Business Profile
Tire Dealers
Les Schwab Tire CenterHeadquarters
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Reviews
This profile includes reviews for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.57/5 stars
Average of 118 Customer Reviews
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Review fromAshlynn B
Date: 12/27/2024
5 starsawesome customer service answered all my questions made me feel welcomed. Lady at front counter was very polite and professionalReview fromKenji S
Date: 12/12/2024
1 starKenji S
Date: 12/12/2024
Had new brakes put in and as they were pulling the car out of the bay, they left the door open and partially tore the hinge and bent the window frame. They discounted the brake job $300 but made me get estimates at two collision repair shops, and I had to avoid driving in bad weather for the 4 months it took to get a new door. On top of that, they didn't provide a rental car during the week it took to repair the door. Do not use Les Schwab since they will not compensate you fairly if and when they damage your car.Les Schwab Tire Center
Date: 12/30/2024
BBB Review
We regret Mr. *** had a negative experience at the ****, ***********; Les Schwab tire center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
Mr. ***, Les Schwabs store manager and ************************ worked to resolve the concerns raised with your office. Les Schwab believes Mr. *** is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Mr. *** and sincerely thank him for his patience.Review fromJuan A
Date: 12/08/2024
1 starJuan A
Date: 12/08/2024
I left my truck at 8 a.m Saturday morning it was there all day till closing time, got home and checked my tires and thats how i found out they didnt flip two tires, you know i wasnt born yesterday i know my tires wear.. to get my tires flipped outside in dismount and remount.well they only did two tires but charged me for all four. I want this done because I wanted my tires to wear out evenly, and I was told I didn't need alignment but I wanted my truck aligned anyway,I think they just didn't want to do it. I don't trust les schwab no more.Les Schwab Tire Center
Date: 12/30/2024
BBB Review
We regret Mr. ******* had a negative experience at ***************************** Les Schwab tire center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
Soon after filing this report, Mr. ******* and Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Mr. ******* is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Mr. ******* and sincerely thank him for his patience.Review fromCharlie C
Date: 12/07/2024
1 starCharlie C
Date: 12/07/2024
Been in 3 times still cant get brakes done right on my new f250. Squeak all the time and was told when I gave it to them that it never squeaked. Which I heard it squeak when they pulled it into the bay. Not at all pleased about this experience I have had with this!!!Les Schwab Tire Center
Date: 12/30/2024
BBB Review
We regret ******* had a negative experience at Les Schwab. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
********************** would like to work with ******* to resolve the concerns raised with your office. If the customer could please contact our customer service representatives directly at ****************************************** or by phone at ************, they will attempt to resolve the customers concerns.Review fromTeri W
Date: 11/13/2024
1 starTeri W
Date: 11/13/2024
If I could give no star I would. My car was in a body shop having work done. I paid for new factory tires all season. Les Schwab put completely different tires on and they were summer tires not even the tires I paid for I have put under 4K mileage on these tires and one has a bulge that is when I found out Les Schwab scammed me. They refuse to give me the tires I paid for and now I am stuck with summer tires that cost a lot less and one tire has a bulge.Les Schwab Tire Center
Date: 11/25/2024
BBB Review - *******
We regret Ms. ******* had a negative experience at ********************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
Soon after filing this report, Ms. ******* and Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. ******* is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Ms. ******* and sincerely thank her for her patience.Review fromWilliam L
Date: 11/12/2024
1 starWilliam L
Date: 11/12/2024
Would not warranty my tires, ***** mile warranty and only had ***** miles on my truck tires . Never againLes Schwab Tire Center
Date: 11/25/2024
BBB Review - *****
We regret Mr. ***** had a negative experience with Les Schwab. We take customer reports seriously and work diligently to immediately address customer concerns.
We have no record of a purchase for tires with a ****** mile warranty. If Mr. ***** would like to provide us with more information such as tire center location the purchase was made, license plate number and phone number, we would be happy to look into these concerns further. Please contact our customer service department at ************.Review fromAmanda G.
Date: 10/31/2024
1 starAmanda G.
Date: 10/31/2024
They charged us for work they never did. On our trip across the country we had to spend an additional $2000 on fixing the part they not only broke but a part that could have killed all of us. They do not know how to do their job. Will charge for work that isn't done and send you on your way do die. We have the paperwork and proof from the charges we had to pay to get the job done correctly. I'm just glad I get to make it home alive now. NO THANKS TO THEM. MURDERERSLes Schwab Tire Center
Date: 11/21/2024
BBB Review - ****** ******
We regret you had a negative experience at the Nampa, Idaho Les Schwab tire center Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.
********************** would like to work with you to resolve the concerns raised with the BBB. If you could please contact our store manager, *****, directly at ************, he will attempt to resolve your concerns.Review frombrian m
Date: 10/21/2024
1 starbrian m
Date: 10/21/2024
Took my 2nd ************* in for an alignment, as I had work 600 miles away. I asked for the steering wheel to be straightened, and for the tech to check for loose bolts as something felt loose underneath. When I drove the truck home I noticed the wheel was still off centered but now on the opposite side. The truck was also pulling to the left now which it never did. Come to find out I drove the entire 1200 miles with both sides camber bolts completely loose and about to fall out!!! When I called and spoke with the woman who answered, I got nothing but attitude and told the alignment was only guaranteed for two weeks and I could have knocked it off hitting a pothole. This is after I told her it was incorrect and stuff was left loose. Again just total attitude and when talking to the manager, same ********. Im pretty ****** off about this cause if that failed on the interstate while towing an 8000lb load...someone could have died. For a manager to act like an A**** over this is absolutely a douch move. They lost my business forever and I have 8 vehicles, 10 trailers, and a bunch of other stuff that always needs tires, brakes, etc. Les Schwab wont be getting any of my business after this. Ill drive hours further if needed. They dont give a s*** about your safety and Ill be letting everyone in the county know to stay away!!Les Schwab Tire Center
Date: 11/14/2024
BBB Review - ***** ********
We regret *** ******** had a negative experience with the **************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
According to *********************** records, *** ******** took his 2001 Dodge Ram 2500 (vehicle) to the tire center on May 15, 2023 for an alignment. He informed the tire center technician that he recently had front end parts replaced at a non-Les Schwab location and now the vehicle no longer turned all the way left and he could feel and hear a knocking sound. The technicians performed the alignment within manufacturers specifications and also noted that some of the front end parts were loose so they went through the full front end and tightened everything up.
Les Schwab does guarantee an alignment for thirty days; however, no services have been performed on this vehicle by Les Schwab since May, 2023.
Although we respectfully disagree with the allegations in *** ********* report, we would like to assure *** ******** that Les Schwab remains committed to providing the best products and services possible.Review fromSusan A
Date: 09/15/2024
1 starSusan A
Date: 09/15/2024
I am an elderly woman living alone, and utilized this tire store several years now, having purchased a full set of tires several years ago. I also purchased a spare tire as one was not provided for my *************************************************************************** for air Finally, Asked tire shop to repair front right tire, They said they did. But I continued to lose air.Then I finally had a flat Took out the spare tire they provided for me, which they did not fill with air. Had to call *** because the **** that I also purchased from this store did not provide me with a lug wrench that would fit my wheels. In the meantime, this tire shop suggested that I replace the wheel Perhaps THAT Was the issue because there was a slight dent according to them So that was $400. I returned Two days ago to purchase a tire My experience that morning with this person named **** at the store, was less than pleasant. I have a sense of humor I was just trying to talk to him, but he got irritated with me when I mentioned about the $400 wheel that I had already purchased, but yet that didnt fix the tire either. What exactly did this shop do when they allegedly repaired my tire?!?!? But then As I had mentioned to **** at Les Schwab of Turlock on gear, I need to get to work done So when they were all finished, This shop shoved the spare tire into my trunk in a fashion whereas I could not even remove it Much less add everything from the front of my car that had come out of the trunk. They told me when I purchased the spare tire It will not fit in this area, where a spare tire normally goes. I guess larger ******** is my opinion that les Schwab of Turlock on **** Road .took advantage of me because I am elderly and a woman They were beyond rude I just dont trust them at all. Im not surprised that they are not a member of the BBB. They dont care. Thank you, ***** ******Les Schwab Tire Center
Date: 10/03/2024
BBB Review - ******
We regret Ms. ****** had a negative experience at ********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
According to **********************'s records, Ms. ****** brought her 2015 Chevrolet Camaro (vehicle) to the tire center on June 20, 2024 to have a bent wheel replaced. Ms. ****** arrived at 6:00 AM, two hours prior to the store opening. The tire center provided the service when it opened. The tire center technician performing the service noted that her tire was leaking due to a bend in the wheel. The technician replaced the wheel and loaded the bent one in the back of the vehicle. This removed damaged wheel is likely what the customer believes is the full-size spare.
Les Schwab has no record of selling a **** and/or lug wrench to Ms. ******* nor was the fact that she did not have a **** or lug wrench brought up to the store employees.
During Ms. ******** visit, she used very abrasive language toward all of the employees at the store.
Although Les Schwab respectfully disagrees with the allegations in Ms ******* we would like to assure her Les Schwab remains committed to providing the best products and service possible.Review fromJames H
Date: 08/31/2024
1 starI took my car to the new Les swabs location in my town for tires and was welcomed quickly helped professionally and even got the store credit to help pay for the tires sweet right NO it has been horrible since then my car has had a bad vibration and it never had that so I took it in and was told that it was my ball joints luckily I didnt trust that and I went to another place and got told engine mounts that can cause heavy vibrations they showed me the compromised part and I fixed them figured I was good to go out of town and boom the vibration was there still I asked a security guard his opinion why it would still do that he came out of work and actually looked at my car in the dark and found out that there were no weights on the tire and again this new location said ball joints again and that they rebalanced the tires again well I get shakes again and look at the same tire and what would you know nothing and the other 3 tires were mixed weights so Im going in again tomorrow and going to try again to have it fixed.
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