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Business Profile

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XRB

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some jeans & shirts from a website I thought was Fashion Nova on January 20th . When I did not receive the items, I contacted Fashion Nova. They knew nothing about it and had no orders from me. I made 2 purchases one for $37.83 & $39.16. After several attempts to contact the original website failed.

    I then received a ring on March 8th that I did not order from XBR, 3022 NE Cornelius Pass RD, Hillsboro, OR 97124, USA

  • Initial Complaint

    Date:03/02/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package today (unsolicited) from XBR 3022 NE Cornelius Pass Rd Hillsboro OR 97124 containing a cheap ladies ring in a box. I did not order this item. I do not see any charges on credit card but I am continuing to monitor.
    I’m just wondering what this acam is about.
    Please advise.

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a small package from XRB, enclosed was a fake ring. Never ordered anything from this company. I believe it is attached to order i placed for some jeans that never arrived. and this was the item they "Sent" to provide a tracking number for that order.

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nature of this is. I did not order anything from XBR or GRA Moissanite. I see that this is a scam after researching. The only place I ordered from with the last month was Temu but I received merchandise and Fashion Nova, but I think that was not actually Fashion Nova over a month ago. When I contact them via email, I get the same song and dance. There is actually no name or address on the email. I have complained to them and the same response. I despite the charges with my credit card company.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some clothes from an add off tiktok for $1.99 and spent around $80 after a few weeks I realized package never came so I reached out to Radisson the company the times where to come from and they gave me a shipping/tracking number. Started tracking package and for days it stayed in the same place out of no where today I get a notification that my package has been delivered. Opened the box and it was a ring. A ring that I did not order from the same company everyone is referring too.

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/5/2024 I placed an order from a Facebook reels add for a company called Dolls Kill, or so I thought. Total was $54.32. Received an email with confirmation number. Been tracking the routing which came from China. Today 2/22/2024 I received a package with a ring claiming to be GRA moissanite. This is not what I ordered and after some investigation from an internet search of the shipping label, it led me to your BBB site with similar complaints.

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xbr sent me a fake ring that came packaged along with a card from a fake jewelry appraiser stating the gem was of great quality the catch was they were asking you to register the ring so when you register it they ask for a bunch of personal information which if entered will end up being used for fraud luckily I knew the ring and stone was fake but thus was thought out even the website it has you to register it at looks legitimate untill you further research and find out other's been scammed from this place it's sad because for the first time in my life I thought something good happened just to find out it was a scam fml...

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered merchandise from what I thought was Fashion Nova.I ordered months ago and never received, when I reached out to Fashion nova, I received several emails that my merchandise was held up in customs.
    They had already taken my money out of my account.
    They insisted that my merchandise was on the way.
    Today I received a cheap ring from a company called XBR out of Hillsboro Oregon. This package was the exact tracking number that I thought was my clothing from Fashion nova.
    I never ordered a ring and I have been scammed.
    I have the ?? that I sent and the ones I received from who I thought was Fashion nova.

  • Initial Complaint

    Date:02/11/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered judy blue jeans(2) pairs and got a ring instead.

  • Initial Complaint

    Date:02/08/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a ring I did not order.

XRB is NOT a BBB Accredited Business.

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