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Business Profile

Tire Dealers

Les Schwab Tire Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Reviews

This profile includes reviews for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Les Schwab Tire Center has 676 locations, listed below.

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    Customer Review Ratings

    1.57

    Average of 118 Customer Reviews

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    Review Details

    • Jeff M

      Date: 08/17/2024

      I need to share my experience to warn you about the unethical practices of this shop. I was traveling back to Idaho from a fishing trip on the peninsula when I noticed something wrong with my boat trailer just as I was driving into ********. The guys at Les Schwab said I'd need a new axle, and the whole process would take several days, so I had no choice but to go back to ***** and leave my boat and trailer. After a LOT of back-and-forth about the repair over the phone, where I was doing most of the problem-solving, they finally ordered the axle and agreed to have it fixed the following Saturday. I checked with the shop on Friday to be SURE everything was ready to go before making the 550 mile trek again. ****** said it was a go. While I was arriving in ******** and turning north on I-5, the shop called to say the supplier sent the wrong axle. I had to turn around and drive 8 hours back to ******I found out after contacting Les Schwab headquarters, that the shop actually ordered the wrong axle. The shop manager ***** had lied when they blamed the supplier for sending the wrong part. The store had ordered a 79 axle and my trailer is a 89. Instead of just coming clean and admitting they had made a mistake, ***** made up a really stupid completely unbelievable lie. I spent 15 hours of driving and $350 in gas and lodging to pick up my trailer, only to have to turn around and then drive back again the next weekend.They also insisted that they must make a profit even after their mistake and charged me double what the axle cost according to the PAPERWORK I insisted that they give me. The axle cost them $200 and they charged me $399. They still charged me freight after they ordered the wrong ******* add insult to injury, they attached the left wheel fender crooked and 15 gallons of gas was mysteriously missing from my boat fuel tank!

    • AL A

      Date: 08/16/2024

      They are horrible. Looking through their responses too are so pathetic. We have had a couple of awful incidents with this Les Schwab. My husband had the oil changed on his truck this year from them. When he got it back he opened the hood to check on the work. Inside was a empty oil can. The lid of the oil filter and it hadn't been replaced. I have pictures I wish I could share.We dared to use them again in replacing my 18year old daughters tires o June 29, 2024. Her tire came off on 1-80 because they were negligent and didn't tighten the lug nuts. Luckily when the car started shaking uncontrollably she pulled over before if fell off. She could have died. They will say they took care of us - and they did tow it, fixed the damage and give me $150 off the tires. I still owe $550 on them. They won't do anything additional. How can I pay them for these tires when they didn't even do their job? They are getting off easy - they should be sued.Please, please don't use them. I've heard so many negative reports on them that outweigh the positive. I want others to be safe and not worried about their loved ones being harmed by a businesses negligence.

    • Sheila D

      Date: 08/15/2024

      Sheila D

      Date: 08/15/2024

      Originally was charged for brake pads , rotors and calipers. Paid almost ****** for repairs and have been is shop 4 times . My brakes still hang up and sometimes don't stop. They are so loud and grind and give a high pitched noise when breaking! I have wasted hours of time wanting them to be fixed and have been told nothing is wrong , give them time to break in ,...this is not right ! Frustrated

      Les Schwab Tire Center

      Date: 09/13/2024

      BBB Review - *******************************
      We regret you had a negative experience at ******************************************** Les Schwab tire center Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
      ********************** would like to work with you to resolve the concerns raised with the BBB. If you could please contact our store manager, *****, directly at ************, he will attempt to resolve your concerns.

    • ken p

      Date: 08/14/2024

      I had my daughter take hear car in for a flat repair. it was under warranty so they covered the repair. I then got a call that the other 3 needed to be replaced because it was under ******** reequipments. keep in mind the were 70 thousand mile tires with 20 thousand on them.here is what they wrote: We appreciate the chance to answer your question! *** store extended the full warranty value of 100% of the purchase price of the damaged tire. ****** states there cannot be more than 2-3/32nds tread depth difference between any of the tires on the vehicle. It appears the store gave you credit for the 3 other tires that did not have a warranty issue to offset the replacement of the tires. *** first rotation after the tires were installed on 08/13/22 at ******* miles, was on 02/19/24 at ******* miles. *** next rotation I found was under *****'s name on 08/01/24 at ******* miles. *** 15,000-mile gap until the first rotation service is likely where the tires wore the most and created the need to replace all of them in this instance. We would gladly send service reminders about twice a year to help keep rotation service in mind by email, text, or both. If this interests you, please speak to a manager in the store and they can activate the communication on your customer profile. We want to help ensure you get the most from your purchase.from me: Your records may not show that they were rotated 3 times in ****** and in ************* ca. We she goes to school. However using that as excuse is really week. Even if they weren't rotated for 15 thousand miles. *** wear on the tires was even. So knowing they were rotated ever 5 thousand what is your reason now?so the point is they didn't check the others stores but still declined to warranty the tire.i would have added the last response but ran out room to post it here.

    • Jeffrey F

      Date: 07/29/2024

      Jeffrey F

      Date: 07/29/2024

      Took my my car there for something associated with the tires, they diagnosed a bad bearing and after repair I was doing ****************************************************************************************** time, at the stop the wheel with tire came off studs that were connected to wheel hub they repaired. The worst of the situation was that they didn't even apologize until i complained on a ****** review. ******************************************** are cowardly, ignorant and not qualified to mount a **** tire. I won't be caught dead anywhere near them. Hey they paid to fix the wheel they ruined. Next time I that shop I spit in there face.

      Les Schwab Tire Center

      Date: 08/22/2024

      BBB Review - ********
      We regret that ******************** had a negative experience at Les Schwab. We take customer reports seriously and work diligently to immediately address customer concerns.
      This incident appears to have happened in 2019. The issue has since been resolved with the customer by replacing necessary components. 
      Les Schwab would like to assure ******************** we remain committed to providing the best products and service possible.

    • Joyce R

      Date: 07/27/2024

      Joyce R

      Date: 07/27/2024

      Had a slow leak due to a s**** Purchased new tires only 1 option bc of limited stock so added siping. Also bought new rims to be in next day. Arrv'd home to see I was charged for siping but it wasn't done. Appt next day for rim install & asked again for siping to be done. 2 hrs later paid **** & went out to the lot to get my car. INCORRECT rims installed on car. Can't accept my time is viewed as less valuable than theirs ??

      Les Schwab Tire Center

      Date: 08/22/2024

      BBB Review - *************************
      We regret that ****************** had a negative experience at the Nampa, Idaho Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
      According to *********************** records, ****************** brought her 2005 ******** CTS (vehicle) to the tire center to purchase wheels and tires. She requested the tires to be siped. Unfortunately, the tire center failed to **** her tires but charged her for it. The next day when the wheels arrived, she went back to the tire center to have the wheels installed and again requested the siping, which the tire center technician did. The following day, ****************** noticed the wrong wheels were installed and returned to the tire center to have the factory wheels reinstalled, with the siped tires mounted. Les Schwabs assistant manager refunded what ****************** paid and apologized for the oversights. 
      Les Schwab sincerely apologies for the inconvenience this caused ****************** and would like to assure her Les Schwab remains committed to providing the best products and service possible

    • Liisa H

      Date: 07/27/2024

      I was traveling through ********* with my grandson and my tire got a flat, the staff at ***************** were professional, friendly and the service was fast. The friendly staff patched my tire free of charge and I was back on the road in no time at all!!

    • Vickie K

      Date: 07/25/2024

      Vickie K

      Date: 07/25/2024

      Took my car there and the tire flew off! ******* is the worst! Managers are so unprofessional. They allow their employees to be called names and even managers fidgeting their employees putting bruises on them. I was told they half a** their work and if a customer brings back the leak in store they will fix it then

      Les Schwab Tire Center

      Date: 08/09/2024

      BBB Review - *****
      Soon after receiving a copy of this review, Les Schwabs **************** Representatives and Compliance Officer conducted a thorough investigation into the claims made and found them to be completely without merit.
      Although Les Schwab respectfully disagrees with the allegations in this report, we would like to assure ************** Les Schwab remains committed to providing the best products and service possible.

    • Silvia O

      Date: 07/23/2024

      The weekend of July 19 2024, we drove from the ******** to **********; on Saturday we discovered there was a big nail lodged on a rear tire, we brought the car to Les Schwab, we were greeted with courtesy from employees from the very beginning, were informed it would take between 1 1/2 to 2 hours to have it checked, a few minutes after the end of 2 hours the mechanic approached us and said we were successful in removing the nail and repair the tire retuned the keys and wished us a good day, we then asked how much it was owned? To our surprise he said that was a complimentary service. We are very grateful for the service and would recommend them anytime.

    • Brent M

      Date: 07/20/2024

      Brent M

      Date: 07/20/2024

      The tire pressure on one of my tires was low, so I took my car into the downtown **************************** to have it filled. The first attendant said the tread on my tires looked great, so they would check to see if there was a leak they could find and repair. Got a call from a second attendant who said while the first attendant said the tread looked good, the tires were worn in inside where you couldn't see, and that since my car was all-wheel drive, all four tires needed to be replaced. I reluctantly agreed. With the tire replacement I got a report from Les Schwab saying my brakes, struts, alignment, etc. was all fine. Then I got a second report sent to me, and a follow-up phone call sayin that while the first report said everything was fine, it actually wasn't and that I had to replace my shocks and struts ASAP. I reluctantly agreed since I had some long drives coming up and wanted to be safe, and got another report from Les Schwab saying everything else on the car was fine. After the new shocks and struts were installed, my car started to make a grinding noise every time I turned sharply. I took it back in, and they said my wheel bearings/calipers/rotors were bad and had to be replaced (two weeks after they replaced my shocks and struts and said everything else was fine. The whole experience felt like one big, expensive scam. My car had no issues, and was running much better before I took it in to have the tire pressure checked. I would definitely avoid the downtown ****************************.

      Les Schwab Tire Center

      Date: 08/06/2024

      BBB Review - *********************
      We regret you had a negative experience at the ********************************** Les Schwab tire center Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
      ********************** would like to work with you to resolve the concerns raised with the BBB. If you could please contact our store manager, ****, directly at 208.336.311, he will attempt to resolve your concerns.

    Les Schwab Tire Center is NOT a BBB Accredited Business.

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