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Business Profile

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XRB

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a ring in the mail from a company XBR Hillsboro OR. As I have seen this is obviously a scam but I do not know how to check if I was charged so I will have to go to my bank and check all my cards apparently

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26/23, I ordered discontinued jeans from "onlyress", a business advertised on Instagram. I was charged a total of $69.84 and received a shipping notice within days. What I received was a red jewelry box with a cheap ring in it. I have sent emails to [email protected] with no response.

  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried buying Judy Blue Jeans on sale on 12/25/23. Purchased several pairs for $69.84. Received a receipt and a tracking number. Originated in China. I kept checking back for delivery status. Today I received a small red jewelry box with a cheap ring inside. No information except for the return address being XBR, 3022 NE Cornelius Pass Rd, Hillsboro, OR, 97124. Quick Google search brought me to the BBB.

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order from a Facebook ad for womens jeans and received a cheap ring from a company named XBR out of Oregon. Clearly I'm not the only one who's been scammed by this. It would be nice if the government placed requirements on social media companies to verify the businesses that are advertising.

    Customer Answer

    Date: 02/02/2024

    How can you have already sent them correspondence?  I literally just opened the complaint this morning.  This is ridiculous. 

     

    I ordered women's clothing from them and they sent me a cheap ring and won't refund my money.

    The address on the mailing label is: 

    XBR, 3022 NE Cornelius Pass Road, Hillsboro, OR 97124.

     

    The website they've been using to falsley advertise is www.sacroy.com.  

     

    The email address I've been corresponding with is [email protected].

     

     

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/2023 I ordered jeans, jumpsuits and pants sets totaling $74.00. I received confirmation that my order was on the way from China. Today 1/31/2024 I received a small box in the mail which contained a red jewelry box with a plastic ring in it. The address on the package is from XBR 3022 NE Cornelius RD Hillsboro, OR 97124. I disputed the transaction with my bank, hopefully I will get my money back. This company is a scam. Please do something about this.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered anything from this company. I received a ring in the mail today. Hopefully I’m not getting charged for this item. It will be getting sent back

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially noticed a payment to Steven Parker via PayPal for over $700 on 1/26 that was not initiated by me/ called PayPal and my credit card company to dispute . Today 1/29- received a ring in the mail from XBR-3022 NE Cornelius pass rd Hillsboro OR 97124… I have never ordered a ring.

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a ring in a little red box in the mail. I never ordered this ring. I have never ordered anything from this company. I returned he package and it came back in the mail. I haven't notices any charges on my accounts but I called all my cc to report a scam. Come to find out I was charged fir 78.00 dollars on one of my cc. I am fighting the charge. This company should be stopped from sending stuff out and trying to scam people.

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a package from XBR Coompany based at 3022 NE Cornelius Pass Rd Hillsboro OR 97124. Inside was disposable face towels made by Ditoi. I did not order these. It was shipped using the USPS Ground shipment. This is very suspicious to me.

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just received today ( 1/17/24 ) a small package with a plastic ring enclosed. Did not order it, do not know the XBR company at 3022 NE Cornelius Pass Road in Hillsboro, Oregon 97124. I am checking to make sure they did charge any of my credit / debit card accounts.

XRB is NOT a BBB Accredited Business.

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