back. I told them at the front desk what happened and they got my vehicle right in to look at it. I was told that my rear brake line broke and it would cost ****** to repair and I asked the gentleman how come I had no problems with my vehicle before it came in. I was then talked down to and I said I will do the repair my self. I noticed that the female who did the the tire swap was Hispanic, I am a proud ***** supporter who has stickers representing Mr ***** on my vehicle, I didnt get to talk with the female that did the work but I replaced all my brake lines last year and I know that it was not brittle or wore out in only 12 months. I am an *** CERTIFIED mechanic with ************************************************************************************** danger but my 8 year old son was also with me. I have been a loyal Les Schwab customer since I started driving but will not ever go back to them after this experience. I do all the work on my vehicles at an expert level and know for a fact that everything with my brakes was in perfect working order. I ran over to the parts store and purchased a **** and the new rubber brake line and was back up and going in ************************************************************ danger solely because of who I voted for, people shouldnt be subjected to this type c*** just because they voted a certain way
Business Response
Date: 02/19/2025
BBB Case ID ********
We regret that Mr. ******* had a negative experience with ********************************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, *** ******* brought his 2006 **** Escape (vehicle) to the tire center on February 8, 2025 and requested a seasonal winter tire changeover. Shortly after leaving the tire center, Mr. ******* returned and reported experiencing a brake failure. Mr. ******** vehicle was immediately brought back into the bays for inspection and diagnosis. Les Schwabs store manager, who completed the inspection, observed the right rear brake line had blown out. Further inspection revealed the failed brake line was badly worn and frayed. The store manager observed the left rear brake line to be in the same worn and frayed condition, but the front right and left brake lines appeared to be in newer condition and recently replaced. He invited Mr. ******* out into the bays to show him the cause of the brake failure and current condition of the other brake lines. Mr. ******* stated the brake system had recently been replaced by his fathers auto shop and proceeded to debate with the store manager on the cause of the brake line failure. Our store manager brought Mr. ******* back into the store and prepared a quote for him to replace the two rear brake lines, but Mr. ******* declined.
The store manager then met with the two sales and service technicians who completed the changeover service on Mr. ******** vehicle and debriefed them on the issue. The store manager noted brake lines are not typically included in a safety inspection.
After receiving a copy of this report, Les Schwabs representatives conducted interviews with the tire center employees and reviewed the video surveillance of the footage in the bay where the seasonal tire changeover occurred to ensure the work was completed accurately and appropriately. We also met with our highly trained Store Support Director (SSD) to better understand vehicle safety inspections. Our SSD confirmed inspection of brake lines are not typically included in the brake safety inspection and explained an inspection of brake lines would only occur; 1) at the customer's instruction, 2) if brake issues were a component of the customers chief complaint or 3) if brake fluid was observed in a general safety inspection.
Les Schwab found no evidence of tampering and respectfully disagrees with the allegations in Mr. ******** report. Les Schwab would like to assure Mr. ******* that we are committed to providing the best products and customer service possible.
Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Febuary 7, 2025 went in to an alignment at les swuab *************. manager noted there was a loose bolt in the upper control arm and could not align the tires..... unless i pay close to a 1000 dollars for new control arms. i refused and checked all bolts in my suspention. all bolts were tight and torqued to spec as per gm. they refused service a second time stating the same bolts were loose. i understand a business can only do so much in terms of liability, but i can not stand a business that refuses a basic service unless they can upsale a custemer of parts they do not need.
Business Response
Date: 02/18/2025
BBB Case ID ********
We regret that Mr. **** had a negative experience with ***********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
It is unclear who brought a 2019 Chevrolet Silverado (vehicle) to the tire center February 7, 2025 to have an alignment performed because the invoice is under a different persons name. According to Les Schwabs records, upon arrival to the tire center, the upper control arm bolts were loose at the cams. The tire center technician attempted to tighten them down but was unable to satisfactorily do so. The customer had done work on the front end, it is unclear exactly what. Without knowing if the control arms had been worn due to the loose bolts, they recommended replacing them prior to having an alignment performed. The customer declined and left without any further work performed.
On February 10, 2025, Mr. ******* visited the ********, ************************************** and had an alignment performed, this invoice was in Mr. ***** name. It is also unclear if Mr. **** was able to tighten the loose cams or had them replaced elsewhere.
Although we disagree with the allegations in the customers report, we would like to assure him Les Schwab remains committed to providing the best products and customer service possible.
Initial Complaint
Date:01/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yukon pulled right so I asked for an alignment. They said it has radial drift so they rotated the tires but it still pulls to the right. Either diagnose the problem or refund my money and I'll go somewhere else.
Business Response
Date: 01/28/2025
BBB Case ID ********
We regret Mr. ***** had a negative experience at the ******************************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
********************** would like to work with Mr. ***** to resolve the concerns raised with your office. If the customer could please contact our store manager, *****,directly at ************, he will attempt to resolve the customers concerns.

Customer Answer
Date: 02/05/2025
Hello,

***** ************ pay for another wheel alibecause it was more than 30 days... another wheel alignment didn't fix the problem again. I dont know why they thought another wheel alignment would fix the problem. I have video of how bad it is after leaving Les Schwab.

**** *****, CISSP, CEH, ITIL

Customer Answer
Date: 02/10/2025
They aligned it again but it still didn't fix it. They didnt know because they didn't test drive it.... I left again and found it still pulls right. They just waisted my time and money.
Business Response
Date: 02/25/2025
BBB Case ID ********
We regret that Mr. ***** had a negative experience with the ***********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
Shortly after receiving a copy of this report, Les Schwabs store manager, *****, contacted Mr. ***** and discussed the alignment specifications with him. ***** offered to provide Mr. ***** with a refund but Mr. ***** declined the offer.
Although we disagree with the allegations in the customers report, we would like to assure Mr. ***** Les Schwab remains committed to providing the best products and customer service possible.

Customer Answer
Date: 02/25/2025

Complaint: 22859590

I am rejecting this response because: I did not reject the refund offer, I hung up on him because of his condescending and arrogant attitude that set me off. He can mail it to me at ******************************************* so I don't have to walk in there again.

Sincerely,

**** *****
Business Response
Date: 03/06/2025
BBB Case ID ********
We are in receipt of the customers additional response. *********************** store manager worked to resolve the concerns raised with your office. Les Schwab believes Mr. *********** is satisfied with the agreed upon resolution.
Initial Complaint
Date:01/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought brand new tires from Les Schwab in April of 2023, I have not been late on payment until the recent death of a family member and health issues from being hit by a drunk driver. Les Schwab began calling my place of employment and family members because I was behind on my payments. After calling and asking them to stop they told me they have every right to call my work. I told them I do not take personal calls as work and yet they still call. I feel like this is so not okay and almost feel it's an invasion of privacy.
Business Response
Date: 01/30/2025
BBB Case ID ********
We regret Ms. ******** had a negative experience at **********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
At Ms. ********* request, Les Schwabs employees have stopped calling Ms. Sherrills place of employment, which was listed on her credit application.
Les Schwab apologizes for any inconvenience this may have caused Ms. ******** and sincerely thank her for her patience.
Initial Complaint
Date:01/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Les Schwab performed brake service to my front and rear brakes. The front and rear calipers and brake pads were completely replaced. I picked my car up when complete and went to get my oil changed. At the shop where I received the oil change, brake fluid leaks were noted and put in video for me by the Service Members. Les Schwab performed brake service, sent me a safety check email for said brakes, and then sent me off to have definite brake failure that could have resulted in accident or possibly death. When I immediately returned to Les Schwab for repair, the manager apologized for my inconvenience. A credit for the labor of the job was offered after more discussion. I feel like the very certain brake failure the would have happened due to their negligence was not fully resolved.
Business Response
Date: 01/29/2025
BBB Case ID ********
We regret that Mrs. **** had a negative experience at the ***************************************** Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, Mrs. **** brought her 2016 Nissan Rogue (vehicle) to the tire center on January 18, 2025 to have a brake service performed. As her report states, she went to a separate location to have an oil change performed where the oil change technician saw fluid. The fluid seen by the oil change technician was residual fluid left from the bleed procedure when completing the brake service. The left rear caliper was seeping fluid on the return visit. The store warrantied both rear calipers for Mrs. **** and refunded the brake labor for both axles even though there was nothing wrong with the front brake performance. The brakes functioned normally.
Les Schwab believes its offers were fair and reasonable under the circumstances and are unwilling to resolve her concerns for what she asks. We would like to assure Mrs. **** that Les Schwab remains committed to providing the best service and products possible.

Customer Answer
Date: 01/29/2025

Complaint: 22831762

I am rejecting this response because: the labor refund was only offered after discussion. No compensation or acceptance that the brakes were compromised and my life was put in danger was offered. What I received was sorry for the inconvenience.

Sincerely,

****** ****
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12-21-24 I have called multiple times and have been giving the run around. Manager refuses to speak with me to resolve this issue. The salesman denied me to see the tires he stated were worn to the end of their lifes. I had just purchased the tires within the last 12 months and have no idea how they could go bad that fast. I purchased the two he required I needed to be able to leave the store. After returning home I found that my center tire caps is missing. I have tried to resolve this with the business and they are ignoring my attempts at resolving this matter. I dont believe I should have had to replace the two tires and at minimum should have been provided an opportunity to see the tires. Also my recently purchased tires should have been within warranty and the salesman again did not verify prior to disposing of my tires. I dont feel it is a healthy business practice to leave a customer missing car parts that he came into the store with. I have photos to add but site is unable to process please let me know how to submit photos.
Business Response
Date: 01/15/2025
BBB Case ID ********
We regret Mr. ***** had a negative experience at the *********************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
********************** would like to work with Mr. ***** to resolve the concerns raised with your office. If the customer could please contact our store manager, *****, directly at ************, he will attempt to resolve the customers concerns.

Customer Answer
Date: 01/24/2025
The manager couldnt even meet me in person when I picked up the replacement center cap. Hes been the worst manager I have ever worked with and avoids any face to face meetings. Very poor business practice in my opinion from Les Schwab. Common courtesy for all this time and trouble and the manager still refuses to come to a reasonable resolution to this situation.
Dristen *****

Business Response
Date: 02/10/2025
BBB Case ID ********
We are in receipt of Mr. ****** additional response. According to Les Schwabs records, Les Schwabs store manager, *****, reached out to Mr. ***** after receiving a ****** review, prior to receiving this report filed with your office. ***** made arrangements to order a replacement center cap for the customers vehicle, free of charge. The customer also ordered two tires to be installed the same day the new center cap was installed. ***** informed the customer that he would be out the day Mr. ***** arranged to come in but ***** gave Mr. ***** the names of the three associates that would be at the store to provide Mr. ***** assistance.
When Mr. ***** arrived at the store, he refused to have the two new tires installed and left with the center cap in hand.
Although Les Schwab respectfully disagrees with the allegations in this report and feels its customer service gestures were fair and reasonable, we would like to assure the customer that ********************** remains committed to providing the best customer service and products possible.

Customer Answer
Date: 02/10/2025

Complaint: 22759464

I am rejecting this response because:
I was forced to buy a set of tires that were not needed. In this process Les Schwab neglected to put my cap back on. I agree the cap has been replaced. The issue to begin with was that the tires did NOT need to be replaced then and there as the associate indicated. He refused to prove that the tires were worn down and indicated I had no other option but to buy at least 2 tires. This is the complaint I have. Do not sell tires to someone who does not need them. Do not deny your customer the right to view their tires and prove they are worn prior to indicating I wont be able to leave the store with my car. I never came into the store for new tires to begin with. The associate was scamming me into buying something not needed. There has been no resolution to the extra out of pocket expense I incurred purchasing these tires. I didnt want to purchase another 2 tires that werent needed. I want my money backZ
Sincerely,

Dristen *****
Initial Complaint
Date:01/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in the hospital and missed a payment for only 20 days at the most and they reported it to my credit report. I went in and made a payment and They still reported it, Causing my credit to go down 48 points. This is not legal or accurate.
Business Response
Date: 01/20/2025
BBB Case ID ********
We regret that Mr. ******** had a negative experience at Les Schwab. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, Mr. ********* retail credit account was past due and was reported to the credit bureaus accordingly. As a sole gesture of customer service, *********************** ***************** has submitted a correction to all three Credit Bureaus, removing one late reporting. Mr. ********* credit score should reflect this change in approximately 45 days. We encourage Mr. ******** to continue to make on time payments in the future.

Customer Answer
Date: 01/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********

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Les Schwab Tire Center is NOT a BBB Accredited Business.